Highlights
- Great dessert
- Great wine list
- Great beer selection
oChef » Morton’s The Steakhouse – San Francisco
Morton's The Steakhouse - San Francisco
Photo from Morton’s The Steakhouse
Morton's The Steakhouse at a glance
San Francisco Union Square
- 🍽️ Restaurant
$$
Price per Person $81–$90
mentioned by 124 of the guests
#1968 out of 2403 places to eat in San Francisco
#227 Restaurant out of 254 in San Francisco
Good
6.5 out of 10
Food
Service
Ambience
Value
773
Reviews
60.5%
Satisfaction
Often praised
- Quality Steaks
- Exceptional Service
- Upscale Atmosphere
Frequently criticized
- High Prices
- Inconsistent Service
- Dark Noisy
The restaurant, Morton’s The Steakhouse, in San Francisco’s vibrant Union Square neighborhood, offers you a classic dining experience. As a premier restaurant, it’s known for its exceptional atmosphere, perfect for a romantic evening or a trendy night out.
You’ll find yourself immersed in an elegant setting, where every detail is considered. Beyond the superb main courses, you’ll discover a truly great dessert selection, making it an ideal spot to satisfy your sweet tooth after a memorable meal.
They also boast a great wine list and an impressive beer selection.
Overview: Introducting Morton's The Steakhouse
Morton’s The Steakhouse offers a dining experience where exceptional service and an elevated atmosphere often stand out. Guests frequently praise the quality of the tender meat and the overall culinary execution, making it a choice for special occasions.
However, some visits have been marred by concerns. While the food generally satisfies, there are instances where dishes lacked flavor or were inconsistently prepared.
Service, though often lauded, occasionally falls short, with reports of rude attitude or inattentiveness.
Good
6.5
out of 10
773
Reviews
60.5%
Satisfaction
266
negative
39
neutral
468
positive
Overall, Morton’s The Steakhouse garners a solid Restaurant Score of 6.5 , placing it firmly in the average category. This is reflected in a Customer Satisfaction of 60.5% , indicating a mixed but generally acceptable experience for many.
These insights are drawn from a substantial pool of 773 customer observations, with 468 positive remarks balancing 266 negative ones. Delving deeper, the Food (6.9) and Ambience (6.9) topics both achieve good scores, suggesting these are consistent strengths.
However, Service (6.2) hovers around average, with some experiences falling short. The most significant area for improvement appears to be Value (3.4), which customers frequently identify as a notable drawback, often finding the pricing disproportionate to the overall experience.
What people like
- Quality Steaks
- Exceptional Service
- Upscale Atmosphere
What people don't like
- High Prices
- Inconsistent Service
- Dark/Noisy Ambience
With a Recommendation Score of 6.5 , Morton’s The Steakhouse presents a mixed proposition. If you prioritize a classic steakhouse experience with a refined setting and are prepared for a significant bill, it could be a suitable choice for a special occasion.
However, be mindful that while the food can be excellent, consistency isn’t always guaranteed, and service can occasionally fall short. Consider your priorities; if Value is a primary concern, you might find other options more satisfying.
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Verdict: Our expert take on Morton's The Steakhouse
Food (6.9 out of 10)
mentioned by 95% of the guests
When it comes to the food, many diners rave about the quality meats and choice cuts, often highlighting perfectly cooked steaks like the Cajun Ribeye and Wagyu Beef. Guests frequently praise delicious side dishes such as truffle fries and creamed spinach, along with outstanding desserts like chocolate cake. With 260 positive remarks out of 390 total comments, theres a clear appreciation for the culinary efforts.
However, the food experience isnt always flawless. Some guests have noted issues with flavoring and seasoning, finding certain dishes bland or even experiencing undercooked steak or raw chicken. There are also mentions of tough steak and soggy croutons, contributing to a 66.7% customer satisfaction rate, which suggests a mixed bag, despite a decent score of 6.9.
Food
390
Reviews
66%
Satisfaction
108
negative
22
neutral
260
positive
Rating distribution
What people like
- Quality meats shine
- Steaks cooked perfectly
- Delicious sides, desserts
What people don't like
- Inconsistent steak cooking
- Lacking flavor, seasoning
- Some dishes bland
Often praised
- foodDespite arriving late due to rain and traveling from the South Bay, the restaurant was very accommodating, easily moving our reservation and providing our preferred table. The food was good; the porterhouse could have used a bit more salt/seasoning, but the shrimp cocktail was great, and the French onion soup hit the spot on a cold night. It seems like a good place to "easily" gather with friends.
- steakFrom the beautiful hostess with her vibrant pink to my amazingggg waiter Vinny, our night was made. The food was top notch, and I’ve eaten steak all over the world.
- steaksThe waiter was attentive, welcoming, patient, and professional! Lastly, dinner was delish and steaks were prepared perfectly! Can’t wait to return!
- filet mignonto my filet mignon...everything was absolutely delicious
- meatThe meat is aged before serving. It was so tender
- wineAlthough it wasn't enough! We had wine (there is an extensive variety) and very good cocktails! What is true is that it is quite expensive!
- Filet MignonThis Steakhouse made our last night in San Francisco even more romantic. Although we couldn't find the Porterhouse we were looking for, we enjoyed the wonderful waiter, Renaud, the music fitting for San Francisco, and the perfect Filet Mignon and New York Strip. We are 100% willing to revisit.
- drinksthe quality of the drinks was very high
- food qualityThe food quality was astounding
- sour cream mashed potatoesThe food was done to perfection, with my husband's NY strip steak and my white wine cream sauce chicken dish both being outstanding. We enjoyed the sides of brussel sprouts, sour cream mashed potatoes, and green beans, along with a generous loaf of onion bread. I particularly enjoyed the truffle butter drizzled over my green beans, which were prepared without the spicy Szechuan sauce as requested.
Frequently criticized
- steakWe had to remind her several times for water and other things. My steak was overcooked and lacked flavor. I just didn’t think we received quality service for the price, and the quality of food was not great.
- foodThe food, service, accounting, billing practices, and private event coordination was the worst.
- steaksWhile we didn’t get the steaks we wanted in the end, I must say that Brandon, the MOD, and Renaud, our server, were phenomenal. They were attentive, knowledgeable, gracious, and kind.
- fillet mignonovercooked to well-done while second attempt was extremely raw
- Lyonnaise potatoesLyonnaise potatoes were over-fried to the point of being burnt and bitter
- breadthe worst bread I have ever tasted
- creamy spinach/mushroom sidecreamy spinach/mushroom side was undercooked
- filet mignonthe steak had burnt pieces and not cooked medium well also too salt
- flavorWe had to remind her several times for water and other things. My steak was overcooked and lacked flavor. I just didn’t think we received quality service for the price, and the quality of food was not great.
- food qualitythe food quality was a major issue
If you're a steak enthusiast, this place often delivers on quality meats and perfectly cooked cuts, making it worth a visit. However, be mindful that some dishes might lack flavoring or suffer from inconsistent preparation, so manage your expectations for every item on the menu.
Service (6.2 out of 10)
mentioned by 82% of the guests
Based on 138 positive experiences, the service here often shines, with many praising the friendly and attentive staff. Guests frequently mention excellent service and special touches that make occasions memorable. This contributes to a 6.2 score and a 56.1% customer satisfaction rate, indicating a mixed but often positive experience.
However, 100 negative reports highlight areas for improvement. Some guests encountered long waiting times and slow service, while others noted rude staff or poor server attitude. These inconsistencies suggest that while many have great experiences, there's still room for more consistent, top-tier service.
Service
246
Reviews
56%
Satisfaction
100
negative
8
neutral
138
positive
Rating distribution
What people like
- Excellent, attentive staff
- Friendly, welcoming service
- Personalized special touches
What people don't like
- Slow, inconsistent service
- Rude server attitude
- Guests felt rushed
Often praised
- serviceThis time, I was also delightfully impressed with the sautéed spinach and mushrooms. However, what truly elevated the experience to transcendently splendid was the exceptional service, warmth, and attention from Isaac, our absolutely wonderful server. Exquisite service truly makes all the difference.
- staffTonight, we celebrated my birthday, and as always, the food was absolutely delicious. The staff is consistently friendly and welcoming. Although Renaud wasn’t our waiter this evening, he still went out of his way to make our visit even more special—he’s truly wonderful!
- serverEverything took a long time, but the atmosphere was good, making it suitable for a date. Oh, and I almost forgot to mention, the server was very friendly and nice.
- waiterThe ambiance was also an issue; the place was too dark, including the bathroom, and the small table lights didn't create the desired atmosphere. While the waiter was nice, their response to a request for happy hour appetizers was not accommodating. The crowd seemed mostly older, except at the bar.
- RenaudThe staff is consistently friendly and welcoming. Although Renaud wasn’t our waiter this evening, he still went out of his way to make our visit even more special—he’s truly wonderful! We will definitely be back.
- hostI walked into this place unannounced around 9 pm, and the host greeted me and showed me to a table with a smile. I ordered a medium-rare steak with a side of sour cream mashed potatoes.
- managerEvery bite was exceptional. The manager even came by twice to check on us, which really made the evening feel personal and thoughtful. Morton’s continues to be our go-to for special occasions, and this visit reminded us exactly why.
- EmmyOur server, Emmy was super charismatic and informing
- ServiceOur server, Julian was a delight
- attentiveVery knowledgeable, fast and attentive
Frequently criticized
- serviceI used to live in SF and visited often, but this was my first time back in a while. I sat at the bar and had the worst service ever. The crab legs were ok, but the steak was too cooked around the edges.
- waitressMy experience at this restaurant was not great. Our waitress took a long time to come over to us, and when she did, we felt rushed to order. We had to remind her several times for water and other things.
- hosthost’s rude and dismissive attitude ruined the experience
- waiting timeThe bread served before the meal was very tasty. Everything took a long time, but the atmosphere was good, making it suitable for a date. Oh, and I almost forgot to mention, the server was very friendly and nice.
- serverOur server arrived, never told us his name... and disappeared. Gone!
- server VinnyHowever, the server, Vinny (or Vini), made our night a bad experience. He was very impolite and seemed eager to rush us, even before we received the menus. He was constantly walking around and checking his phone, giving the impression he didn't want to serve us.
- staffThe food quality was overshadowed by the sheer lack of basic service, making the visit a complete regret. From arrival, the staff showed no interest in assisting me. Despite available seats, I was ignored, with no guidance or menu.
- waterWhile the steak and tuna tasted good, the service was extremely slow. It took forever just to get water, and the bread, which I found to be the worst bread I have ever tasted (seeming like panettone), arrived after the food. Additionally, the napkins and glasses were dirty.
- managerNope. At this point, dinner was done, and we flagged down a manager, asking about the wine, and he said something to the effect that the wine has to be unlocked by another manager? I think it was less than $200 for the bottle but whatever.
- menudidn't even give menu . We got menu after 8mints
Service at this spot is a bit of a mixed bag; you might get an amazing, attentive experience, or you could face some frustrating delays or less-than-stellar attitudes. If youre feeling lucky and value those special touches, its worth a try, but be prepared for potential inconsistencies.
Ambience (6.9 out of 10)
mentioned by 54% of the guests
When it comes to ambience, this spot offers a pretty good experience overall, with a score of 6.9. Many guests loved the luxurious and old-style atmosphere, praising the comfortable booth seating and the feeling of a fine dining establishment. Out of 94 total opinions, 63 were positive, highlighting the pleasant atmosphere and great bar scene.
However, customer satisfaction sits at a mixed 67%, indicating some areas for improvement. A few patrons noted an obnoxious smell, issues with lighting being too dark or too bright, and a noise level that could make it feel crowded. Some also found the dark ambiance and certain table locations less than ideal.
Ambience
94
Reviews
67%
Satisfaction
25
negative
6
neutral
63
positive
Rating distribution
What people like
- Luxurious atmosphere
- Comfortable booth seating
- Great bar scene
What people don't like
- Obnoxious smell present
- Too dark inside
- Loud and noisy
Often praised
- atmosphereMorton’s continues to be our go-to for special occasions, and this visit reminded us exactly why. Incredible service, outstanding food, and a welcoming, elevated atmosphere. Highly recommend!
- experienceMorton’s Steakhouse is more than just a meal—it’s an experience worth savoring
- placea good place to “easily” gather with friends
- interiorThe interior is very nice and upscale
- 1920s style themeThe place had a 1920s style theme
- AtmosphereAtmosphere:5
- Music샌프란시스코에 어울리는 음악
- Noise levelNoise level:Quiet, easy to talk
- ParkingParking:No problem parked in garage around the corner.
- ambiancethe ambiance perfect
Frequently criticized
- atmospherevery obnoxious smell in there that wasn’t pleasant to sit down to for a meal
- lightingthis location is very dark inside
- bar patronsa few bar patrons maybe too inebriated
- bathroomsBagni da controllare perché alle 22 erano sporchi.
- celebrationMorton's needs to retrain its staff on tone, professionalism, and basic courtesy. Guests should not leave a celebration feeling embarrassed and disappointed.
- crowded and noisyIt was very crowded and noisy
- dark ambiancerestaurant has a very dark ambiance
- empty tablesplenty of empty tables, why they directed us to the bar area
- experienceour experience became completely unenjoyable
- fine dining restaurantexpected much better from a fine dining restaurant
If youre looking for a classic, upscale setting with a good bar, youll likely enjoy the atmosphere here. Just be aware that some guests have experienced issues with noise, lighting, or even an unpleasant smell, so it might be a mixed bag depending on your visit.
Value (3.4 out of 10)
mentioned by 26% of the guests
When it comes to value, some diners found bright spots amidst the overall perception. A few folks appreciated the affordable glasses of wine and felt certain experiences were worth the giant price tag, especially when portions were generous. There were even mentions of great prices for upscale dining, with some bills being adjusted favorably, contributing to the 7 positive remarks.
However, the general sentiment leans heavily towards disappointment, with a score of just 3.4 and customer satisfaction at a mere 16.3%. Many felt the restaurant was expensive and pricey, with numerous complaints about being overcharged or facing a high price that didn't match the quality. This is reflected in the overwhelming 33 negative comments out of 43 total.
Value
43
Reviews
16%
Satisfaction
33
negative
3
neutral
7
positive
Rating distribution
What people like
- Affordable wine available
- Generous portions
- Bill issues resolved
What people don't like
- Often overpriced
- Unexpected high bills
- Hidden costs add up
Often praised
- billThey were nice to take my steak off the bill
- affordable glassesThe half-shell oysters were incredibly fresh, and the giant tomahawk steak was absolutely delicious. I enjoyed it with affordable glasses of wine, which were also excellent. It was a fantastic evening.
- great pricesGreat prices for upscale dining
- priceThe price was acceptable, as I've found that a decent steak in Korea can also be quite expensive. However, the hidden menu item recommended by the server, which was supposed to be top-grade Wagyu, was disappointingly small in portion size.
- price tagit was worth the giant price tag
- valueI would definitely recommend going with a partner or friend. The portions are huge, making it worth every penny.
Frequently criticized
- priceThe meals we ordered, lobster and filet mignon, were bland. For the price we paid for dinner, we just expected a bit more flavor. Cocktails ordered were also pretty watered down.
- billmishandling the bill ruined the overall experience
- pricesthe prices do seem a bit over the top
- $150 steakFor a $150 steak this is completely unacceptable
- $400 billgiven the $400 bill
- $80 steakyour $80 steak doesn't cover the $1.50 it costs for your sides
- a bit expensiveUn poco caro
- a la carteThis place takes a la carte to a whole new level
- bar and private dining room billstold the bar and private dining room bills couldn't be combined
- costHowever, the prices did seem a bit over the top. Despite the exceptional quality and service, I felt the cost was slightly on the higher side, which led me to deduct half a star. Overall, a visit to Morton's The Steakhouse in San Francisco is a must for any steak enthusiast, but be prepared for the bill!
When considering the value, this place seems to be a gamble. While a few found specific items or situations to be worth the splurge, the overwhelming feedback suggests you might find it expensive and feel overcharged. Be prepared for a potentially high bill that many customers felt didn't justify the experience.
How are the prices at Morton's The Steakhouse?
On average, you’ll spend around 89 per person – from 124 guests. That puts the restaurant in the $81–$90 category. For a Restaurant, that’s comfortably in the higher-end range.
While the average sits here, a good chunk of guests actually opt for experiences well over 100 $, indicating a strong lean towards premium dining.
Here’s a quick look at what guests spend per person, based on the latest 124 reviews.
How this restaurant’s value for money compares to similar spots in San Francisco.
Considering the average spend and the clear preference for premium experiences, we think the pricing is quite fair for a higher-end restaurant in San Francisco.
Customer Reviews: what people think about Morton's The Steakhouse
Price per Person
- $71–$80
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
2
Extremely Slow Service, Very Loud
My experience at this restaurant was marked by an incredibly loud atmosphere and agonizingly slow service. I felt like I would die before I got my main course. The entire experience was horrible; absolutely nothing seemed to move.
I just wanted to eat and go home. After 80 minutes, we had only received our first course.
- atmosphere2
- service1
- main course1
Price per Person
- $101+
Visit Type
- Special Occasion
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Moderate
2
Disappointing Service at Morton's
We visited Morton's The Steakhouse (San Francisco) on October 26 for my son’s engagement and birthday dinner. We spent over $800 and expected top-tier service. Unfortunately, our experience was far from it.
Our waitress argued with me about a salad dressing I was actively eating – I had ordered ranch but received blue cheese. She then rolled her eyes before snatching the plate. Later, she informed us she would “check our receipt” for mashed potatoes that we never ordered.
This is certainly not fine dining. While the food was great, it couldn't compensate for the disrespectful service. Morton's needs to retrain its staff on tone, professionalism, and basic courtesy.
Guests should not leave a celebration feeling embarrassed and disappointed.
- food5
- top-tier service1
- salad dressing2
- waitress1
Price per Person
- $101+
Visit Type
- Casual Outing
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
7
Exceptional Service, Good Food, High Prices
My experience at this restaurant was mixed. While the food was good, it wasn't exceptional, and there was nothing to complain about. The service, however, was extraordinary, a perfect 100%.
The dining room is pleasant, contributing to a nice atmosphere. Be aware that the prices are very high, which is something to consider.
- service10
- food6
- dining room7
- prices3
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
Long waits for takeout
My experience at the restaurant was marked by significant delays, especially for takeout orders. I was made to wait for more than half an hour past the given time. The provided metadata indicates low scores for both Service (1) and Atmosphere (1).
- take outs2
- wait time2
Price per Person
- $101+
Visit Type
- Special Occasion
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
7
Incredible Food, Terrible Service
I've been to this location numerous times, as this is my favorite steakhouse, so I was excited to celebrate a friend's 50th birthday as she and her husband have never been there before. We were seated right away, and my friend's name on the menu for her 50th birthday was a nice touch, but then it went downhill from there. Our server arrived, never told us his name (not a big deal), took our drink & food orders, and disappeared.
Gone! Close to 30 minutes went by and we had to flag down a hostess who was seating another party to see where our waiter went. 10 minutes later our waiter showed up with our drinks, and by this time our food came out.
We then ordered a bottle of wine for dinner. Big mistake. Again, our waiter was a no-show.
And after another 20 minutes, we asked another waitress about the wine, and she said she would find out. Nope. At this point, dinner was done, and we flagged down a manager, asking about the wine, and he said something to the effect that the wine has to be unlocked by another manager?
I think it was less than $200 for the bottle but whatever. The food was still incredible, the ambiance perfect, but the service was subpar. The worse part is that I talked up this spot to my friends as a top-tier steakhouse in the Bay Area, but we would get better service at Texas Roadhouse.
Maestros it is.
- food10
- ambiance9
- service1
- server1
- waiter1
What Morton's The Steakhouse offers
Planning
- Accepts reservations
- Dinner reservations recommended
Crowd
- Tourists
- LGBTQ+ friendly
- Groups
Payments
- Credit cards
- Debit cards
Popular for
- Dinner
- Solo dining
Offerings
- Wine
- Coffee
- Beer
- Cocktails
- Private dining room
- Alcohol
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
Service Options
- Dine-in
- Delivery
Parking
- Paid parking lot
Atmosphere
- Romantic
- Trendy
FAQs
Do you need reservations for Morton's The Steakhouse in San Francisco?
Yes, Morton’s The Steakhouse accepts reservations, and dinner reservations are highly recommended to ensure you secure your table. Planning ahead allows you to enjoy your dining experience without any hassle.
What kind of dining experience can you expect at Morton's The Steakhouse?
At Morton’s The Steakhouse, you can expect a sophisticated dine-in experience with table service, ideal for dinner. The atmosphere is romantic and trendy, perfect for a special occasion. You can also enjoy their great dessert, extensive wine list, and private dining room options.
How does Morton's The Steakhouse generally perform?
Morton’s The Steakhouse holds a Restaurant Score of 6.5 and a Customer Satisfaction of 60.5% . While Food (6.9) and Ambience (6.9) are often well-regarded, Service (6.2) is average, and Value (3.4) is a notable concern for many diners.
What do customers appreciate most about the dining experience?
Diners frequently praise the quality of the steaks and other dishes, often describing the meat as tender and perfectly prepared. The upscale and elevated atmosphere also receives positive remarks, contributing to a pleasant dining experience.
Are there any common drawbacks or areas for improvement?
A recurring concern is the high pricing , with many customers feeling the cost does not always align with the overall experience. Additionally, some guests have reported inconsistent service and issues with the ambience , such as dark lighting or noise.