Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible restroom
oChef » Carl’s Jr – Las Vegas
Carl's Jr - Las Vegas
Photo from Carl’s Jr
Carl's Jr at a glance
Las Vegas Charleston Heights
- 🍔 Fast-Food-Restaurant
$$
Price per Person $11–$20
mentioned by 51 of the guests
#169 out of 192 places to eat in Las Vegas
#6 Fast-Food-Restaurant out of 9 in Las Vegas
Average
4.9 out of 10
Food
Service
Ambience
Value
237
Reviews
37.6%
Satisfaction
Often praised
- Friendly service
- Fresh food
- Clean setting
Frequently criticized
- Poor value
- Order accuracy
- Unpleasant environment
The restaurant Carl’s Jr. , a popular fast food restaurant in Las Vegas’s Charleston Heights neighborhood, is your go-to spot for a quick bite. You’ll appreciate the casual atmosphere, perfect for a relaxed meal.
Whether you’re looking for late-night food or a convenient coffee, this location offers a range of options to satisfy your cravings throughout the day, from breakfast to dinner.
Overview: Introducting Carl's Jr
Carl’s Jr. often delivers on its promise of fresh, hot food, with many appreciating specific menu items and the overall quality. You’ll frequently find the service to be a standout, with staff often described as friendly and efficient, ensuring orders are correct and delivered promptly.
However, some experiences highlight concerns regarding value, with pricing sometimes feeling disproportionate to the offering. While the ambience can be clean and quiet, there are instances where the dining environment or facility upkeep falls short of expectations.
Average
4.9
out of 10
237
Reviews
37.6%
Satisfaction
130
negative
18
neutral
89
positive
Carl’s Jr. receives an overall restaurant score of 4.9, placing it in the average category. This is supported by a mixed bag of customer feedback, with 89 positive remarks against 130 negative ones, out of 237 total opinions.
While Food (5.1) and Ambience (5.4) show slightly above-average sentiment, Service (4.8) is squarely average. A notable divergence appears when considering customer satisfaction, which stands at a poor 37.6%.
This contrasts with the average restaurant score, suggesting that while individual aspects might be acceptable, the overall experience often leaves patrons wanting more. The primary drag on satisfaction seems to be the Value (3.2), which customers frequently find disappointing.
What people like
- Friendly, attentive service
- Fresh, hot food
- Clean, quiet setting
What people don't like
- Poor value for money
- Inconsistent order accuracy
- Unpleasant dining environment
Carl’s Jr. presents a mixed experience. While you might encounter genuinely friendly service and enjoy some fresh, hot menu items, be prepared for potential inconsistencies.
The Recommendation Score of 4.6 suggests it’s not a standout choice, but could serve its purpose if expectations are managed. If you prioritize a quick, friendly interaction and specific food items, it might be worth a visit.
However, if value for money and a consistently smooth experience are your top concerns, you might find yourself disappointed. Consider it for a casual stop rather than a planned dining outing.
Similar Restaurants in Las Vegas
- Fast-Food-Restaurant
7
out of 10
out of 10
226
69.9%
- $$
- Buffalo
- Food
- Service
- Ambience
- Fast-Food-Restaurant
5.9
out of 10
out of 10
45
53.3%
- $$
- Angel Park Lindell
- Food
- Service
- Ambience
- Fast-Food-Restaurant
5.8
out of 10
out of 10
231
49.8%
- $$
- North Cheyenne
- Food
- Service
- Ambience
- Fast-Food-Restaurant
5.5
out of 10
out of 10
209
46.9%
- $$
- Centennial Hills
- Food
- Service
- Ambience
- Fast-Food-Restaurant
4.9
out of 10
out of 10
214
41.1%
- $$
- West Las Vegas
- Food
- Service
- Ambience
- Fast-Food-Restaurant
4.6
out of 10
out of 10
263
37.3%
- $$
- Kyle Canyon
- Food
- Service
- Ambience
Verdict: Our expert take on Carl's Jr
Food (5.1 out of 10)
mentioned by 76% of the guests
When it comes to the food, there are some definite bright spots! Many folks rave about the hot fresh fries and great burgers, with the Oreo shake and spicy honey chicken also getting shout-outs. With 41 positive remarks out of 105, it seems theres potential for a tasty meal, even if the overall score sits at an average 5.1.
However, the picture isnt entirely rosy, as reflected by a poor 39% customer satisfaction. There are quite a few complaints, with 53 negative comments highlighting issues like cold food, overcooked items, and even concerns about fake American cheese and food poisoning. It sounds like consistency can be a real challenge here.
Food
105
Reviews
39%
Satisfaction
53
negative
11
neutral
41
positive
Rating distribution
What people like
- Hot fresh food
- Great burgers
- Delicious Oreo shake
What people don't like
- Cold food
- Food poisoning concerns
- Inconsistent quality
Often praised
- foodThe food was piping hott and super fresh
- BurgerI highly recommend the Burger
- Oreo shakeEverybody should try the Oreo shake. It’s very delicious
- #4order the #4. Always!!!
- Barbecue sauceand Barbecue sauce
- Big Carl burgerBig Carl burger great for those that only want protein food
- Cali XL burgergetting that new Cali XL burger
- California ClassicsThe manager, Brisia, is very nice to me and always knows my order. She makes my California Classics special. Everyone should try the Oreo shake; it's very delicious.
- Ghost Pepper Burgeroffered me the new Ghost Pepper Burger
- better foodthey have had the better food
Frequently criticized
- foodIt felt unreal. Considering the price, their food isn't all that great. Vegas has certainly changed.
- burgersthey always seem to be out of burgers
- frieswet fries with lettuce or something mixed in
- burgerproduct sucks. It never looks like the fresh juicy burger
- cheeseThe last time I went, they gave me the bread with the meat and didn't include the cheese. Food quality was affected by this oversight.
- meatmeat is just cut up lunch meat slices
- sandwichessandwiches that weren't stale and squished
- waffle frieswaffle fries have been clearly sitting around for a while
- BLT chicken sandwichordered the BLT chicken sandwich, but it was overcooked
- Beyond Famous StarI had a Beyond Famous Star from here the night of Friday February 3rd, and became violently ill
If youre craving a burger and fries, you might find a decent meal, especially if you stick to the highly praised items. However, be prepared for a potentially inconsistent experience, as many customers have faced issues with food quality and temperature. Its a bit of a gamble, so manage your expectations.
Service (4.8 out of 10)
mentioned by 73% of the guests
When it comes to service, this spot offers a bit of a mixed experience, with a score of 4.8 placing it in the average range, though customer satisfaction is a rather low 37.6%. Based on 93 customer remarks, with 35 positive and 54 negative, it's clear there are some strong opinions. Many guests have praised the `friendly staff` and `service speed`, noting `prompt resolution` and excellent `customer care`.
Specific mentions highlight staff members like Kevin and Brisia for their `communication` and `kindness`, ensuring orders were accurate and delivered quickly. However, a significant number of experiences point to issues with `order error` and `long drive-thru wait` times. Some customers encountered `rude` staff or managers, feeling a general lack of `staff attentiveness` and poor `customer service` that left them disappointed.
Service
93
Reviews
37%
Satisfaction
54
negative
4
neutral
35
positive
Rating distribution
What people like
- Friendly, kind staff
- Fast service speed
- Prompt issue resolution
What people don't like
- Rude staff/managers
- Long wait times
- Order errors
Often praised
- serviceHe ensured my order was correct and fast. Although the combo was $15, it was so worth it for the hot, fresh food and great service.
- staffVery friendly staff as well.
- KevinKevin the cashier was very polite and friendly
- Brisia and her staffBrisia and her staff provided excellent service
- communicationwent above and beyond with COMMUNICATION AND KINDNESS
- customer careExceptional service and customer care where nothing was too much hassle
- customer servicethis location has the best customer service
- employee Lizthe employee liz was very Nice
- excellent serviceprovided excellent service
- extra napkinsMaribel went out of her way Extra napkins
Frequently criticized
- serviceMy experience at this restaurant was horrible service ever. I will never return and I do not recommend this location at all to anyone.
- staffThey consistently don't keep ranch or any dipping sauces in stock. To make matters worse, the staff get angry when you ask for them. This lack of availability and the staff's reaction were the main issues during my visit.
- customer serviceMy experience working the late shift isn't the best, but that's no excuse for VERY poor customer service. I could barely give my order before being told to pull forward, even though I was the only one in line.
- manager" I’m not sure if he didn’t expect us to walk up to him or what. We asked for a manager, and he said, "No manager, I’m by myself. " We asked for his name, and he said Daniel.
- cashierThe drive-thru wait was very long. The cashier had issues counting money, initially giving me back the wrong amount and then claiming I owed more. When I called to complain about my cold food and requested a replacement, the general manager, who had an accent, hung up on me.
- orderDidn't get my order correct
- appWhen you feel like you're hip and cool but can't figure out the app, it means you're old. I thought I scheduled a delivery and spent money, then reordered for delivery.
- callsI continue to call no one answers
- closing timethe sign says closes at 10 Angelica says it closes at 945 both doors were locked
- credit card informationlady at the counter stole my credit card information
If youre considering a visit, be prepared for inconsistent service. While some customers enjoy quick, friendly interactions, theres a notable chance of encountering long waits, order mix-ups, or less-than-attentive staff. It might be worth trying, but manage your expectations for service quality.
Ambience (5.4 out of 10)
mentioned by 26% of the guests
While the overall ambience gets an average score of 5.4 and customer satisfaction sits at a mixed 45.5%, there are bright spots! Many guests enjoyed the pleasant atmosphere and noted it as a clean place. The location often gets praise for its convenience, especially with parking options and a quiet noise level, making conversations easy.
These positive vibes were mentioned in 10 opinions. On the flip side, there are some significant areas for improvement. Concerns were raised about the location, with reports of unexpected closures.
The dining room and restrooms were frequently mentioned as being dirty or out of order, which is a big drawback. Some also found the atmosphere to be dark, dated, or even scary. These points were brought up in 10 opinions, indicating clear areas needing a refresh.
Ambience
22
Reviews
45%
Satisfaction
10
negative
2
neutral
10
positive
Rating distribution
What people like
- Clean place
- Quiet noise level
- Free parking
What people don't like
- Restrooms out of order
- Dirty dining room
- Location often closed
Often praised
- atmospheregreat atmosphere
- clean placeClean place
- locationThe location was clean
- noise levelNoise level:Quiet, easy to talk
- parkingParking options:Free parking lot
- place was cleanThe place was clean.
Frequently criticized
- atmosphereAtmosphere:2
- dining roomdining room (ok restrooms out of order so no , you don’t get to wash your hands )
- locationMy experience at this restaurant was horrible service ever. I will never return and I do not recommend this location at all to anyone. This morning around 9: 30 am, we went to get breakfast through the drive-through.
- condition and ambianceCondition and ambiance : really scary !
- eating in carI just don't like eating in my car
- restaurantrestaurant may seem a bit dark and dated
- restroomsrestrooms out of order so no , you don’t get to wash your hands
If a clean, quiet spot with easy parking is your priority, you might find something to like here. However, be prepared for potential issues with cleanliness in the dining room or restrooms, and dont count on the location always being open or having a modern feel. Its a gamble on the overall vibe.
Value (3.2 out of 10)
mentioned by 18% of the guests
Despite a poor score of 3.2 and a poor customer satisfaction of just 17.6%, a few customers (3 out of 17 remarks) did find some value. Specifically, some felt a combo could be so Worth it for hot, fresh food and great service, suggesting that for certain offerings, the experience might justify the cost. However, the overwhelming sentiment, with 13 out of 17 comments, points to significant concerns regarding price.
Many found it pricey due to substantial cost increase and felt advertised prices were often misleading, leading to frustration over unexpected charges, even for small items like ketchup.
Value
17
Reviews
17%
Satisfaction
13
negative
1
neutral
3
positive
Rating distribution
What people like
- Worth it combo
- Hot fresh food
- Great service
What people don't like
- High prices
- Unexpected charges
- Misleading prices
Often praised
- actual restaurantBecause of this substantial cost increase, I decided to leave without ordering. I won't be returning; I'd rather go to an actual restaurant and pay the same price.
- classier placesgo to classier places
- comboso Worth it for hot fresh food and great service
Frequently criticized
- pricefor that price
- $28it’s was $28
- advertised pricesdo not go by advertised prices
- charge for foodTried to make me pay for food I didn't order.
- cost increasethe cost increases are substantial
- dollarcharged me a buck for this
- ketchupMy experience at this restaurant was quite disappointing. I was surprised and frankly, a bit annoyed, to be charged for ketchup, something I've never encountered before, especially at a fast-food establishment. The cheese in my burrito was still cold and not melted, which was unpleasant.
- over $11Since I went through the drive-thru and was hungry, I ate it, but it was ok at best. For over $11, I expected to receive what I ordered, and I believe I could go to classier places for that price.
- own priceMy experience at this restaurant was disappointing due to the manager's rude behavior. She informed me that it's a franchise and that prices are not always as advertised, as they make up their own prices. This lack of transparency and poor customer service significantly impacted my visit.
- pricesprices are not appropriate for what you get
When considering value, this spot seems to be a mixed bag, leaning towards disappointment for many. Be prepared for potentially higher prices than expected, as customers often felt it was pricey and not worth the cost increase. While some found specific combo deals worthwhile, its wise to verify advertised prices' and expect potential extra charges.
How are the prices at Carl's Jr?
Youre looking at roughly $16 per person here, based on what 51 diners reported. That comfortably places it in the $11–$20 range. For a Fast Food Restaurant, wed say that’s mid-range – not a steal, but definitely not bank-breaking either!
When we peek at the full picture, most folks are spending in that $11–$20 sweet spot, with a good number even keeping it under $10. So, prices definitely cluster on the more affordable side, giving you plenty of budget-friendly options.
Here’s a quick look at what guests spend per person, based on the latest 51 reviews.
How this restaurant’s value stacks up against similar spots in Las Vegas.
Overall, we think the pricing here feels pretty fair for a Fast Food Restaurant in Las Vegas. You get good value without breaking the bank, especially with many options on the more affordable side.
Customer Reviews: what people think about Carl's Jr
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Dinner
2
Closed Early, Went to Taco Bell
I left the gym at 9: 38 PM and arrived at Carl's at 9: 45 PM. The sign stated they close at 10: 00 PM, but Angelica mentioned they close at 9: 45 PM. Both doors were locked when I got there.
I ended up driving across the street to Taco Bell, which also closes at 10: 00 PM but locks their doors at 10: 05 PM. I don't particularly enjoy eating in my car, but I try to eat relatively soon after the gym. Good on you, Taco Bell.
- closing time2
- eating in car3
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Short (6–15 min.)
1
Credit card stolen, fraudulent charges
My experience at this restaurant was extremely negative due to a serious security issue. The lady at the counter stole my credit card information. She took my card and it was about 10 minutes before she gave it back.
Shortly after I ordered, I saw a fraudulent charge in my account, and this is the only place I used that card for. I had to lock my card and get a replacement.
- credit card information1
- fraudulent charge1
Price per Person
- $11–$20
Service Intent
- Casual Outing
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
8
Great Burgers, Fries, but Toast the Bun!
My experience at this restaurant was largely positive, especially with their new Cali XL burger. The fries were usually fresh, which is always a plus. I definitely recommend trying the burger.
My only suggestion for improvement would be to toast the bread for the burgers.
- Cali XL burger9
- fries8
- bread4
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Best Charbroiled Burgers and Service
My experience at this restaurant was great, especially if you appreciate charbroiled burgers. While the restaurant might appear a bit dark and dated, this particular location offers the best customer service. The food quality was excellent, earning a perfect score.
- charbroiled burgers10
- customer service10
- restaurant3
Price per Person
- $11–$20
Service Intent
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
3
Pricey Fast Food Experience
My experience at this restaurant was standard fast food. I felt it was pricey, and I could have enjoyed a sit-down meal at a full-service restaurant nearby. The food, service, and atmosphere were all rated a 2 out of 5.
- pricey2
- food2
- service2
What Carl's Jr offers
Crowd
- Family-friendly
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Late-night food
- Coffee
Dining options
- Breakfast
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Drive-through
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What service and dining options can you expect at Carl's Jr. in Las Vegas?
At Carl’s Jr., you have multiple convenient service options including drive-through, dine-in, takeout, and delivery. For dining, you can enjoy breakfast, lunch, and dinner, with counter service available, and even dessert to finish your meal. You’ll find comfortable seating for your visit.
Is Carl's Jr. in Charleston Heights accessible and family-friendly?
Absolutely! This Carl’s Jr. location is wheelchair accessible, featuring an accessible entrance, parking lot, and restroom. For families, you’ll find a dedicated kids’ menu, high chairs, and an overall good environment for children, making it a convenient choice for everyone.
How does Carl's Jr. generally score with customers?
Carl’s Jr. holds an average restaurant score of 4.9. While Food (5.1) and Ambience (5.4) are slightly above average, Service (4.8) is average, and Value (3.2) is a significant concern for many.
What do customers appreciate most about Carl's Jr.?
Many customers praise the friendly and efficient service, often highlighting specific staff members. The food is frequently noted for being fresh and hot, with particular menu items receiving positive mentions.
What are the common complaints about Carl's Jr.?
A recurring issue is the perceived poor value, with customers feeling prices are too high for what’s offered. Inconsistent order accuracy, occasional issues with facility cleanliness, and sometimes a dated atmosphere are also noted.