Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Capriotti’s – Las Vegas
Capriotti's - Las Vegas
Photo from Capriotti’s
Capriotti's at a glance
Las Vegas Charleston Heights
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 45 of the guests
#136 out of 192 places to eat in Las Vegas
#6 Sandwich Shop out of 15 in Las Vegas
Average
5.9 out of 10
Food
Service
Ambience
Value
280
Reviews
56.1%
Satisfaction
Often praised
- Delicious Sandwiches
- Friendly Service
- Eco-friendly Efforts
Frequently criticized
- Poor Hygiene
- High Prices
- Service Issues
The sandwich shop Capriotti’s, located in the vibrant Charleston Heights neighborhood of Las Vegas, offers you a perfect spot for a quick bite. You will find a casual atmosphere where you can enjoy delicious food.
This establishment is known for its convenient service options, including no-contact delivery, takeout, and dine-in, making it easy to grab your favorite meal. Whether you are looking for healthy options or vegetarian choices, you will discover something satisfying here.
Overview: Introducting Capriotti's
Capriotti’s offers a mixed experience, often praised for its friendly customer service and a selection of well-crafted sandwiches. Many appreciate the staff’s positive energy and the delicious food items, making for enjoyable visits.
However, some guests encounter issues with inconsistent service, particularly around closing times, and question the overall value for money. Concerns about cleanliness and hygiene practices have also been noted, suggesting areas for improvement.
Average
5.9
out of 10
280
Reviews
56.1%
Satisfaction
118
negative
5
neutral
157
positive
Overall, Capriotti’s earns an average Restaurant Score of 5.9, with customer satisfaction sitting at a mixed 56.1%. This reflects a place with both appealing qualities and noticeable drawbacks.
Out of 280 customer comments, there were 157 positive remarks and 118 negative ones, indicating a fairly balanced sentiment among patrons. Looking closer, the Ambience stands out as a strong point (7.0), often described as clean and friendly.
Food (6.1) generally receives average marks, with specific items drawing praise despite some quality concerns. Service (5.6) is also average, with friendly interactions balanced by operational inconsistencies.
The Value (4.1) is where opinions dip, with many finding prices a bit high for what’s offered.
What people like
- Delicious Sandwiches
- Friendly Customer Service
- Eco-friendly Efforts
What people don't like
- Questionable Hygiene Practices
- High Price Point
- Inconsistent Service Delivery
Capriotti’s presents itself as a place with potential, particularly if you’re seeking a well-made sandwich and appreciate genuinely friendly staff. With a Recommendation Score of 6.1, it’s a reasonable option for a casual meal, especially if you prioritize taste and a welcoming atmosphere.
However, be mindful of the pricing and potential inconsistencies in service or hygiene. While some visits can be quite satisfying, others might fall short on value or operational standards.
It’s worth a try if you manage expectations, but perhaps not a guaranteed hit every time.
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Verdict: Our expert take on Capriotti's
Food (6.1 out of 10)
mentioned by 83% of the guests
When it comes to the food, this spot generally lands in the average category with a score of 6.1, and customer satisfaction is a bit of a mixed bag at 58.5%. Based on 135 customer observations, with 79 positive remarks, many rave about delicious options like the BLT and American Wagyu Cheesesteak, often praising The Bobby for its unique flavor and the generous portions that leave you feeling full. However, 54 negative comments highlight some areas for improvement.
Concerns frequently arise regarding the sandwich meat being dry or overcooked, particularly with the cheesesteak and turkey. Issues with the bread quality or size, and stingy fillings, also pop up, suggesting an inconsistent experience for some diners.
Food
135
Reviews
58%
Satisfaction
54
negative
2
neutral
79
positive
Rating distribution
What people like
- Delicious sandwiches
- Generous portions
- Signature Bobbie sandwich
What people don't like
- Dry, tough meat
- Skimpy meat content
- Inconsistent quality
Often praised
- foodMy partner and I came in a little before closing, but they were nothing but smiles and had a positive attitude. The food was great, and we will be coming back to this location soon. Absolutely loved it!
- sandwichA special shout-out to Jaden for making the best BLT in the world. Jaden made my sandwich exactly how I requested it, resulting in a great lunch experience.
- sandwichesthe sandwiches at this time are awesome
- BobbieThe Slawbejo and the Bobbie are delicious
- FoodFood:5
- The BobbieMy experience at Capriotti’s was nothing short of a spiritual blessing, thanks to Denise. I walked in craving The Bobbie, and walked out feeling like I had encountered a sandwich guru. Denise didn’t just make my sandwich; she engineered it with incredible precision and care.
- American Wagyu Cheesesteaktheir American Wagyu Cheesesteak and it was delicious
- BLTmaking the best BLT in the world
- Bobbi sandwichA Bobbi is a sandwich with thanksgiving style dressing, roasted turkey, and cranberry sauce. They were delicious.
- Bobbie sandwichit was so delicious that it may be one of the best sandwiches I had
Frequently criticized
- sandwichI’m not returning here. I ordered a Bobby and what I got was a sandwich consisting of lots of stuffing and hardly any turkey. The food quality was very disappointing, specifically the sandwich I received.
- sandwichesYesterday, a worker handled our sandwiches without washing his hands. He was mopping the floor, set the mop against the wall, then began touching and handling our sandwiches! After eating the sandwiches, both my husband and I began to not feel well.
- turkeythe turkey was old and dry
- French dipmy sandwich was dry no extra mayo the meat was dry also like over cooked
- breadThe bread is skinnier then ever before.
- cheesesteakMy cheesesteak was horrid - chewy, greasy, just made with no care.
- foodMy experience at this restaurant was not a good one. While the staff was pleasant, the food was absolute garbage.
- grillshe turns the grill off 40 minutes before closing time
- American cheeseAll I wanted was American cheese instead of provolone
- FoodFood:2
If youre looking for a hearty, flavorful sandwich, especially their signature Bobbie, its definitely worth a try. Just be aware that some experiences point to inconsistencies in meat quality and portioning, so manage your expectations.
Service (5.6 out of 10)
mentioned by 74% of the guests
It seems the service here is a bit of a mixed bag, with a score of 5.6 and customer satisfaction at 52.4%. Many guests rave about the friendly, attentive staff, quick and professional service, and the positive attitude of employees, with specific shout-outs for their excellent customer service and willingness to go the extra mile. However, there are notable concerns, particularly regarding order accuracy for online orders, issues with early closing times or grills being turned off prematurely, and some serious food handling concerns.
These points, gathered from 55 positive and 50 negative remarks out of 105 total opinions, suggest an inconsistent experience.
Service
105
Reviews
52%
Satisfaction
50
negative
0
neutral
55
positive
Rating distribution
What people like
- Friendly, attentive staff
- Quick, professional service
- Positive employee energy
What people don't like
- Inaccurate online orders
- Early closing issues
- Food handling concerns
Often praised
- customer serviceMy experience at the restaurant was marked by very friendly and great customer service. The staff went the extra mile, and it looked like a pretty good crew in there.
- ServiceExcellent recommendation from my son who lives in Las Vegas.
- staffOlo and her staff has that place running clean and professional!
- crewMy experience at the restaurant was marked by very friendly and great customer service. The staff went the extra mile, and it looked like a pretty good crew in there. Thank you!
- serviceservice was incredibly fast
- employeesMy experience at this restaurant was super yummy. The employees have wonderful energy. My partner and I came in a little before closing, but they were nothing but smiles and had a positive attitude.
- DavidDavid always helps my wife and me with our chicken steak sandwiches. He is the most professional person ever. Capriottis is the greatest sandwich maker, and David should be its next floor manager because he already acts the part.
- DeniseDenise at Capriotti’s deserves a raise
- FosterFoster was amazing!!
- Mary and Big DaveI also tried the Chicken Balsamic salad, and it was fabulous. Thank you Mary and Big Dave. 😊
Frequently criticized
- closing timelike to close early because they don't want to be here after closing time
- glovesOne of the employees left the store to deliver curbside, touching the door to leave and come back in. I don't know what he touched outside, then when he returned, he began making food without changing his gloves. The food was good and it's a good value.
- deliveryMy experience was extremely negative. I wouldn't receive a refund for a $50 order after waiting over an hour for delivery. When I contacted them, they stated they were too close to closing to assist.
- employeesemployees want to clock out at the exact time the restaurant closes
- online orderMy experience with online orders from this store has been consistently disappointing. Literally every time I place an online order, the added customizations are totally ignored. All I wanted was American cheese instead of provolone, which I hate.
- refundasking for a refund the MOD told me they didn’t know how to refund
- ServiceService:2
- blametried to blame me for his mistake
- cash refundtold I can not get my cash refund
- communication errorI do online ordering to make sure there is no communication error
When it comes to service, you might find a gem or hit a snag. If youre dining in and catch them on a good day, youll likely enjoy friendly, efficient service. But be cautious with online orders or visiting close to closing, as these areas seem to be where the service often falls short.
Ambience (7 out of 10)
mentioned by 31% of the guests
When it comes to ambience, this spot gets a pretty good nod with a score of 7! Many guests rave about the cleanliness and pleasant atmosphere, with some even loving the unique one-stop shop feel, like a recording studio or event space. With 20 positive remarks out of 30 total, the vibe here often hits the mark, especially their commitment to the environment with no plastic straws.
However, its not all sunshine, as customer satisfaction sits at a mixed 66.7%. Some experiences, accounting for 8 negative comments, mention a funky smell, concerns about health code and hygiene practices, and general doubts about cleanliness and safety. These suggest theres room for improvement in maintaining a consistently positive atmosphere.
Ambience
30
Reviews
66%
Satisfaction
8
negative
2
neutral
20
positive
Rating distribution
What people like
- Spotless cleanliness
- Pleasant atmosphere
- Eco-friendly practices
What people don't like
- Hygiene concerns
- Unpleasant smell
- Questionable cleanliness
Often praised
- AtmosphereAtmosphere:5
- cleanlinessThis location is directly across the street from the CCSN community college campus on west Charleston and was very clean with quick friendly service. As a local, I know that not all Capriottis are this diligent, so this location is a great find!
- environmentMy experience at the restaurant was great. I was really impressed with their commitment to the environment, specifically with no plastic straws, which is so much better for the environment! 🌍
- areaClean area too
- atmosphereFriendly atmosphere
- content media roomlike a onestop shop from a content media room
- event spacelike a onestop shop from a event space
- merch and smoke stufflike a onestop shop from a merch and smoke stuff
- no plastic strawsreally impressed with no plastic straws so much better for the environment!
- placehas that place running clean and professional
Frequently criticized
- atmosphereThe overall atmosphere was already off
- cleanlinessquestion the cleanliness of this location
- health codebusiness is breaking health code
- hygiene practiceshandled our sandwiches without washing his hands!! He was MOPPING THE FLOOR
- placePlace isn't that clean either
- safetyvalues cleanliness and safety when they’re dining out
- smellSmelled a little funky in there
- storeThis store is not okay and someone needs to do a check in on them
If a clean, pleasant, and uniquely themed spot is what youre after, youll likely enjoy the atmosphere here. However, be aware that some visitors have encountered issues with cleanliness and hygiene, so it might be a bit of a gamble.
Value (4.1 out of 10)
mentioned by 14% of the guests
When it comes to value, some diners found it to be a good value with decent prices, noting the price per person often falls in the $10–20 range. Based on 3 positive remarks out of 10 total opinions, there's a glimmer of affordability. However, the overall score for value sits at an average 4.1, suggesting a mixed experience.
On the flip side, many felt the prices were crazy for the amount of food, with sandwiches and meals often described as expensive. Some even mentioned paying a lot for bad food and issues with refunds. With 6 negative remarks and a low customer satisfaction of just 30%, it seems many found the value to be quite disappointing.
Value
10
Reviews
30%
Satisfaction
6
negative
1
neutral
3
positive
Rating distribution
What people like
- Good value
- Decent prices
What people don't like
- High prices for amount
- Expensive sandwiches
- Poor food for price
Often praised
- Price per personPrice per person:$10–20
- pricesdecent prices
- valueit's a good value
Frequently criticized
- meal14 bucks for that meal.
- priceWe paid $84.95 for bad food
- pricesprices is crazy for the amount
- refundnever got our refund
- sandwichThe 10" sandwich was expensive
- sandwich costThe cost of the sandwich is expensive
If you're looking for a great deal, this might not be your spot, as many found the prices too high for what you get. While some saw decent value, the overall sentiment points to disappointment. Proceed with caution if budget is a primary concern.
How are the prices at Capriotti's?
You’re looking at roughly $20 per person – reported by 45 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners stick to this mid-range, with a clear cluster around the $11–$20 mark, though a few venture into higher price points.
Here’s a quick look at what guests spend per person, based on the latest 45 reviews.
Comparing the value for money of this restaurant against similar spots in Las Vegas.
Overall, we think the pricing feels pretty fair for a Sandwich Shop, especially in a city like Las Vegas. It offers a good middle-ground for those looking for quality without breaking the bank.
Customer Reviews: what people think about Capriotti's
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Best Experience, Amazing Sandwich!
My experience at the restaurant was the best experience ever. The employee named Foster was incredibly kind and patient, which was a huge help as I had no clue what to order. I definitely recommend coming here.
The sandwich I got was super good, even better than Subway!
- employee Foster10
- sandwich10
- recommend coming9
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
10
Denise is a Sandwich Guru!
My experience at Capriotti’s was nothing short of a spiritual blessing, thanks to Denise. I walked in craving The Bobbie, and walked out feeling like I had encountered a sandwich guru. Denise didn’t just make my sandwich; she engineered it with incredible precision and care.
The turkey was fluffy, the stuffing was legendary, and the cranberry sauce was divine. Denise presented the sandwich with such pride, it felt like a momentous occasion. It was a 10/10 experience, and I would trust Denise with more than just my sandwiches – she could build my self-esteem and even my financial future!
Capriotti’s should absolutely protect this exceptional employee.
- The Bobbie10
- turkey10
- stuffing10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Capriotti's Bobbie Did Not Disappoint!
We were in town for a festival and hadn't been to a Capriotti's in 6 years! I knew exactly what I wanted and the sandwich didn't disappoint. My go-to as always, The Bobbie.
Foster was amazing! So if you've never been to a Capriotti's, I highly recommend you find one near you and get The Bobbie or any of their other delicious sandwiches. I'm hoping I'll be in Vegas soon and I'll be sure to stop at this location again.
Thanks guys! 🤘🏽
- sandwich9
- The Bobbie10
- Foster10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Excellent Capriottis Experience!
My experience at this Capriottis was outstanding! Olo and her staff run a clean and professional establishment. My order was ready, hot and fresh, and I was greeted with a good smile by the manager.
It's clear that the little things are going into making your food. A great Capriottis!
- staff10
- order10
- manager9
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
2
Online Orders Consistently Incorrect
My experience with online orders from this store has been consistently disappointing. Literally every time I place an online order, the added customizations are totally ignored. All I wanted was American cheese instead of provolone, which I hate.
I even paid for extra cheese, and the receipt clearly stated 'AMERICAN CHEESE' in all caps. Unfortunately, I’m throwing this sandwich out now because it’s not made correctly. Don’t bother ordering online from this store; your order will be incorrect every single time.
Additionally, the turkey tastes old, like it’s been refrigerated for over a week.
- American cheese2
- extra cheese2
- turkey2
What Capriotti's offers
Crowd
- Transgender safespace
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Onsite services
- Takeout
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Capriotti's Sandwich Shop in Las Vegas accessible for all guests?
Yes, you will find that Capriotti’s Sandwich Shop at 6340 W Charleston Blvd #120 is fully wheelchair accessible. This includes a wheelchair accessible entrance, parking lot, seating, and restroom, ensuring a comfortable experience for everyone.
What dining and service options are available for families at Capriotti's Sandwich Shop?
Capriotti’s Sandwich Shop offers a variety of dining options including lunch, dinner, and catering. For families, you will appreciate the kids’ menu and the fact that it is considered good for kids, making it an ideal choice for a family meal.
What is the overall customer sentiment for Capriotti's?
Capriotti’s holds an average **Restaurant Score** of **5.9** and a mixed customer satisfaction of **56.1%**. While **Ambience** (7.0) is good, **Food** (6.1) and **Service** (5.6) are average, and **Value** (4.1) is generally considered low.
Are the sandwiches at Capriotti's worth trying?
Many customers praise the **sandwiches**, with terms like “delicious” and “awesome” frequently used. Specific items like the “Bobbie” and “American Wagyu Cheesesteak” receive high marks, though some report issues with dryness or insufficient fillings.
What are common concerns regarding service and value?
While staff are often described as friendly, some service issues include ignored online order customizations, slow delivery, and staff closing early. Customers also frequently mention that the **prices** are “expensive” for the portion sizes, impacting the overall **value**.