Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » KFC – Seattle
KFC - Seattle
Photo from KFC
KFC at a glance
Seattle Uptown
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 99 of the guests
#798 out of 858 places to eat in Seattle
#14 Chicken Restaurant out of 21 in Seattle
Average
5 out of 10
Food
Service
Ambience
Value
401
Reviews
42.9%
Satisfaction
Often praised
- Clean environment
- Friendly service
- Fresh food
Frequently criticized
- High prices
- Order errors
- Food inconsistency
The restaurant, a popular Chicken Restaurant in Seattle’s vibrant Uptown neighborhood, offers a fantastic spot for a quick bite. You’ll find KFC to be a casual and welcoming place, perfect for enjoying delicious chicken whether you’re dining in, grabbing takeout, or opting for convenient delivery.
It’s designed to make your visit easy and enjoyable, providing a comfortable setting for your meal.
Overview: Introducting KFC
KFC offers a mixed experience, with many appreciating the friendly staff and the speed of service. Customers often note the restaurant’s cleanliness, contributing to a pleasant visit.
However, some find the overall value proposition challenging, particularly concerning pricing. While the food itself receives positive remarks for its freshness and specific items like biscuits, there are also concerns about consistency.
It seems that while some aspects shine, others might leave you wanting more from your fast-food experience.
Average
5
out of 10
401
Reviews
42.9%
Satisfaction
215
negative
14
neutral
172
positive
KFC holds an average overall score of 5, indicating a generally moderate experience. Customer satisfaction sits at 42.9%, placing it in the mixed category.
This assessment is drawn from 401 customer opinions, with 172 positive remarks and 215 negative ones, suggesting a noticeable split in experiences. Delving into specifics, the Ambience scores well at (8), often praised for its cleanliness and good parking.
Food (5.6) is considered average, with positive comments on freshness balanced by concerns about consistency. Service (4.2) also falls into the average range, while Value (2.2) is notably low, reflecting widespread concerns about pricing.
What people like
- Clean dining environment
- Friendly, quick service
- Freshly prepared food
What people don't like
- High, inconsistent pricing
- Frequent order errors
- Inconsistent food quality
With a Recommendation Score of 4.7, KFC presents a somewhat mixed proposition. If you prioritize a clean setting and quick, friendly service, you might find it suitable.
However, be prepared for potentially higher prices and a chance of order inaccuracies. Ultimately, whether KFC is worth a visit depends on your priorities.
While some aspects like the ambience are strong, the inconsistent food quality and value concerns mean it might not always hit the mark, so manage your expectations.
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Verdict: Our expert take on KFC
Food (5.6 out of 10)
mentioned by 75% of the guests
When it comes to the food, theres a lot to talk about! Many customers, with 71 positive remarks out of 150 total, really enjoyed the freshness and quality of items like the chicken and biscuits. They often found their meals hot and well-prepared, with some praising the variety.
The food scores an average 5.6, suggesting its generally okay. However, with 69 negative remarks, there are clear areas for improvement. Some customers found the chicken hard or cold, and many were disappointed by the small portions and inconsistent food quality, especially with fries.
This contributes to a mixed customer satisfaction of 47.3%, showing there's room for improvement.
Food
150
Reviews
47%
Satisfaction
69
negative
10
neutral
71
positive
Rating distribution
What people like
- Food freshness
- Tasty biscuits
- Good quality
What people don't like
- Small portions
- Cold food
- Poor food quality
Often praised
- foodMy experience at the restaurant was marked by great staff and good food. However, the main drawback was the price; it was too expensive, with a $50.
- chickenthe chicken had a nice brown color and looked very fresh
- biscuitsThe biscuits were very soft and hot
- food freshnessI came in during my lunch hour today and they were very fast. The food is very fresh, the restaurant is clean, and the customer service is very friendly. I recommend coming here.
- quality of foodamazed by this restaurant quality of food
- chicken sandwichThe chicken sandwich was not soggy at all and had a nice texture to it.
- 2 pc chicken comboI ordered a 2 pic chicken combo
- 3 pc tenders comboas well as a 3pic tenders combo
- 8pc Chicken meal8pc Chicken meal and it was excellent
- Crunchwrap supremeCrunchwrap supreme and it hit different. It tasted great
Frequently criticized
- chickenMy experience was very bad. I paid $60 for chicken that was tough and dry. Honestly, they need to check who they have working there because they are not good.
- foodthey give you what they want you ask them and they give you something else
- food qualityMy experience at this restaurant was disappointing. The prices were incredibly high, and the food quality was subpar, even when compared to fast-food chains like KFC or Taco Bell. There are many other dining options in the area that offer better food for the same price.
- friesI was wanting chicken strips and decided to come to KFC to save money compared to fancier places charging $20. Unfortunately, it was $18 for 4 nasty chicken strips and salty rubbery fries. I also ordered a side of mac n cheese for $5, which was literally like maybe 4 oz of watery disgusting mac & cheese.
- mashed potatoesordered mashed potatoes but didn’t get them, which was quite disappointing
- sodaThe soda is really bad and it doesn't taste like the flavor you ask for.
- 12 pieces of chickenLocals are aware and avoid this place because it's extremely expensive; I've heard it's the most expensive KFC in the country. It's KFC in name only – they use the KFC name to trick visitors into expecting low prices, then charge almost $40 for 12 pieces of chicken, which is outrageous. Corporate should strip this franchise of its license.
- 8 piece bucket$50.00 for 8 piece bucket
- Honey BBQ saucebought a combo meal who included Honey BBQ sauce they don’t give me the sauce
- amount of foodamount of the food that we are paying for
If youre craving fresh chicken and tasty biscuits, you might find something to enjoy here. However, be prepared for potential inconsistencies in portion sizes and overall food quality, as its a bit of a gamble.
Service (4.2 out of 10)
mentioned by 75% of the guests
When it comes to service, this spot is a real mixed bag! With a score of 4.2, it lands squarely in the average category, and customer satisfaction is a poor 35.3%. Many guests have highlighted the friendly staff, quick order delivery, and overall excellent customer service, especially from specific individuals like Fernanda.
However, based on 139 customer experiences, with 88 negative comments compared to 49 positive ones, there are significant concerns. Many reports point to rude staff attitudes, slow service with long waits, and frustrating instances of incorrect or missing items, making for a challenging visit for some.
Service
139
Reviews
35%
Satisfaction
88
negative
2
neutral
49
positive
Rating distribution
What people like
- Friendly staff
- Quick order delivery
- Excellent customer service
What people don't like
- Rude staff attitude
- Slow service, long waits
- Incorrect/missing orders
Often praised
- customer serviceI came in during my lunch hour today and they were very fast. The food is very fresh, the restaurant is clean, and the customer service is very friendly. I recommend coming here.
- staffThe place is very clean and the food is incredibly fresh. The staff were very cheerful and amiable, contributing to a great atmosphere. I highly recommend this restaurant.
- serviceI highly recommend this place. The food is fresh and served very quickly. They have parking and music, which adds to the atmosphere.
- ordergot my order out super quick
- ServiceService:5
- cashiersthe cashiers were very friendly
- wait timela comida te la sirven muy rápida
- workersThe workers are friendly and patient
- EveryoneMost importantly the biscuits are soft. Everyone is nice.
- FernandaFernanda does a great job and treats her customers well
Frequently criticized
- serviceMy experience at this restaurant was marked by terrible service and poor serving sizes. I ordered a regular fry, and the quantity of fries was only half of what I expected for the serving size.
- customer serviceMy experience at the KFC location on Mercer St. in Seattle, WA, was extremely poor due to the lack of customer service. I was the only person in line inside for several minutes, and despite walking in, nobody acknowledged me.
- staffI paid $60 for chicken that was tough and dry. Honestly, they need to check who they have working there because they are not good. The customer service is also terrible.
- manageratendida de muy mala manera por una señora que habla español la cual parece ser una manager
- orderALWAYS check your order from here. It’s more than likely wrong
- waiting timeTook over an hour to get a 16 piece family meal
- workersThe workers are stealing customers, they are giving you less of what you ordered
- employeethen HANGS UP AND REFUSES TO ANSWER ANY OTHER CALL
- order fulfillmentmajority of the order wasnt filled
- ordersThere was no free water, and everything was twice as expensive as at other locations. To make matters worse, the workers were rude and seemed to could care less about orders. I suggest they get their stuff together.
If youre prioritizing consistently smooth and friendly service, you might want to temper your expectations here. While some visits can be quick and pleasant, theres a notable chance of encountering issues with staff attitude or order accuracy.
Ambience (8 out of 10)
mentioned by 35% of the guests
When it comes to the vibe, this place truly shines! With a solid score of 8 and customer satisfaction soaring at 87.3%, its clear most folks love the atmosphere. Based on 55 comments, a whopping 48 rave about the kid-friendliness, ample parking options, and overall cleanliness, making for a pleasant experience.
However, its not entirely perfect. A few of the 6 negative comments mention concerns about the general atmosphere, the specific location, or even seating arrangements. One unique point even brought up pipes, suggesting some minor maintenance issues, but these are clearly outliers in an otherwise well-regarded setting.
Ambience
55
Reviews
87%
Satisfaction
6
negative
1
neutral
48
positive
Rating distribution
What people like
- Very clean restaurant
- Ample parking options
- Kid-friendly place
What people don't like
- Uncomfortable atmosphere
- Challenging location
Often praised
- placeI highly recommend this place. The customer service was great, the place is clean, and they are very fast with the food! 10/10.
- cleanlinessThe food is fresh and served very quickly! It has good music and is very clean. An excellent place.
- parkingThe food was incredibly fresh and juicy. The place itself is very pleasant and has good parking. I highly recommend it!
- restaurantthe restaurant is clean and almost always empty inside
- musicThe food is fresh and served very quickly! It has good music and is very clean. An excellent place.
- restaurant cleanlinessI came in during my lunch hour today and they were very fast. The food is very fresh, the restaurant is clean, and the customer service is very friendly. I recommend coming here.
- AtmosphereAtmosphere:5
- lobbythe lobby is always clean
- Kid-friendlinessVery nice place for your kids
- Parking optionsFree parking lot
Frequently criticized
- atmospheremade the atmosphere the most uncomfortable place to be
- locationlocation is in Seattle center means they can charge 3× what you would pay elsewhere
- pipesThe pipes were blown 😳
- seatingyou ask for the window and they make you go pick up the food inside
If youre looking for a clean, pleasant spot with good parking and a family-friendly atmosphere, this place is definitely worth checking out. While a few minor issues were noted, they dont overshadow the overwhelmingly positive experience most customers have.
Value (2.2 out of 10)
mentioned by 36% of the guests
It seems like finding a good deal here is a bit of a treasure hunt, with only 4 positive remarks out of 57 total comments. Some folks have managed to snag good deals on promotions on chicken, especially if they visit the 4th ave location where prices are reportedly much better. However, the overall sentiment for value is quite low, with a score of just 2.2, indicating a poor experience.
Unfortunately, the value proposition here leaves a lot to be desired, reflected in a very low customer satisfaction of 7%. A staggering 52 negative comments highlight that many find items expensive and overpriced, often feeling it's not worth it due to high prices compared to what you get. Many feel they are being ripped off, with prices significantly higher than at other locations or standalone stores.
Value
57
Reviews
7%
Satisfaction
52
negative
1
neutral
4
positive
Rating distribution
What people like
- Find chicken promotions
- Visit 4th Ave
What people don't like
- Expect high prices
- Often overpriced
- Not worth it
Often praised
- 4th ave locationGo to 4th ave location its nearly half the prices
- good dealspretty good deals on their chicken buckets online
- priceMy experience at this restaurant was the worst deal in fast food history. I would recommend going to Queen Anne Ave to buy a proper meal for cheaper.
- promotions on chickengood promotions of chicken
Frequently criticized
- pricesI love the food, but the prices are ridiculous. I paid $10 for a kids meal that only had 5 pieces of chicken nuggets, applesauce, and a drink.
- priceMy experience at this restaurant was surprisingly negative, primarily due to the exorbitant pricing. I found it to be the most expensive Taco Bell on Earth. For the price of just 4 items here, you could get 10 items delivered from the Taco Bell just north of this location for significantly less.
- overpricedAbsolutely overpriced
- expensivemost expensive KFC/Taco Bell in the US
- $44 orderMy experience at this restaurant was a genuine joke. The service was horrible, and I waited over an hour for a $44 order. This has been a consistent issue.
- $60My experience was very bad. I paid $60 for chicken that was tough and dry. Honestly, they need to check who they have working there because they are not good.
- 3 piece mealpaid $20 for my 3 piece meal
- 8 tenders$30 for 8 tenders???? This place is such a scam.
- KFCMy experience at this KFC was that it was the most expensive KFC ever. The zinger and crunch wrap gave me spicy shits 4 hours later.
- dealthe worst deal in fast food history
If you're looking for a bargain, you might find some specific promotions on chicken or better prices at the 4th ave location. Otherwise, be prepared for a potentially expensive and overpriced experience that many customers feel is not worth it.
How are the prices at KFC?
You’re looking at roughly 27 per person – reported by 99 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests spend between 11 – 30 $, showing a good concentration around the mid-range, though there are options for both slightly less and more.
Here’s a quick look at what guests spend per person, based on the latest 99 reviews.
How this restaurant’s value for money stacks up against similar spots in Seattle.
Considering its a Chicken Restaurant, we think the pricing feels pretty fair for a quality meal. Its a solid choice if you’re looking for good value without breaking the bank.
Customer Reviews: what people think about KFC
Price per Person
- $1–$10
Visit Type
- Solo Dining
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Excellent Customer Service!
My experience at this restaurant was excellent, particularly with their customer service. Fernanda, specifically, does a great job and treats her customers well. I am very happy with their service.
- customer service10
- Fernanda10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Excellent Service and Food!
I highly recommend this place. The customer service was great, the place is clean, and they are very fast with the food! 10/10.
- customer service10
- place10
- food10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Large Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Excellent food and service!
I highly recommend this restaurant. The customer service was excellent, and the food was served very quickly and was fresh. An excellent place.
- customer service10
- food10
- wait time10
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
KFC's Special Flavor Brings Back Memories
My experience at KFC was a nostalgic one, reminding me of my younger days. I truly love the special flavor of KFC. The food was rated a perfect 5, and the atmosphere also received a 5.
The service was excellent, scoring a 5, and there was no wait time. The price per person was between $10–20.
- special flavor10
- food10
- atmosphere10
Price per Person
- $21–$30
Visit Type
- Quick Meal
Group Type
- Colleagues
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
1
Unfulfilled Order, Terrible Service
On Sunday, November 9th, 2025, National Fried Chicken Day, my team and I decided to order lunch from KFC via the official KFC app. We placed our order the night before, scheduling pickup at 10: 15 AM through the drive-thru, aiming for a quick meal before a project. Upon arrival, the drive-thru staff couldn't find our order and instructed us to park and go inside.
Inside, after waiting 10 minutes without assistance, staff impatiently insisted the order didn't exist. We showed them the email confirmation, and after another 20 minutes, a manager arrived, repeating the same confusion. Finally, the manager advised calling customer service.
The 800 number took 8 minutes to connect, and another 8 minutes to verify the order. We were told a ticket was sent to the store, but received no follow-up. By 8: 15 PM, our order was unfulfilled, yet we were charged.
This experience wasted the lunch break of four professionals and was the opposite of efficient, reliable, and respectful 'fast food. ' This negligence is unacceptable. We expect a full refund and a formal apology.
- online order1
- drive-thru staff1
- wait time1
What KFC offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What parking options are available when you visit KFC in Uptown Seattle?
When you head to KFC at 210 W Mercer St, you’ll find parking is usually plentiful. You can take advantage of free street parking or use the free parking lot, making your visit hassle-free.
Is KFC in Seattle's Uptown neighborhood accessible for all guests?
Absolutely! KFC is committed to accessibility, offering a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom. You can expect a comfortable experience during your visit.
What is the overall customer sentiment for KFC?
KFC has an overall score of **5** and a customer satisfaction of **42.9%**, indicating a mixed experience. While the **Ambience** (8) is often praised, **Food** (5.6) and **Service** (4.2) are average, and **Value** (2.2) is a notable concern.
Are there any common issues with orders at KFC?
Yes, customers frequently report issues with order accuracy and fulfillment, with some mentioning that orders are often wrong or incomplete.
How is the pricing at KFC perceived by customers?
Many customers find the pricing at KFC to be high and inconsistent, often describing it as overpriced compared to other fast-food options.