Firehouse Subs - Reviews

I went in late yesterday and received good service from the black girl at the front. The service was very fast, which I needed as I was having a bad night. The food and atmosphere were also great, both rated 5/5.

My experience at this Firehouse location was excellent. The food was tasty and fresh, and the staff were super friendly. The service, atmosphere, and food all received a perfect 5/5 rating.

I was trying to place a mobile order for pickup on my way to work. When I arrived, the staff informed me the order hadn't gone through, despite a "duplicate order" message I'd received. I explained I had to be at work at Disney in less than an hour and needed the sub made in five minutes or less. To my surprise, they took it as a challenge, laughed, and quickly prepared my sub. I placed the mobile order and paid online, and by the time I finished, the sub was ready! I made it to work on time. A huge shout out to the man and woman working on Tuesday, October 21st, 2025, at 3 PM. They turned a mistake I made into a positive experience and ensured I had dinner for work. Employees like them are the best for running a business; you guys are honestly awesome.

My experience at this restaurant was extremely disappointing due to the terrible customer service. After my wife was unable to order via the app, I arrived at the store at 9: 48 PM, just before closing. The staff member, Tatiana, greeted me with a sigh and an attitude, stating I had "10 minutes" to order. The interaction continued with a lack of pleasantries. When I ordered the Thanksgiving sandwich, she complained about it being messy and then instructed a coworker to make it, emphasizing that I had arrived late. She then excused herself to the bathroom and returned, slamming things and kicking boxes in frustration. Upon receiving the sandwiches, she placed them on the counter with more attitude. My "thank you" was met with an insincere "you're welcome. " After patronizing this location for 20 years, this was the worst customer service I have ever encountered.

My experience at the restaurant was great! The staff were always very friendly and worked to ensure my food came out promptly. I had a wonderful time during my lunch visit.

My experience at the restaurant was wonderful, thanks to the amazing service provided by Alexa. As the first customers, my husband and I felt truly special. Alexa made our subs with evident care and love, making the experience truly memorable. We were thoroughly impressed with her dedication and the quality of the food.

My experience at the restaurant was fantastic! The service was exceptional, with Alexa making sure I was well taken care of. She was so sweet. The subs were incredibly good. I also enjoyed a Cookie.

My experience at this restaurant was fantastic! The food was amazing, and the kitchen staff were incredibly friendly, making me feel right at home. The service and atmosphere were both rated a perfect 5 out of 5, and the food also received a perfect score.

I always leave this location very happy because the Menu Items are so fresh, the Quality and Quantity are amazing, and the Positive Atmosphere is wonderful! The Service was also a perfect 5 out of 5.

My experience at this restaurant was influenced by my hunger and a general dislike for their food, though I needed to eat. I found that everything was consistently soggy, and their food combinations were quite unusual. However, the Miss Vickie's chips were absolutely incredible!