Cafe Rio - Reviews

My experience at the restaurant was greatly enhanced by the exceptional service provided by CJ. While others offered the bare minimum, CJ went above and beyond. When I inquired about horchata, another staff member said there was none, but CJ, who was cashiering, took the initiative to go out of his way to fill it up. Thanks to CJ, our experience was a great one!

My experience at this restaurant was marked by a 30-minute wait for a pickup order. The service was incredibly slow and the staff seemed not caring. Overall, this place sucks.

My experience at this restaurant was a mixed bag. The staff could do better, and the inside was not too clean. I was overcharged for my order, but thankfully, customer service corrected the mistake. The food was not too tasty.

My experience at this restaurant was incredibly disappointing due to the terrible service. The server displayed the worst attitude I have ever encountered. When I requested two salads, he began preparing the first. Upon asking for cheese on the tortilla, he reacted as if it were an insurmountable task, showing irritation because he had to scrape the grill. His eye-rolling and negative body language were unprofessional. He failed to listen to our order, leading to mistakes and further irritation when he had to restart due to adding incorrect ingredients. His aggression when discarding a bowl was evident, clearly indicating he didn't want to be there. This led to me walking out without any food. I was particularly frustrated as I love Cafe Rio and was trying to introduce my cousin to it, hoping she would enjoy it. This experience not only lost me as a customer at this location but also my cousin and her family. You have lost us as forever customers.

My experience at this restaurant was disappointing due to the food quality. The food was very bland, with absolutely no seasoning on anything. The chicken tasted as if it was boiled and completely flavorless. Even the salsa tasted like plain tomatoes. I would advise others to save your money and time and avoid this place like the plague.

My experience at this restaurant was disappointing due to the service and wait time. Despite having no drive-through orders and three employees present, there was a 20-minute wait for a takeout order that was placed ahead of time. This suggests poor management and service.

I recently ordered takeout and wish I had checked my food before leaving. My burrito was prepared exactly as I ordered it. However, the tacos could have been better.

My experience at this Cafe Rio location was exceptional. It's a quiet little restaurant that, despite doing a lot of business, maintains a peaceful atmosphere, making it great for conversations with a friend. The serving sizes are very generous, which is a significant plus. I also appreciated that their horchata and lemonades are always full. The staff are friendly, contributing to the overall positive experience. It's consistently a great location to visit, and I make a point to go out of my way to come here.

I'm not one to typically write reviews, but my recent experience at this restaurant was so poor that I felt compelled to share. Upon walking in, we were not greeted, and the restaurant had a terrible smell. The staff seemed bothered by our presence, with the person taking our order speaking minimally and appearing annoyed. Another staff member behind him was giving dirty looks. The tortillas were unimpressive, resembling pancakes. Overall, I was not impressed. I've been a loyal Cafe Rio customer for years and have never had such a bad experience at any other location. I hope they do better at the Skye Canyon branch. 💔

Every. Freaking. Time. I try to order online through the app, it takes my money but won’t put the order through. It’s incredibly frustrating, and this happens with every phone and everyone’s app in my house. I guess y’all don’t want my money.