Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Pizza Hut – Las Vegas
Pizza Hut - Las Vegas
Photo from Pizza Hut
Pizza Hut at a glance
Las Vegas Sunrise
- 🍕 Pizzeria
$$
Price per Person $31–$40
mentioned by 14 of the guests
#191 out of 192 places to eat in Las Vegas
#25 Pizzeria out of 26 in Las Vegas
Poor
2.6 out of 10
Food
Service
Ambience
Value
349
Reviews
14.3%
Satisfaction
Often praised
- Courteous drivers
- Budget friendly
- Clean ambience
Frequently criticized
- Inconsistent service
- Cold food
- Poor value
The restaurant Pizza Hut in Las Vegas’s Sunrise neighborhood is a popular pizzeria where you can indulge in delicious pizzas. You’ll find a welcoming spot to enjoy your meal, whether you’re dining in or taking your food to go.
With convenient service options like no-contact delivery and takeout, getting your favorite pizza has never been easier. This location ensures a smooth experience for all its guests.
Overview: Introducting Pizza Hut
Pizza Hut offers a varied experience, with some customers appreciating the generally clean and pleasant ambience of the location. Positive feedback often highlights the efficiency of their delivery drivers, who are frequently described as courteous and helpful.
However, the overall experience is often marred by significant inconsistencies. Issues with service, including long waiting times and incorrect orders, are common.
Many also report concerns about cold pizza and insufficient toppings.
Poor
2.6
out of 10
349
Reviews
14.3%
Satisfaction
296
negative
3
neutral
50
positive
Pizza Hut registers an overall score of 2.6 out of 10, placing it in the poor category, with customer satisfaction at a low 14.3%. This assessment is based on 349 customer remarks, where positive feedback (50 instances) is significantly outweighed by negative comments (296 instances).
While Ambience (5.6) manages an average rating, suggesting some pleasant aspects, other key areas struggle considerably. Both Value (2.4) and Service (2.5) are rated poorly, with many customers expressing frustration over pricing and inconsistent assistance.
Even Food (2.7), a core offering, falls into the poor category, indicating significant room for improvement.
What people like
- Courteous delivery drivers
- Budget-friendly option
- Clean, pleasant ambience
What people don't like
- Inconsistent service
- Cold, incorrect food
- Poor value for money
With a recommendation score of 2.6, Pizza Hut presents a challenging proposition. While some positive experiences exist, particularly with delivery personnel, the overall picture suggests significant inconsistencies across the board.
If you’re seeking a reliable, high-quality meal, you might want to explore other options. However, for a quick, budget-conscious choice where expectations are managed, and you’re hoping for a good delivery driver, it could be an option.
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Verdict: Our expert take on Pizza Hut
Food (2.7 out of 10)
mentioned by 79% of the guests
Despite a low overall score of 2.7 and customer satisfaction at just 11.8%, a few patrons found some joy in the food. Out of 119 observations, 14 positive remarks praised the pizza for being hot, fresh, and sometimes even not greasy. Some specifically enjoyed the flatzz pizza, noting that the food was consistently correct and delicious.
However, the vast majority of feedback, with 102 negative comments, highlights significant concerns. Frequent complaints mention cold pizza and greasy pizza, often arriving late or with poor food quality. Issues like insufficient toppings, incorrect sauce, and undercooked dough or crust also left many diners feeling quite disappointed.
Food
119
Reviews
11%
Satisfaction
102
negative
3
neutral
14
positive
Rating distribution
What people like
- Hot, fresh pizza
- Consistently correct food
- Delicious food
What people don't like
- Cold, greasy food
- Undercooked pizza
- Missing toppings/sauce
Often praised
- foodenjoyable and great food...delicious 😋
- pizzaIt's the best one I go to because they are fast, delivering orders in 15 minutes or less, no matter what you order. The food is consistently correct and fresh, and as good as pizza chain pizza can get. The service was also top-notch, earning a perfect score.
- PizzaPizza was ordered and delivered quickly. Hot. Delish.
- Pizza HutThe best Pizza Hut I have ever eaten.
- flatzz pizzaPretty good pizza even if they did not have tomatoes. Got the new flatzz pizza.
- greasyI will always order from them because I just love their pizza. It's better and not so greasy.
Frequently criticized
- pizzaMy experience at the restaurant was quite negative. I arrived about 8 minutes after my scheduled pick-up time, only to find that one of my pizzas wasn't ready. After waiting an additional 17 minutes, it was finally ready, but my ice cream had been melting in the car the entire time.
- foodfood that was thrown in box with no care! ... my pizza was cold
- pepperoniMy initial experience ordering pizza from this location was disappointing. The pizza lacked sufficient toppings, sauce, pepperoni, mushrooms, and bacon, leaving it tasting mostly like breadsticks. This was the second time the pizza preparation was unsatisfactory, resulting in a wasted $20 and a missed opportunity for a good meal.
- wingsmy order finally arrived which was COLD
- baconMy initial experience ordering pizza from this location was disappointing. The pizza lacked sufficient toppings, sauce, pepperoni, mushrooms, and bacon, leaving it tasting mostly like breadsticks. This was the second time the pizza preparation was unsatisfactory, resulting in a wasted $20 and a missed opportunity for a good meal.
- cold pizzadeliver a cold pizza
- doughEvery pizza I ordered was a puddle of grease that settled in the middle, and my husband and I got so sick from it. We also got sick of chewing into dough that was supposed to be crust. However, the delivery people were always courteous and never late.
- drinksforgot my drinks but brought then back
- food temperatureMy food arrived to me room temperature. Was not even hot
- pizzasMy experience with this restaurant's delivery service was extremely negative. I ordered pizzas last night, but I never got my pizzas. To make matters worse, the store never answers the phone when I tried to inquire about my order.
When it comes to the food, this spot is a bit of a gamble. While some find it delicious and fresh, the overwhelming feedback points to issues like cold, greasy, or incorrect orders. You might want to temper your expectations or consider other options.
Service (2.5 out of 10)
mentioned by 94% of the guests
When it comes to service, the feedback paints a rather challenging picture. While there are 31 positive remarks highlighting courteous delivery people, managers who promptly fixed issues, and occasional friendly staff providing good customer service, these positive moments appear to be the exception. The overall score for service stands at a poor 2.5, with customer satisfaction at a mere 14.8%, indicating significant room for improvement.
The overwhelming sentiment, however, is one of frustration, with 179 negative opinions out of 210 total mentions. Customers frequently reported extremely long delivery and wait times, often leading to cold or incorrect orders. A major pain point was the unresponsive phone service, coupled with instances of rude customer service and staff, making it difficult to resolve issues or even place an order.
Service
210
Reviews
14%
Satisfaction
179
negative
0
neutral
31
positive
Rating distribution
What people like
- Manager fixes issues
- Courteous delivery drivers
What people don't like
- Long wait times
- Unresponsive phone
- Missing/wrong orders
Often praised
- servicealways good fast service
- customer servicechange the customer service experience for the better
- deliveryWe also got sick of chewing into dough that was supposed to be crust. However, the delivery people were always courteous and never late. We did have one mishap where part of the order was missing, but they brought the items to us within 20 minutes, including a free pizza.
- driverI gave 4 stars because the driver today was great, Diosnel really went out of his way for me. My order was $35.
- managerthe manager has ALWAYS fixed whatever the issue was immediately, and politely
- changehe drove me to the store to get change and he was very nice about it
- customersHe treated all the customers that I saw.
- delivery driverthe delivery driver on the other hand was an absolute sweetheart really nice guy
- delivery peopleYour delivery people are always curtious
- driversI still don't recommend this Pizza Hut if you can order from a different one. But they have gotten one decent employee working inside now, and the drivers are usually nice.
Frequently criticized
- deliveryI ordered a pepperoni pizza with bacon, but there were literally 6 pieces of bacon. To make matters worse, they did not deliver one of the items we ordered. When I called the store, I was transferred before I could explain the issue and then sat on the phone for 30 minutes without speaking to anyone or getting my order corrected or a refund.
- orderMy car had a flat, so he drove me to the store to get change, and he was very nice about it. I hate ordering from this Pizza Hut; this is only the 2nd time my order has been right out of 11 orders, and the inside people are usually rude. I still don't recommend this Pizza Hut if you can order from a different one.
- customer serviceWe order pizza at least once a week, sometimes twice, and even more at work. It's truly unfortunate that I cannot order from here without frequently receiving the wrong order and experiencing very poor customer service.
- waiting timeMy experience at this restaurant was extremely disappointing. The food took over an hour to arrive, and when it finally did, the order was not correct and the food was ice cold. To make matters worse, no one at the restaurant would speak with us when we tried to call, highlighting a complete lack of customer service.
- serviceMy experience with the delivery from 4450 East Charleston has been consistently poor. I've had to review this location before due to the terrible service. Unfortunately, it's the only delivery option to my address, so I'm forced to order from them.
- staffIt would be a good idea to reach the staff how to make a damn pizza or find staff that does
- managerThe "manager" (which I don't recall his name) was rude and unhelpful, was giving me attitude.
- phonemost the time they don't even answer the phone
- refundMy order supposedly didn't go through, yet no pizzas were delivered, and they still took my money. Now I have to wait 3-5 business days for a refund. This store is terrible.
- delivery driverthe delivery driver was rude and did not care
If reliable service is a top priority for you, this might not be the place to go. While some positive experiences exist, the high likelihood of long waits, unresponsive communication, and order issues suggests you might want to explore other options.
Ambience (5.6 out of 10)
mentioned by 5% of the guests
When it comes to ambience, there are some definite bright spots! Customers have noted that the location can be quite pleasing, with comments like This location did not disappoint and the place look nice. Plus, shoutout to Thomas for keeping the store clean!
With 3 positive remarks out of 5 total, it seems theres a decent foundation here, contributing to an average score of 5.6 and a mixed customer satisfaction of 60%. However, its not all sunshine and rainbows. Some folks werent thrilled, with strong opinions like "This store blows" and "Trash location.
" These 2 negative comments, focusing on the general store and location, suggest theres definitely room for improvement in consistency, as the overall vibe is still a bit of a mixed bag.
Ambience
5
Reviews
60%
Satisfaction
2
negative
0
neutral
3
positive
Rating distribution
What people like
- Clean store
- Nice appearance
- Good location
What people don't like
- Unpleasant store
- Bad location
Often praised
- locationFor pizza, I usually order from smaller mom n pop shops, but the kids talked me into the Big Box. This location did not disappoint. Well done.
- place look nicethe place look nice
- store cleanThomas have the store clean
Frequently criticized
- locationTrash location
- storeThis store blows
Overall, the ambience here is a bit of a mixed bag. While some find the location and cleanliness appealing, others have had a less-than-stellar experience. If youre looking for a consistently great atmosphere, you might find it hit or miss, but it could be worth a try if youre in the area and hoping for a pleasant surprise.
Value (2.4 out of 10)
mentioned by 18% of the guests
While the overall sentiment around value is quite low, with a score of just 2.4, a couple of customers did find a silver lining. They mentioned it could be an awesome standby when on a budget or wished they could get it for half the cost. These 2 positive remarks, out of 15 total, hint at potential if the price is just right.
However, the overwhelming majority of 13 negative comments paint a different picture. Many felt they were wasting their money due to high price and delivery fee issues, with some even calling for a refund or feeling the total cost was exorbitant for what they received. Customer satisfaction sits at a poor 13.3%, indicating significant room for improvement.
Value
15
Reviews
13%
Satisfaction
13
negative
0
neutral
2
positive
Rating distribution
What people like
- Good for budget
What people don't like
- High delivery fees
- Exorbitant total cost
- Money not refunded
Often praised
- budgetawesome standby when on a budget
- half the costsend it out at half the cost for my convenience.
Frequently criticized
- moneyYou guys need to get it together! This is the last time I waste my money at this Pizza Hut.
- $40$40 for cold pizza
- billingthey are thieves. They charge whatever they want
- deliveryAdditionally, the flavor crust is not offered on the tastemaker pizza. It's just hard to find a good pizza without paying an arm and a leg for delivery!
- delivery feeI don't think I will eat there again. They did not even offer my delivery fee back when I had to go and take the pizza back to the store to get it replaced. The pizza looked like they used it for a frisbee.
- dinner boxover $60 for the dinner box after tax’s and tip
- money backI did not receive my order and no one would answer the phone. I want my money back.
- pre-tippedOn top of that I pre-tipped.
- price$24.32 is way better spent anywhere else
- refundask for my refund. I didn't Pay all that money to not recieve my food
If you're looking for good value, this might not be your best bet, as many customers felt the total cost was too high for the quality. Unless you have a special deal or a significant discount, you might find your money is better spent elsewhere. Proceed with caution if budget is a primary concern.
How are the prices at Pizza Hut?
You’re looking at roughly $31 per person – reported by 14 diners. That puts it in the $31–$40 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what others have spent, prices here are a bit of a mix. While many guests cluster around the $21–$40 range, there are also some who go for a cheaper bite and a few who splurge a bit more.
This chart shows what people usually spend per person, using the 14 most recent reviews.
Heres how this restaurants value for money stacks up against similar spots in Las Vegas.
Overall, we think the pricing feels quite fair for a Pizzeria, especially considering it’s in Las Vegas. It offers a good balance for different budgets.
Customer Reviews: what people think about Pizza Hut
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Fast and Fresh Pizza!
My experience at this PH was excellent. It's the best one I go to because they are fast, delivering orders in 15 minutes or less, no matter what you order. The food is consistently correct and fresh, and as good as pizza chain pizza can get.
The service was also top-notch, earning a perfect score.
- pizza8
- food9
- order9
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Moderate (16–30 min.)
2
Pizza Disaster: Given Away and Melting Ice Cream
My experience at the restaurant was quite negative. I arrived about 8 minutes after my scheduled pick-up time, only to find that one of my pizzas wasn't ready. After waiting an additional 17 minutes, it was finally ready, but my ice cream had been melting in the car the entire time.
To make matters worse, I discovered that a worker had given away my pizza. This was particularly upsetting because I had already pre-tipped. Due to this experience, I will not be tipping anymore.
- pizza2
- waiting time2
- worker1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
6
Good Pizza, Small Portion, Warm Dips
My experience at the restaurant was pretty good, even though they were out of tomatoes. I tried the new flatzz pizza. I thought it would be bigger, but it was only good enough for one person; essentially, it's a personal pizza spread out.
I'm deducting a star because they put the side dips in the box with the pizza. I guess they did it to save time since it was a pickup order, but it made the dips warm, and I don't like warm ranch or other dips, besides marinara.
- flatzz pizza7
- portion size3
- side dips2
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Terrible experience, never again
Every time I order from this location, it’s a problem. The last time I ordered from here, the guy put my food outside on the ground and didn’t even call my phone. Now I ordered from the same location and it’s taking forever for someone to answer.
I ordered my food around 5 PM and it’s currently 6: 38 PM, and I have yet to receive my food. I will definitely never order from this location.
- delivery1
Price per Person
- $41–$50
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
7
Great Food, High Price
My experience at the restaurant was marked by great food, but the overall cost was a significant drawback. The dinner box, after taxes and tip, came out to over $60, which felt quite expensive.
- food10
- dinner box3
What Pizza Hut offers
Payments
- Credit cards
- Debit cards
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What convenient service options are available at Pizza Hut in Las Vegas?
At Pizza Hut, you have several convenient service options to choose from. You can enjoy onsite services, opt for no-contact delivery for added safety, or pick up your order with takeout. Delivery is also available, bringing your favorite pizzas right to your door.
Is Pizza Hut in Sunrise, Las Vegas, accessible for all visitors?
Yes, this Pizza Hut location is designed with accessibility in mind. You will find a wheelchair accessible entrance, making it easy to enter, and a wheelchair accessible parking lot, ensuring a comfortable and convenient visit for everyone.
How does Pizza Hut generally perform according to customer feedback?
Pizza Hut receives an overall score of 2.6 out of 10, with customer satisfaction at 14.3%. While Ambience (5.6) is average, Food (2.7), Service (2.5), and Value (2.4) are rated poorly.
What are common issues customers experience with Pizza Hut's service?
Many customers report inconsistent service, including long waiting times, incorrect orders, unresponsive staff, and difficulties reaching the store by phone.
Is Pizza Hut considered a good value for money by customers?
Customers frequently express concerns about value, citing high costs for cold or incorrect food, unexpected charges, and expensive delivery fees.