Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
oChef » El Super Burrito – San Francisco
El Super Burrito - San Francisco
Photo from El Super Burrito
El Super Burrito at a glance
San Francisco Polk Gulch
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 78 of the guests
#2119 out of 2403 places to eat in San Francisco
#120 Mexican Restaurant out of 134 in San Francisco
Good
6.1 out of 10
Food
Service
Ambience
Value
382
Reviews
56%
Satisfaction
Often praised
- Delicious food
- Friendly service
- Good value
Frequently criticized
- Price discrepancies
- Service issues
- Poor hygiene
The restaurant, a vibrant Mexican spot in San Francisco’s lively Polk Gulch, invites you to experience authentic flavors. Whether you’re craving a quick bite or a satisfying late-night meal, El Super Burrito offers a cozy and casual atmosphere perfect for any occasion.
You’ll find delicious options, including vegetarian choices, making it a go-to for everyone. It’s a fantastic place to enjoy a taste of Mexico right in the heart of the city.
Overview: Introducting El Super Burrito
El Super Burrito offers a straightforward dining experience where the focus is clearly on the plate. Many appreciate the consistently fresh and delicious food , often highlighting the generous portions that make for a satisfying meal.
It’s a spot where you can expect hearty offerings that hit the mark for taste and quantity. However, the experience isn’t without its quirks.
While some praise the staff for being friendly and attentive, others have encountered issues with service and cleanliness . It seems the atmosphere is more functional than fancy, suggesting a place where you come primarily for the food.
Good
6.1
out of 10
382
Reviews
56%
Satisfaction
134
negative
34
neutral
214
positive
El Super Burrito earns an overall score of 6.1, placing it squarely in the average category. Customer satisfaction sits at 56%, indicating a mixed reception among diners.
This feedback is drawn from 382 customer remarks, with 214 positive and 134 negative observations, painting a balanced picture of the restaurant’s performance. Looking closer, Food leads the way with a solid (6.5), often praised for its quality and generous servings.
Service also performs respectably at (6.1), with many appreciating the staff’s efficiency and friendliness. Value comes in at a decent (5.9), though some pricing concerns exist.
The main area for improvement appears to be Ambience, scoring (4.9), which suggests the dining environment could use some attention.
What people like
- Delicious, generous portions
- Friendly, quick service
- Budget-friendly options
What people don't like
- Inaccurate online pricing
- Inconsistent service quality
- Questionable cleanliness standards
If you’re seeking a no-frills spot where the food takes center stage, El Super Burrito is worth considering. With a Recommendation Score of 6.2, it suggests a generally positive experience for many.
It’s a place that delivers on hearty Mexican fare, especially if you prioritize taste and portion size over a polished dining environment. However, be mindful of potential inconsistencies in service and the general upkeep of the space.
It might not be your go-to for a special occasion, but for a casual, satisfying meal, particularly if you’re on a budget, it could be a solid choice.
Similar Restaurants in San Francisco
- Mexican Restaurant
9.3
out of 10
out of 10
689
97.5%
- $$
- Bernal Heights
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
292
90.8%
- $$
- Lower Nob Hill
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
306
93.1%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
68
98.5%
- $$
- Silver Terrace
- Food
- Service
- Ambience
- Mexican Restaurant
8.8
out of 10
out of 10
99
90.9%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.7
out of 10
out of 10
115
84.3%
- $$
- South of Market
- Food
- Service
- Ambience
Verdict: Our expert take on El Super Burrito
Food (6.5 out of 10)
mentioned by 94% of the guests
Youll find plenty to enjoy on the food front, with many customers raving about the delicious Mexican food, especially the super burritos, flavorful al pastor tacos, and the amazing breakfast burritos. With 118 positive remarks out of 199 total, theres definitely a lot to love, contributing to a 6.5 score and a 59.3% customer satisfaction thats a bit of a mixed bag. However, not everyone was thrilled.
Some folks encountered issues like dry burritos, old meat, or food that wasnt fresh, leading to disappointment. There were also complaints about salty salsas and cold tortillas. With 59 negative comments, these are certainly areas where the kitchen could use some extra attention to ensure a consistently great experience.
Food
199
Reviews
59%
Satisfaction
59
negative
22
neutral
118
positive
Rating distribution
What people like
- Delicious burritos and tacos
- Flavorful, fresh ingredients
- Great salsa bar
What people don't like
- Dry, old, bland food
- Inconsistent food quality
- Tiny food portions
Often praised
- foodMy experience at this restaurant has been consistently positive over the years. The menu is very extensive, and the food is always great! The service is excellent, with a perfect score of 5.
- portionsHaving lived in the Bay Area on and off since 1990, and recently returning after an 18-year absence, I can honestly say that El Super Burrito reminds me of how things used to be here. They serve GREAT food with larger than average portions and have zero pretensions. I typically visit 2-3 times a week around 1 PM for a super burrito.
- Mexican foodMy experience at this restaurant was fantastic! I had the best burritos and Mexican food downtown. The breakfast burritos are amazing!
- burritoI go every week for their burrito. My experience has been consistently good.
- chips and salsadon't skip the chips and salsa it's the perfect spiciness
- California BurritoMy experience at this restaurant was fantastic! I had a Great California Burrito and enjoyed the extensive salsa bar. I especially loved the spicy red salsa.
- al pastorHubs loves their al pastor
- breakfast burritoMy experience at the restaurant was centered around their spicy breakfast burrito. It was great and perfect for when you don’t want to cook in the morning.
- burritosMy experience at this restaurant was fantastic! I had the best burritos and Mexican food downtown. The breakfast burritos are amazing!
- carnitasMy experience at the restaurant was centered around their jumbo burrito with carnitas. This burrito was incredibly generous, easily enough for two meals.
Frequently criticized
- foodMy recent experiences at this restaurant have been disappointing. On my last couple of visits, the food tasted overcooked. For example, three days ago, I ordered a taco salad for dinner, and both the carne asada and beans were overcooked.
- chipsgave me chips small bag I put little chips I was putting little extra and she said you can’t not put more
- beansWhen I ordered, the staff were very rude and gave me weird looks for my order choices. The burrito I received was not good; it had undercooked crunchy beans and was mostly guacamole with very little rice and beans.
- burritoThe burrito had undercooked crunchy beans
- food qualitythis one was not up to par
- salsasI don't know what happened, I used to like buying here but not anymore. The salsas were also very salty. 😖😫
- Dry burritoDry burrito
- allergy to meatI am very upset because there is a cashier, especially the one on Sunday mornings, who has a horrible attitude. I ordered a vegetarian meal, and they gave me pure meat, even though I repeatedly told them I am allergic to meat. When I called to let them know about the error, she started arguing with me as if I were the one who made the mistake, and then she asked what I wanted her to do.
- beefBeef was fridge-cold!
- breakfastthey don't open until 9 am... We were disappointed
If you're craving authentic Mexican food and are willing to overlook a few potential inconsistencies, this spot could be a good bet for its popular burritos and tacos. Just be mindful that some experiences have been less than stellar, so manage your expectations for a consistently perfect meal.
Service (6.1 out of 10)
mentioned by 63% of the guests
When it comes to service, this spot presents a bit of a mixed bag, landing an average 6.1 with 56.5% customer satisfaction. Many guests appreciate the friendly staff and quick service, often highlighting how attentive they are to customers and their order accuracy. With 48 positive remarks out of 85, theres a definite good vibe from many visitors.
However, not everyone has had a smooth experience. Some customers have encountered rude staff and poor customer service, noting issues with staff attitude and occasional order errors. These 31 negative comments suggest theres room for improvement in consistency, especially regarding cashier interactions and English comprehension.
Service
85
Reviews
56%
Satisfaction
31
negative
6
neutral
48
positive
Rating distribution
What people like
- Friendly staff
- Quick service
- Attentive to customers
What people don't like
- Rude staff
- Order errors
- Poor customer service
Often praised
- serviceThe food is ALWAYS delicious and fresh. Plus, they always serve me quickly and have never gotten my order wrong. The place isn't the prettiest in the world, but it is cozy and quite traditional.
- staffHonestly, I think some of the folks complaining about the staff might just not be the nicest people themselves. I ordered in Spanish out of respect, and everyone was lovely. I would 1000% come back again!
- cookThe cook was really nice when he had brought out my order
- peopleI always come here because the people are always nice, creating a very homely feeling. The Latino music playing adds to the atmosphere.
- Nice peopleNice people
- attentive to customersThe food was absolutely delicious. I was also very impressed with the cook, who was great at his job and incredibly attentive to the customers. It was a wonderful dinner experience.
- customizes it to our likingThis is our weekly go-to place. They know our order and customize it to our liking. My kid loves their rice and carnival, and my husband loves their al pastor.
- dine into go or dine in
- employeesthe two employees were both really nice
- everythingThey are great in everything they do
Frequently criticized
- serviceThe prices posted on Google were unfortunately not accurate at all. Furthermore, if you place a phone order, the staff will not update you of this discrepancy, which is a significant issue with their service.
- cashierCashier inappropriately suggests a tip before service.
- customer serviceMy experience was terrible. I called to order, and the person who took my order was very rude and had no patience for customer service. The food was also bad.
- staffthe staff is awkward with a subtle dose of attitude
- English comprehensionThey don’t comprehend English
- abruptI called to place my order and the person who answered was very aggressive. The way they spoke showed no respect and was very abrupt.
- bad serviceTake my hard-earned money somewhere a bit more pleasant. Bad service / not clean.
- cookThe cook obviously doesn't care
- cooksThe bathrooms are connected to the kitchen off the dining room and up the stickiest set of stairs to the bathroom from hell. There are two stalls and ZERO DOORS, so fingers crossed you won’t walk in on one of the cooks taking a dump like I did. Wanna know how I know he didn’t wash his hands?
- errorstarted arguing with me as if I were the del error
If youre looking for a quick bite with potentially friendly faces, this place could work, but be prepared for a mixed experience. While many appreciate the speedy and attentive staff, others have faced issues with rudeness and order accuracy. Its a bit of a gamble, so manage your expectations.
Ambience (4.9 out of 10)
mentioned by 39% of the guests
For ambience, many customers appreciate the cozy, homely feeling and the fantastic Latino music that often plays, creating a comfortable and traditional atmosphere. Some also noted the spacious booths and overall cleanliness, contributing to a pleasant dining experience. This topic received a score of 4.9, indicating an average perception, with 27 positive sentiments out of 60 total comments.
However, the ambience also faces significant criticism, particularly regarding cleanliness. Many found the place, including the bathrooms, to be quite dirty, with mentions of sticky stairs, no soap, and messy tables covered in grease. Parking can also be a challenge.
Customer satisfaction stands at 45%, reflecting a mixed bag of opinions, with 28 negative comments highlighting these issues.
Ambience
60
Reviews
45%
Satisfaction
28
negative
5
neutral
27
positive
Rating distribution
What people like
- Cozy, homely atmosphere
- Fantastic Latino music
- Spacious, comfy seating
What people don't like
- Unclean, dirty bathrooms
- Messy, greasy tables
- Difficult parking access
Often praised
- atmospherePlus, they always serve me quickly and have never gotten my order wrong. The place isn't the prettiest in the world, but it is cozy and quite traditional. Don't hesitate to go here :)
- musicmusic is fantastic
- cleanlinessOtherwise, clean and simple
- placeThe place is big
- Latino musicNice Latino music playing
- ParkingParking is not that bad
- amazing placewhat an amazing place
- baseball gameThere was a baseball game playing from the Mexican League. That was cool.
- cleanClean a d the lady taking our order was very nice
- customers95% local, Spanish speaking customers
Frequently criticized
- placePlace was a mess with overflowing trash cans
- atmosphereNot much for atmosphere
- bathroomwe did to the bathroom, a lot.....
- cleanlinessit’s very dirty- inside including the glass. filthy
- Parking spaceParking space:Difficult to find parking
- bathroomsSincerely the most disgusting experience I’ve ever had, and we haven’t even gotten to the food portion yet. The bathrooms are connected to the kitchen off the dining room and up the stickiest set of stairs to the bathroom from hell. There are two stalls and ZERO DOORS, so fingers crossed you won’t walk in on one of the cooks taking a dump like I did.
- cleaningWorst was the dogs and cleaning with was minus 1 experience
- dining roomThe dining room is very basic somewhat utilitarian with an institutional orange hue.
- dirtyMuy sucio
- disruptive individualThis tweaked out barefoot guy started yelling at and threatening us
If youre looking for a no-frills, traditional spot with good music and a homely vibe, this place might hit the mark. However, be prepared for potential cleanliness issues, especially in the restrooms, and plan ahead for parking. Its a mixed bag, so manage your expectations.
Value (5.9 out of 10)
mentioned by 40% of the guests
When it comes to value, many customers found this spot to be quite the catch! With 21 positive remarks out of 38 total, folks often praised the good prices, bang for your buck, and how its a budget friendly spot for an affordable meal. While customer satisfaction is a mixed 55.3%, the overall score for value sits at an average 5.9, suggesting its not bad, but not amazing either.
However, its not all sunshine and savings. With 16 negative opinions, some felt the price was expensive and not worth the price, especially when prices are double now compared to online menus. There were even mentions of being charged for extra lemons, ' which can certainly add up and leave a sour taste.
Value
38
Reviews
55%
Satisfaction
16
negative
1
neutral
21
positive
Rating distribution
What people like
- Affordable meal options
- Good bang for buck
- Reasonable prices
What people don't like
- Inaccurate online prices
- Unexpected extra charges
- Some items overpriced
Often praised
- priceMy experience at this restaurant was positive. I found the place to have a good price and the burrito I had was overall tasty 🌯. I did forget to ask for black beans, which was a minor oversight.
- pricesthe prices were reasonable for SF
- affordable mealmost affordable meal I ate
- bang for your buckGood bang for your buck though
- budgetMy experience at this restaurant was fantastic! I enjoyed excellent Mexican food on a budget. Any burrito with meat or vegan options, including guacamole, was less than $11.
- budget friendly spotpopular budget friendly spot
- cash payments5% discount if one pays in cash
- cheapits so cheap to be San Francisco
- good pricesgood prices
- inexpensiveInexpensive and good if you're pressed for time.
Frequently criticized
- priceYou guys charging so much and calculating little extra chips
- pricesprices should be cheaper or lower
- Price per personAlmost $20 and missing the potatoes
- burritoFor an $18 burrito can prob do better elsewhere
- charged for extra lemonscharged me for extra lemons or limes but yet I didn’t get any
- expensiveexpensive, and generally underwhelming
- not worth the pricewas not worth the price in the end
- online menusI enjoyed the horchata, taco salad, and hard fish tacos, all of which were good. However, there are a couple of significant warnings: the online menus are way out of date, and the prices are double what's listed. Additionally, the cashier inappropriately suggests a tip before service, which was an unwelcome interaction.
- prices on the internetWrong prices on the internet
- prices posted on Googleprices posted on Google were unfortunately not accurate at all
If youre looking for an affordable meal, this place *can* hit the mark, especially if youre mindful of what you order. However, be wary of potential price discrepancies or unexpected charges, as some found it surprisingly expensive for what they received.
How are the prices at El Super Burrito?
You’re looking at roughly 17 per person – reported by 78 diners. That puts it in the $11–$20 category. For a Mexican Restaurant in San Francisco, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks spend right around that $11–$20 sweet spot, with a few opting for slightly less or a bit more, showing prices cluster nicely around the average.
Here’s a quick look at what guests spend per person, based on the latest 78 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Mexican spot in San Francisco. It offers a good balance for diners looking for a quality meal without breaking the bank.
Customer Reviews: what people think about El Super Burrito
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Breakfast
Noise Level
- Loud
4
Breakfast Burrito Disappointment
My experience with the breakfast burrito was disappointing. For almost $20, I was expecting a complete meal, but it was missing the potatoes. I kept biting into it, trying to find them.
I'd recommend asking if they have potatoes before ordering the breakfast burrito. On a positive note, the beans were very tasty, and the spicy salsa was flavorful, which earned it an extra star.
- beans5
- spicy salsa4
- breakfast burrito2
- potatoes1
- Price per person3
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
2
Language Barrier and Billing Issues
My experience at this restaurant was challenging due to a significant language barrier; the staff did not seem to comprehend English, so speaking Spanish is highly recommended. I was charged for extra lemons or limes that I never received, which suggests paying close attention to your bill. When I asked a simple question, I received a dismissive 'yeah yeah, ' but my order was ultimately incorrect.
Based on these issues, I wouldn't suggest eating there.
- English comprehension2
- charged for extra lemons1
- order incorrect2
Visit Type
- Casual Outing
Service Type
- Dine-in
4
Incredibly Mid Food Experience
My experience at the restaurant was incredibly mid. The food was not great, not terrible, and nothing else was really notable. Overall, a 3/5 sounds about right for this experience.
- food5
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Consistently Delicious Fish Tacos
My experience at El Super Burrito on Polk St, SF, has been uniformly delicious on multiple visits. I consistently order the fish tacos. The service is both fast and professional.
They offer a 5% discount for cash payments. I suggested they also sell fresh Tamarindo, and I hope they consider it. This is a popular, budget-friendly spot that I highly recommend.
- fish tacos10
- service9
- cash payments7
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
3
Average Burrito, Messy Place
My experience at this restaurant was just okay. The burrito was average, and for an $18 burrito, I feel I could have found better elsewhere. The chips were also just 'meh'.
Additionally, the place itself was kind of a mess, which detracted from the overall experience.
- burrito5
- chips5
- place3
What El Super Burrito offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Late-night food
- Beer
- Small plates
- Vegetarian options
- Quick bite
Dining options
- Breakfast
- Brunch
- Dessert
- Dinner
- Lunch
Service Options
- Dine-in
- Takeout
Parking
- Free street parking
- Paid street parking
Atmosphere
- Cozy
- Casual
FAQs
What kind of dining experience can you expect at El Super Burrito?
At El Super Burrito, you can expect a cozy and casual dining experience perfect for any meal, from breakfast to dinner, and even late-night bites. You have the flexibility of dine-in or takeout options. It’s also a great spot for families, as it’s good for kids, ensuring a comfortable visit for everyone.
What convenient features does El Super Burrito offer for its guests?
El Super Burrito provides several conveniences for you. You can enjoy a range of offerings including alcohol, beer, and vegetarian options. Parking is made easy with both free and paid street parking available. The restaurant is also wheelchair accessible, with an accessible entrance and seating, and accepts credit cards, debit cards, and NFC mobile payments.
How does El Super Burrito generally perform?
El Super Burrito holds an average overall score of 6.1. Its strengths lie in Food (6.5) and Service (6.1), while Value (5.9) is decent, and Ambience (4.9) is its lowest point.
Is El Super Burrito a good option for budget-conscious diners?
Many customers find El Super Burrito to be a budget friendly spot with good prices, offering an affordable meal, especially for the portions.
What are some common complaints about El Super Burrito?
Some patrons have noted issues with cleanliness and the state of the bathrooms, as well as occasional reports of inconsistent service and inaccurate online pricing.