Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » El Burrito Express 2 – San Francisco
El Burrito Express 2 - San Francisco
Photo from El Burrito Express 2
El Burrito Express 2 at a glance
San Francisco Lower Pacific Heights
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 46 of the guests
#1701 out of 2403 places to eat in San Francisco
#89 Mexican Restaurant out of 134 in San Francisco
Good
6.9 out of 10
Food
Service
Ambience
Value
339
Reviews
67.8%
Satisfaction
Often praised
- Delicious burritos
- Friendly service
Frequently criticized
- Inconsistent food
- Poor service
The restaurant El Burrito Express 2 is a casual Mexican restaurant located in the vibrant Lower Pacific Heights neighborhood of San Francisco. You’ll find it’s a perfect spot for a quick bite, offering delicious Mexican fare for breakfast, lunch, and dinner.
Whether you’re dining in or grabbing takeout, you can expect a friendly atmosphere and satisfying meals.
Overview: Introducting El Burrito Express 2
El Burrito Express 2 offers a generally pleasant experience, often highlighted by its friendly staff and notably fast service. Many customers find the overall atmosphere welcoming for a casual meal, making it a convenient stop for a quick bite.
While the food comes out fast and is often praised, some diners have noted occasional inconsistencies. Despite these minor points, the restaurant maintains a reputation for providing a satisfying and efficient dining option for those on the go.
Good
6.9
out of 10
339
Reviews
67.8%
Satisfaction
91
negative
18
neutral
230
positive
El Burrito Express 2 achieves an overall score of 6.9 out of 10, placing it in the good category, though not exceptional. Customer satisfaction stands at 67.8%, indicating a mixed reception where many patrons are pleased, but a notable portion identifies areas for improvement.
The Food (7.2) is clearly the strongest aspect, frequently mentioned for its quality and generous portion sizes. However, Service (6) and Value (6.1) hover around average, with some finding prices a bit high.
The Ambience (6.2) also falls into this mid-range, often described as casual. These insights come from 339 customer remarks, with 230 positive and 91 negative.
What people like
- Delicious, large burritos
- Friendly, fast service
- Affordable prices
What people don't like
- Inconsistent food quality
- Poor customer service
- Parking challenges
El Burrito Express 2 presents a balanced experience. With a recommendation score of 7, it leans towards a positive visit, especially if you prioritize flavorful, substantial burritos and quick, pleasant interactions.
However, be mindful of potential inconsistencies in food preparation and occasional service hiccups. If you’re seeking a casual meal with good value for your burrito, it’s certainly worth considering, but manage expectations for other menu items or a perfectly smooth visit.
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Verdict: Our expert take on El Burrito Express 2
Food (7.2 out of 10)
mentioned by 99% of the guests
When it comes to the food, youre looking at a pretty solid experience! With a score of 7.2 and customer satisfaction at 72.3%, its clear that most diners find the grub to be good. Out of 242 total comments, a strong 175 were positive, praising delicious burritos, tasty salsas, and fresh ingredients, especially in their tacos.
However, its not all perfect. About 55 comments pointed out some issues, with common complaints about bland food, cold tacos, and occasional poor quality control. Some also mentioned overcooked items or a lack of flavor, suggesting theres a little room for improvement in consistency.
Food
242
Reviews
72%
Satisfaction
55
negative
12
neutral
175
positive
Rating distribution
What people like
- Delicious burritos
- Tasty salsas
- Fresh ingredients
What people don't like
- Bland food
- Inconsistent quality
- Cold items
Often praised
- foodI did witness a staff member using her bare hands to refill chips and doing other questionable things, even with her mask not fully pulled up. Regardless, the food was yummy. My wife got enchiladas, but she dislikes them unless they have white cheese, and these came with yellow cheese on top.
- burritosMy experience at this place was fantastic, especially with their burritos. They are hands down the best burritos in SF, and they are quite big too. I found them to be way better than Chipotle.
- salsaI ordered the surf and turf, which was served with nice thick tortilla chips. They also provided two types of salsa. What really impressed me was that they even included extra jalapenos inside the burrito.
- portion sizeI always get the larger size Bronco Burrito with Carne Asada. The meat seasoning is so delicious, and the burrito is basically two or three meals. It's an excellent value.
- burritoextra jalapenos inside the burrito. It was delicious
- carnitascarnitas and breakfast burritos are both excellent
- chipsMy experience at this restaurant was very positive. I ordered 2 Enchiladas along with chips. The food was very good, and the service was great.
- tortillasIt was bustling with a ton of people lining up to order, and they do check COVID vaccination for indoor dining. Everything is med fresh and delicious, from their tortillas to their chips and salsa. I particularly enjoyed the mango pork taco, which had sweet chunks of mango, a generous serving of tender pork, and a sprinkling of fresh cojita cheese.
- NorCal burritoTheir NorCal burrito serves the classic San Diego style burrito cravings.
- Salsa VerdeThe Salsa Verde was fantastic
Frequently criticized
- burritoOverheated burrito with foil wrap burned into the charred tortilla
- cheeseThey barely added any cheese
- guacamoleI ordered the Nacho Grande and specifically requested the guacamole and sour cream to be split on top, not overlapping. However, what I received was sour cream on the side and no guacamole at all. This was a HUGE MISS and a major letdown for my meal.
- meatThe meat was cold
- sweet potato friesFor instance, deep-frying them and serving them with a chipotle aioli mayo would be a great improvement. As they are, they taste like microwaved supermarket freezer aisle sweet potato fries, not the oven-baked kind.
- tortillasoggy white tortilla with literally no cheese inside
- Mexican SaladThe customer service was really bad, and their prices keep spiking up more and more. I was shocked when they charged me $19 for a Mexican Salad! It's overpriced for sure.
- Mexican foodnot even half of the way how Mexican food is
- Nacho Grandedeprived of guacamole on our Nacho Grande order
- al pastor macho burritoMy burrito had all the things a burrito needs but somehow they did not combine well
If you're craving a good burrito or taco with fresh ingredients and flavorful salsas, this spot is definitely worth a try. Just be aware that a few diners have experienced blandness or inconsistent quality, so manage your expectations slightly.
Service (6 out of 10)
mentioned by 53% of the guests
When it comes to service, many customers rave about the speed and kindness, noting that food often comes out fast and wait times are short. With 29 positive remarks out of 54 total, guests frequently praise the friendly staff, helpful young staff, and efficient people working there, making for a pleasant experience. The overall score for service sits at an average 6, showing some good points.
However, the picture isn't entirely rosy, with 22 negative comments contributing to a mixed 53.7% customer satisfaction. Some diners have unfortunately encountered really bad customer service, unpleasant employees, and issues where orders are consistently wrong. There are also concerns about staff members not paying attention, leading to aggravation.
Service
54
Reviews
53%
Satisfaction
22
negative
3
neutral
29
positive
Rating distribution
What people like
- Fast, kind service
- Friendly, helpful staff
- Short wait times
What people don't like
- Bad customer service
- Orders often wrong
- Unpleasant employees
Often praised
- serviceThey alone would be a reason to go back
- staffExtremely friendly staff
- ServiceService:5
- EveryoneEveryone is so friendly
- Friendly staffFriendly staff
- cashierShe said 5 minutes
- customer servicethe customer service is really good
- fast serviceFast service
- food comes out fastThe food comes out very very fast
- helpful young staffHelpful young staff
Frequently criticized
- orderdeprived of guacamole on our nacho grande order
- CyclistsI rode my bike here and the bike rack outside was full of trash, making it unusable. Cyclists, don't bother coming here. I will not order from here again.
- DoorDash offerthey don’t honor it anymore. Person was misleading.
- aggravationIt’s not worth the aggravation.
- attentionpaid attention the order would be wrong
- chefan error of the chef who clearly doesn’t like their job
- customerbarely looks up and acknowledges me as a customer.
- customer serviceReally bad customer service
- disposablesgive you lots of disposables, even sometimes when you ask not to get them
- employeethe one employee that’s usually at the register taking orders is so unpleasant.
If youre looking for quick, friendly service, youll likely be pleased, as many find the staff efficient and kind. However, be prepared for a potential mixed bag, as some experiences point to inconsistent customer service and incorrect orders, which could be a dealbreaker for you.
Ambience (6.2 out of 10)
mentioned by 24% of the guests
The ambience here offers a generally pleasant experience, scoring an average 6.2 with a mixed 69.6% customer satisfaction. Out of 23 total comments, 16 were positive, frequently highlighting the cool vibe, nice decor, and comfortable seating. Many appreciate the casual dining atmosphere, making it a nice spot to relax and enjoy a meal.
However, theres certainly room for improvement, as indicated by 7 negative remarks. Some guests found the music extremely loud, and parking can be quite a challenge, with mentions of difficult street parking. Its also noted that the environment might not be the most kid-friendly for families.
Ambience
23
Reviews
69%
Satisfaction
7
negative
0
neutral
16
positive
Rating distribution
What people like
- Cool vibe
- Nice decor
- Casual dining
What people don't like
- Loud music
- Hard parking
- Not kid-friendly
Often praised
- atmosphereComfortable to eat inside
- AtmosphereAtmosphere:5
- Cool vibeCool vibe
- casual diningSuch casual dining
- central locationHomeroom has two locations a block away from each other, one for dining in and one for take-out. The helpful young staff and central location make it a place definitely worth checking out.
- decorThe decor is nice
- keeping it sustainableKeeping it sustainable
- nice spotMy experience at this restaurant was great. I enjoyed the mexican food and found it to be a nice spot to sit and have a meal. The food comes out very very fast.
- seatingthere was good seating
- small restaurantIt a small restaurant
Frequently criticized
- parkingParking around this restaurant is hard to find and metered
- bike rackthe bike rack outside was full of trash
- everyone talkingeveryone talking
- kid-friendlyNot kid friendly for sure
- musicMusic is extremely loud
If youre seeking a casual spot with a cool vibe and dont mind a potentially lively atmosphere or a bit of a hunt for parking, this place could be worth a try. However, if quiet dining or easy parking is a top priority, you might find it a bit challenging.
Value (6.1 out of 10)
mentioned by 21% of the guests
When it comes to value, many guests find some real gems here! With 10 positive remarks out of 20 total, many appreciate the affordable prices and reasonable prices, often calling it an amazing deal where it's truly worth eating there. They often highlight the generous portion sizes, ensuring no waste of money.
However, the value proposition is a bit of a mixed bag, with a customer satisfaction of 50% and an average score of 6.1. Some guests, accounting for 7 negative comments, found the place quite expensive and overpriced, feeling it was an expensive place where they ultimately waste money.
Value
20
Reviews
50%
Satisfaction
7
negative
3
neutral
10
positive
Rating distribution
What people like
- Affordable prices
- Amazing deals
- Generous portions
What people don't like
- Too expensive
- Overpriced food
- Waste of money
Often praised
- priceGreat food for the price
- pricesMy experience at this restaurant was fantastic! The food was so delicious, and the prices were very reasonably priced, especially for the area. I also love the free chips and salsa.
- affordable pricesdelicious food at affordable prices
- amazing dealit’s an amazing deal
- no waste of moneyNo waste of money for sure
- portionfor the portion it is incredibly worth it!
- reasonable pricesReasonable prices
- worth eating thereit was worth eating there
Frequently criticized
- priceMy experience at this restaurant has been marked by a dramatic decrease in quality and a significant increase in price. For $18, I received luke-warm nachos served on a paper plate covered with foil.
- expensiveit was quite expensive
- expensive placereally expensive place for the amount and type of food
- moneyI waste my money
- overpricedOver price for sure!
- pricestheir prices keep spiking up more and more
Overall, the value here is a mixed bag. If youre seeking an amazing deal with good portions, you might be pleasantly surprised. However, be prepared that some find it expensive and overpriced, so its wise to check the menu first.
How are the prices at El Burrito Express 2?
You’re looking at roughly 18 per person – reported by 46 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most guests, 34 out of 46, spend within this $11–$20 range, showing prices are quite consistent and cluster tightly around the average.
Here’s a quick look at what guests spend per person, based on the latest 46 reviews.
How this restaurant’s value compares to similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Mexican restaurant. It offers good value without breaking the bank.
Customer Reviews: what people think about El Burrito Express 2
Price per Person
- $21–$30
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
5
Good food, but health hazard found
My experience at this restaurant was a mix of good and concerning. The food was delicious, and the service was also commendable, both receiving a rating of 4 out of 5. However, there was a significant issue regarding client health.
I found a piece of aluminum foil in my meal, which the restaurant uses to cover paper plates. While I understand there might be a reason for this practice, it's definitely not worth the risk of someone ingesting such material.
- food8
- service8
- aluminum foil2
- clients health1
Price per Person
- $21–$30
Visit Type
- Regular Visit
Group Size
- Solo
Service Type
- Dine-in
9
El Gigante Burrito is a Must-Try!
My experience at this restaurant was fantastic, primarily due to the El Gigante burrito, which I consider the best. The establishment is consistently busy, but the staff are friendly and efficient. The atmosphere is comfortable, making it a pleasant place to eat in or take food home.
I've dined here three times so far, and each visit has been consistently satisfying.
- El Gigante burrito10
- people9
- atmosphere8
Visit Type
- Delivery
Service Type
- Delivery
2
Horrible Enchilada Experience
I doordashed. The first time I ordered the Taco Salad and it was excellent. This time I got 2 enchilada combo meal.
It was horrible. I went to eat it and the foil from the plate was mixed into the food. I threw it all away.
What a disappointment.
- Taco Salad9
- foil from the plate1
- enchilada combo meal2
Visit Type
- Delivery
Service Type
- Delivery
2
Misleading Offer and Poor Service
My experience here was through a DoorDash "going out" offer. Upon payment, they explicitly stated they no longer honor such offers, which felt misleading. The staff seemed intent on charging me for extra salsa, and even though I paid for guacamole, I received a half portion in a small cup.
This felt like unreliable marketing and cunning people. I was not happy. The food itself was just okay.
- food5
- DoorDash offer2
- salsa3
- guacamole3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Chicken Burrito Experience
My experience at this restaurant was disappointing, primarily due to the food quality. I ordered a chicken burrito, and unfortunately, it did not taste good. There was a distinct burned taste, which seemed to affect all the cooked ingredients, resulting in a generally bad flavor.
Although the meal was edible and I consumed it, the experience left me concerned about the kitchen's overall standards. This was my first visit, and the only item I ordered.
- chicken burrito2
- burned taste1
- cooked ingredients2
What El Burrito Express 2 offers
Crowd
- Family-friendly
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Alcohol
- Beer
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Parking
- Usually difficult to find a space
Atmosphere
- Casual
FAQs
What kind of food can you expect at El Burrito Express 2?
At El Burrito Express 2, you can enjoy authentic Mexican cuisine. They offer a variety of dishes, including vegetarian options, perfect for a quick bite. You can stop by for breakfast, lunch, or dinner, and they also provide catering services.
What are the service and accessibility options at El Burrito Express 2 in San Francisco?
El Burrito Express 2 offers dine-in, takeout, and delivery services. For your convenience, the restaurant features a wheelchair accessible entrance, seating, and restroom, ensuring a comfortable experience for all guests.
What is the overall customer sentiment for El Burrito Express 2?
El Burrito Express 2 has an overall score of **6.9** out of 10, with customer satisfaction at **67.8%**. While **Food** (7.2) is a strong point, **Service** (6), **Value** (6.1), and **Ambience** (6.2) are considered average.
What do customers particularly enjoy about El Burrito Express 2?
Many customers appreciate the delicious and large burritos, often highlighting the **friendly staff** and **fast service**. The **portion** sizes are frequently mentioned as a positive aspect.
Are there any common complaints about El Burrito Express 2?
Some customers have noted issues with inconsistent food quality, such as cold meat or soggy tortillas. Others have experienced less than ideal customer service or found parking to be a challenge.