Highlights
- Great coffee
- Great tea selection
oChef » Peet’s Coffee – San Francisco
Peet's Coffee - San Francisco
Photo from Peet’s Coffee
Peet's Coffee at a glance
San Francisco Presidio Heights
- ☕ Café
$
Price per Person $1–$10
mentioned by 17 of the guests
#2151 out of 2403 places to eat in San Francisco
#144 Café out of 162 in San Francisco
Average
6 out of 10
Food
Service
Ambience
Value
138
Reviews
58%
Satisfaction
Often praised
- Good coffee
- Nice ambience
Frequently criticized
- High price
- Bad service
The cafe Peet’s Coffee in San Francisco’s charming Presidio Heights neighborhood offers a truly inviting experience. You’ll discover a cozy and casual atmosphere perfect for a quick bite or a relaxing break.
Known for its great coffee, this trendy spot is a local favorite where you can enjoy a meticulously crafted brew. Whether you’re starting your day with breakfast or simply seeking a delicious dessert, you’ll find a welcoming space to unwind.
Overview: Introducting Peet's Coffee
Peet’s Coffee offers a generally pleasant experience, often praised for its convenient location and the quality of its beverages. Many find it a reliable spot for a quick pick-me-up, with a welcoming atmosphere that makes for a comfortable visit.
It’s a place where you can often find a good cup of coffee. However, the experience isn’t without its drawbacks.
Some patrons have noted inconsistent service and concerns regarding cleanliness, particularly with the bathroom. While the core product is often appreciated, these operational aspects can sometimes detract from an otherwise straightforward coffee run.
Average
6
out of 10
138
Reviews
58%
Satisfaction
50
negative
8
neutral
80
positive
Peet’s Coffee registers an overall Restaurant Score of 6, placing it squarely in the average category. Customer Satisfaction sits at 58%, indicating a mixed reception among visitors.
This balanced view comes from a total of 138 customer remarks, with 80 positive observations and 50 negative ones. Delving into specifics, the Ambience (7.1) stands out as a strong point, suggesting a comfortable environment.
Food (6.2) and Service (5.7) both hover around average, showing room for improvement. The most significant area for concern is Value (3), which customers perceive as poor, often citing pricing issues.
What people like
- Quality coffee selection
- Comfortable atmosphere
- Convenient location
What people don't like
- Poor value perception
- Inconsistent service
- Cleanliness issues
With a Recommendation Score of 6.3, Peet’s Coffee presents itself as a decent option, particularly if you’re seeking a reliable coffee fix in a comfortable setting. It’s a place that generally delivers on its core offering, making it a suitable choice for your daily caffeine needs.
However, it’s wise to manage expectations regarding pricing and service consistency. While many find it perfectly adequate, those prioritizing exceptional value or flawless service might find aspects of their visit less satisfying.
Consider it for a quick stop rather than a destination.
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Verdict: Our expert take on Peet's Coffee
Food (6.2 out of 10)
mentioned by 74% of the guests
When it comes to the food and drink offerings, this spot generally delivers a decent experience, reflected in a 6.2 score and 61.7% customer satisfaction. Many patrons rave about the quality of their coffee, often highlighting its bold flavor and the availability of oat milk and honey. The baked goods and pastries, like the awesome monkey cake, also receive high praise, making it a solid choice for a quick snack, based on 29 positive comments.
However, it's not all perfect, with 14 negative comments pointing out some areas for improvement. Some customers have been disappointed by sour light roasts or drinks that are poorly blended. Issues like latte temperature being too low or feeling ripped off by portion size (especially lattes that are mostly foam) have also been noted, suggesting inconsistency in drink preparation and value.
Food
47
Reviews
61%
Satisfaction
14
negative
4
neutral
29
positive
Rating distribution
What people like
- Great coffee flavor
- Delicious baked goods
- Honey and milk options
What people don't like
- Inconsistent drink quality
- Poor latte portions
- Sour coffee roasts
Often praised
- coffeeMy experience at this Peet's was comparable to other locations, offering good coffee and friendly staff. However, the bathroom was absolutely DISGUSTING.
- baked goodsMy experience at this restaurant was a mixed bag. It's a great stopping place for coffee and treats, and the baked goods are good. The atmosphere is rated a 5, and service is also a 5.
- beansI think their beans are the best
- black iced teablack iced tea and muffin Both great
- coffee and treatsMy experience at this restaurant was a mixed bag. It's a great stopping place for coffee and treats, and the baked goods are good. The atmosphere is rated a 5, and service is also a 5.
- coffee fixMy experience was a simple coffee fix. Peet's is my go-to before Starbucks, so this location is really convenient!
- display of foodWe were there because Isabella was practicing for a Christmas ballet show, and this location was the closest to the dance studio. The free Internet and the ample display of food and pastries made the wait go by quickly. For future Christmas shows, we will drive here instead of walking, as there is plenty of parking in the lot behind the store.
- espresso coffee beansAnd just an added plus, their coffee is NOT THE NEW SOUR LIGHT ROASTS that they are trying to convince us are actually drinkable! Espresso coffee beans need to be roasted pretty much like what they do in Italy. If you roast them too light then they will remain sour.
- foodIt’s so so good
- food qualityOverall good stop
Frequently criticized
- drinkI do seasonal work around the neighborhood and always get a poorly made drink from this Peet's Coffee location. While I love Peet's Coffee elsewhere, my experience here is consistently negative.
- Postmates menuMy experience with Postmates was extremely disappointing. I updated my Postmates menu to reflect that you are NOT selling food! The poor customer service, especially not informing customers, was a major issue.
- blendedit was not properly blended
- coffeeCoffee is really weak too
- drinksthey always make my drink wrong
- foodgreat coffee on the run - Food:1
- iced coffeemore of an ice coffee with with crushed ice over a frappe
- latteMy experience at the restaurant was disappointing due to the portion size of my latte. I received a latte that was only 3/4 full of coffee, with almost 1/2 cup of foam on top. I felt this was a rip off.
- latte temperaturethe latte temperature too low
- portion sizedisappointing due to the portion size of my latte
If you're looking for a reliable coffee fix with some tasty baked goods, this place is generally a good bet. Just be mindful that some drinks might be inconsistent in preparation or portion, so you might want to stick to the tried-and-true coffee and pastries.
Service (5.7 out of 10)
mentioned by 76% of the guests
Based on 29 positive opinions out of 56 total, the service here often shines! Many customers praise the friendly and efficient staff and team, highlighting their patience and accommodating nature. Mobile orders are frequently noted as swift, ensuring a good start to your day.
With a customer satisfaction of 51.8%, there's a decent foundation of positive interactions. However, there are 25 negative opinions that point to areas needing attention. Some experiences describe rude staff members and poor customer service, with complaints about long waiting times and feeling ignored.
The overall service score sits at an average 5.7, suggesting inconsistencies, and some even mention issues with management responsiveness.
Service
56
Reviews
51%
Satisfaction
25
negative
2
neutral
29
positive
Rating distribution
What people like
- Friendly, efficient staff
- Accommodating team
- Swift mobile orders
What people don't like
- Rude staff members
- Long waiting times
- Poor customer service
Often praised
- staffI ordered a small skinny half sweet Havana cappuccino. The staff helpfully explained that both small and medium drinks had two shots, and as I only wanted one shot that morning, she promptly adjusted down the price. I have no complaints.
- serviceMy experience at the restaurant was a good morning coffee that made the day start fresh and awake. I enjoyed the great coffee and the excellent service. Thanks!
- Peet's appDon't forget to use the Peet's app for the rewards
- SashaSasha is awesome!
- ServiceService:5
- Starbucksthey've never forgotten an order, ignored a customer
- accommodatinguber patient and accommodating
- advertisementsI have no complaints. I also appreciate that you can go online as a guest and not sign up to receive advertisements.
- free InternetThe free Internet
- mobile ordersalways very swift with the mobile orders
Frequently criticized
- staffthe staff totally forgot to fill it while standing around laughing
- serviceInstead of remaking the drink, she added more steamed milk.
- cashierHowever, on a positive note, they had a monkey cake that was absolutely awesome, and I would definitely get that again. The service was not friendly; the cashier was distracted and didn't seem to care much. This was particularly noticeable as they were not busy during my visit, so there was no apparent reason for such a lack of attentiveness.
- orderhad some trouble with our order
- app shows food itemsHopefully, people will read this review so they know since you aren't communicating this to us. It's sad to have had my last 3 Postmates orders with couriers showing up empty-handed, even though your app shows you have food items.
- clerkthe clerk I paid AND TIPPED ignored me
- complainedwhen I have complained they get rude and loud
- couriers empty handedcouriers shows up empty handed
- customer servicePoor customer service, especially not to inform your customers
- managementmanagement at this Peet's said, You'll need to write to corporate
The service here is a bit of a mixed bag, with an average score of 5.7 and 51.8% customer satisfaction. While you might encounter friendly and efficient staff, be prepared for potential inconsistencies like longer waits or less attentive service. Its worth a try if youre not in a rush, but don't expect consistently stellar interactions.
Ambience (7.1 out of 10)
mentioned by 45% of the guests
The ambience here generally hits the mark, with a solid score of 7.1 and customer satisfaction sitting at a respectable 72.4%. Many folks rave about the convenient location and the blessing of ample parking, making it an easy stop. Customers appreciate the spacious feel, the new deco, and the choice of inside or outside seating for people-watching.
However, based on 29 customer observations, while 21 comments were favorable, 6 critical ones highlight some areas for improvement. A few find the atmosphere a bit impersonal, making it hard to linger. There are also concerns about cleanliness, with mentions of filthy floors and greasy doors, and some even describe the bathroom as disgusting.
Ambience
29
Reviews
72%
Satisfaction
6
negative
2
neutral
21
positive
Rating distribution
What people like
- Convenient location
- Ample parking
- Spacious seating
What people don't like
- Dirty floors
- Impersonal atmosphere
- Unclean bathrooms
Often praised
- locationMy experience was a simple coffee fix. Peet's is my go-to before Starbucks, so this location is really convenient!
- AtmosphereAtmosphere:5
- ambienceit was nice and warm inside
- ample parkingample parking, which is a significant advantage
- bathroomBathroom has no code so, it is only locked if there is someone in there.
- coffee shopdefinitely a better coffee shop than the others
- decoabsolutely love the new deco
- exit in the backadditional exit in the back. Super convenient.
- inside seatingseats available inside and outside store
- open tablesthere are plenty open tables
Frequently criticized
- atmosphereI see why Starbucks is packed and Peet's has 2 people inside
- bathroombathroom is DISGUSTING
- doorsfront door / back door always full of greasy finger prints
- floorsFloors are always filthy
- impersonal environmentin this impersonal environment, I cannot linger
- locationsToo bad there are not more in NYC
If you're looking for a coffee spot with great parking and plenty of space to spread out, this place is a solid choice. Just be prepared that the cleanliness might not always be top-notch, and it might not be the coziest spot for a long stay.
Value (3 out of 10)
mentioned by 16% of the guests
When it comes to value, there's a glimmer of hope, as one customer noted a positive experience where the price was promptly adjusted down. This single positive mention, focusing on price flexibility, suggests that while rare, there might be instances where the establishment aims to please. However, the overall sentiment paints a challenging picture, with a score of 3 and a very low customer satisfaction of just 16.7%.
Based on 5 negative observations out of 6 total, many found items like coffee pricey, even calling it a rip off and a waste of money. Concerns about not honoring a discount on beans and a 4% Surcharge Healthy SF were also significant.
Value
6
Reviews
16%
Satisfaction
5
negative
0
neutral
1
positive
Rating distribution
What people like
- Price adjusted promptly
What people don't like
- Too pricey
- Hidden surcharges
- No discounts honored
Often praised
- priceshe promptly adjusted down the price
Frequently criticized
- Surcharge Healthy SFcharge "Surcharge Healthy SF" with 4%
- discount on beanswould not honor a 20% discount on beans
- moneyWaste of money.
- priceycoffee was just okay and pricey
- rip offwhat a rip off
If you're highly sensitive to pricing and unexpected charges, this might not be the place for you. The consistent feedback on high prices and surcharges suggests you could leave feeling disappointed. Look elsewhere if value is your top priority.
How are the prices at Peet's Coffee?
Youre looking at roughly 6 per person, based on what 17 diners reported. That places this Cafe squarely in the $1–$10 price range. For a San Francisco Cafe, thats comfortably mid-range – not a steal, but definitely not bank-breaking either.
Most guests tend to stick to that lower $1–$10 bracket, showing a pretty consistent and predictable spending pattern.
Here’s a quick look at what guests spend per person, based on the latest 17 reviews.
See how this Cafe’s value stacks up against similar spots in San Francisco.
For a Cafe in San Francisco, we think this pricing feels quite fair. It offers good value for a casual bite without breaking the bank.
Customer Reviews: what people think about Peet's Coffee
Visit Type
- Quick Meal
Service Type
- Takeout
5
Great coffee, disappointing food
My experience at this restaurant was a mixed bag. While the coffee was great, as always, for a quick grab-and-go, the food was a significant letdown. The atmosphere was okay, but the overall experience was hampered by the poor food quality.
- coffee9
- atmosphere5
- food1
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
1
Ignored and Order Forgotten
I placed an order in person today around 3: 15 PM. Unfortunately, the staff completely forgot to fill it while they were standing around laughing, telling jokes, and sipping drinks, with no other customers in line. The clerk I paid and tipped even ignored me when I caught his eye and waved.
Another worker eventually filled my order more than ten minutes after I ordered, and only after I got his attention. It was ridiculous. There were four people behind the counter: one at the register and three standing around cracking jokes and ignoring customers.
This is not acceptable, making customers wait. If I hadn't intervened on my own behalf, my order never would have been fulfilled. When the clerk did fill it, he found the order slip sitting in the usual spot, in plain sight of everyone behind the counter, right by the oven.
It was simply ignored. As much as I dislike corporate Starbucks, they are a block away and have never forgotten an order, ignored a customer, or acted like it's 'teenager schools out, let's party. ' Starbucks will get my business from now on.
- Starbucks9
- staff1
- clerk1
- order1
Visit Type
- Casual Outing
Service Type
- Dine-in
3
Disappointing Experience: Dirty Space, Indifferent Staff
My experience at this restaurant was disappointing. While the space itself is nice, it was dirty as hell. The floors were always filthy, and the front and back doors were consistently covered in greasy fingerprints.
Furthermore, the staff acted totally indifferent to customer presence and often looked like they had just rolled out of bed. It's concerning that there's a lack of attention to showering or grooming, especially in the food service industry. This place has the potential to be great, but instead, it's really mediocre.
Even the coffee was really weak, which is a shame because it used to be much better. It seems like people used to care more in the past.
- space7
- past experience7
- floors1
- doors1
- staff2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Breakfast
8
Efficient and Kind Staff, Rude Customer
My experience at the restaurant involved waiting for a large order of 8 items. During my wait, I observed a woman at the counter who was very rude to the staff while ordering and picking up her order. This was due to a misunderstanding of the menu and substitutions, which I found sad to witness.
However, the staff themselves were efficient, kind, and knowledgeable.
- staff9
- woman2
Visit Type
- Quick Meal
Service Type
- Dine-in
7
Good Food, Rude Staff
My experience at this restaurant was overall good, with the food quality receiving a perfect score. However, the service was marred by a rude staff member whose smirk was quite frustrating. Despite this, I recognize the difficult situation they might be in.
It was only a mildly frustrating experience due to this rudeness.
- food quality10
- rude staff member3
What Peet's Coffee offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Solo dining
- Breakfast
Amenities
- Gender-neutral restroom
- Wi-Fi
- Restroom
Offerings
- Quick bite
- Coffee
Dining options
- Seating
- Breakfast
- Dessert
Service Options
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
Is Peet's Coffee in Presidio Heights accessible for everyone?
Yes, this cafe is designed with accessibility in mind. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a gender-neutral restroom. It’s a welcoming spot for all visitors.
Can I bring my kids or pets to Peet's Coffee in San Francisco?
Absolutely! This cafe is good for kids, offering a kids’ menu and high chairs. If you have a furry friend, dogs are allowed outside, making it a great stop for the whole family.
How does Peet's Coffee generally perform?
Peet’s Coffee holds an average Restaurant Score of **6** and a mixed Customer Satisfaction of **58%**. While its Ambience (7.1) is well-regarded, Food (6.2) and Service (5.7) are average, and Value (3) is a notable weak point.
What do customers appreciate most about Peet's Coffee?
Customers frequently praise Peet’s Coffee for its quality coffee and baked goods. Many also highlight the comfortable atmosphere and convenient location as significant advantages for their visits.
Are there any common complaints about Peet's Coffee?
Yes, common complaints include concerns about the perceived value, with some finding items pricey. Inconsistent service and issues with cleanliness, particularly regarding the bathroom, are also mentioned by customers.