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oChef » Onigilly – San Francisco
Onigilly - San Francisco
Photo from Onigilly
Onigilly at a glance
San Francisco Stonestown
- 🍣 Japanese Restaurant
$$
Price per Person $11–$20
mentioned by 29 of the guests
#1767 out of 2403 places to eat in San Francisco
#149 Japanese Restaurant out of 174 in San Francisco
Good
6.8 out of 10
Food
Service
Ambience
Value
125
Reviews
64%
Satisfaction
Often praised
- Flavorful rice
- Good value
Frequently criticized
- Salty food
- Staff issues
The restaurant Onigilly – Stonestown is a Japanese restaurant located in San Francisco’s vibrant Stonestown neighborhood. You’ll discover a perfect spot for healthy options and a quick bite, ideal for those busy days.
This casual eatery offers a welcoming atmosphere where you can enjoy delicious Japanese flavors for lunch or dinner.
Overview: Introducting Onigilly
Onigilly offers a quick and generally satisfying experience, particularly noted for its flavorful and often piping hot offerings. Many appreciate the food quality and the convenience of a quick snack, making it a reliable choice for a casual bite.
You’ll find the overall atmosphere to be pleasant and clean, contributing to a comfortable visit. However, some experiences at Onigilly have been less ideal, with concerns about dishes being too salty or over spiced.
There have also been isolated reports of unexpected issues with food items, suggesting a need for more consistency in preparation. While the service is often praised for its efficiency, a few customers have noted instances of staff appearing less engaged.
Good
6.8
out of 10
125
Reviews
64%
Satisfaction
31
negative
14
neutral
80
positive
Onigilly holds a respectable Restaurant Score of 6.8, placing it in the good category, though customer satisfaction is a bit more mixed at 64%. This indicates that while many have positive experiences, there’s still room for improvement to delight everyone.
These insights are drawn from 125 customer opinions, with 80 positive remarks and 31 negative ones. Looking closer at the specifics, Value stands out with an impressive score of 8.0, suggesting you’ll find the prices quite reasonable for what you get.
Ambience (7.3) and Service (7.3) also score well, indicating a generally pleasant environment and efficient operations. The Food score, however, is a more average 6.5, reflecting the varied opinions on taste and consistency.
What people like
- Flavorful rice balls
- Excellent affordability
- Efficient, friendly service
What people don't like
- Overly salty food
- Occasional food quality issues
- Inattentive staff
If you’re seeking a quick, affordable meal with generally good service and a pleasant setting, Onigilly is certainly worth considering. The strong Value and efficient service make it a practical choice for a casual dining experience, especially if you’re in the mood for their signature rice balls.
However, be mindful that the food can sometimes be inconsistent, with some finding it overly seasoned. With a Recommendation Score of 6.9, it’s a place that many enjoy, but it might not be a guaranteed hit for everyone.
It’s a solid option for a convenient and budget-friendly meal, but perhaps not for a culinary adventure.
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Verdict: Our expert take on Onigilly
Food (6.5 out of 10)
mentioned by 100% of the guests
Alright, let's talk about the food! With a score of 6.5, it lands squarely in the average category, and customer satisfaction sitting at 62.2% suggests a mixed bag of experiences. Based on 82 customer remarks, with 51 leaning positive, many folks appreciate the overall food quality, finding the filling meals and diverse flavors quite satisfying.
The fresh ingredients and variety of options, like musubi and onigiri, often hit the spot for a quick bite. However, 26 negative comments point to some areas for improvement. Issues with onigiri falling apart, dry rice, and inconsistent flavor are noted.
Some found dishes too salty or over-spiced, and there were occasional concerns about overall food quality or unpleasant surprises, suggesting that while some items shine, others might disappoint.
Food
82
Reviews
62%
Satisfaction
26
negative
5
neutral
51
positive
Rating distribution
What people like
- Great food quality
- Flavorful variety
- Quick, filling meals
What people don't like
- Dry, crumbly onigiri
- Inconsistent flavors
- Quality concerns
Often praised
- foodThe onigiri was so flavorful and piping hot when I ordered it a few minutes ago. The service and atmosphere were both rated a 5 out of 5, and the food also received a 5 out of 5.
- flavorsThe flavors are well-balanced
- food qualitycustomer service and food quality is great
- quick snackI had an experience at this restaurant where I purchased a large and warm onigri for just under $4. It was quite perfect for a quick snack or bite, and the fact that it was warm was very appealing. The service was good; you order from a tablet and wait until your number is called.
- Custom BowlThe food was also great 😁. I highly recommend their Custom Bowl.
- Japanese-style rice ballsserves tasty Japanese-style rice balls
- Krab saladordered the Krab salad and the Pollock Roe. Bomb.com
- Pollock Roeordered the Krab salad and the Pollock Roe. Bomb.com
- SalmonSalmon, shrimp tempura, ginger beef, tofu and teriyaki chicken
- Teriyaki chickenTeriyaki chicken... were freaking amazing
Frequently criticized
- onigiriMy experience at the restaurant was quite disappointing, primarily due to the food. I found the dishes to be way too salty and over spiced, especially if you were expecting anything like normal onigiri. The Miso Eggplant was mushy, and the spicy miso beef had a sloppy joe-like consistency.
- tamago yakiit has two piece of tamago yaki, when i received, it had only one piece
- Bento boxOrdered for the first time a Bento unagi Snow crab and spicy tuna. It was bad.
- FoodFood:2
- Miso EggplantI found the dishes to be way too salty and over spiced, especially if you were expecting anything like normal onigiri. The Miso Eggplant was mushy, and the spicy miso beef had a sloppy joe-like consistency. While the service and atmosphere were average (rated 3/3), the food quality (rated 2/3) was a significant letdown.
- crab leg tipfind a real, pointy, sharp crab leg tip in my mouth
- drinksdrinks tho: they are a bit on the sweeter end
- experienceThis was my second visit, and while I appreciate that they use real crab in the real crab onigiri, I was extremely unhappy to find a real, pointy, sharp crab leg tip in my mouth. It was a painfully unpleasant experience. Buyers beware – check before you eat.
- fillingthe filling leaves to be desired
- fishgot surprised with fish that was clearly bad
So, should you try it? If youre looking for a quick, potentially satisfying meal with good variety, it could be a decent option. Just be aware that while some dishes are praised for their flavor and freshness, theres a chance you might encounter inconsistencies in quality or seasoning.
Service (7.3 out of 10)
mentioned by 62% of the guests
When it comes to service, this spot generally hits the mark with a good score of 7.3, though customer satisfaction is a bit more mixed at 63%. Many customers rave about the quick service, efficient processes, and the friendly and professional staff. With 17 positive remarks out of 27 total, it seems they often deliver a smooth experience, especially with the pick-up process and food arrival.
However, not everyone has had a perfect experience. There are 4 negative comments, with some mentioning that employees seem mildly annoyed or that its "hard to get their attention" due to a glass screen. A few also felt the service could be "slow" at times, particularly when ordering via kiosk.
These points suggest theres a little room for improvement in personal interaction and consistency.
Service
27
Reviews
63%
Satisfaction
4
negative
6
neutral
17
positive
Rating distribution
What people like
- Quick service
- Friendly staff
- Efficient process
What people don't like
- Hard to get attention
- Employees seem annoyed
Often praised
- serviceThe onigiri was so flavorful and piping hot when I ordered it a few minutes ago. The service and atmosphere were both rated a 5 out of 5, and the food also received a 5 out of 5.
- ServiceService:4
- customer servicecustomer service and food quality is great
- efficiencyeveryone is super efficient and very nice
- efficientthought this spot was efficient
- food arrivalget your food in a few minutes
- friendly and professional staffstaff were friendly and professional
- loyalty rewardedI would love to have my loyalty rewarded.
- pick-up processPick-up process was smooth
- quick serviceThis has slowly become my favorite spot in Stonestown for a quick bite. I experienced good value and quick service.
Frequently criticized
- employeesthey seem mildly annoyed
- glass screenemployees are behind a glass screen. So it can be hard to get their attention
- ordering on the kioskI can't leave a note while ordering on the kiosk
- serviceready to wait regardless of how long/short the wait line maybe. They're slow.
If you're looking for a quick and efficient meal with generally friendly staff, this place is a solid choice. Just be prepared that getting staff attention might occasionally be tricky, and the pace can sometimes feel a bit slower than expected.
Ambience (7.3 out of 10)
mentioned by 28% of the guests
The ambience here generally hits a good note, with a score of 7.3. Many guests, 5 out of 8, found the place to be quite pleasant, often highlighting how clean it was and praising the atmosphere as warm and happy. It seems like a welcoming spot!
However, the customer satisfaction sits at a 62.5%, indicating a mixed bag. While most enjoyed the vibe, there was one mention of the atmosphere being a letdown, suggesting it might not always hit the mark for everyone.
Ambience
8
Reviews
62%
Satisfaction
1
negative
2
neutral
5
positive
Rating distribution
What people like
- Clean environment
- Warm atmosphere
What people don't like
- Poor atmosphere
Often praised
- atmosphereThe onigiri was so flavorful and piping hot when I ordered it a few minutes ago. The service and atmosphere were both rated a 5 out of 5, and the food also received a 5 out of 5.
- cleanthought this spot was clean
Frequently criticized
- atmosphereAtmosphere:1
If youre looking for a generally pleasant and clean spot with a good vibe, its worth checking out. Just be aware that while most enjoy the atmosphere, it might not be a perfect fit for absolutely everyone. It's a solid choice for a casual outing.
Value (8 out of 10)
mentioned by 28% of the guests
When it comes to getting bang for your buck, this spot really shines! Customers consistently praise the offerings as fairly affordable and decent value, with many finding the portions amazingly filling for the price. With a strong score of 8 and an impressive 87.5% customer satisfaction, its clear most folks feel theyre getting a good deal.
This positive sentiment is echoed in 7 out of 8 comments, highlighting good value and reasonable prices. What's truly remarkable is the complete absence of any negative feedback regarding value. Out of 8 customer remarks, not a single one expressed dissatisfaction with the pricing or perceived worth, suggesting a universally positive experience in this regard.
Value
8
Reviews
87%
Satisfaction
0
negative
1
neutral
7
positive
Rating distribution
What people like
- Great value
- Affordable options
- Filling portions
What people don't like
Often praised
- priceMy experience was super delicious and fresh! The food was amazingly filling for the price. I took it upstairs to sit in the food court and enjoy while people watching.
- decent valueIt’s a very decent value
- fairly affordableMy experience at this restaurant was largely positive, especially regarding the food. I found the musubi to be great and fairly affordable, making it a good option for a quick snack. I definitely recommend it!
- good valueGood value
- miso bundlethe tempura one in the miso bundle, it was a really good deal
- pricesprices are reasonable
Frequently criticized
No complaints so far.
If youre looking for a place where your money goes a long way, this restaurant is definitely worth checking out. You can expect fairly affordable options and good value that leaves you feeling satisfied without breaking the bank. Its a solid choice for budget-conscious diners.
How are the prices at Onigilly?
You’re looking at roughly 12 per person – reported by 29 diners. That puts it in the $11–$20 category. For a Japanese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners spend in this $11–$20 bracket, though a good number also find options in the $1–$10 range, showing a nice mix of affordable choices.
Here’s a quick look at what guests spend per person, based on the latest 29 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels quite fair for a Japanese spot in San Francisco. It offers good value, especially with options available across different price points.
Customer Reviews: what people think about Onigilly
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Lunch
Noise Level
- Quiet
9
Incredible Food and Great Options!
My friend recommended me to try them out and I was not disappointed! Their food is great, love their options with onigilly meats and veggies options and the flavors are incredible. Can't get enough of it.
- food9
- options9
- flavors10
Price per Person
- $1–$10
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
Noise Level
- Moderate
9
Great Food, Fast Service!
My experience at this restaurant was great. The customer service and food quality were excellent. Ordering was very easy, and the service was fast.
This is definitely the spot to go to when you need a filling meal on the go.
- customer service9
- food quality9
- service9
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Addicted to the Spicy Sauce!
My experience at this restaurant was fantastic, primarily driven by the incredible spicy sauce. I'm so addicted to it! The food quality, service, and atmosphere all received a perfect 5/5.
I love it!
- spicy sauce10
- food10
- service10
Price per Person
- $11–$20
Visit Type
- Solo Dining
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious and Filling Food Court Find!
My experience was super delicious and fresh! The food was amazingly filling for the price. I took it upstairs to sit in the food court and enjoy while people watching.
- food10
- price9
- atmosphere9
Visit Type
- Quick Meal
2
Difficult to communicate allergy needs
My experience at this restaurant was challenging due to an allergy. I am allergic to sesame and needed to inform the staff not to sprinkle it on my rice ball. Unfortunately, I couldn't leave a note when ordering via the kiosk.
This meant I had to communicate directly with the employees, who are behind a glass screen, making it difficult to get their attention. When I did manage to get their attention, they seemed mildly annoyed, even though I was always polite. At other establishments, I can easily communicate such dietary needs during the ordering process.
- sesame2
- employees3
- glass screen3
What Onigilly offers
Payments
- Credit cards
- Debit cards
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Healthy options
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- Takeout
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Onigilly - Stonestown a good place for families and casual dining?
Absolutely! Onigilly – Stonestown offers a casual atmosphere that is good for kids, making it an ideal spot for family-friendly lunch or dinner outings. You can enjoy a relaxed meal without any fuss.
What convenient services and accessibility features are available at Onigilly - Stonestown?
For your convenience, Onigilly – Stonestown provides takeout and delivery options. You’ll also find a wheelchair accessible entrance and a free parking lot with usually plenty of parking, ensuring easy access for everyone.
What is the overall customer sentiment for Onigilly?
Onigilly receives a ‘good’ Restaurant Score of 6.8, with customer satisfaction at a ‘mixed’ 64%. This indicates that while many patrons have positive experiences, there’s a segment that finds areas for improvement.
What are the standout aspects of Onigilly?
Customers frequently praise Onigilly for its excellent Value (8.0), noting that the food is filling and fairly affordable. The Ambience (7.3) is often described as clean and pleasant, and the Service (7.3) is generally quick, efficient, and friendly.
Are there any common complaints about Onigilly's food?
While many enjoy the food, some customers have found certain dishes to be too salty or over spiced. There have also been isolated reports of food quality issues, such as unexpected items in dishes or inconsistent preparation, contributing to the Food score of 6.5.