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Panda Express - Reviews
5807 University Ave 1, BUILDING A, 92115 San Diego
All reviews at a glance
284
Reviews
36.6%
Satisfaction
165
negative
15
neutral
104
positive
What people say about Panda Express
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Service Intent
Service Type
Meal Type
Wait Time
Noise Level
Price per Person
Group Type
Group Size
Service Intent
- Regular Visit
Service Type
- Dine-in
1
Denied Restroom Code, Lost Customer
My experience at this restaurant was extremely disappointing. I asked for the code for the restroom, but they denied it, even though I was intending to buy food. This is unacceptable customer service.
I used to buy food here often, but I will never be coming back to this place. The service, particularly from what I believe is the manager, is inconsistent; sometimes she is in the mood, and sometimes she is not. This bad customer service has lost a loyal customer.
- manager5
- restroom code1
- customer service2
Service Intent
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
2
Smaller Portions, Poor Service
Every time I come to this Panda Express, the food portions seem to get smaller, the serving size is limited. The service is terrible for the quantity. The manager who was here this afternoon, when I commented on the portion size, told me the plate should weigh between 1.
5 lbs and 1. 8 lbs, but I was not satisfied, nor convinced. I do not recommend this place to anyone.
- food portion2
- serving size2
- service1
Price per Person
- $11–$20
Service Intent
- Regular Visit
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Great Food and Service!
My experience at this restaurant was great. The food is always really good and fresh. I also experienced really good customer service.
- food9
- customer service9
Price per Person
- $11–$20
Service Intent
- Food Exploration
Service Type
- Dine-in
Noise Level
- Moderate
10
Busy Restaurant, Good Sign!
My experience at this restaurant was positive, primarily because it was always clean and always busy. For me, a busy restaurant is a good sign, especially when I'm trying a place I know nothing about. This indicates popularity and likely good quality.
The food, service, and atmosphere all received a perfect score of 5, suggesting a consistently excellent experience across the board.
- cleanliness10
- busyness9
- food10
Price per Person
- $21–$30
Service Intent
- Delivery
Service Type
- Delivery
2
Frustrating Delivery with Missing Items
I rarely write reviews, but my experience with ordering delivery has been incredibly frustrating. This is the third time an item has been missing from my order. When I went to the store, the manager only agreed to give me the chow mein that was forgotten and paid for, stating it was a one-time exception.
It's ridiculous to have to drive to the store, despite paying for a delivery service, to retrieve items they failed to include. I called, and a staff member offered two large chow mein for the inconvenience if I came to the store. However, upon arrival, no one was aware of this offer.
They did provide the two chow mein, again, 'only for this time, ' leaving me to wonder if future missing items will go unaddressed even after payment.
- missing item1
- chow mein2
- delivery service2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Moderate
2
Rude Service Ruined the Experience
My experience at the restaurant was marred by extremely rude service. The staff member, Ferry, was very impolite to customers. The wait time was considerable due to a long line and slow food preparation.
When Ferry finally began taking orders, he became impatient with customers who were still deciding, shouting, “you were already waiting for a long time and yet you still don’t know what to get” with a smirk. It was disheartening to see people shamed like that. We were there for over 30 minutes, and his rudeness was consistent throughout our visit.
- rude service1
- long line2
- food was taking a long time2
Service Intent
- Quick Meal
Service Type
- Dine-in
10
Fresh Food, Great Service, Clean Place!
My experience at this Panda Express was excellent. The restaurant was very clean, and the food was fresh. The service was also great, with the manager, Ferry, being particularly friendly and hospitable.
I'm definitely planning to come back soon!
- clean10
- fresh food10
- great service10
Service Intent
- Food Exploration
Service Type
- Dine-in
9
Eggplant Tofu is a Must-Try!
I'm so glad that this place now serves the much-missed 🍆 Eggplant Tofu ❣️😋! It is the main vegetarian option they have.
- Eggplant Tofu10
- main vegetarian option9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
9
Great Teamwork, Fast Service!
My experience at this restaurant was fantastic! I loved that it wasn't crowded, and the service was incredibly fast. The customer service was great, with workers getting along and working as a team.
My food was ready quickly, and I felt good going there. It's a definite yes for me :)
- service10
- customer service10
- workers9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Service Type
- Takeout
Noise Level
- Quiet
6
Order Messed Up, But Quiet Spot
After 3 missed calls to fix their mistake on my order, here's what they got wrong. One of my food orders was incorrect. My wife's food order was fine, so it was just a mess-up on only my order.
The establishment was quiet and relatively clean. So, it's a good place to go to, just make sure they get your order right.
- establishment7
- Noise level8
- food order2
- service1
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