Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Domino’s – San Diego
Domino's - San Diego
Photo from Domino’s
Domino's at a glance
San Diego Midway District
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 15 of the guests
#754 out of 755 places to eat in San Diego
#68 Pizzeria out of 68 in San Diego
Poor
2.2 out of 10
Food
Service
Ambience
Value
311
Reviews
9.3%
Satisfaction
Often praised
- Friendly staff
- Good food
- Fair pricing
Frequently criticized
- Unreliable delivery
- Poor service
- Cold food
The pizzeria in San Diego’s vibrant Midway District offers a convenient spot for your pizza cravings. At Domino’s Pizza, you’ll find a reliable menu of classic and specialty pizzas, perfect for a quick bite or a relaxed meal.
Whether you’re looking for a no-contact delivery, a quick takeout, or prefer to dine with onsite services, this location caters to your needs. It’s a straightforward choice when you’re in the area and in the mood for a familiar favorite.
Overview: Introducting Domino's
Domino’s presents a mixed bag for patrons. While some appreciate the friendly service from staff and drivers, others have faced significant challenges with delivery and extended waiting times.
It appears the experience can vary widely, with some finding the pizza enjoyable, while others encounter issues that detract from their meal, making for an inconsistent experience.
Poor
2.2
out of 10
311
Reviews
9.3%
Satisfaction
271
negative
11
neutral
29
positive
The overall sentiment for Domino’s is quite low, reflected in a 2.2 Restaurant Score and a mere 9.3% Customer Satisfaction. This assessment is drawn from 311 customer observations, with a notable imbalance of 29 positive remarks against 271 negative ones, indicating widespread dissatisfaction.
Diving into specifics, the Food (2.8) receives the highest, albeit still poor, marks, with some finding it good. Value (3.5) follows, suggesting pricing isn’t the primary concern.
However, Service (1.9) is a significant pain point, and the Ambience (1.3) is consistently rated as very poor, often due to location constraints.
What people like
- Friendly staff
- Good food quality
- Fair pricing
What people don't like
- Unreliable delivery
- Poor customer service
- Cold/missing food
With a low Recommendation Score of 2, Domino’s seems to struggle with consistency. If you’re seeking a quick, straightforward pizza and are prepared for potential service hiccups, it might suffice.
However, be aware that many customers report significant issues with delivery and order accuracy. For a more reliable and satisfying experience, you might consider other options.
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Verdict: Our expert take on Domino's
Food (2.8 out of 10)
mentioned by 59% of the guests
Even though the overall feedback for the food is quite low, with a score of just 2.8 and customer satisfaction at 13.3%, a few of the 83 opinions did highlight some positives. Customers occasionally enjoyed the pizza, noting that it arrived hot and delicious, with some even calling the food good and yummy. However, the overwhelming majority of the 67 negative opinions paint a different picture.
Many customers faced issues with pizza quality, often finding the food temperature to be cold or burnt. There were also frequent complaints about the taste, raw chicken, and super tiny portions, making for a disappointing meal.
Food
83
Reviews
13%
Satisfaction
67
negative
5
neutral
11
positive
Rating distribution
What people like
- Pizza arrives hot
- Food is delicious
What people don't like
- Food arrives cold
- Poor food quality
- Missing/wrong items
Often praised
- pizzaPlanet Earth's number one favorite pizza fast
- foodgood food
- Domino's pizzaMy experience at Domino's pizza on base was great! They handled the graduation of all the new Marines great, and treated us families just as well!
- everythingEVERYTHING was delicious
Frequently criticized
- pizzaI wish I could describe how the food tasted, but my pizza never made it. It was over 30 minutes late when I called to check up on it, and my order hadn’t even left the Domino's.
- foodyou cant even get your food
- pizzaswhoever is making the pizzas, never had an order this horrendous
- chickenThe chicken is nothing but dough
- doughthe pizza place ran out of dough
- drinksDidn't offer our drinks we already paid for
- food temperatureWhen I called back, I was on hold for another 30 minutes. Finally, I got my order, but they forgot items and the food was cold.
- Brooklyn crusttried many times to get the Brooklyn crust
- DominosDominos is usually good but this one is awful
- NY style pizzathe large size pizza is a now a medium sized pizza
Given the overwhelmingly negative feedback on food quality and customer satisfaction, it's probably best to manage your expectations if you decide to order. You might encounter issues with cold food or incorrect orders, so proceed with caution.
Service (1.9 out of 10)
mentioned by 98% of the guests
Despite a challenging overall picture, there are glimmers of hope in the service department. Out of 209 customer remarks, 15 highlighted positive interactions, often praising friendly drivers like Cynthia, polite staff, and helpful managers who went the extra mile. Some even experienced extremely friendly service and prompt delivery, showing that good experiences are possible.
However, the vast majority of feedback paints a grim picture, with 191 negative comments contributing to a 1.9 score and a very poor 7.2% customer satisfaction. Recurring issues include bad service, excessive waiting time, incompetent staff, and frequent order cancellations. Many customers reported being hung up on or finding that no one answered the phone, leading to immense frustration.
Service
209
Reviews
7%
Satisfaction
191
negative
3
neutral
15
positive
Rating distribution
What people like
- Friendly drivers
- Helpful managers
- Prompt delivery
What people don't like
- Bad customer service
- Long wait times
- Order cancellations
Often praised
- serviceMy experience at this restaurant was Planet Earth's number one favorite pizza fast. The service was extremely friendly, and they will go out of their way to make sure you say wow.
- driverthe best thing from this place was the driver
- driver Cynthiathe driver Cynthia was extremely friendly
- driverspolite & prompt drivers
- employeesThe employees seem to really get along with eachother
- handled the graduationMy experience at Domino's pizza on base was great! They handled the graduation of all the new Marines great, and treated us families just as well!
- lady on the phoneVery Polite lady on the phone.
- managerWhen he attempted to explain our situation, another staff member stated, “You were rude so I’m not going to help you. ” The manager was polite and helpful but could not offer a solution. A different staff member took our order again and made our pizzas, but then claimed they were gone when she went to retrieve them from the oven.
- manager DanielThe manager Daniel very generously dropped off the pizza
- pizza deliveryget my pizza on time or sooner sometimes
Frequently criticized
- deliveryThe app indicated my order was in the oven, had passed quality checks, and was out for delivery. However, I then missed a call with a message stating my order was canceled. Upon calling back at 12: 21 AM, I was informed they couldn't deliver because they close at 12: 30 AM and wouldn't be able to reach me in time.
- waiting timeMy experience was extremely negative due to the terrible service. After waiting three hours for pizza and enduring many phone calls with a snippy lady who constantly put me on hold, I gave up waiting for my food and ordered from somewhere else. When I finally did speak to someone, they explained they only had one driver and two people in the store with no manager.
- orderThe app indicated my order was in the oven, had passed quality checks, and was out for delivery. However, I then missed a call with a message stating my order was canceled. Upon calling back at 12: 21 AM, I was informed they couldn't deliver because they close at 12: 30 AM and wouldn't be able to reach me in time.
- customer serviceI ordered at 6: 45 and was told it would take 30 minutes. After waiting, I called at 7: 33 to inquire about my food, and the customer service was awful. The pizza finally arrived ice cold at 8: 15/8: 20.
- servicenever in my life have I experienced service like this
- managerAfter waiting three hours for pizza and enduring many phone calls with a snippy lady who constantly put me on hold, I gave up waiting for my food and ordered from somewhere else. When I finally did speak to someone, they explained they only had one driver and two people in the store with no manager. I hate being one to complain, but this was absurd.
- delivery timeStore. They have zero customer service and your order will either take more than double the time to be delivered or just won’t be delivered at all. Do yourself a favor and go somewhere else.
- refundI have more questions so I call back. I want to make sure that the gm has my info to get a refund. The manager says he has all the info already and then hangs up on me again!
- wait timeThe pizza was cold and the drinks were super flat. We faced a long wait time. When we inquired about the flat drinks, we were told they were out of carbonated water and no alternative like bottled drinks was offered, nor was an 'out of order' sign placed.
- delivery driverone certain female delivery driver is working
If you're considering this place, be prepared for a significant gamble on service quality. While a few customers have had genuinely positive experiences, the overwhelming feedback points to frequent issues with wait times, order accuracy, and customer communication. Proceed with caution, as disappointment seems to be a common outcome here.
Ambience (1.3 out of 10)
mentioned by 5% of the guests
When it comes to the ambience, theres unfortunately no positive feedback to share, as we found 0 positive comments among the 4 pieces of customer feedback. It seems theres nothing to highlight on the bright side for this particular aspect. However, the overall vibe here is quite challenging, reflected in a poor score of 1.3 and a customer satisfaction of 0%.
The main issue, highlighted by terms like military base, atmosphere, and location, is that many customers simply cannot get inside the military base, making the restaurant inaccessible. Several comments noted the atmosphere was also a 1 or Atmosphere: 2 due to this significant hurdle.
Ambience
4
Reviews
0%
Satisfaction
4
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Military base location
- Inaccessible to public
- Poor atmosphere score
Often praised
No positive aspects so far.
Frequently criticized
- atmosphereatmosphere was also a 1
- locationIt is on the Base!!!! Do not order if you are not in!!!!
- military basecannot get inside the military base
Unless you have direct access to a military base, this spot is a definite no-go. The primary feedback indicates that most people simply can't get in, making it impossible to experience any atmosphere at all.
Value (3.5 out of 10)
mentioned by 16% of the guests
While some customers found a great price on certain items and felt that the price was generally fair, the overall sentiment for value is quite low. With a score of 3.5 (poor) and only 3 positive remarks out of 15 total comments, it seems these positive experiences are unfortunately rare. However, the majority of feedback points to significant issues, with 9 negative comments highlighting concerns like unexpected delivery fee costs, being charged $3.50 for cheese and peppers, and frustrating situations where payment processed but no refund was given, leading to lost time and money.
This contributes to a very low customer satisfaction of just 20% (poor).
Value
15
Reviews
20%
Satisfaction
9
negative
3
neutral
3
positive
Rating distribution
What people like
- Fair item pricing
What people don't like
- No refunds issued
- High hidden costs
- Tiny portions, high price
Often praised
- priceDomino's pizzas generally have a fair price on them
Frequently criticized
- delivery feeunless I paid a delivery fee
- pricetiny portioned for its price
- $50When I tried to reach their store, no one answered the phone. Consequently, I had to order from another place and am still out $50.
- cheese and pepperscharged me $3.50 for cheese and peppers
- payment processedWrong! My payment was processed, driver tip and all. I call the store on Monday and talk to the manager (who is not really working for that store, just filling in tonight so he apparently does not care) who tells me he cannot do anything about it.
- refunddidn’t get a refund even though we were told that our order had been canceled
- time and moneySave your time and money
Given the 3.5 score and 20% customer satisfaction, value here is a major concern. While a few find the price fair, many report hidden costs, unfulfilled orders, and poor portion sizes. You might want to save your time and money elsewhere if value is a top priority.
How are the prices at Domino's?
You’re looking at roughly 23 per person – reported by 15 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at the full picture, there’s a nice variety in what people spend. While the average lands in the $21–$30 bracket, many guests also enjoy options in the $11–$20 range, showing a good mix of choices.
Here’s a quick look at what guests spend per person, based on the latest 15 reviews.
How this Pizzeria’s value stacks up against similar spots in San Diego.
Overall, we think the pricing feels pretty fair for a Pizzeria. It offers a good balance, allowing for both more casual and slightly more indulgent meals without breaking the bank.
Customer Reviews: what people think about Domino's
Visit Type
- Casual Outing
Service Type
- Dine-in
1
Worst Manager, Terrible Pizza Experience
My experience at this restaurant was incredibly disappointing. The manager is the worst manager ever, providing the worst customer experience. She made me feel like a worthless customer.
Furthermore, my pizza was full of bubbles, and the dough did not taste fresh. It's perplexing how the regular employees make the pizza taste better when they are present, but when she makes my pizza, it looks and tastes rushed and inedible. I believe the management position should be given to someone who truly deserves it.
- manager1
- customer experience1
- pizza2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Size
- Solo
Service Type
- Dine-in
2
Brooklyn Crust Not Available
My experience at this restaurant has been consistently disappointing regarding the crust. I have tried many times to get the Brooklyn crust, and each time I end up receiving a hand tossed crust instead. This has been a recurring issue.
- Brooklyn crust2
- hand tossed2
Price per Person
- $1–$10
Visit Type
- Delivery
Service Type
- Takeout
3
Disappointing Domino's Experience
My experience at this restaurant was a takeaway hole in the wall. I haven't eaten at Domino's Pizza in ten years, and this visit did not change my mind. The food received a low rating of 2, and the atmosphere was also rated poorly at 2.
While the service was rated a bit higher at 4, the overall experience was underwhelming.
- service4
- food2
- atmosphere2
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Dry pasta, smashed pizza, poor service
My experience at this restaurant was disappointing. I ordered pasta and pizza. The pasta tasted old and was very dry, lacking any sauce.
The pizza box was smashed, causing half the toppings to stick to the lid. When I called to inquire about a replacement or refund, I was told I'd have to pay extra for sauce. I would advise others to save their money and order from elsewhere.
- pasta2
- pizza box2
- sauce1
Visit Type
- Delivery
Service Type
- Delivery
1
Horrible Experience, Do Not Order
My experience was absolutely horrible. I would not recommend ordering food from here. The food was served on a marine bass, which is strange, and I couldn't even get my food.
The girl who answered the phone acted like she didn't care. I suggest they terminate this business.
- food1
- girl who answers1
What Domino's offers
Payments
- Credit cards
- Debit cards
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What parking options are available at Domino's in San Diego?
When you visit Domino’s in San Diego, you’ll find convenient parking solutions. The location offers both free street parking and a dedicated free parking lot, making your visit hassle-free.
Is Domino's in the Midway District wheelchair accessible?
Yes, Domino’s in San Diego’s Midway District is designed with accessibility in mind. You’ll find a wheelchair accessible entrance and a dedicated wheelchair accessible parking lot for your convenience.
How does Domino's generally perform according to customer feedback?
Overall, Domino’s receives a **2.2** score, indicating a poor experience for many. While **Food** (2.8) and **Value** (3.5) are slightly higher, **Service** (1.9) and **Ambience** (1.3) fall significantly short.
What aspects of Domino's do customers appreciate?
Some customers have highlighted the **friendly service** from drivers and staff, and a few found the **pizza** itself to be good with a **fair price**.
What are the primary concerns customers have with Domino's?
Frequent complaints include **unreliable delivery** with long **waiting times**, poor **customer service**, and receiving **cold food** or missing items.