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oChef » McDonald’s – San Francisco
McDonald's - San Francisco
Photo from McDonald’s
McDonald's at a glance
San Francisco Mission District
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 75 of the guests
#2378 out of 2403 places to eat in San Francisco
#30 Fast-Food-Restaurant out of 35 in San Francisco
Poor
3.9 out of 10
Food
Service
Ambience
Value
290
Reviews
26.9%
Satisfaction
Often praised
- Food Quality
- Quick Service
Frequently criticized
- High Prices
- Poor Ambience
The restaurant McDonald’s in San Francisco’s vibrant Mission District is your go-to Fast Food Restaurant for a quick and satisfying experience. You’ll find it’s a casual spot perfect for any time of day.
One of its standout features is the great coffee, making it an ideal stop whether you’re starting your morning or need an afternoon pick-me-up. This location offers a convenient and familiar option for locals and visitors alike.
Overview: Introducting McDonald's
McDonald’s often delivers on its core promise, with many finding the food satisfying and consistently enjoyable. Customers frequently appreciate the efficiency of the service, especially when using the app to streamline their orders, making for a quicker experience.
However, some visits are marred by concerns over prices and perceived value, with additional charges sometimes surprising patrons. The overall atmosphere can also be a mixed bag, occasionally lacking the upkeep one might hope for in a busy establishment.
Poor
3.9
out of 10
290
Reviews
26.9%
Satisfaction
185
negative
27
neutral
78
positive
Looking at the numbers, McDonald’s registers an overall 3.9 out of 10, placing it in the lower range. This aligns with a 26.9% customer satisfaction rate, indicating a significant portion of diners leave less than impressed.
These figures are drawn from 290 customer remarks, with 78 positive observations against a notable 185 negative ones. Digging deeper, Food scores an average (5.5), suggesting it’s generally acceptable but not outstanding.
However, Service (3.1), Ambience (3.3), and Value (2.4) all fall into the poor category. This suggests that while the core offerings might be passable, the overall dining experience, including how customers are treated and the perceived cost-benefit, often misses the mark.
What people like
- Satisfying food options
- Efficient ordering process
- Friendly staff interactions
What people don't like
- High prices, poor value
- Inconsistent service quality
- Unpleasant dining environment
With a recommendation score of 4.2, McDonald’s presents a mixed bag. While it can satisfy a specific craving with its familiar menu, don’t expect a consistently polished experience.
It’s a place for quick, no-frills meals when convenience is key. If you prioritize speed and specific menu items, and manage your expectations regarding overall value and atmosphere, it might serve its purpose.
However, for a more comfortable dining experience or better value, you might consider other options.
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Verdict: Our expert take on McDonald's
Food (5.5 out of 10)
mentioned by 68% of the guests
Alright, lets dive into the food! Based on 93 customer observations, the culinary experience here is a bit of a mixed bag. While the overall score sits at an average 5.5, customer satisfaction is a mixed 47.3%.
Many rave about classics like the Big Mac, delicious Fries, and the delightful Caramel Frappe. Some even found the new Quarter Pound Turkey Burger Spectacularly Deliciously Juicy and appreciate the healthier Happy Meal options. However, not everything is sunshine and secret sauce.
A significant number of the 34 negative comments point to frustrating issues like missing food items or condiments, and even finding hair in their order. Others were disappointed by cold and soggy French fries, or weak strawberry-banana smoothies with too much ice, ' suggesting inconsistency in preparation.
Food
93
Reviews
47%
Satisfaction
34
negative
15
neutral
44
positive
Rating distribution
What people like
- Juicy turkey burger
- Fresh, hot fries
- Healthier Happy Meals
What people don't like
- Missing order items
- Cold, soggy fries
- Unsanitary food
Often praised
- foodfood received a perfect score of 5
- food qualityI never believed in writing reviews, but this location changed that. While the food quality was decent (rated 4/5), the service significantly impacted the overall experience.
- Big MacWhen you crave a Big Mac, you just need to get one!
- Caramel FrappeSteak-Egg-Cheese Bagel and a large Caramel Frappe, yum!
- Filet of FishFilet of Fish 🐟 is my go to
- FriesRecommended dishes:Fries
- Happy Mealsordering happy meals is healthier as portion sizes are smaller
- Mc Chickenor Mc Chicken
- Monterey Jack cheesewith Monterey Jack cheese
- Quarter Pound Turkey Burgertry the new Quarter Pound Turkey Burger they're test marketing
Frequently criticized
- friesThe restaurant was extremely busy. I received a large drink but a medium drink and the fries were cold. I don't understand cold fries from such a busy location.
- drinkIt took 20 minutes just to not add my extra toppings and nuggets that I paid for. They also borderline forgot my drink. I never believed in writing reviews, but this location changed that.
- foodUpon receiving my order, I saw the code and asked them to hold my food for a moment while I used the restroom. The staff refused, stating, "take your food with you we dont have any guarantee for your food 🤦♂️". I questioned this, asking why I would take my food into the restroom 🤦♂️.
- FoodFood:2
- Mc Crispy comboordered the Mc Crispy combo, but they didn't put anything
- bacon McCrispyordered a bacon McCrispy with no McCrispy in it
- bacon double quarter pounder with cheese mealThey put paper instead of cheese on my burger
- burger with bread onlythey gave a burger with bread only
- cheesenoticed the cheese didn't look like cheese, it was paper
- chicken nuggetsI ordered chicken nuggets but they gave a burger with bread only
If youre craving classic menu items like a Big Mac or fresh fries, youll likely be satisfied. But be prepared for potential inconsistencies, as missing items or quality issues like cold food can sometimes pop up.
Service (3.1 out of 10)
mentioned by 87% of the guests
While some customers have highlighted positive experiences with service, especially regarding the speed and efficiency of the drive-thru, the overall sentiment is quite mixed. Based on 24 positive remarks, many appreciate the friendly staff and quick service, making some visits pleasant. However, the service here faces significant challenges, reflected in a low score of 3.1 and customer satisfaction at a poor 18.8%.
A substantial 98 negative comments frequently mention excessive waiting time, rude service, and unprofessional interactions, often leading to problems with order fulfillment.
Service
128
Reviews
18%
Satisfaction
98
negative
6
neutral
24
positive
Rating distribution
What people like
- Fast, efficient service
- Friendly, kind staff
- Quick drive-thru
What people don't like
- Long waiting times
- Rude, unhelpful staff
- Order accuracy issues
Often praised
- serviceThe food was excellent, receiving a perfect score, and the atmosphere was also highly rated. The service was good, and there was no wait time.
- ServiceService:4
- bicycle into drive thrudidn't deny me riding my bicycle into the drive thru
- cuts waiting timeMy experience at this restaurant was primarily focused on the food, which was excellent, receiving a score of 5. Despite the restaurant being super busy all the time, using the app provided a brand new experience and significantly cuts waiting time. The service received a score of 4, and the atmosphere a 3.
- drive thruDrive thru aint too bad
- drive-inI always use the drive-in.
- employeesThe bathroom is always clean as well as the dining area even though the homeless element is all around. It tells me the employees take pride in their work and store.
- kindnessKindness really played a part in this trip
- ladiesThe ladies that work there are so kind and patient and friendly
- managerThe manager was able to service me.
Frequently criticized
- serviceHowever, if you're driving, I strongly advise you to do yourself a favor and drive 5 minutes down the road to a McDonald's. They offer better food and better service compared to this establishment.
- staffMy experience at this restaurant was extremely poor. The staff seemed completely lost and uncoordinated. I ordered a promotion, and it wasn't given to me as it should have been.
- waiting timeThe employee named Carla provided a very poor job. I experienced a waiting time of over 20 minutes in the drive-thru just to receive an online order of iced coffee. Carla then proceeded to argue with me about whether or not I asked for ice.
- employeeHowever, the service was disappointing, rated at a low 2. The employee was rude and didn't even ask if I had my rewards app 😒. The atmosphere also received a low score of 2.
- employeesEmployees who work at the McDonald are illleterate and lazy.
- orderUpon receiving it, I noticed the sundae was missing. When I inquired about it, the employee stated that only part of the order went through. I checked my order to confirm payment, and it showed I had paid.
- customer serviceemployees they need to be retrained on customer service
- wait timeabout 5x the normal wait you'd expect to talk to someone
- ServiceService:1
- 24 hours openmisguide the public by saying its 24 hours open
If youre considering this spot, be prepared for a gamble on service. While some visits might be quick and friendly, theres a high chance of encountering long waits and less-than-stellar interactions.
Ambience (3.3 out of 10)
mentioned by 49% of the guests
Alright, lets talk about the vibe! While a handful of folks found some positives, like a decent atmosphere or a convenient location, and even praised the cleanliness of the bathroom or dining area in 9 instances, the overall picture for ambience isnt exactly glowing. In fact, the overwhelming majority of feedback, with 40 negative opinions out of 55 total, points to significant issues.
Many described the place as dirty, with restrooms often out of order or unkempt, and a generally disappointing atmosphere. Concerns about homeless people and parking were also frequent, leading to a rather poor score of 3.3 and a customer satisfaction of just 16.4%.
Ambience
55
Reviews
16%
Satisfaction
40
negative
6
neutral
9
positive
Rating distribution
What people like
What people don't like
- Dirty establishment
- Homeless presence
- Poor atmosphere
Often praised
- atmosphereMy experience in SF on 16th St. was marked by good food and a good atmosphere. I particularly enjoyed the Steak-Egg-Cheese Bagel and a large Caramel Frappe, which were both delicious.
- AtmosphereAtmosphere:4
- bathroomThe bathroom is always clean
- dining areaas well as the dining area
- locationthis location is especially busy
Frequently criticized
- atmosphereatmosphere was quite disappointing, scoring only a 2
- homeless peopleAnd the staff more attentive. Not to mention the homeless people who ruin the place. The food was excellent, but the atmosphere and service need significant improvement.
- placeThe place itself was horrible; very dirty.
- locationI don't really care for this location
- bathroomsBathrooms are always in such a state from the drug addicts
- cleanlinessEverything could be considered excellent if it were a bit cleaner! And the staff more attentive.
- parkingParking:Garage is across the street and minimal parking spots as drive through takes up much of space.
- AtmosphereAtmosphere:1
- bicycles and scootersallowing adults to come in with bicycles and scooters. There is NO SAFE SPACE in this VERY small restaurant for bicycles and scooters
- busy restaurantrestaurant was very busy
If a pleasant dining environment is high on your list, this spot might disappoint. The ambience here is largely a miss, with cleanliness and comfort being major concerns. You might want to consider other options if atmosphere is key for you.
Value (2.4 out of 10)
mentioned by 12% of the guests
Regarding value, a single comment out of 14 did mention the price favorably, suggesting that at least one guest felt they could enjoy their meal without paying too much. While the overall score for value is a rather poor 2.4, its interesting to note that customer satisfaction still manages a good 7.1, indicating a complex picture. However, the overwhelming sentiment, with 13 out of 14 comments, points to significant concerns.
Many felt they were overcharging for items like medium fries and noted that prices were simply too high. Additional charges for things like a paper bag or a package fee' also left a sour taste, leading to a perception of poor value.
Value
14
Reviews
7%
Satisfaction
13
negative
0
neutral
1
positive
Rating distribution
What people like
- Good price
What people don't like
- Unexpected fees
- High menu prices
- Feeling overcharged
Often praised
- pricesin pagar tanto
Frequently criticized
- paper bagthe paper bag it cost 0.25 cents. That’s ridiculous
- Sunday menuSunday menu is now like $13 for two dollar menu sandwiches
- bag chargecharged me $.25 for a bag
- locationlocation is very overpriced
- medium friesA medium fries $4.99 plus tax
- overchargingI think Macdonald over charging
- package feefee for the package is trash
- pay morepay more to do that
- pricestheir prices are way too high for what you get now
- promotionthe promotion was the sauce, but they didn't put anything
If you're highly sensitive to extra charges and feel that current prices are too steep for what you get, this might not be the place for you. However, if you can overlook some of these cost concerns, the good customer satisfaction suggests there might still be an enjoyable experience to be had.
How are the prices at McDonald's?
You’re looking at roughly 16 per person – reported by 75 diners. That puts it in the $11–$20 category. For a Fast Food Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests tend to spend in the 1 – 20 $ range, showing prices are quite consistent and cluster around this average, rather than being spread across very cheap and very premium options.
Here’s a quick look at what guests spend per person, based on the latest 75 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
For a Fast Food Restaurant, we think the pricing feels pretty fair. It offers good value without breaking the bank for a quick bite.
Customer Reviews: what people think about McDonald's
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
1
Worst McDonald's Service: Paper Instead of Cheese!
My experience at this McDonald's was actually the worst service I've ever received. I ordered a bacon double quarter pounder with cheese meal, and it took almost 10 minutes to prepare. While eating, something felt off, and I initially assumed it was just an older patty.
However, upon closer inspection, I noticed the cheese didn't look like cheese at all – it was paper! They had put paper instead of cheese on my burger.
- waiting time5
- service1
- bacon double quarter pounder with cheese meal1
- cheese1
Visit Type
- Delivery
Service Type
- Delivery
2
Missing Main Ingredient in Delivery Order
I received my order via delivery, so I couldn't check it on-site. However, I was surprised to find that my bacon McCrispy was delivered without the McCrispy itself. I essentially received a bun with sauce, pickles, and bacon.
The rest of my order was correct, though. :)
- rest of the order8
- bacon McCrispy2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
6
Disappointing Service, Okay Food
My experience at this restaurant was quite disappointing due to the service. It took 20 minutes just to not add my extra toppings and nuggets that I paid for. They also borderline forgot my drink.
I never believed in writing reviews, but this location changed that. While the food quality was decent (rated 4/5), the service significantly impacted the overall experience.
- food quality8
- waiting time2
- extra toppings1
- nuggets1
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
2
Unacceptable drive-through service with Carla
My experience at the restaurant was extremely disappointing due to the drive-through service on October 22 at 6 o'clock in the morning. The employee named Carla provided a very poor job. I experienced a waiting time of over 20 minutes in the drive-thru just to receive an online order of iced coffee.
Carla then proceeded to argue with me about whether or not I asked for ice. Her behavior was completely unprofessional, and I felt as though my drink was tampered with due to her frustration.
- drive-through service1
- waiting time1
- unprofessional1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Extremely Rude Service, Never Returning
If I could give zero stars, I would. The guy working the register with tattoos was hella rude. I would say his name, but he wasn’t wearing a name tag, probably because he knows he’ll get complained on.
I will never be back here again.
- guy working register1
- name tag2
What McDonald's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Wi-Fi
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- No-contact delivery
- Onsite services
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Usually somewhat difficult to find a space
- Free street parking
- Free parking lot
Atmosphere
- Casual
FAQs
What dining options and convenient services can you expect at this McDonald's location?
You can enjoy breakfast, lunch, and dinner with seating available. For your convenience, this location offers drive-through, no-contact delivery, curbside pickup, takeout, and traditional dine-in services, ensuring you can get your meal however you prefer.
Does this McDonald's offer accessibility features and amenities for families with children?
Yes, it does! This location features a wheelchair accessible entrance and a wheelchair accessible parking lot. For families, you’ll find a dedicated kids’ menu and high chairs available, making it a comfortable and convenient spot for dining with little ones.
How does McDonald's generally rate with customers?
McDonald’s receives an overall score of **3.9** out of 10, with customer satisfaction at **26.9%**. While **Food** scores an average (5.5), **Service** (3.1), **Ambience** (3.3), and **Value** (2.4) are generally rated as poor.
What do customers appreciate most about McDonald's?
Many customers appreciate the satisfying food options, with specific mentions of items like the Big Mac and Caramel Frappe. The efficiency of the ordering process, especially through the drive-thru or app, is also frequently noted.
What are the main drawbacks customers experience at McDonald's?
Key concerns include high prices and perceived poor value, with additional charges sometimes surprising patrons. Inconsistent service quality and an often unpleasant dining environment, marked by cleanliness issues and disruptive elements, are also common complaints.