oChef » Five Guys – San Diego » Five Guys – San Diego – Reviews

Five Guys - Reviews

5650 Balboa Ave #101, 92117 San Diego
All reviews at a glance
378

Reviews

51.3%

Satisfaction

146

negative

38

neutral

194

positive

What people say about Five Guys

Service Intent
  • Food Exploration
Visit Type
  • Dine-in
Conor G.
Review date: 12/29/2025
10
Phenomenal 5 Guys Experience!
My experience at this 5 Guys was truly phenomenal. I've been to many 5 Guys locations before, but this one stands out. The service was amazing, contributing to an overall fantastic visit.
  • service10
  • food10
Visit Type
  • Dine-in
John B.
Review date: 12/03/2025
9
Fantastic Service from Mario!
My experience at this restaurant was absolutely fantastic. The service was exceptional, and the worker Mario was incredibly friendly and genuine. This was some of the best service I’ve gotten.
  • service10
  • Mario10
Price per Person
  • $21–$30
Service Intent
  • Food Exploration
Visit Type
  • Dine-in
Meal Type
  • Dinner
Wait Time
  • Immediate (0–5 min.)
Jeremy P.
Review date: 10/14/2025
9
Incredible Food, Worth the Price
My experience at this restaurant was fantastic! The food was incredible, and while it's a little on the pricey side, you definitely get what you pay for. The meat was juicy and flavorful, and the toppings were fresh and tasty. I particularly enjoyed the Cajun style fries, and the shakes were unbelievable. I tried the strawberry with Oreo, which was the best strawberry shake I've ever had, made with fresh strawberries right in front of me. The chocolate peanut butter shake was equally good. A special shoutout to Mario for being super helpful in getting us acquainted with the menu and helping us get the most for our money; he was also super cheerful and friendly.
  • food10
  • price6
  • meat9
Price per Person
  • $21–$30
Service Intent
  • Food Exploration
Visit Type
  • Dine-in
Meal Type
  • Dinner
Noise Level
  • Loud
s S.
Review date: 10/07/2025
7
Burger with Customizable Toppings
I enjoyed my experience at this restaurant, particularly the ability to select my own toppings for the burger. I chose Ketchup, Lettuce, Onion, Tomatoes, Pickles, and Grilled Onions. The burger itself was comparable to a McDonald's burger but felt more substantial. The fries were also good. There were hot taste options available. However, the music was too loud to talk comfortably.
  • burger8
  • toppings9
  • fries7
  • music3
Price per Person
  • $11–$20
Service Intent
  • Quick Meal
Group Type
  • Family
Visit Type
  • Dine-in
Meal Type
  • Lunch
Noise Level
  • Moderate
James R.
Review date: 10/06/2025
6
Solid Food, Lacking Service
My experience at this restaurant was a mixed bag. The food was solid, earning a 4 out of 5. However, the service was a significant letdown, scoring a 2 out of 5. We specifically requested grilled onions for my wife's burger, but the order was entered incorrectly with raw onions. When we pointed this out, they mistakenly switched my daughter's burger. After a lengthy back-and-forth, even involving a manager, the order was corrected on screen, but the burger still arrived with raw onions. Instead of remaking it, the staff provided a to-go container of grilled onions, leaving my wife to manually remove the raw ones. For a place that emphasizes customizable burgers, this lack of order accuracy and customer service was disappointing. The atmosphere was rated a 4 out of 5, which was decent, but the overall experience was hampered by the service issues.
  • food8
  • atmosphere7
  • service2
  • order accuracy2
  • customer service2
Service Intent
  • Food Exploration
Visit Type
  • Dine-in
Blanca A.
Review date: 10/01/2025
9
Delicious Burgers and Free Snacks!
My experience at the restaurant was great! The burgers were very tasty, and the fries were also very delicious, though a little salty. They also offer free roasted peanuts to snack on. The service and atmosphere were excellent, as reflected in the 5-star ratings.
  • burgers9
  • fries8
  • roasted peanuts8
Price per Person
  • $11–$20
Service Intent
  • Family Dinner
Group Type
  • Family
Group Size
  • Couple
Visit Type
  • Dine-in
Meal Type
  • Dinner
Care M.
Review date: 09/26/2025
10
Exceptional Service and Welcoming Atmosphere
My experience at this restaurant was truly wonderful. The staff were incredibly kind and consistently did their best to be quick with everyone's orders. It's evident that the management values customer service and the staff's attention to customers. I often bring my disabled daughter, and they consistently go out of their way to make us feel welcome and assist us in any way they can. It is truly appreciated 👏
  • staff10
  • quick orders9
  • customer service10
Price per Person
  • $21–$30
Service Intent
  • Regular Visit
Group Type
  • Large Group
Group Size
  • Large Group
Visit Type
  • Dine-in
Meal Type
  • Dinner
James M.
Review date: 09/26/2025
9
Excellent Local Spot for Burgers!
As my local restaurant, the employees here always greet and welcome me. My favorite is the Bacon Cheese Burger and Cajun Fries. The meats are always hot and the vegetables are cool, creating the perfect combination. These guys seem to be working well together to uphold a Customer Satisfaction Service.
  • Bacon Cheese Burger9
  • Cajun Fries9
  • Meats8
Price per Person
  • $21–$30
Service Intent
  • Food Exploration
Visit Type
  • Dine-in
Meal Type
  • Dinner
Paul K.
Review date: 09/21/2025
9
Great First-Time 5 Guys Experience
As a first-timer at 5 Guys, I found the process of picking my options to be great! I ordered the little bacon cheeseburger, and it was cooked to perfection. The restaurant was clean, and while the ordering system was a bit different if you've never been, overall, everything was great!
  • little bacon cheeseburger9
  • cooked to perfection10
  • place was clean8
Service Intent
  • Quick Meal
Visit Type
  • Dine-in
Meal Type
  • Lunch
Daniel D.
Review date: 09/16/2025
9
Crispy Fries and Great Burger!
Wow! I was really impressed with my last meal here. Around 1: 30 on a Tuesday afternoon, I ordered a burger, fries, and a drink, and it didn't break the bank. The fries were the crispiest I've ever had from them, and they were salted and fried so well. The burger was great, and I love their freestyle machine. Nice!
  • fries10
  • burger8
  • freestyle machine7

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