Accessibility
- Wheelchair accessible entrance
oChef » FRATELLI PIZZA – San Francisco
FRATELLI PIZZA - San Francisco
Photo from FRATELLI PIZZA
FRATELLI PIZZA at a glance
San Francisco Duboce Triangle
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 32 of the guests
#945 out of 2403 places to eat in San Francisco
#30 Pizzeria out of 115 in San Francisco
Good
7.7 out of 10
Food
Service
Ambience
Value
167
Reviews
76.6%
Satisfaction
Often praised
- Great pizza
- Friendly staff
- Good value
Frequently criticized
- Slow service
- Hygiene issues
- Subpar items
The pizzeria in San Francisco’s vibrant Duboce Triangle neighborhood offers a casual dining experience. At FRATELLI PIZZA, you can enjoy a delicious meal in a relaxed setting, perfect for a quick bite or a leisurely dinner.
This spot is known for its inviting atmosphere, making it a great choice for anyone looking for quality pizza in the city. You’ll find it conveniently located at 460 Castro St.
Overview: Introducting FRATELLI PIZZA
FRATELLI PIZZA offers a generally pleasant experience, often highlighted by its friendly staff and a welcoming, positive vibe. Many patrons appreciate the quality of the food, particularly the great pizza, which stands out as a consistent draw.
However, some visits have been marred by inconsistent service, including occasional long waits. There have also been concerning reports regarding hygienic issues and specific food items not meeting expectations, suggesting areas for improvement.
Good
7.7
out of 10
167
Reviews
76.6%
Satisfaction
32
negative
7
neutral
128
positive
Overall, FRATELLI PIZZA earns a solid 7.7 out of 10, with customer satisfaction sitting at a respectable 76.6%. This positive sentiment is drawn from 167 pieces of feedback, with 128 leaning positive against 32 negative.
The Food (8) is a clear strong point, frequently praised for its quality and flavor, while Value (8.5) also scores highly, though it’s mentioned less often. The Service (7.9) generally performs well, with many appreciating the attentive and friendly interactions.
However, the Ambience (6.2) presents a more mixed picture. While some find it welcoming, others point to aspects like cleanliness and decor that could use attention, indicating room for improvement in the dining environment.
What people like
- Delicious pizza
- Friendly, caring staff
- Good overall value
What people don't like
- Inconsistent service
- Hygiene concerns
- Specific food issues
With a solid recommendation score of 8, FRATELLI PIZZA is certainly worth considering, especially if you’re seeking a satisfying pizza experience. The consistent quality of their main offerings and the generally warm interactions with staff make it a reliable choice for a casual meal.
While there are some areas for improvement, particularly concerning service consistency and certain environmental aspects, the positives often outweigh the negatives. If you prioritize good food and a friendly welcome, you’ll likely find FRATELLI PIZZA to be a worthwhile stop.
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Verdict: Our expert take on FRATELLI PIZZA
Food (8 out of 10)
mentioned by 100% of the guests
Based on 99 customer opinions, the food here generally hits the spot! With a solid score of 8 and customer satisfaction at a strong 79.8%, you can expect good things. Guests rave about the flavorful slices, crispy crust, and delicious pizza, often noting the huge portions and variety of slices that leave them with a full stomach.
However, not every bite is perfect, with 14 negative comments among the 79 positive ones. Some experiences mention burnt slices or a dry meatball sub. There were also a few remarks about barely cooked fries and the use of raw garlic on some items, suggesting a few areas for improvement.
Food
99
Reviews
79%
Satisfaction
14
negative
6
neutral
79
positive
Rating distribution
What people like
- Delicious pizza slices
- Crispy, flavorful crust
- Generous food portions
What people don't like
- Burnt meat slices
- Dry meatball sub
- Undercooked garlic fries
Often praised
- pizzaMy experience at this restaurant was awesome. I had some of the best pizza, subs, and wings I've had since being in California. The only thing I wouldn't order again is the meatball sub, as the meatballs were very, very, very dry.
- foodthe food is really delicious too.
- FoodFood:5
- crustThe crust was crispy and lightly toasted - perfect.
- flavorsThe crunch and flavors were perfect!
- wingshe ensured the wings were crunchy
- BBQ wingsBBQ wings today and I cannot express enough
- NYC sliceclosest thing you can get to an authentic NYC slice
- Sriracha Mayonnaisedash of the Sriracha Mayonnaise on whatever slice you order to make it extra special
- aromaThe portions were just right to satisfy my hunger. I couldn't wait to take a bite because the aroma was so good! I'll definitely be back for more when my tastebuds crave another slice of pie!
Frequently criticized
- alcoholI wish they could sell alcohol
- barely cooked friesbarely cooked fries with melted cheese.
- beverage selectionThe beverage selection was limited.
- cheesy garlic friesOrdered some cheesy garlic fries, I guess they can’t figure that out.
- communal cheesethey use the communal cheese from the common area
- garlicNo parsley no garlic.
- meat slicesThe two meat slices were burnt to a crisp
- meatball subvery, very, very dry meatballs
- parsleyNo parsley no garlic.
- raw garlicthrew raw garlic and parsley on top of the basket.
If you're craving a satisfying pizza experience with generous portions and delicious flavors, this spot is definitely worth a visit. While a few dishes might miss the mark, the overall consensus points to a great meal, especially for pizza and wings.
Service (7.9 out of 10)
mentioned by 78% of the guests
Overall, the service here is quite impressive, earning a good score of 7.9 and a good customer satisfaction rating of 78.6%. Many guests rave about the friendly staff and amazing owner/manager, with 33 positive remarks highlighting excellent customer service and a welcoming atmosphere. It seems they truly care about their customers experience.
However, its not all sunshine and rainbows, as 8 comments point to some areas needing improvement. Some patrons experienced frustrating waiting times for their orders, and there were instances of staff being distracted or even aggressive. Issues with order accuracy and forgotten items also popped up, suggesting a need for more consistent attention to detail.
Service
42
Reviews
78%
Satisfaction
8
negative
1
neutral
33
positive
Rating distribution
What people like
- Friendly, caring staff
- Amazing owner/manager
- Excellent customer service
What people don't like
- Long waiting times
- Order accuracy issues
- Aggressive staff behavior
Often praised
- servicegreat service. All the servers are lovely people and friendly
- ServiceService:5
- staffMy experience at this restaurant was great! I enjoyed the wonderful pizza, and the friendly staff made the meal even better. It was also a nice bonus that I could catch a bit of the game while I ate.
- IanIan, who was really nice and added to the overall positive vibe
- Ian the ownerMake sure to meet Ian the owner. Nicest guy.
- care about customerscare about their customers’ experience
- cashierhe was so nice and friendly🙌🏻
- convenientFratelli Pizza is super convenient
- customer serviceprovided excellent customer service
- friendly manFriendly man, service with care
Frequently criticized
- waiting timeI ordered them, and it seemed like they couldn't even get that simple dish right. Despite the restaurant not being busy at all, it took over 20 minutes to receive my order. The fries were barely cooked and topped with melted cheese, but they were missing both parsley and garlic.
- cashiercashier was very busy talking to her colleague
- cookCook was aggressive and yelling
- employeethe guy said they don’t have any soap.
- ordereveryone had totally forgot about us
- servicethey should work on their service
- staffUpon telling them they forgot 2 of the 3 ingredients they threw raw garlic and parsley on top of the basket.
If youre looking for a place with generally warm and attentive service, youll likely be pleased, especially with the friendly owner. Just be aware that on occasion, you might encounter longer waits or minor hiccups with your order.
Ambience (6.2 out of 10)
mentioned by 50% of the guests
When it comes to the vibe, this spot offers a mixed bag, with a score of 6.2 indicating an average experience. Many guests appreciated the overall atmosphere, finding it a welcoming place with plenty of seating. Comments frequently highlighted the positive vibe and a clean restaurant, making it a decent spot to sit and enjoy.
This positive feedback comes from 14 out of 24 total customer observations. However, not all comments were glowing, with customer satisfaction sitting at a mixed 58.3%. Several patrons noted issues like a weird smell, concerns about tables, and a lack of decor.
More critically, some feedback pointed to deeply concerning hygienic issues, including a lack of soap and dirty tables, which definitely detract from the overall ambiance. These concerns were raised in 10 pieces of feedback.
Ambience
24
Reviews
58%
Satisfaction
10
negative
0
neutral
14
positive
Rating distribution
What people like
- Welcoming atmosphere
- Plenty of seating
- Positive vibe
What people don't like
- Concerning hygienic issues
- Weird smell
- Dirty tables
Often praised
- AtmosphereAtmosphere:5
- atmosphereThe atmosphere was great!
- ambianceLovely ambiance & service!
- clean restaurantA clean restaurant, plenty of seating and a super nice owner.
- gamecaught a bit of the game
- pizza placepizza place where you could sit and eat
- placeVery welcoming place!
- plenty of seatingA clean restaurant, plenty of seating and a super nice owner.
- positive vibeadded to the overall positive vibe
- seatingPlenty of seating
Frequently criticized
- atmosphereAtmosphere:2
- tablesPlace needs more tables
- decorsome color (decor)
- handwashinghow he washes his hands after using the bathroom and he said he doesn’t.
- hygienic issuesdeeply concerning hygienic issues in your restaurant
- smellthe restaurant had a weird smell to it
- soapThere was no soap.
- water cupsnot having water cups
If you're looking for a casual spot with ample seating and a generally positive vibe, it might be worth a try. However, be aware that some significant cleanliness and hygiene issues have been reported, which could definitely impact your experience.
Value (8.5 out of 10)
mentioned by 6% of the guests
When it comes to getting your moneys worth, this spot truly shines! With a fantastic score of 8.5 and an incredible 100% customer satisfaction, its clear guests feel theyre getting a great deal. People consistently praise the price and affordability , noting that while some items might seem a bit much, theyre definitely worth the hefty price and offer great service for what you pay.
Whats even more impressive is the complete absence of any complaints regarding value. Out of 2 customer remarks, there wasnt a single negative word about the cost, which is a rare feat! It seems this place has truly nailed the balance between quality and what you pay, leaving everyone feeling satisfied.
Value
2
Reviews
100%
Satisfaction
0
negative
0
neutral
2
positive
Rating distribution
What people like
- Worth the price
- Affordable options
What people don't like
Often praised
- affordabilityaffordable and great service
- price$7 a slice but definitely worth the hefty price.
Frequently criticized
No complaints so far.
If youre looking for a place where you feel your money is well spent, this is definitely it. Guests consistently rave about the value, so you can expect to leave feeling satisfied with both the quality and the cost. Its a solid choice for an affordable and worthwhile experience.
How are the prices at FRATELLI PIZZA?
You’re looking at roughly 11 $ per person – reported by 32 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While many prices in the market cluster in the 1-10$ range, this spot is a step up, firmly in the next bracket, showing it’s a solid mid-tier option without venturing into premium territory.
Here’s a quick look at what guests spend per person, based on the latest 32 reviews.
How this Pizzeria’s value stacks up against similar spots in San Francisco.
For a Pizzeria, we’d say the pricing feels pretty fair. It offers a good balance between quality and cost for a casual meal.
Customer Reviews: what people think about FRATELLI PIZZA
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Pesto Pizza Lacked Salt
My experience at the restaurant involved trying their pesto and tomato pizza. It was the only vegetarian option available. While the pizza was good, it should have been better.
I felt they might have forgotten to compensate for the lack of meat with a bit of salt. The service and atmosphere were rated highly.
- pesto and tomato pizza6
- vegetarian kind5
- salt3
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Surprisingly Delicious Pizza in Castro!
Who would have thought? Probably one of the better pizzas we had in the US was down at Castro of all places. It was really delicious.
- pizza9
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Best Pizza and Owner in Castro!
My experience at this restaurant was absolutely fantastic! I had the chicken, ranch, green onion slice, which was incredibly delicious. It's definitely the best pizza in Castro.
I also had the pleasure of meeting Ian, the owner, who is the nicest guy. He personally makes the pizza and serves customers at the counter, which adds a special touch to the experience. The food was a perfect 5/5, the atmosphere was a solid 4/5, and the service was outstanding at 5/5.
- chicken, ranch, green onion slice10
- best pizza10
- Ian the owner10
Price per Person
- $1–$10
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Delicious Thin-Crust Pizza & Great Atmosphere!
My experience at this restaurant was fantastic! The crispy crust reminded me of the best thin-crust pizzas I've had in Italy. They offer a great range of flavors, from traditional classics to new spins.
The portions were just right to satisfy my hunger. I couldn't wait to take a bite because the aroma was so good! I'll definitely be back for more when my tastebuds crave another slice of pie!
- crispy crust10
- flavors9
- portions8
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Dinner
10
Absolutely Fire Pizza & Great Vibes!
My experience at this restaurant was absolutely fire! The vibes were great, and the guy at the front was super nice and accommodating. The pizza was also fire.
Overall, a fantastic experience.
- vibes10
- guy at the front10
- pizza10
What FRATELLI PIZZA offers
Crowd
- Family-friendly
Payments
- Credit cards
- Debit cards
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Quick bite
Dining options
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
What dining options and service methods does FRATELLI PIZZA offer?
At FRATELLI PIZZA, you can enjoy both lunch and dinner. For your convenience, they provide various service options including no-contact delivery, takeout, curbside pickup, and traditional dine-in service. You can also opt for standard delivery right to your door.
Is FRATELLI PIZZA a family-friendly spot, and is it accessible for everyone?
Yes, FRATELLI PIZZA is considered good for kids, making it a great choice for family outings. Additionally, the establishment features a wheelchair accessible entrance, ensuring that it can accommodate guests with mobility needs.
How does FRATELLI PIZZA rate overall?
FRATELLI PIZZA holds a good overall score of 7.7. Its **Food** (8), **Value** (8.5), and **Service** (7.9) are rated well, though **Ambience** (6.2) is noted as an area with room for improvement.
What do customers appreciate most about FRATELLI PIZZA?
Customers frequently praise the delicious pizza and other food items, often highlighting the crust and flavors. The friendly and caring staff, including the owner, also receive consistent positive feedback.
Are there any common concerns or drawbacks at FRATELLI PIZZA?
Some patrons have experienced inconsistent service, including long waiting times. There have also been mentions of specific food items being subpar, and concerns regarding hygiene and the overall atmosphere.