oChef » Sauce the City – Cleveland » Sauce the City – Cleveland – Reviews
Sauce the City - Reviews
Moen Club, 100 Alfred Lerner Way, 44113 Cleveland
All reviews at a glance
562
Reviews
61.4%
Satisfaction
189
negative
28
neutral
345
positive
What people say about Sauce the City
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Service Intent
Visit Type
Wait Time
Meal Type
Group Type
Group Size
Price per Person
Noise Level
Price per Person
- $31–$40
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
2
Worst Coleslaw Ever!
My experience at this restaurant was centered around ordering two Polish boys. Unfortunately, the coleslaw was by far the WORST I've ever had. I strongly suggest they stop trying to serve something that nobody wants.
- Polish boys5
- coleslaw1
Service Intent
- Delivery
Group Type
- Family
Group Size
- Small Group
Visit Type
- Delivery
10
Absolutely Perfect and Seasoned!
As a first-time buyer, I ordered the tenders for my son, the wings for my husband, and one of the chicken sandwiches for myself. Everything was PERFECT! It was fresh, even though it was delivered.
The portions were perfect; I was completely full and didn't even finish. It was so good and so SEASONED, I'm definitely going to be a regular buyer for sure.
- tenders10
- wings10
- chicken sandwiches10
Service Intent
- Food Exploration
Visit Type
- Delivery
9
Awesome Owner, Great Service!
My experience was initially concerning due to an issue with my DoorDash order. I was instructed to contact the owner directly to resolve the problem, and I was initially skeptical. However, the owner was awesome about the whole situation.
He promptly looked into my issues and cleared them up without hesitation. The food itself is delicious 😋. The only thing I love more than great customer service is a satisfied customer.
I've told so many people about this place, but I just wish they were open for lunch.
- food10
- owner10
- customer service10
Price per Person
- $31–$40
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Dinner
9
Amazing Sandwiches, Sad to See Them Go
I recently discovered that this restaurant was closing, so I made sure to visit for the first time over the last two days. I can honestly say I HAVE BEEN MISSING OUT! The sandwiches here are definitely top tier.
It's truly sad to see them go. If they decide to reopen elsewhere, I will absolutely be supporting them!
- sandwich10
- Food10
- Service7
Price per Person
- $31–$40
Service Intent
- Food Exploration
Visit Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
7
Good Wings, Friendly Service, Closing Soon
My experience at this restaurant was centered around their Wings, and I was not disappointed. We tried a couple of different flavors. The service was good from the start; the young man at the counter was very friendly and did a good job taking our order.
The food was ready and hot in a decent amount of time, with a waiting time of no longer than half an hour. However, I did read that they will be closing soon, which is a shame as we didn't get the full experience. Good luck going forward, Sauce the City 🙏🏾❤️.
- Wings8
- service8
- young Man at the counter9
- closing soon3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
1
Undercooked Chicken & Terrible Service
My experience at this restaurant was very disappointing. I was served undercooked chicken that was still pink and rubbery. When I brought this to the cook's attention, he claimed 20 years of experience meant it was acceptable.
I countered that 26 years of my own cooking experience taught me that pink chicken is never okay. Instead of rectifying the situation, the cook only offered a refund, which I found to be terrible customer service. I will NEVER go back.
People warned me, but I didn't listen. Hopefully, you will.
- undercooked chicken1
- customer service1
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Long wait, poor service, out of supplies
My experience at this restaurant was marked by a 40-minute wait for our food. To make matters worse, the cashier clocked out and left without a word, and we discovered they were out of napkins.
- waiting time2
- cashier1
- napkins2
Price per Person
- $11–$20
Service Intent
- Delivery
Visit Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
Noise Level
- Loud
5
Disappointing Service, Good Food
I love to support Black-owned businesses, but my experience was disappointing. I placed an online order stating it would be ready at 4: 20 PM, which was not true. I ended up waiting for my food for over an hour, and there was no refund.
The music in the kitchen sounded like a nightclub, and while several DoorDash drivers could walk in and grab orders, I was left waiting in the lobby with a sticky floor. Despite the food being good, the overall experience was not satisfactory. We need to do better.
- food5
- waiting time2
- refund1
- music3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
3
Long waits and cold food
We got lucky and were able to order right away, but the wait was much longer than they said it would be. While we were waiting for our food, there were several people who had to wait a long time before they could even place an order. There were also several people who came to pick up to-go orders, and most of them came back because their order was wrong.
Luckily, our order was correct, but it was pretty cold for having just come out of the kitchen.
- wait2
- place an order2
- to-go orders3
Service Intent
- Food Exploration
Group Type
- Large Group
Group Size
- Large Group
Visit Type
- Dine-in
10
Friendly Service, Amazing Food!
My experience at this restaurant was fantastic! The food was amazing, and the service was incredibly friendly. I placed a larger order, and they assured me that everything was accounted for.
Overall, a 10/10 experience!
- food10
- service10
- larger order10
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