Carl's Jr - Reviews

After a 4-hour wait in the sun at MEPS, I dropped in for sodas. The restaurant was short-staffed at the front, and I had to wait about 5 minutes to be served while the two harried attendants hustled. The sodas were so watered down that it was difficult to distinguish between root beer, diet Coke, or Dr. Pepper. Additionally, the bathrooms were locked, and the parking spaces were very narrow. I won't be back.

My experience at this restaurant was a mix of positive and negative. I definitely liked the delicious Western Burger Combo. The cashier, Kimbo, was the hardest working cashier I've seen in a while, and was very professional and kind. However, I did not like the manager, Jose, who was barking orders and yelling at staff. He also tried to yell at me, and I had to tell him to relax. I've never seen a manager chilling in the back instead of helping out front. I can only recommend using the drive-thru.

I purchased a cup of coffee and the server handed me a cup with the plastic lid melting. When I went to return the item, she advised on a recorded line that she placed the coffee cup next to the heaters where it keeps the food warm before it is given to you in the checkout or in the drive-through, which subsequently caused the lid to melt. As she handed me the cup, I could smell burning plastic. I realize that it was the actual lid to the cup, but I reported this to her. She apologized and offered to replace or refund, but my concerns were her misconduct and placing a plastic container next to a heater. She refused to give her name but advised me to contact her manager, Jose. When I asked Jose if he was advised of this incident, he said that this worker told him that the coffee was too hot, so in other words, he blatantly admitted that she lied about the situation when this was more than just a hot cup of coffee. I have her on a recorded line telling me what she did with that coffee cup before she handed it to me. What really concerned me was when I went into the location to return the food. The inside of the restaurant smelled like sewage. The metal cabinets were bending where if you were to rub up against it, you could have caused an injury to your leg. There were several health concerns after I witnessed the inside of this location.

My experience at this Carl's Jr. was just OK. It's a well-known spot, and I was happy to find the restroom was big and easy to use. However, they only offer soda for drinks, and I wished I could have gotten lemonade. The food, service, and atmosphere were rated a 3 out of 5.

My experience at this restaurant was fantastic, largely due to the super nice and super efficient guy who works the drive-through every Monday. I also have an unreasonable love for the Big Carl, which I'd describe as a Big Mac from McDonald's if they didn't hate you. The overall experience was excellent, with high marks for service, atmosphere, and food.

Normally I hate going through fast food drive-thrus, but the customer service provided by KIMBO here at this location was awesome. She was super fast, kind, and an amazing worker. I will be coming back to this location specifically! Give this woman a ✨raise! ✨

My experience at the restaurant was negative due to the rude drive-through staff. The employee at 4: 43 PM on June 25th, 2025, acted as if they did not want to work there. Their unprofessional behavior, taking out frustrations on customers, made it impossible to communicate properly. I decided to leave because of this inability to communicate.

My dine-in experience was really bad. The staff completely ignored us. There were three elderly people ahead of me who struggled with the self-checkout, and I tried to help them. However, the mean lady at the front just ignored them. I'm questioning if the owner is aware that employees are telling customers it's self-checkout only.

My experience at this restaurant was absolutely terrible due to the slow service. The individual serving us moved slower than a turtle and showed zero sense of urgency, which led to a significant pile-up of customers. It's definitely not fast food, or even close to it. While the service was a major letdown, the food itself was quite good, earning a score of 4.

My experience at this restaurant was quite unusual. For the first time ever, I was asked to back my car up after ordering my food. The staff explained it was related to the food timers, but it felt a bit dishonest since I still had to wait. The Grilled Cheese Breakfast Sandwich was recommended, and the meal was breakfast. The service, food, and atmosphere were all rated a 3 out of 5, and the price per person was between $10–20.