Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Domino’s Pizza – Orlando
Domino's Pizza - Orlando
Photo from Domino’s Pizza
Domino's Pizza at a glance
Orlando Metro West
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 16 of the guests
#159 out of 163 places to eat in Orlando
#13 Pizzeria out of 14 in Orlando
Poor
3.3 out of 10
Food
Service
Ambience
Value
339
Reviews
23.3%
Satisfaction
Often praised
- Clean environment
- Good deals
- Fast delivery
Frequently criticized
- Poor service
- Inconsistent food
- Payment issues
The pizzeria in Orlando’s vibrant Metro West neighborhood offers a convenient and reliable option for your pizza cravings. When you’re looking for a quick and satisfying meal, Domino’s Pizza is a familiar name you can trust.
You’ll find a straightforward experience focused on getting your delicious order to you efficiently, whether you prefer to pick it up or have it delivered right to your door.
Overview: Introducting Domino's Pizza
Domino’s Pizza offers a mixed experience for its patrons. While some appreciate the clean and organized environment, alongside the convenience of their deals, others have encountered notable challenges during their visits.
However, the overall customer experience, particularly concerning delivery and staff interactions, frequently emerges as a significant point of frustration. The actual quality of the food also appears to be inconsistent, leading to varied opinions among customers.
Poor
3.3
out of 10
339
Reviews
23.3%
Satisfaction
248
negative
12
neutral
79
positive
Looking at the numbers, Domino’s Pizza registers a Restaurant Score of 3.3, placing it in the lower tier. This aligns with a rather low Customer Satisfaction of 23.3%, indicating that a significant portion of customers leave feeling disappointed.
These figures are drawn from a substantial 339 customer opinions, with a clear imbalance of 79 positive remarks against 248 negative ones. Diving deeper, Service (3.0) appears to be a primary concern, attracting the most discussion and receiving a poor score.
Food (3.9) also struggles, despite being the most reviewed aspect, suggesting quality issues. While Value (3.3) is similarly rated as poor, the Ambience (4.8) fares slightly better, though still only average, often noted for being clean.
What people like
- Clean, organized environment
- Good deals available
- Fast delivery service
What people don't like
- Poor customer service
- Inconsistent food quality
- Payment/refund problems
With a Recommendation Score of 3.3, Domino’s Pizza presents a challenging proposition. While some find value in their deals and appreciate a quick delivery, the overall experience is frequently marred by significant issues, particularly concerning service and food consistency.
If you prioritize convenience and specific deals, you might find it acceptable. However, for a consistently positive dining experience with reliable food quality and attentive service, you may want to explore other options.
Proceed with caution.
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Verdict: Our expert take on Domino's Pizza
Food (3.9 out of 10)
mentioned by 64% of the guests
When it comes to the food here, it seems theres a bit of a mixed bag, with 27 positive experiences out of 90 total. Many folks rave about the pizza, especially deep dish pizza, calling it delicious food and often cooked to perfection. Youll also find praise for flavorful pasta, tasty wings, and even the lava cake dessert hitting the spot for some.
However, the overall sentiment for food is quite challenging, reflected in a score of just 3.9 and a poor customer satisfaction of 30%. A significant 59 negative experiences highlight concerns about pizza quality, with complaints ranging from burnt food and inedible food to skimpy toppings and disappointing tater tots. It seems consistency is a real issue here.
Food
90
Reviews
30%
Satisfaction
59
negative
4
neutral
27
positive
Rating distribution
What people like
- Delicious pizza
- Flavorful pasta
- Great lava cake
What people don't like
- Poor pizza quality
- Burnt, inedible food
- Half-eaten drumsticks
Often praised
- pizzaThey are excellent at paying attention to our little customizations. We always receive flavorful pasta and pizza. We've recently started ordering the wings, and they are good too!
- foodPreviously, I had let similar incidents slide, hoping for the best, but this is no longer acceptable. I've been a regular customer, ordering multiple times a week, because the food is decent and the location is convenient. However, due to this persistent issue of drivers soliciting additional tips, I will no longer be ordering from Domino's.
- Domino's pizzabest made Dominos pizza I’ve had
- cooked to perfectionfood is delicious and cooked to perfection
- deep dish pizzaThe carside pickup was fast. Their deep dish pizza is legit and the pricing is good with their deals! I will keep coming here for my quick pizza fix.
- delicious foodmaking sure our food is delicious
- flavorful pastaalways get flavorful pasta
- lava cake dessertalways order and enjoy the food, especially the lava cake dessert
- pizza placethe BEST Dominos,check that, pizza place I've ever dealt with
- pizzasPizzas always come quick and the way I like.
Frequently criticized
- pizzaThe pizza at this Domino's does NOT look like the commercials
- foodThe driver seemed lost, wandering the community instead of calling for directions. Overall, there was poor execution, poor communication, and inferior food. I would advise others to pass this location by if they want decent pizza.
- saucemist of sauce was more like pita chips
- wingsI love their cheesy bread and wings. However, the wings were very small and the cheesy bread was overcooked.
- chicken drumsticksit wasn’t the lava cake at all—it was chicken drumsticks
- 2L sodaThey forget the 2L
- 2nd half of ordernever received the 2nd half of the order
- amount of toppingsdisappointed by the amount of toppings
- burnt foodfood came completely burnt
- cheesy breadI love their cheesy bread and wings. However, the wings were very small and the cheesy bread was overcooked.
If youre craving a quick pizza fix and hoping for a good experience, it might be a gamble. While some find delicious food, the high number of negative reports about quality and consistency suggest you might be disappointed. Proceed with caution, especially if youre particular about your order.
Service (3 out of 10)
mentioned by 91% of the guests
While the overall service experience here is rated as poor with a score of 3 and customer satisfaction at a mere 20%, it's not all bad news. Out of 220 opinions, 44 customers did praise the fast and friendly staff, noting quick delivery and attentive service, especially for specific orders and customizations. Some even highlighted individual employees for their great work.
However, the majority of feedback, with 172 negative mentions, points to significant issues. Many experienced rude attitudes, poor customer service, and messed up orders. Long wait times and a lack of willingness to fix problems were also frequently cited, contributing to the low satisfaction and score.
Service
220
Reviews
20%
Satisfaction
172
negative
4
neutral
44
positive
Rating distribution
What people like
- Fast delivery
- Friendly staff
- Attentive service
What people don't like
- Rude staff attitudes
- Poor customer service
- Messed up orders
Often praised
- staffstaff at this location do not waste time
- serviceservice were rated a respectable 4
- deliveryMy experience at this restaurant was excellent. The delivery was fast, and the associate who took my order was so attentive that they remembered my name and my last order. It's truly the best place to order pizza.
- managerKayla is the best manager ever
- DanteDante was really amazing he made my sandwich with love
- Employee'sEmployee's seem to love their jobs are very nice,helpful and professional
- MiguelI recently moved to the area and this is probably the best made Domino's pizza I’ve had. It seems like Miguel made my food, so keep doing your thing, my dude.
- NicoleNicole is a gem
- NiomeNiome thank you she was amazing
- OrdersOrders are always correct and on time
Frequently criticized
- customer serviceMy experience at this Domino's was literally the worst thus far. It felt like it was run by a bunch of children with no hospitality or customer service. My pizza was so hard and dry with a mist of sauce; it was more like pita chips and dip.
- managermanager had canceled it because I was outside the restaurant with my boyfriend busy
- serviceI called the store to arrange a delivery, but they hung up on me. Because of this terrible service, we will never try to order from them again.
- deliveryI can't even tell about the food because they never delivered it. The money was taken from my account, and while I can track my order on the Domino's tracker site, they claim they can't find it in their system.
- orderI made my order online for pickup, and when I arrived, they told me that the manager had canceled it because she was busy outside the restaurant with her boyfriend. I find this to be a lack of respect and unprofessionalism!
- staffI will not support this Domino's ever again. Furthermore, she was extremely rude to her staff, belittling them and calling them names. It's a horrible work environment.
- waiting timeMy experience was incredibly frustrating. I see why they get nobody; it's been 5 minutes and the robot is still talking. I'm trying to order, and nobody is picking up 🤦🏾♀️.
- attitudeattitude over the phone
- closing timethey close at 12 am but the cashier says that they only take orders until 10:30
- behaviorapologized for the behavior of Bruton blvd dominos
Considering the poor score of 3 and low customer satisfaction of 20%, service here is a real gamble. While some find it fast and friendly, be prepared for potential issues like rude staff or incorrect orders. You might want to consider other options if consistent service is a priority.
Ambience (4.8 out of 10)
mentioned by 14% of the guests
When it comes to the vibe, it's a bit of a mixed bag, with a score of 4.8 putting it squarely in the average range. Many customers love the favorite location and appreciate the place for its clean and organized atmosphere, as noted in 5 positive comments. It seems like a spot where people feel comfortable and enjoy their surroundings.
However, customer satisfaction is quite poor at just 35.7%, and there are 7 negative reports that paint a different picture. Concerns about the work environment and the general place are prominent, with issues like a locked door and an unhygienic incident being major red flags. It sounds like there are some serious operational and customer service issues impacting the overall experience.
Ambience
14
Reviews
35%
Satisfaction
7
negative
2
neutral
5
positive
Rating distribution
What people like
- Favorite location
- Clean and organized
- Great atmosphere
What people don't like
- Horrible work environment
- Nasty manager incident
- Locked front door
- Unacceptable unhygienic issue
Often praised
- PlacePlace is always clean and organized
- atmosphereatmosphere were rated a respectable 4
- favorite locationDefinitely my favorite location
- locationGreat location and overall experience.
- placeI recommend this place clean as well
Frequently criticized
- doorThe door is closed
- front doorThis was particularly baffling because there were only three customers inside the building. I don't understand why they would lock the front door just because they are “busy. ” It was a bad bad bad experience.
- hygienicHowever, when the delivery finally arrived, I was shocked to find a box with chicken drumsticks that had clearly already been eaten. This is completely unacceptable and extremely unhygienic. I expected a quick fix to a simple mistake, but this made the situation even worse.
- peoplewhy are there not more people
- placeThe supposed manager was incredibly nasty and began cursing at me, almost escalating to a fight in front of other customers. It was a truly horrible place, and I would never come here again.
- restaurantwhy are there not more people
- work environmentWhat kind of work environment is this? Horrible.
If you're looking for a clean and well-kept spot, you might find something to like about the general atmosphere. However, be aware that significant issues with management and service could severely impact your visit, making it a risky choice for a pleasant experience.
Value (3.3 out of 10)
mentioned by 14% of the guests
When it comes to value, some folks really appreciate the pricing and deals offered, especially those sweet Dominos deals. Customers have noted that the carside pickup is fast and the deep dish pizza is legit, making it a good spot for a quick pizza fix. While the overall customer satisfaction sits at a poor 20%, and the score is a poor 3.3, these positive remarks, though few (3 out of 15 total comments), highlight some bright spots.
However, the picture isn't all rosy. Many customers have faced issues with being asked for a tip directly, concerns about money being stolen, and being asked to charge me more money for remakes. There are also significant frustrations around not receiving orders, difficulties getting a refund, and problems with cash payment for larger orders.
These negative experiences dominate, with 10 negative comments painting a challenging scene.
Value
15
Reviews
20%
Satisfaction
10
negative
2
neutral
3
positive
Rating distribution
What people like
- Good deals
- Fair pricing
- Fast carside pickup
What people don't like
- Refund issues
- Cash payment problems
- Unexpected charges
Often praised
- Dominos dealsDominos deals are the best value right now.
- dealsThe carside pickup was fast. Their deep dish pizza is legit and the pricing is good with their deals! I will keep coming here for my quick pizza fix.
- pricingThe carside pickup was fast. Their deep dish pizza is legit and the pricing is good with their deals! I will keep coming here for my quick pizza fix.
Frequently criticized
- moneythey will steal money from you
- cash paymentMy experience at this restaurant was primarily shaped by a significant policy change regarding payments. While the food received a perfect score of 5, the inability to pay with cash for orders over $30 was a major drawback. This is a key reason I choose Domino's, as I prefer to use cash for delivered pizzas.
- charge me more moneywant to charge me more money to remake and or add more cheese
- order21 dollar order
- paid forwe did pay, and it didn’t come
- purchasessee how much this cost you in the long run
- refundI never received a refund, which is still unresolved
- store creditoffered store credit, which felt really unfair
- tipasked me for a tip to my face upon delivery
If youre looking for good deals and dont mind potential payment or refund hassles, you might find some value here. However, be wary of unexpected charges or issues with cash payment, as these are significant dealbreakers for many. It's a mixed bag where the negatives currently outweigh the positives.
How are the prices at Domino's Pizza?
You’re looking at roughly 20 per person – reported by 16 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks tend to spend right in that $11–$20 sweet spot, though there’s a little wiggle room for those looking for a slightly cheaper bite or a bit more of a splurge.
Here’s a quick look at what guests spend per person, based on the latest 16 reviews.
How this Pizzeria’s value stacks up against similar spots in Orlando.
Overall, we think the pricing here feels pretty fair for a Pizzeria. It offers good value without breaking the bank.
Customer Reviews: what people think about Domino's Pizza
Price per Person
- $11–$20
Service Intent
- Delivery
Visit Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
1
Terrible Experience, Money Stolen
Beware when purchasing from this Domino's. If you have any issues, they will steal money from you and refuse to do any refunds or provide assistance. I ended up doing separate orders, and was told it would be delivered together.
The pizza arrived cold, and I never received the second half of the order. I called the manager multiple times for solutions, and she refused to assist. They stole money from us.
Your money is better spent elsewhere. I'd suggest Marco's Pizza; better pizza and better customer service.
- money1
- refunds1
- assistance1
Price per Person
- $31–$40
Service Intent
- Delivery
Visit Type
- Takeout
Wait Time
- Long (31+ min.)
1
Extremely Poor Service and Unacceptable Staff Behavior
My experience at Domino's (MetroWest, Orlando) was extremely poor due to unacceptable staff behavior and incorrect food preparation. I ordered a split half-and-half pizza online, with distinct toppings for each side. Upon pickup, the order was not confirmed.
When I arrived home, I discovered the pizza was made incorrectly, with all toppings mixed together instead of being split as requested. I attempted to resolve this by calling the store five times, with wait times up to 11 minutes. When an employee finally answered, they repeatedly interrupted me and hung up, citing they were "too busy.
" I then returned to the store in person. Both employees were extremely rude and unprofessional. The female employee, who seemed to be the manager, told me to "shut up, " called me a name, and threatened to call the police if I ever returned.
Instead of resolving the issue, she canceled the order, but I have yet to receive a refund. This level of behavior, including ignoring calls, hanging up, verbal abuse, and threats, is unacceptable for customer service. The website also did not provide an easy ordering experience, as evidenced by photos.
It was a very disappointing experience, and I will not return.
- split half-and-half pizza2
- staff behavior1
- waiting time2
Price per Person
- $11–$20
Service Intent
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Visit Type
- Delivery
2
Delivery Driver Begged for More Tip
My experience was marred by a delivery driver who asked me for a tip directly upon delivery. I had already provided a 25% tip, which I felt was generous for the cost of my meal. When I explained this, he then asked about tips for the store employees, implying the delivery fee wasn't sufficient.
He then proceeded to make unsolicited comments about my yard needing work. I politely declined to offer more, and he eventually left. This same driver repeated this behavior approximately 19 minutes ago.
Previously, I had let similar incidents slide, hoping for the best, but this is no longer acceptable. I've been a regular customer, ordering multiple times a week, because the food is decent and the location is convenient. However, due to this persistent issue of drivers soliciting additional tips, I will no longer be ordering from Domino's.
I prefer to patronize establishments that do not subject their customers to such uncomfortable interactions, especially when I've already tipped $5 on a $16 order for a delivery less than a mile away.
- delivery fee5
- food7
- delivery driver1
- tip1
- purchases2
Service Intent
- Delivery
Visit Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Cold Pizza, Poor Service, and a Bad Experience
My experience was extremely disappointing. The food arrived cold, even though it was supposedly in an insulated bag. The advertised guarantee is a joke because it only offers a discount on a future order, which is unlikely given the poor quality.
The pizza itself was dry and cold, despite ordering extra sauce. It was also poorly portioned, with more bread than toppings, and not at all like the "New York style" I ordered. If the tracker times are accurate, my food sat for over 20 minutes before delivery.
The driver seemed lost, wandering the community instead of calling for directions. Overall, there was poor execution, poor communication, and inferior food. I would advise others to pass this location by if they want decent pizza.
- food1
- guarantee1
- pizza2
Service Intent
- Delivery
Visit Type
- Delivery
Wait Time
- Long (31+ min.)
1
Terrible Delivery and Service Experience
My experience was extremely negative. I ordered through DoorDash, but their own drivers delivered the order. The driver went to the wrong building and, instead of trying to contact me, simply marked the order as delivered.
I could see him lost on the map and repeatedly tried calling the restaurant to provide directions, but no one answered. They even hung up on me. When I attempted to reorder for pickup, I was told it would take over an hour.
Checking Google afterward revealed numerous bad reviews for this location, indicating a persistent lack of improvement.
- delivery driver1
- contacting customer1
- restaurant contact1
What Domino's Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options are available at Domino's Pizza in Metro West?
At Domino’s Pizza, you have several convenient service options to choose from. You can opt for traditional onsite services, enjoy the ease of no-contact delivery, or pick up your order with their efficient takeout service. Delivery is also readily available, ensuring you get your pizza exactly how and where you want it.
Does Domino's Pizza in Orlando offer accessible parking and entrance?
Yes, Domino’s Pizza in Orlando is designed with accessibility in mind. You’ll find both a wheelchair accessible entrance and a wheelchair accessible parking lot, making it convenient for all visitors. Additionally, free street parking and a free parking lot are available for your ease when picking up your order.
What is the overall customer sentiment for Domino's Pizza?
Customer sentiment for Domino’s Pizza is generally low, with a Restaurant Score of 3.3 and Customer Satisfaction at 23.3%. While Ambience (4.8) is average, Food (3.9), Value (3.3), and especially Service (3.0) receive poor scores.
Are there any positive aspects of Domino's Pizza?
Yes, customers often appreciate the clean and organized environment. Many also find their deals to be a good value, and some praise the fast delivery and specific items like deep dish pizza or flavorful pasta.
What are the main complaints about Domino's Pizza?
Key complaints include poor customer service, issues with delivery and order accuracy, and problems with payment or refunds. Additionally, many customers report inconsistent food quality, with concerns about toppings, cooking, and presentation.