oChef » Carl’s Jr – Las Vegas » Carl’s Jr – Las Vegas – Reviews
Carl's Jr - Reviews
150 S Rainbow Blvd, 89145 Las Vegas
All reviews at a glance
237
Reviews
37.6%
Satisfaction
130
negative
18
neutral
89
positive
What people say about Carl's Jr
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Service Intent
Group Size
Visit Type
Group Type
Wait Time
Meal Type
Noise Level
Price per Person
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Dinner
2
Closed Early, Went to Taco Bell
I left the gym at 9: 38 PM and arrived at Carl's at 9: 45 PM. The sign stated they close at 10: 00 PM, but Angelica mentioned they close at 9: 45 PM. Both doors were locked when I got there.
I ended up driving across the street to Taco Bell, which also closes at 10: 00 PM but locks their doors at 10: 05 PM. I don't particularly enjoy eating in my car, but I try to eat relatively soon after the gym. Good on you, Taco Bell.
- closing time2
- eating in car3
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
1
Credit card stolen, fraudulent charges
My experience at this restaurant was extremely negative due to a serious security issue. The lady at the counter stole my credit card information. She took my card and it was about 10 minutes before she gave it back.
Shortly after I ordered, I saw a fraudulent charge in my account, and this is the only place I used that card for. I had to lock my card and get a replacement.
- credit card information1
- fraudulent charge1
Price per Person
- $11–$20
Service Intent
- Casual Outing
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Great Burgers, Fries, but Toast the Bun!
My experience at this restaurant was largely positive, especially with their new Cali XL burger. The fries were usually fresh, which is always a plus. I definitely recommend trying the burger.
My only suggestion for improvement would be to toast the bread for the burgers.
- Cali XL burger9
- fries8
- bread4
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Best Charbroiled Burgers and Service
My experience at this restaurant was great, especially if you appreciate charbroiled burgers. While the restaurant might appear a bit dark and dated, this particular location offers the best customer service. The food quality was excellent, earning a perfect score.
- charbroiled burgers10
- customer service10
- restaurant3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
3
Pricey Fast Food Experience
My experience at this restaurant was standard fast food. I felt it was pricey, and I could have enjoyed a sit-down meal at a full-service restaurant nearby. The food, service, and atmosphere were all rated a 2 out of 5.
- pricey2
- food2
- service2
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
6
Drive-through tip for groups
If you are ordering for more than one person, I highly recommend going inside instead of using the drive-through. My experience was with the drive-through, and it's important to note that for larger orders, heading inside is a better option. The atmosphere was rated a 2, and the service a 3.
Food also received a 3. On the positive side, there was no wait, and parking was plentiful with a free parking lot. The noise level was quiet and conducive to conversation.
- drive-through5
- service3
- food3
- atmosphere2
Service Intent
- Delivery
Visit Type
- Delivery
9
Kevin is a Star Employee!
When you feel like you're hip and cool but can't figure out the app, it means you're old. I thought I scheduled a delivery and spent money, then reordered for delivery. I spoke to Kevin, who was professional and sincere.
He even made a suggestion of remaking a previous order error for me. His professionalism, communication, and effort to fix my problem were outstanding. I haven't received my order yet, but Kevin did his job and went above and beyond with COMMUNICATION AND KINDNESS!
Make him a regional manager and pay him! You've found yourself a real employee, Carl's Jr/Hardee's.
- Kevin10
- communication10
- kindness10
- app4
- order error4
Price per Person
- $11–$20
Service Intent
- Food Exploration
Visit Type
- Dine-in
10
Excellent Service and Food!
My experience at the restaurant was excellent, thanks to Brisia and her staff who provided excellent service. They were able to find a prompt resolution for a promotion offer. The Burger was a recommended dish, and the overall experience with food, service, and atmosphere all received a perfect 5/5 rating.
- Brisia and her staff10
- excellent service10
- prompt resolution9
Price per Person
- $11–$20
Service Intent
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
Meal Type
- Lunch
2
Disappointing Carl's Jr. Experience
I was very disappointed with my recent visit to Carl's Jr. Although I have always liked the restaurant, this time the experience was bad. The burgers and fries were old, and the fries were wet with something mixed in. It was the worst meal I have ever had there, affecting both my husband and me.
Usually, the food is good, but this visit was an exception.
- burgers2
- fries1
- food1
Service Intent
- Quick Meal
Visit Type
- Dine-in
2
Frustrating 24hr Location Experience
My experience at the 150 South Rainbow location in Las Vegas, NV has been consistently disappointing. I question how this location is advertised as 24 hours when it's frequently closed. When it is open, they often seem to be out of essential items like burgers or drinks.
Furthermore, even when employees are present, they appear too bothered to take orders. It makes me wonder if it's time for a franchise ownership change. I am always disappointed and have become a lost customer.
Del Taco is now my go-to, as it's the same distance from my house. EPIC FAIL!
- location2
- burgers3
- drinks3
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