One Waan - San Francisco

This is an amazing place that is our go-to for nights we don't want to cook. The food is amazing, and the people are super nice. I'm always excited about getting treated to their noodles and thai tea!

I visited One Waan and clearly communicated my gluten and soy allergies when ordering. Upon arriving home and plating my food, I discovered a large piece of fried tofu, which contains soy and is unsafe for gluten allergies due to potential cross-contamination. This ingredient was not listed on the menu for my order. As someone with celiac disease, the fried tofu contaminated my entire plate. When I contacted One Waan about the mistake, their response was shockingly rude and argumentative. I believe this was a racist microaggression, as I am a Black woman who appeared young and was dressed casually after roller skating. They initially denied tofu was in the order, then claimed it was gluten-free, and angrily stated that no gluten-free customers had complained, implying I was lying. I tried to explain my allergies, particularly to soy, and that tofu is soy. Instead of acknowledging their error, they argued and subjected me to racism. They then claimed tofu is always in this type of food, which is untrue and dismissive. Despite my education and the $70 order, they acted as if I was uninformed. They eventually offered to remake the food, but then HUNG UP ON ME. The neighborhood is known for not being friendly to Black people, and One Waan proved to be no exception. Their entire response was unprofessional and ridiculous. They made a mistake that could have made me very sick and acted as if I was trying to get free food. While they did remake my food, I had to endure racism to get there. Even the remade food was filled with half bean sprouts. I am disgusted by their behavior. They were polite when I picked up the remade food, but this did not erase the racism evident in their assumptions and phone interactions. It suggests they knew better but chose to treat me poorly. I wish I had requested a refund.

My experience at this restaurant was excellent. The place was clean, the service was prompt, and above all, the food was delicious! Whether I'm getting takeaway or eating in, it's my top choice for Thai food in the city.

I came here for dinner, drawn by the beautiful food photos and great reviews. The place itself looked nice. However, our server seemed annoyed from the moment we ordered, which was a bit off-putting, though it was hours before closing. We asked about spice levels and requested spicy food. The dishes were visually appealing, presented with flowers, and the veggie spring rolls were good. Unfortunately, the Pad Thai was flavorless and not spicy at all. Another server brought us some extra spice, but overall, the experience was very disappointing. I'd consider returning for a curry or another dish, but hopefully with a different server.

My experience at this restaurant was fantastic, especially considering we had family members with celiac disease. We inquired about gluten-free options, and the staff was incredibly accommodating, taking every precaution to avoid cross-contamination. This was very reassuring. The food was great! We enjoyed the green curry fried rice (without soy sauce), pumpkin curry, and pad Thai (without fried tofu).