oChef » La Tortilla – San Francisco » La Tortilla – San Francisco – Reviews

La Tortilla - Reviews

495 Castro St, 94114 San Francisco
All reviews at a glance
274

Reviews

47.8%

Satisfaction

125

negative

18

neutral

131

positive

What people say about La Tortilla

Visit Type
  • Food Exploration
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Jeimi C.
Review date: 10/18/2025
1
Racist and Homophobic Service
My experience at this restaurant was extremely negative due to the racist and homophobic behavior of the staff, despite being located in a gay area. The service was terrible; when I tried to order tacos, the gentleman and lady attending were incredibly rude. They were entitled, rude, and mean with a couple of gay men before us, and later on with my girlfriend and me. While I understand restaurants can be busy, there's no excuse for such mean behavior. I do not recommend this place at all. Furthermore, the menu did not look authentic, making it the worst place in the whole area.
  • service1
  • staff1
  • menu2
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Wait Time
  • Immediate (0–5 min.)
Ayden S.
Review date: 10/15/2025
9
Reliable Mexican Spot with Great Food
My go-to Mexican spot in the Castro has consistently delivered. I’ve been coming here for months and have never had a bad experience with the food or service. The food quality is good, and the taste is excellent. While I think their customer service could be a little better, they are by no means unfriendly. The atmosphere is also a strong point.
  • food10
  • service8
  • food quality9
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Dinner
Sam F.
Review date: 10/04/2025
2
Guacamole Charge Disappointing
My experience at this restaurant was marked by a surprising charge for a side of guacamole. I was charged $10 for a side of guacamole simply because I requested it on the side rather than inside my food. The overall food, service, and atmosphere were rated a 2.
  • guacamole2
  • food2
  • service2
Price per Person
  • $11–$20
Visit Type
  • Regular Visit
Service Type
  • Takeout
Wait Time
  • Immediate (0–5 min.)
Noise Level
  • Moderate
Tim G.
Review date: 08/12/2025
9
Decades of Delicious Mexican Food!
I've been enjoying the food at La Tortilla for decades. Their burritos really ARE super! The staff are friendly and efficient. They always seem to be open when I have a craving for delicious Mexican food. Since I live so close by, I often get my order to go, but it's fun to sit at the window and watch the world go by on Castro Street.
  • burritos9
  • staff9
  • food8
Elaine Y.
Review date: 06/16/2025
1
Severe food poisoning after dining
My experience at this restaurant was a major concern. I got severe food poisoning with fever and had to go to the hospital. I will never again return.
  • food poisoning1
Price per Person
  • $21–$30
Visit Type
  • Food Exploration
Service Type
  • Dine-in
MirVas
Review date: 06/15/2025
1
Terrible Food, Never Again
My experience at this restaurant was extremely disappointing. The food was insipid, comparable to my grandmother's cooking when she doesn't know how to cook and uses the worst ingredients from the market. Honestly, any Mexican restaurant would be better than this. I would never visit again. It truly doesn't deserve any stars.
  • food1
  • ingredients1
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Group Type
  • Couple
Group Size
  • Couple
Service Type
  • Dine-in
Wait Time
  • Short (6–15 min.)
Ray A.
Review date: 05/20/2025
5
Basic Eats, Hard Work Appreciated
My experience at this restaurant was basic, perhaps best enjoyed after a few drinks. It's a mom and pop shop, and I recognize the hard work and long hours they put in. However, I wasn't a big fan of the meat. On the positive side, the prices are affordable and the portions are decent. I do wish them the best.
  • prices7
  • portions7
  • meat3
Visit Type
  • Regular Visit
Service Type
  • Dine-in
Tino E.
Review date: 04/19/2025
10
Great Food and Attentive Service
My experience at this restaurant was fantastic! I was impressed by the great food and the very attentive service. I really like this restaurant and will definitely be back.
  • food10
  • service10
Price per Person
  • $11–$20
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Dinner
Pedro P.
Review date: 12/11/2024
10
Amazing Latin Music and Delicious Burritos!
After spending a couple weeks away from Latin America, it was amazing being in a restaurant with Latin music on the speakers and delicious burritos on the table. Muchas gracias a todos, fue riquísimo!
  • Latin music10
  • delicious burritos10
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Harry L.
Review date: 10/11/2024
2
Bland Burritos, Lacking Flavor
My experience at this restaurant was disappointing, primarily due to the food. Despite the colorful burritos, the taste was incredibly bland. The food lacks seasoning, and the sauces were flavorless. I specifically requested spicy salsa, but what I received was akin to a mild tomato bisque, not spicy at all. Honestly, even Chipotle offers better burritos than this, which is saying something for a taqueria.
  • burritos2
  • food2
  • sauces2

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