Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Mr. Hero – Cleveland
Mr. Hero - Cleveland
Photo from Mr. Hero
Mr. Hero at a glance
Cleveland Stockyards
- 🥪 Sandwich Shop
$$
Price per Person $21–$30
mentioned by 36 of the guests
#52 out of 62 places to eat in Cleveland
#2 Sandwich Shop out of 2 in Cleveland
Average
5 out of 10
Food
Service
Ambience
Value
118
Reviews
43.2%
Satisfaction
Often praised
- Quick service
- Romanburgers
- Cleanliness
Frequently criticized
- High prices
- Atmosphere issues
- Rude staff
The sandwich shop Mr. Hero in Cleveland’s Stockyards neighborhood offers you a truly casual and welcoming spot for a quick bite. You’ll find it’s the perfect place to grab a delicious meal, whether you’re looking for lunch, dinner, or even a late-night snack.
With its relaxed atmosphere, you can easily unwind and enjoy your food without any fuss. It’s a convenient stop for anyone in the area.
Overview: Introducting Mr. Hero
Mr. Hero often delivers on speed and accuracy, with many appreciating the consistent service and kindest employees who ensure orders are made quickly. Customers frequently note the clean environment, contributing to a generally pleasant experience when dining in or picking up.
However, some experiences at Mr. Hero are hampered by concerns over high prices for certain items. There are also reports of a less-than-ideal atmosphere, with occasional issues like a smelly garbage can or a tiny space for waiting, alongside instances of staff being perceived as rude.
Average
5
out of 10
118
Reviews
43.2%
Satisfaction
62
negative
5
neutral
51
positive
Overall, Mr. Hero receives an average Restaurant Score of 5 out of 10, with Customer Satisfaction sitting at a mixed 43.2%. This assessment is drawn from 118 customer opinions, where 51 were positive and 62 were negative, indicating a fairly balanced but slightly negative sentiment.
It suggests that while there are definite positives, there’s also room for improvement in several areas. Looking closer at specific aspects, Service (5.2) and Food (5.1) are rated as average, suggesting a generally acceptable experience in these key areas.
The Ambience (4.8) also falls into the average category, though it’s slightly lower. However, Value (2) stands out as a clear area of concern, receiving a poor score.
This indicates that while the core offerings are passable, customers often question the cost-effectiveness.
What people like
- Quick, accurate service
- Well-made Romanburgers
- Clean dining area
What people don't like
- Poor value for money
- Unpleasant atmosphere issues
- Inconsistent staff demeanor
Mr. Hero presents a mixed bag, with a Recommendation Score of 5.3. If you’re seeking a quick, accurately prepared sandwich, especially a Romanburger, and appreciate a clean space, it might be a suitable stop.
The efficiency of the service is often a strong point. However, be mindful of the perceived value, as prices can feel high for what you receive.
Also, some atmospheric issues and occasional staff rudeness could detract from the experience. It’s a place that can satisfy a specific craving but might not consistently impress across all aspects.
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Verdict: Our expert take on Mr. Hero
Food (5.1 out of 10)
mentioned by 68% of the guests
When it comes to the food here, its a bit of a mixed bag, with an average score of 5.1 and customer satisfaction sitting at a rather mixed 40.8%. Based on 49 pieces of feedback, many customers rave about the delicious Romanburger Combo and the Chicken Bacon Waffle Doodle Sandwich, often praising a well-made sandwich thats fresh, hot, and yummy. The Cheese Sauce also gets a shout-out!
However, with 26 negative opinions, there are some clear areas for improvement. Concerns frequently pop up around overall food quality, with mentions of excessive grease, an old oil taste, and sloppy presentation. Some found the food lacked seasoning, while others were disappointed by inconsistent portion sizes or items like gross nuggets and gyros that fell apart.
Food
49
Reviews
40%
Satisfaction
26
negative
3
neutral
20
positive
Rating distribution
What people like
- Delicious Romanburgers
- Fresh, hot food
- Well-made sandwiches
What people don't like
- Excessive grease
- Poor food quality
- Inconsistent portions
Often praised
- foodfood was made to order quickly and correct
- RomanburgersUnfortunately, the garbage can or the soda machine by the window where you order smelled like a metropark outhouse. I would definitely never order a drink, but the Romanburgers were absolutely amazing!
- Cheese SauceRecommended dishes:Cheese Sauce
- Chicken Bacon Waffle Doodle SandwichChicken Bacon Waffle Doodle Sandwich and it’s a 10/10
- FoodFood:5
- Mr. HeroI love Mr. Hero
- Romanburger Combothe regular Romanburger Combo. This is probably the best Mr. Hero experience
- sandwichMan, this is probably the 1st time I've received a sandwich that looked like the commercial! The guy that made my Romanburgers did an amazing job.
- well made sandwichand a well made sandwich
Frequently criticized
- foodunderwhelmed. There was no seasoning on my food at all.
- gyroMy experience at this restaurant was disappointing. I ordered a gyro that was falling apart and later upset my stomach. The staff also seemed confused about whose order was whose, leading to further frustration.
- Romanburgerasked for a Romanburger without the pork
- drinkUnfortunately, the garbage can or the soda machine by the window where you order smelled like a metropark outhouse. I would definitely never order a drink, but the Romanburgers were absolutely amazing!
- food qualityfood quality seemed to have gone down
- funnel cakesurprised I found a small one
- greaseway too much grease
- grossjust gross
- hot buttered cheesesteakhot buttered cheesesteak consists of a rolled up steakum a small sliver of onion
- knock off versionsjust knock off versions of mc donalds nuggets
If you're in the mood for a classic Romanburger, you might just hit the jackpot with a perfectly made, delicious sandwich. But be warned, the food quality can be inconsistent, so you might encounter some grease or presentation issues.
Service (5.2 out of 10)
mentioned by 85% of the guests
When it comes to service, this spot is a real mixed bag, with a score of 5.2 putting it squarely in the average range, and customer satisfaction at 49.1%, which is quite mixed. Based on 55 customer remarks, with 27 positive and 27 negative, youll find plenty of praise for the great people, fast delivery, and overall speed of the staff, ensuring quick and accurate orders and a warm welcome. However, the experience isnt always smooth sailing.
Many customers have faced issues with excessive delivery time, poor customer service, and staff who can be perceived as rude or incompetent when taking orders. Long wait times and problems with phone service also frequently pop up, suggesting some areas definitely need a little polish.
Service
55
Reviews
49%
Satisfaction
27
negative
1
neutral
27
positive
Rating distribution
What people like
- Quick, accurate orders
- Friendly, fast staff
- Efficient delivery
What people don't like
- Excessive wait times
- Rude staff
- Poor customer service
Often praised
- serviceMy experience at the restaurant was marked by the consistent service provided by a particular employee. Whenever the lady with the long jet black hair is working, she's been here for years, and her presence ensures a reliable experience.
- accuracyquick and accurate at this place
- speedbusted it out time! Maybe 7-8 minutes to make 12 sandwiches
- FoodFood came out quickly
- counter ladyCounter lady was really nice
- deliverythey will deliver 😁
- delivery driverfast delivery driver
- employeesthe kindest employees
- food preparationFood was done pretty fast
- food taking too longhaven't had any issues with food taking too long
Frequently criticized
- staffstaff is incompetent to take orders correctly
- servicehorrible service and food in my life
- Caucasian guydude handed me my food with a smirk
- Indian manThe Indian man that's there it's very rude.
- changehe didn't give me my 2 penny's
- closing timesign says they close at 11:30
- customer serviceCustomer service is horrible
- delivery time3. 3 1/2 hours to deliver
- explanationtook forever explaining to me what happened
- female cashierfemale cashier with the fake nails is extremely rude
If youre looking for quick service and friendly faces, you might get lucky, but be prepared for potential delays or less-than-stellar interactions. Its a bit of a gamble, so manage your expectations, especially during busy times.
Ambience (4.8 out of 10)
mentioned by 24% of the guests
When it comes to the vibe, some folks really appreciate the effort, noting how clean the place feels and praising the overall environment. There are positive remarks about the atmosphere, with some even rating it a 5. While the overall score for ambience sits at an average 4.8, its clear some guests find aspects to enjoy, contributing to the 4 positive comments out of 11 total. However, the experience isnt universally glowing, as reflected by a rather poor 36.4% customer satisfaction.
Several guests mentioned issues like a tiny space, employees yelling, and unpleasant smells from the garbage can or soda machine. The lack of a public restroom also came up, with 6 negative comments highlighting these areas where the atmosphere could definitely use some improvement.
Ambience
11
Reviews
36%
Satisfaction
6
negative
1
neutral
4
positive
Rating distribution
What people like
- Clean environment
- Positive atmosphere
What people don't like
- Tiny space
- Unpleasant smells
- No public restroom
Often praised
- atmospherethe atmosphere was also rated a 5
- cleanso clean inside
- environmentClean environment
Frequently criticized
- atmosphereAtmosphere:2
- employees yellingemployees yelling at each other about orders
- garbage cangarbage can...smelled like a metropark outhouse
- public restroomThis is not a bad little spot for a quick bit while you're on the road. The real reason for the four stars is because they don't have any public restrooms, but the place isn't big enough for that anyway. The food was rated a 5, and the atmosphere was also rated a 5.
- soda machinesoda machine...smelled like a metropark outhouse
- tiny spacestanding around in tiny space waiting for their orders
If youre looking for a quick bite and arent too fussed about the surroundings, this spot might work. However, be prepared for a potentially cramped space and some noticeable distractions, as the ambience is a mixed bag that might disappoint those seeking a relaxing environment.
Value (2 out of 10)
mentioned by 9% of the guests
When it comes to value, it seems theres not much to cheer about here. Based on 3 customer remarks, there were no positive sentiments regarding the pricing or overall worth. The score for value sits at a rather poor 2, and customer satisfaction is also quite low at 0%, indicating significant room for improvement.
Customers frequently mentioned the high prices and the overall cost of food as a major concern. Opinions highlighted that the offerings were not worth it and that prices were high, suggesting that you might feel youre paying too much for what you get.
Value
3
Reviews
0%
Satisfaction
3
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- High prices
- Poor value
Often praised
No positive aspects so far.
Frequently criticized
- foodspent $60 on food for 2 LARGE Chicken Bacon Ranch combos
- price5 for 5.50. absolutely not worth it
- pricesprices were high
If youre looking for good value, this might not be your best bet. The general consensus points to high prices and a feeling that the cost doesnt match the experience. You might want to consider other options if budget is a primary concern.
How are the prices at Mr. Hero?
On average, you’ll spend around $21 per person – from 36 guests. That puts the restaurant in the $21–$30 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spend, most reviews fall into the $11–$20 bracket. This suggests a good mix of options, with some more budget-friendly choices and a few higher-priced items pulling the average up.
Here’s a quick look at what guests spend per person, based on the latest 36 reviews.
A look at how this restaurant’s value for money compares to similar spots in Cleveland.
For a Sandwich Shop, an average of $21 per person is on the higher side. However, if theyre offering gourmet sandwiches or a unique experience, we think the pricing could be fair. Its worth considering the quality and what’s included.
Customer Reviews: what people think about Mr. Hero
Service Intent
- Quick Meal
2
Pork in my burger, rude staff
I asked for a Romanburger without pork, but the Caucasian guy who served me handed me my food with a smirk. I should have known he put pork on it anyway and then he laughed in my face about it. I won't be back.
- Romanburger2
- pork1
- Caucasian guy1
Price per Person
- $21–$30
Service Intent
- Regular Visit
Group Type
- Friends
Group Size
- Small Group
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Best Mr. Hero Experience!
My experience at this Mr. Hero was fantastic. The environment was clean, and the people were great. I highly recommend coming here and mentioning 'The Bear that Cares' sent you.
- environment10
- people10
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
10
Incredible Speed and Accuracy!
My experience at this restaurant was fantastic, especially considering the large order I placed. The two staff members working that day were incredibly efficient and busted it out in what felt like no time at all. It took them approximately 7-8 minutes to prepare 12 sandwiches, each made differently, and they were all correct!
It was a great job by the team.
- large order10
- speed10
- accuracy10
Service Intent
- Food Exploration
2
New Nuggets Not Worth It
My experience at the restaurant was disappointing, particularly with their new nuggets. The new nuggets, priced at 5 for $5. 50, were absolutely not worth it.
They tasted like knock-off versions of McDonald's nuggets, unfortunately covered in sauce. The nuggets were super small and soggy, making them just gross. While the service and atmosphere received a 4, the food quality was a significant letdown with a score of 2.
- new nuggets2
- knock off versions2
- super small2
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
10
Excellent Food and Service!
My experience at the restaurant was fantastic. Everything was on point, and the counter lady was really nice. The food was prepared pretty fast, cooked perfectly, and tasted yummy.
I will definitely visit again and recommend it to others as well. 5 stars!
- food10
- counter lady10
- food preparation9
What Mr. Hero offers
Crowd
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Quick bite
Dining options
- Dinner
- Lunch
- Dessert
Service Options
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Mr. Hero in Cleveland's Stockyards neighborhood accessible for all guests?
Yes, Mr. Hero ensures a comfortable visit for everyone. You’ll find a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot, making it easy for you to access the restaurant without any hassle.
What dining options and special offerings can you expect at Mr. Hero in Cleveland?
At Mr. Hero, you can enjoy a variety of dining options including lunch, dinner, and even dessert. They also cater to your needs with late-night food and quick bites, perfect for when you’re on the go or craving a meal after hours.
How does Mr. Hero generally score with customers?
Mr. Hero holds an average Restaurant Score of 5 out of 10. While **Service** (5.2), **Food** (5.1), and **Ambience** (4.8) are rated as average, **Value** (2) is a significant concern for many patrons.
Is the service at Mr. Hero reliable?
Many customers report quick and accurate service, often highlighting the speed of food preparation and the kindness of employees, especially for made-to-order sandwiches.
What are some common complaints about Mr. Hero?
Frequent complaints include high prices that don’t always align with perceived value, and occasional issues with the atmosphere, such as unpleasant smells or a lack of public restrooms.