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oChef » Marco’s Pizza – San Diego
Marco's Pizza - San Diego
Photo from Marco’s Pizza
Marco's Pizza at a glance
San Diego Rancho Bernardo
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 45 of the guests
#630 out of 755 places to eat in San Diego
#49 Pizzeria out of 68 in San Diego
Average
5.7 out of 10
Food
Service
Ambience
Value
301
Reviews
51.2%
Satisfaction
Often praised
- Pizza quality
- Helpful staff
- Clean environment
Frequently criticized
- Pricing issues
- Service inconsistency
- Dine-in issues
The restaurant Marco’s Pizza in San Diego’s vibrant Rancho Bernardo neighborhood is a casual pizzeria where you can catch your favorite sports games. This spot offers a welcoming atmosphere perfect for a quick bite or a relaxed dinner.
You’ll find it’s a great place to enjoy delicious pizza while soaking in the game-day energy, making it a local favorite for both families and friends.
Overview: Introducting Marco's Pizza
Marco’s Pizza offers a generally pleasant experience, particularly for those prioritizing a well-made pie. Many appreciate the quality of their `crust` and generous `toppings`, often noting the fresh `ingredients` that contribute to a flavorful meal.
The `staff` frequently receives praise for their friendly and helpful demeanor. However, potential diners should be aware of some inconsistencies.
While the food often hits the mark, some customers have encountered issues with `coupons` and `prices`, leading to unexpected charges. Service, though often good, can occasionally be a mixed bag, with reports of lost orders or longer `waiting time`.
Average
5.7
out of 10
301
Reviews
51.2%
Satisfaction
121
negative
26
neutral
154
positive
Marco’s Pizza achieves an overall score of 5.7, placing it in the average category, with customer satisfaction at a mixed 51.2%. This assessment is drawn from 301 customer observations, comprising 154 positive and 121 negative remarks.
The `Food` (6.9) stands out as a clear strength, often described as good, while the `Ambience` (6.4) also leans towards average. However, the `Service` (4.5) is considered average, and `Value` (3.5) falls into the poor range, indicating areas needing attention.
While the pizza itself is frequently lauded, these other aspects contribute to the overall moderate rating. The scores reflect a place where the main product shines, but the supporting elements can be inconsistent.
What people like
- Quality pizza ingredients
- Friendly, helpful staff
- Clean dining environment
What people don't like
- Coupon and pricing issues
- Inconsistent service delivery
- Subpar dine-in experience
With a Recommendation Score of 5.7, Marco’s Pizza presents a mixed offering. If your primary goal is a satisfying pizza for takeout or delivery, you’ll likely find their food quality to be a strong point, often exceeding expectations for a chain.
However, if you’re seeking a seamless experience with consistent pricing and reliable dine-in service, you might encounter some frustrations. It’s a place worth considering for the pizza itself, but approach with an understanding that other aspects can be variable.
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Verdict: Our expert take on Marco's Pizza
Food (6.9 out of 10)
mentioned by 85% of the guests
When it comes to the food, it seems like youre in for a treat! With a solid score of 6.9, indicating good quality, and 96 positive remarks out of 149 total, many customers rave about the delicious pizza, great crust choices, generous toppings, and overall flavor. Youll often find fresh ingredients and original tastes that really hit the spot.
However, the customer satisfaction sits at a mixed 64.4%, and 36 negative comments highlight some areas for improvement. Issues like bland sauce, too much cheese, or cold food occasionally pop up. There were even mentions of quality control problems like hairs in food or burnt bread, which can definitely be a dealbreaker.
Food
149
Reviews
64%
Satisfaction
36
negative
17
neutral
96
positive
Rating distribution
What people like
- Delicious pizza
- Great crust choices
- Generous toppings
What people don't like
- Quality control issues
- Bland/acidic sauce
- Cold food
Often praised
- pizzaI ordered a medium all-meat pizza because I need a high caloric intake. The delivery service was fast, and the quality pizza was appreciated. Thanks to Tristan and all the other drivers for their great service.
- crustI would definitely order from here again. Nice crust, pepperoni was delicious, overall a good spot.
- toppingsMy experience at this restaurant was largely positive, especially regarding the food. They have the best crust choices and are not stingy with their toppings. My only complaint is that they don't honor all Marco's coupons, though they usually offer meal deals.
- foodThe food was excellent
- buffalo wingsa side of wings (buffalo)
- flavorexploding with flavor in every bite
- ingredientsUltra-fresh ingredients dance on a masterfully crafted crust
- mushroomsAnd WHAT A PIZZA! It had an original, hand-tossed crust, crispy on the bottom, and just right chewy in the middle, smothered in pizza sauce, 3 cheeses, mushrooms, onions, black olives, and SLICED, not chopped tomatoes, topped with Feta cheese. OMG, I can't wait to go back and try another pizza.
- pepperoni magnificoMy experience at the restaurant was fantastic! I ordered the pepperoni magnifico and it was so amazing! The staff was very friendly too.
- presentationthe presentation was perfect
Frequently criticized
- pizzaI'm out $30. 00 with no pizza to show for it. I believe their service amounts to fraud.
- cheesecheese on the sandwich when specifically asked to be cheese less. So in the basket it went..
- sauceOur medium pizza had 6 tomato slices and very little sauce.
- wingsHowever, the staff just aren't that great. They seem to be too busy flirting with each other to make food, and so you can expect to wait 30 to 45 minutes for wings that are already pre-prepared. I didn't get to try the pizza.
- amount of cheeseThere was enough cheese on my 2 slices for 8 more pizzas. Why so much cheese?
- appetiteToday, I felt it in my gut that this was wrong on many levels, especially as I was one of the few non-white faces present. This was the first and last time I will visit; their pizzas are nice, but the experience ruined my appetite.
- bowl with pizza saucewhat the heck is Bowl with pizza sauce and only veggies
- breadBread was burnt
- chain pizza placeMarco's is just a forgettable chain pizza place
- crustCrust was like cardboard
If youre craving a good pizza with plenty of flavor and great crust options, its definitely worth a try. Just be aware that some experiences have been a bit of a mixed bag, so keep an eye out for consistency in quality and temperature.
Service (4.5 out of 10)
mentioned by 75% of the guests
Many customers have found the staff to be incredibly friendly and quick, often praising specific employees for their great attitude and helpfulness. The take-out and delivery service frequently receive positive remarks for being timely and reliable, making the overall experience easy to order. While the overall customer satisfaction sits at a rather low 37.9%, the service itself manages an average 4.5 score, suggesting some bright spots.
However, theres a significant amount of feedback pointing to poor customer service, with many experiencing waiting time and issues with staff members losing orders or being rude. Several comments mention problems with management and even the owners behavior, leading to frustration. With 60 negative opinions compared to 39 positive out of 103 total, its clear theres room for improvement, especially given the poor 37.9% customer satisfaction.
Service
103
Reviews
37%
Satisfaction
60
negative
4
neutral
39
positive
Rating distribution
What people like
- Friendly, quick staff
- Timely delivery
- Easy ordering
What people don't like
- Poor customer service
- Long wait times
- Rude management
Often praised
- serviceservice was also rated a perfect 5
- staffThe pizza arrived hot as promised and tasted delicious. The staff is always nice. If you're looking for a pizza that's a little above other pizza chains, try Marcos.
- driveThe nearest Marcos pizza is about a 15-minute drive away in Rancho Bernardo, but I would say it's worth the drive. I took advantage of the 1-topping special for $14.
- ownerThe owner tried to come talk to me politely & respectfully
- KylieKylie is the coolest one tho because she always hooks it up
- ServiceService:5
- attitudeGreat attitude even when busy
- courteous facilityvery clean and courteous facility
- crewIt's always tough to get a good product with a great price. Although, there is new management here and prices have risen, Alex, Thorn, Kylie, Jack, Will, and the rest of the crew make those two factors come together. The pizza is simply the best chain pizza you will find anywhere and they made us feel welcomed and at home.
- delivery" I had to ask for plates. They may be good for take out or delivery, but DO NOT TRY TO EAT IN THE PLACE, they don't know how to serve you.
Frequently criticized
- customer serviceMy experience was HORRIBLE CUSTOMER SERVICE BY JOSH! I walked into the store to order a pizza.
- managerthe manager told me I can’t wait in front of the business
- waiting timeWaited 10 mins for someone to even ask for the order
- orderHowever, the customer service I received was poor by one of the staff members. They had lost my order, and rather than fix the issue, it seemed like I was being ignored. It wasn't until one of the younger staff came up and apologized for the error and resolved the problem, I left with my order.
- ownerowner has called and said not to air those commercials
- serviceBeware of their service because it amounts to fraud
- staffI hate giving low reviews to non-chain places like this. However, the staff just aren't that great. They seem to be too busy flirting with each other to make food, and so you can expect to wait 30 to 45 minutes for wings that are already pre-prepared.
- hoursPlease correct your hours on Google. Very disappointing that you closed earlier
- managementIf the bill had been $10, I could understand not wanting to give $40 in change, but the change would have been under $20. Shame on management. What would they have done if I didn't have the exact money?
- staff membersThe pizza is great! However, the customer service I received was poor by one of the staff members. They had lost my order, and rather than fix the issue, it seemed like I was being ignored.
If youre looking for quick take-out or delivery, you might find the service acceptable, but be prepared for potential inconsistencies. For a dine-in experience or if you value consistent, friendly interactions, you might want to consider other options. Its a bit of a gamble on the service front.
Ambience (6.4 out of 10)
mentioned by 20% of the guests
When it comes to the vibe, it seems like this place has some real charm! Many folks loved the clean seating, the relatively quiet location, and the overall warm atmosphere, with some even rating it a perfect 5. Plus, theres plenty of parking available and dining outside is permitted, which is a nice touch. With 12 positive opinions out of 17 total, and a customer satisfaction of 70.6%, its clear many find the atmosphere quite good.
However, not everyone is thrilled with the indoor experience. Some found the dine-in area to be quite empty, and a few even described the place as utter trash. While the overall score for ambience sits at an average 6.4, these 4 negative opinions suggest there's definitely room for improvement, especially regarding the indoor dining space.
Ambience
17
Reviews
70%
Satisfaction
4
negative
1
neutral
12
positive
Rating distribution
What people like
- Clean seating
- Quiet location
- Ample parking
- Warm atmosphere
What people don't like
- Empty dine-in area
- Unpleasant indoor space
Often praised
- atmospherea warm atmosphere that complements the exceptional pizza
- AtmosphereAtmosphere:5
- dining facilitiesDining facilities were clean
- dining outsidedinning outside is permitted
- facilityvery clean and courteous facility
- locationthe location relatively quiet
- parkingLots parking available!
- seatingthe seating is clean
- spotoverall a good spot
Frequently criticized
- placethis place is utter trash
- crackheadsbe careful of raid-boss crackheads crossing the road
- dine-in areaDON'T BELIEVE IT. DO NOT TRY TO EAT IN THE PLACE
If you're looking for a spot with good outdoor options and a generally pleasant vibe, especially if you value clean facilities and easy parking, this place could be a good fit. Just be aware that the indoor dining area might feel a bit lacking in energy, so plan accordingly.
Value (3.5 out of 10)
mentioned by 27% of the guests
When it comes to value, some folks have found a few bright spots. Customers occasionally praise the prices as reasonable and inexpensive, especially when taking advantage of meal deals or a 1-topping special. It seems that for those who hit the right offer, the cost can feel quite fair, with some even noting a $20 pizza was enough for two.
However, the overall sentiment around value is quite challenging, with a score of just 3.5 and customer satisfaction at a low 21.9%. Based on 32 opinions, with 21 negative compared to only 7 positive, many feel misled by advertisements and find the actual price to be much higher than expected. Issues with coupon codes not being honored, unexpected bank charges, and difficulties with refunds are significant dealbreakers for many.
Value
32
Reviews
21%
Satisfaction
21
negative
4
neutral
7
positive
Rating distribution
What people like
- Reasonable special prices
- Inexpensive meal deals
- Fairly priced options
What people don't like
- Misleading advertisements
- Excessive bank charges
- Coupons not honored
Often praised
- pricesprices very reasonable
- 1-topping specialtook advantage of the 1-topping special for $14.99
- PricingPricing was inexpensive
- fairly pricedIt was fairly priced
- meal dealsThey have the best crust choices and are not stingy with their toppings. My only complaint is that they don't honor all Marco's coupons, though they usually offer meal deals. Overall, the food quality was excellent.
- pizza price$20 pizza was enough for two men
Frequently criticized
- pricepaid eight bucks and change it with a tip
- advertisementAdvertisement of $11.99 actual price $24.99
- bank chargebank charge is 20% higher than what shows on the receipt
- changeThey said they couldn’t or wouldn’t make change
- chargeShortly after, they called back to say the order wasn't in their system and they couldn't deliver the pizza. To make matters worse, they wanted to charge us again. When I asked to speak to the owner, the manager refused.
- chips$2.50 for chips
- coupon codesMy experience at Marcos Pizza in Rancho Bernardo was disappointing. They refused to allow the coupon codes that are available on the main Marcos website. I would suggest buying your pizza elsewhere.
- couponsThey have the best crust choices and are not stingy with their toppings. My only complaint is that they don't honor all Marco's coupons, though they usually offer meal deals. Overall, the food quality was excellent.
- creditwhen asked for a full credit towards next order she said she cant give free pizza's out all night
- excess chargeThis suggests a dishonest practice of running the card, cancelling, and re-running it. I will be marking the excess charge as fraudulent with the bank and will not be returning for pizza.
If youre looking for a great deal, you might find some "meal deals" or "specials" that hit the mark, but proceed with caution. Many customers have faced unexpected charges and issues with coupons, making the overall value proposition quite poor. Its probably best to double-check all prices and coupon validity before committing.
How are the prices at Marco's Pizza?
You’re looking at roughly 26 per person – reported by 45 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Digging into the numbers, most guests actually spend between 11$ and 30$, with a significant portion even opting for prices below the average. This suggests a nice mix of budget-friendly and slightly more premium options available.
Here’s a quick look at what guests spend per person, based on the latest 45 reviews.
Heres how this Pizzerias value stacks up against similar spots in San Diego.
Overall, we think the pricing here feels quite fair for a Pizzeria. There’s a good range of options, so you can likely find something that fits your budget without feeling overcharged.
Customer Reviews: what people think about Marco's Pizza
Price per Person
- $1–$10
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Meal Type
- Lunch
1
Unsanitary Takeout Experience
I got one slice for takeout. Unfortunately, the server did not use utensils or gloves and simply picked it up by hand. This was a major concern for me, and I had to throw it out.
- server1
- take out2
Visit Type
- Casual Outing
Service Type
- Dine-in
3
Good Pizza, Poor Staff Training
My experience at the restaurant was mixed. The pizza was good, but the staff needs retraining on customer relations. I am not returning, but I hope these issues are fixed for future business.
- pizza7
- staff2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Best Pizza in Rancho Bernardo
My experience at Marcos Pizza was excellent. The pizza was well made. I also found the owner to be a nice man.
If you're looking for pizza in Rancho Bernardo, there is no better place.
- pizza9
- owner9
Visit Type
- Regular Visit
Meal Type
- Dinner
2
Coupon Codes Not Honored
My experience at Marcos Pizza in Rancho Bernardo was disappointing. They refused to allow the coupon codes that are available on the main Marcos website. I would suggest buying your pizza elsewhere.
- coupon codes2
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Great Neighborhood Pizza Spot
Marco’s is our favorite neighborhood pizza spot. It’s perfect for when you're craving pizza but don’t feel like driving half an hour to a fancy Italian place in Little Italy. The ingredients are fresh, and the service is quick.
We've never dined in, but the take-out is always timely and reliable. They're generous with toppings and offer extra sauces, which is a nice touch. The wings are decent too—especially the garlic parmesan sauce.
Overall, it’s a solid choice for a movie night or a laid-back evening at home.
- ingredients9
- service9
- take-out9
What Marco's Pizza offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Wine
- Beer
- Vegetarian options
- Quick bite
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Pets
- Dogs allowed outside
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What service options are available at Marco's Pizza in Rancho Bernardo?
At Marco’s Pizza, you have a variety of convenient service options. You can enjoy your meal with dine-in or outdoor seating, or opt for delivery, including no-contact delivery. Takeout and curbside pickup are also available, ensuring you can get your pizza exactly how you like it, whenever you need it.
Is Marco's Pizza a good place for families, and what are the parking options?
Absolutely! Marco’s Pizza is very family-friendly, offering a kids’ menu and high chairs, making it good for kids of all ages. When you visit, you’ll find usually plenty of parking, including free street parking and a free parking lot, ensuring a hassle-free experience for your entire family.
How does Marco's Pizza generally rate?
Marco’s Pizza holds an overall score of 5.7, indicating an average experience. While Food (6.9) is a strong point, Ambience (6.4) is average, and Service (4.5) and Value (3.5) show room for improvement.
What do customers appreciate most about Marco's Pizza's food?
Customers frequently praise the quality of the pizza, highlighting the `crust`, generous `toppings`, and fresh `ingredients` that contribute to a flavorful experience.
Are there any common issues with pricing or service at Marco's Pizza?
Some customers have noted inconsistencies with `coupons` and `prices`, leading to unexpected charges. Service can also be a mixed bag, with occasional reports of lost orders or longer `waiting time`.