Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Roberto’s – Las Vegas
Roberto's - Las Vegas
Photo from Roberto’s
Roberto's at a glance
Las Vegas Charleston Heights
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 56 of the guests
#133 out of 192 places to eat in Las Vegas
#11 Mexican Restaurant out of 20 in Las Vegas
Average
6 out of 10
Food
Service
Ambience
Value
228
Reviews
53.9%
Satisfaction
Often praised
- Burrito quality
- Positive ambiance
- Friendly service
Frequently criticized
- Service issues
- Pricing concerns
- Cleanliness concerns
The restaurant, a vibrant Mexican eatery in Las Vegas’s Charleston Heights neighborhood, offers a genuine taste of authentic flavors. At Roberto’s, you’ll discover a casual and quiet spot perfect for a quick bite or a late-night meal.
Whether you’re craving small plates or a full dinner, this welcoming establishment provides a comfortable setting for you to enjoy delicious food.
Overview: Introducting Roberto's
Roberto’s offers a mixed experience, where the inviting Atmosphere often receives praise for its convenience and accessibility. Many find the burritos to be a standout, consistently delivering on flavor and satisfaction.
However, the experience can be marred by service inconsistencies, with some patrons encountering issues that detract from their visit. Additionally, the perceived Value can be a point of contention for others, leading to a less than ideal impression.
Average
6
out of 10
228
Reviews
53.9%
Satisfaction
90
negative
15
neutral
123
positive
Roberto’s achieves an overall restaurant score of 6, placing it squarely in the average category. Customer satisfaction stands at 53.9%, suggesting a mixed reception among diners.
This feedback comes from a substantial 228 customer opinions, with 123 positive remarks and 90 negative ones shaping the current perception. Delving deeper, the Ambience scores well at (7.3), often noted for its welcoming feel.
The Food also holds a respectable (6.1), with many enjoying the offerings. However, Service (5.9) hovers just below average, and Value (4.4) is a clear area for improvement, indicating that pricing often doesn’t align with expectations.
What people like
- Delicious burritos
- Welcoming atmosphere
- Helpful staff
What people don't like
- Inconsistent service
- Poor value
- Uncleanliness issues
Considering the feedback, Roberto’s presents a bit of a gamble. If you’re primarily seeking satisfying burritos and a generally pleasant setting, you might find it worthwhile.
The overall recommendation score of 6.2 suggests it’s a decent option, but not without its caveats. However, be prepared for potential frustrations with the service and a sense that you might be paying a bit too much for what you get.
It’s a place that could hit the spot for a quick, casual meal, but perhaps not for a consistently smooth or budget-friendly experience.
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Verdict: Our expert take on Roberto's
Food (6.1 out of 10)
mentioned by 88% of the guests
Based on 73 positive remarks out of 131 total, many diners rave about the delicious and authentic Mexican food, especially the burritos and tacos. The Carne Asada often gets a shout-out for being fresh and flavorful, with generous portion sizes. While the overall score for food is an 6.1 (average), there's a clear appreciation for certain dishes.
However, 52 negative comments point to some inconsistencies. Concerns include grease in dishes, leading to tummy aches, and issues with overall quality and meat preparation. Some found portions shrinking or ingredients like rice and tortillas tasting old, suggesting a mixed bag for customer satisfaction at 55.7%.
Food
131
Reviews
55%
Satisfaction
52
negative
6
neutral
73
positive
Rating distribution
What people like
- Authentic Mexican food
- Delicious burritos, tacos
- Fresh Carne Asada
What people don't like
- Greasy food
- Inconsistent quality
- Causes tummy aches
Often praised
- foodIt's incredible that the service was bad even though the food was good. I spent $20, and when I ordered, I didn't want a soda.
- burritosRoberto‘s burritos are always amazing
- FoodFood:5
- tacosGood tacos. They’re larger than your traditional food truck taco.
- Adobada burritoMy experience at this restaurant was fantastic, particularly with the Adobada burrito. It was probably one of the best I have ever had. The addition of a squirt of lime made it absolutely perfecto.
- Bean and Cheese burritoBest Bean and Cheese burrito!
- California burritoTry the carne asada fries or California burrito
- Carna Asada BurritoCarna asada burrito all the way for the win
- Carne AsadaI got the Carne Asada. It was good.
- Carne Asada FriesCarne Asada Fries are my go to meal
Frequently criticized
- breakfast burritoforget to put salsa in the bag with a breakfast burrito
- meatThe chicken in the wrap, taco, tostadas, or tostitos was not cooked all the way. Furthermore, the meat was rough and dry.
- riceThe rice tastes like it was old rice
- rolled tacosour rolled tacos didn't even come with rice or beans
- tummy achegave me a bad tummy ache felt kinda like food poisoning
- Carne Asada Burritoreceived a Carne Asada Burrito instead
- Carnitas Burritoordered a Carnitas Burrito but received a Carne Asada Burrito
- McDonald'sbetter choice than McDonald’s, which is pure garbage
- Roberto'sThe refried beans were good, but the fried rice was also old. All in all, it was a poor showing for Roberto's. We visit Roberto's fairly often, but we'll not go to this location again.
- bean and cheese burritosbean and cheese burritos seem to have shrunk to almost half the size
If youre craving classic Mexican staples like burritos and tacos, especially the Carne Asada, this spot might hit the mark. However, be aware that food quality can be inconsistent, with some experiences marred by greasiness or incorrect orders. Its a bit of a gamble, but the good can be really good.
Service (5.9 out of 10)
mentioned by 58% of the guests
When it comes to service, this spot definitely has its bright spots! Many customers raved about the friendly staff and great service, often noting how quick and professional the team can be. With 30 positive remarks, diners appreciated being greeted warmly and enjoying a generally great experience, especially with the convenience of being open 24 hours.
However, it's a bit of a mixed bag, with the service score landing at an average 5.9 and customer satisfaction at a mixed 52.6%. Some diners faced frustrating issues like long waiting time for orders, staff who forgot things, or even an unprofessional attitude. These 23 negative comments highlight concerns about inconsistent customer service and order accuracy.
Service
57
Reviews
52%
Satisfaction
23
negative
4
neutral
30
positive
Rating distribution
What people like
- Friendly, quick staff
- Great customer experience
- 24-hour availability
What people don't like
- Long waiting times
- Unprofessional staff
- Order inaccuracy
Often praised
- servicefood and service was good
- staffThe staff is always very nice
- ServiceService:5
- customer serviceI love this location for the customer service
- customersYOU'D HAVE MORE CUSTOMERs
- dine inearly morning dine in
- employeesemployees at this location have been so friendly
- foodgood comes out fast
- friendly staffThe friendly staff quickly made burritos
- great experiencethis was a great experience
Frequently criticized
- serviceIt's incredible that the service was bad even though the food was good. I spent $20, and when I ordered, I didn't want a soda.
- staffNone of the staff understands English and does not speak it.
- orderI arrived at 9: 30 am, just in case it wasn't ready, so they wouldn't feel rushed. Upon arrival, my order wasn't even being cooked. 🙃 As a result, I had no lunch.
- waiting timedidn’t get my order until 6:10pm.
- bothering themacted like we were bothering them when we asked for anything
- childrenI go out often, but I did not like the service here. Everything seemed worse because I came with children, and it looked like they were bothered by them.
- cookthe cook got mad because I wanted a burrito
- customercustomer intervened but he had an attitude- with me (?)
- customer servicecustomer service could be better
- forgot thingsThey forgot things
So, should you go? Its a bit of a gamble on the service front. You might encounter a friendly, efficient team, but be prepared for potential delays or order mix-ups.
If youre flexible and value convenience, it could be worth a try, but don't expect consistently stellar service.
Ambience (7.3 out of 10)
mentioned by 25% of the guests
Alright, lets talk about the vibe! Many folks really appreciate the convenience here, noting the super easy parking, being open 24 hours, and a well-maintained salsa bar. The general atmosphere and style often hit the mark, making it a nice place to go.
With a solid score of 7.3 for ambience and 65.2% customer satisfaction, its clear theres a lot to like, especially considering 15 positive remarks out of 23 total. However, not everyone is completely charmed. Some feel the interior decor isnt very comfy or welcoming, and there are specific concerns about dirty mats making the whole restaurant look less appealing.
A few even felt the place was a bit overhyped. These points, coming from 5 negative observations, suggest there's definitely room for improvement in certain areas.
Ambience
23
Reviews
65%
Satisfaction
5
negative
3
neutral
15
positive
Rating distribution
What people like
- Easy parking
- Open 24 hours
- Clean salsa bar
What people don't like
- Unwelcoming decor
- Dirty mats
- Overhyped vibe
Often praised
- AtmosphereAtmosphere:5
- atmosphereatmosphere was a perfect 5/5
- cleaningThey were cleaning
- convenient locationit's in a very convenient location
- favorite locationTHIS IS OUR FAVORITE LOCATION, HANDS DOWN!
- go to placesOUR GO TO PLACES WHEN WE GO TO VEGAS
- hole restaurantchang's the hole restaurant look
- matsthe Matt's are alot cleaner
- open 24 hoursthey are open 24 hours
- parkingthe parking is super easy
Frequently criticized
- atmosphereAtmosphere:2
- hole restaurantmakes the hole restaurant look dirty
- interior decortheir interior decor. It's not very comfy or welcoming
- matsthe mats are very very dirty
- overhypedits over hyped as hell
So, should you go? If convenience, easy parking, and a 24-hour spot with a good salsa bar are high on your list, youll likely find the ambience perfectly fine. Just dont expect a super cozy or pristine interior, as some aspects could use a refresh.
Value (4.4 out of 10)
mentioned by 20% of the guests
When it comes to value, theres a bit of a mixed bag. Some customers really appreciate the reasonable and even excellent prices, often finding things quite cheap. With 5 positive remarks, it seems many feel they get a good deal, contributing to an average 4.4 score.
However, the customer satisfaction for value is quite low at 29.4%, suggesting a significant number of people arent happy. On the flip side, a larger group of 10 negative comments out of 17 total experiences points to some real concerns. Many feel they've been overcharged or even ripped off, with prices going way up and unexpected charges.
It seems being nickel and dimed for things that should be included, or facing extra charges, is a common frustration.
Value
17
Reviews
29%
Satisfaction
10
negative
2
neutral
5
positive
Rating distribution
What people like
- Reasonable prices
- Excellent value
- Cheap options
What people don't like
- Overcharged often
- Prices too high
- Hidden charges
Often praised
- priceI also rated the service a 5/5. For a breakfast meal, the price was very reasonable at $1–10 per person.
- cheapand cheap
- pricesTheir prices are so reasonable
Frequently criticized
- pricesfamiliar with the prices and we were nickel and dimed
- actual restaurantrather go to an actual restaurant if I'm going to pay that price
- chargestaff wanted to charge me like 8 bucks extra.
- foodPaid 40$ for food made wrong
- included alreadyrung up for things that should are included already
- overchargedThey over charged my card for five dollars
- rice and beans12$ itself in rice and beans for a combo
- ripped offSo I got ripped off
If you're considering this spot for its value, you might find some reasonable prices, but proceed with caution. Be prepared for the possibility of unexpected charges or feeling overcharged, as many customers have reported issues with pricing.
How are the prices at Roberto's?
You’re looking at roughly $17 per person – reported by 56 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the spread, most folks are spending right in that $11–$20 sweet spot, with a good chunk also finding options in the $1–$10 range. So, prices definitely cluster around that average, offering good value without straying into super premium territory.
Here’s a quick look at what guests spend per person, based on the latest 56 reviews.
How this restaurant’s value for money stacks up against similar spots in Las Vegas.
Overall, we think the pricing here feels pretty fair for a Mexican spot in Las Vegas. It hits that sweet spot where you’re getting good value without breaking the bank.
Customer Reviews: what people think about Roberto's
Price per Person
- $11–$20
Service Intent
- Regular Visit
Service Type
- Takeout
Meal Type
- Breakfast
7
Salsa Always Forgotten, Food Great
My experience at this restaurant was a mixed bag. While the food received a perfect score of 5, the service was a significant letdown, rated only 1. Despite specifically requesting salsa multiple times, including written messages, it was consistently forgotten with my breakfast burrito.
This repeated oversight is incredibly frustrating, especially when the food itself is so good. The price per person is between $10–20.
- food10
- price per person6
- salsa2
- service1
- breakfast burrito2
Service Intent
- Quick Meal
1
Closed Before 2 AM
I came here before 2 AM and found that the restaurant was closed. I wouldn’t recommend coming here if you’re just getting off of work. Just Beware!
- restaurant1
Price per Person
- $11–$20
Service Intent
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Breakfast
2
Overcooked Burrito and Unpleasant Staff
My experience at this Roberto's was disappointing. I ordered a breakfast burrito that was overcooked and dry, making it unpleasant to eat. Unfortunately, I didn't return it as it's my usual order, along with a soda.
The staff seemed hostile, making slanderous remarks about my origin and employment, despite my lack of accent and college education. It's baffling why they would treat a regular customer, who spends over $200 a month there, with such hate. I question the quality of the overcooked burrito and the overall negative atmosphere.
- bill6
- breakfast burrito2
- staff1
Price per Person
- $21–$30
Service Intent
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Roberto's: 24/7 Delicious Burritos & Tacos
My experience at Roberto's was fantastic! The burritos are always amazing, and their tacos are equally great. What makes Roberto's stand out is that it's open 24 hours, offering a much better choice than McDonald's, which I consider pure garbage.
I would much rather enjoy a Roberto's burrito or an enchilada at four in the morning because it's conveniently open and ready to go.
- burritos9
- tacos8
- open 24 hours10
- McDonald's2
Service Intent
- Regular Visit
Service Type
- Dine-in
10
Phenomenal Food and Service!
My experience at this restaurant was exceptional. I love this location for the customer service and the food is phenomenal, of course! The reviewer rated Service: 5, Atmosphere: 5, and Food: 5.
- customer service10
- food10
What Roberto's offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Small plates
- Late-night food
- Quick bite
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Onsite services
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
What parking options are available when you visit Roberto's Taco Shop?
When you come to Roberto’s Taco Shop, you’ll find convenient parking options. There’s free street parking available, along with a free parking lot. You can usually expect plenty of parking spaces, making your visit hassle-free.
Does Roberto's Taco Shop offer accessible facilities and various dining times?
Yes, Roberto’s Taco Shop is fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms. You can enjoy a meal here throughout the day, as they offer breakfast, lunch, and dinner, with comfortable seating available.
How does Roberto's generally score with customers?
Roberto’s holds an overall score of 6, indicating an average experience. While Ambience (7.3) is good and Food (6.1) is decent, Service (5.9) and Value (4.4) often fall short of expectations.
What food items are particularly well-regarded at Roberto's?
Customers frequently praise Roberto’s burritos, with specific mentions of the Adobada, Bean and Cheese, California, and Carne Asada varieties being particularly satisfying and flavorful.
What are some common complaints regarding service at Roberto's?
Some patrons report inconsistent service, including issues with staff communication, long waiting times for orders, and instances where items were forgotten or orders were incorrect.