Highlights
- Great coffee
oChef » BRI’S – Cleveland
BRI'S - Cleveland
Photo from BRI’S
BRI'S at a glance
Cleveland South Hills
- 🍽️ Restaurant
$$
Price per Person $11–$20
mentioned by 42 of the guests
#37 out of 62 places to eat in Cleveland
#13 Restaurant out of 18 in Cleveland
Good
6.6 out of 10
Food
Service
Ambience
Value
207
Reviews
65.7%
Satisfaction
Often praised
- Friendly service
- Good value
- Tasty breakfast
Frequently criticized
- Inconsistent food
- Service issues
- Dated decor
The restaurant BRI’S, located in Cleveland’s South Hills neighborhood, is a casual spot known for its great coffee. This cozy restaurant offers a welcoming atmosphere where you can enjoy everything from a quick bite to a full dinner.
Whether you’re looking for a relaxed breakfast, a leisurely brunch, or small plates with friends, you’ll find a comfortable setting here.
Overview: Introducting BRI'S
BRI’S offers a mixed experience, with many guests consistently praising the friendly staff and great prices that make dining here a good value. However, some patrons have noted concerns regarding the overall atmosphere and occasional service inconsistencies during their visits.
Good
6.6
out of 10
207
Reviews
65.7%
Satisfaction
63
negative
8
neutral
136
positive
BRI’S holds an overall score of 6.6 out of 10, indicating an average performance across the board. Customer satisfaction sits at 65.7%, suggesting a mixed reception among diners.
Based on 207 customer comments, including 136 positive and 63 negative remarks, there’s a clear picture of what patrons experience. Looking closer, Value (7.6) stands out as a strong point, often highlighted by guests.
While Food (6.6) and Service (6.5) are considered average, the Ambience (6.4) receives slightly lower marks, with some finding the setting less appealing than other aspects.
What people like
- Friendly, attentive service
- Good value for money
- Tasty breakfast items
What people don't like
- Inconsistent food quality
- Service inconsistencies
- Dated decor/cleanliness
With a recommendation score of 7.1, BRI’S presents itself as a place worth considering, particularly if you prioritize good value and a welcoming interaction. It seems to hit the mark for many looking for a straightforward, satisfying meal.
However, be mindful of potential inconsistencies in food preparation and the somewhat dated surroundings. If you value a consistently polished dining experience above all else, you might find BRI’S a bit of a mixed bag.
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Verdict: Our expert take on BRI'S
Food (6.6 out of 10)
mentioned by 89% of the guests
When it comes to the food, theres a lot to dig into, with 58 positive comments out of 89 total. Many diners rave about the delicious Food itself, especially the breakfast items, tasty omelets, and generous portions. This contributes to an average score of 6.6 and a customer satisfaction of 65.2%, suggesting a generally positive, though mixed, culinary experience.
However, not every plate hits the mark, with 26 negative comments pointing to some areas for improvement. Some experiences mention food being cold, tasteless, or even leading to customers feeling sick'. There are also concerns about undercooked items and deceptive menu descriptions, indicating that consistency can sometimes be an issue.
Food
89
Reviews
65%
Satisfaction
26
negative
5
neutral
58
positive
Rating distribution
What people like
- Delicious food
- Generous portions
- Great breakfast options
What people don't like
- Inconsistent quality
- Food served cold
- Food made unwell
Often praised
- foodMy experience at this restaurant was marked by friendly service and good food. My dad and I have been going to brunch here together since my mom passed.
- breakfastOur breakfast was tasty
- menuThe menu is consistent
- omelet99 Spanish Omelet. It was prepared exactly how I like an omelet – served hot and generously topped with a tangy, thick & chunky sauce. The home fries were beautiful, though I wish they had been served piping hot.
- Chimichangasusually order the Chimichangas
- FoodFood is delicious
- Mexican FoodPretty Good Mexican Food
- Spanish Omeletenjoyed the day’s special an $8.99 Spanish Omelet
- breakfast combosYou will always feel welcomed by the staff and Steve himself. The prices are FANTASTIC, and they offer very good breakfast combos that always satisfy. I very highly recommend this place!
- breakfast foodExcellent breakfast food
Frequently criticized
- foodMy first time here for Mother's Day was a complete disappointment. The food was very tasteless and undercooked. Hours later, I'm still sick and in the bathroom, feeling unwell.
- Styrofoam take away packagingthe Styrofoam take away packaging. It melted onto my Togo food
- bad mealhaven't had a bad meal yet
- breakfasteat somewhere else for breakfast
- breakfast foodsover an hour to cook breakfast foods
- chicken and wafflesthere $9.99 chicken and waffles 2 little chicken tenders and 1 waffle
- coffeethe coffee was warm at best
- eggsUnder the previous owner, our food arrived hot within 5-7 minutes. This time, the eggs were cold, the waffles tasted like onions, and the pancakes had a meat-like flavor, suggesting they were cooked near sausages or bacon. I might give them another chance, as the place seems to have new ownership and the cooks may need more experience.
- food on my plateOur breakfast was tasty and served quickly by the awesome staff. If I had to complain about anything, it would be that there was too much food on my plate. Great atmosphere, quick service, and good prices.
- food temperatureOur food finally came and it was cold
If you're looking for a generally satisfying meal, especially for breakfast with generous portions, this spot could be a good bet. However, be aware that some experiences point to inconsistencies in food temperature and taste, so manage your expectations for every dish.
Service (6.5 out of 10)
mentioned by 78% of the guests
When it comes to service, this spot lands squarely in the average zone with a score of 6.5, and customer satisfaction sits at a mixed 61.8%. However, many of the 42 positive remarks truly shine, praising the incredibly friendly staff and fast service. Guests often feel welcomed like family, highlighting the attentive waitstaff and efficient order delivery.
On the flip side, the 24 negative comments point to some areas needing attention. Concerns frequently revolve around slow service and long wait times for orders, with some experiences describing incredibly slow preparation. There were also a few mentions regarding staff not wearing gloves, which is definitely something to consider.
Service
68
Reviews
61%
Satisfaction
24
negative
2
neutral
42
positive
Rating distribution
What people like
- Friendly staff
- Fast service
- Welcoming atmosphere
What people don't like
- Slow service
- Long waits
- No gloves worn
Often praised
- serviceIf I had to complain about anything, it would be that there was too much food on my plate. Great atmosphere, quick service, and good prices. We will definitely be back.
- staffserved by the best people of Old Brooklyn. You will always feel welcomed by the staff
- waitresswaitress that waited on us was very attentive
- JaunitaJaunita was super friendly and professional
- Steve and AnnaWe love you Steve and Anna
- Tinawe love Tina
- cookCook was friendly too!
- cook JamesNO.1 cook James, you make our tummies smile
- customer servicethe customer service was fantastic
- customers and employeesNot once have I had a bad meal. The customers and the employees all treat you like family.
Frequently criticized
- service2 people came in after us and they were waited on before us
- serverThe server said the other egg is on its way.
- glovesThe only good thing about this place is nothing. None of the cooks or waitresses were wearing gloves. One waitress even told me she never wears gloves because she has her shots.
- waitressMy first time at Bri's since it was Steve's, and I found the menu to be deceptive as not everything listed online was available. It's possible it was just a bad service day, as the young, underaged waitress struggled to get orders correct and was inappropriately dressed. The coffee was warm at best.
- carry out orderdidn't even bother with my carry out order
- employeesThe restaurant itself has a beautiful Vineyard look, contributing to an elegant small-town atmosphere. However, the employees were not so bubbly and seemed eager for their shift to end. I also noticed that the restroom tiles felt sticky, possibly due to a cleaning mixture.
- experiencehad a horrible experience at Gus down the block
- kitchenneed to get the kitchen in order
- long waitIt took forever to get my order.
- orderonly 1 order (western omelet) was served correctly
If a warm, friendly welcome and attentive staff are high on your list, youll likely find something to love here. Just be prepared that service can sometimes be slow, so it might not be the best choice if youre in a rush.
Ambience (6.4 out of 10)
mentioned by 38% of the guests
When it comes to the vibe, this spot offers a bit of a mixed bag, with a score of 6.4 putting it squarely in the average range. Customer satisfaction sits at 65.7%, indicating a somewhat mixed experience for many. Based on 35 customer remarks, with 23 positive and 11 negative, many appreciate it as a friendly neighborhood spot with a warm and welcoming atmosphere, often praised for its cleanliness and family oriented feel.
However, not everyone is charmed by the setting. Some opinions describe it as a run down looking diner with not much on decor and a limited parking situation. A few even noted a less-than-ideal vibe or issues with overall cleanliness, suggesting there's definitely room for improvement in certain areas.
Ambience
35
Reviews
65%
Satisfaction
11
negative
1
neutral
23
positive
Rating distribution
What people like
- Warm, welcoming atmosphere
- Cleanliness noted
- Great neighborhood spot
What people don't like
- Run-down looking diner
- Limited parking
- Not much decor
Often praised
- atmosphereIf I had to complain about anything, it would be that there was too much food on my plate. Great atmosphere, quick service, and good prices. We will definitely be back.
- neighborhood spotSteve's is a nice neighborhood spot. Our breakfast was tasty and served quickly by the awesome staff.
- Vineyard lookbeautiful Vineyard look to the elegant small town Restaurant
- cleanlinessBri's is very clean
- companyTry their omelettes. The portions are generous and the company is great, even when you dine alone.
- convenienceClose to home so convenient.
- dinerkept a very up-beat, clean, and welcoming diner
- locationThe location is a bit “tucked” away
- mom and pop diningMom and pop type dining experience
- restaurantGreasy Spoon restaurant right down the street
Frequently criticized
- decorEverything seemed very old and run down
- atmospherethe atmosphere because the place is not very appealing
- bad dayit was a very bad day
- cleanlinessdoesn't seem very clean
- experienceNot a good experience here.
- limited parkingNote limited parking
- restroom tilestiles to the restrooms were sticky
- run down looking dinereating in a sort of run down looking diner
- tablesNot a lot of tables.
- vibeShe proceeded to talk loudly to the cook, frequently, trying to drown out my conversation. Although she said 'have a nice day, ' it was delivered with a negative vibe.
If youre looking for a casual, no-frills neighborhood spot with a generally friendly atmosphere, it might be worth a visit. Just be prepared that the decor might not impress, and parking could be a bit tight. Its a solid choice for a relaxed meal, but don't expect a fancy setting.
Value (7.6 out of 10)
mentioned by 27% of the guests
When it comes to value, this spot really shines! With a solid score of 7.6 and customer satisfaction at a strong 86.7%, its clear most diners feel theyre getting their moneys worth. Out of 15 comments, a whopping 13 rave about the fair price and prices, often noting delicious food for a good cost and hardy servings.
However, not everyone is entirely thrilled. A couple of voices, just 2 out of 15, did mention that Prices have gone up recently, with one specific comment about a $9.99 dish. While these are minor concerns, its something to keep in mind if you're a regular.
Value
15
Reviews
86%
Satisfaction
2
negative
0
neutral
13
positive
Rating distribution
What people like
- Great value
- Hardy servings
- Fair prices
What people don't like
- Prices increased
Often praised
- priceUnlike my previous experience, she didn't enter it into her iPhone and then inform me the order didn't go through 15 minutes later. The service was fast and friendly, the food was good, and it was 5 bucks less without the hassle. I will be coming back.
- pricesThe food was delicious, and the staff were extremely friendly. I also appreciated the great prices. The location is a bit tucked away, which means getting a table has never been an issue at this gem.
- PricesPrices are FANTASTIC
Frequently criticized
- PricesPrices went up recently
- pricethere $9.99 chicken and waffles
Overall, if youre looking for a place where your dollar stretches, this restaurant is a strong contender. Most visitors find the offerings to be excellent value, though be aware of potential recent price adjustments. Its definitely worth checking out for a satisfying meal without breaking the bank.
How are the prices at BRI'S?
You’re looking at roughly 12 per person – reported by 42 diners. That puts it in the $11–$20 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, it seems there’s a good mix: many diners opt for options in the $1–$10 range, while a fair number spend in the $11–$20 bracket, where our average sits. So, you can find both budget-friendly and slightly more substantial choices here.
Here’s a quick look at what guests spend per person, based on the latest 42 reviews.
See how this spot’s value for money stacks up against similar restaurants in Cleveland.
Overall, we think the pricing here feels pretty fair for a Restaurant, especially with the variety of price points available. It seems like a place where you can tailor your spend to your appetite!
Customer Reviews: what people think about BRI'S
Service Intent
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Visit Type
- Dine-in
9
Impressive New Era for Steve's Successor
I've been coming here since I was a kid when it was still Steve's restaurant, so I had high expectations. My fiancé and I ordered the wing dings and a shrimp wrap, and I was not disappointed. They had big shoes to fill in my book, and they clearly have their own unique style.
I'm impressed; they clearly have passion, and you can taste it in their food ❤️.
- wing dings9
- shrimp wrap9
- passion10
Service Intent
- Quick Meal
Group Size
- Solo
Visit Type
- Dine-in
Wait Time
- Long (31+ min.)
2
Long Wait, Peppery Fries
My experience at this restaurant was marked by a very long wait for my order. I was the only customer when I entered, yet it took forever to receive my food. The fries, which came with my mushburger, tasted like they had pepper on them, which was not ideal.
- long wait2
- fries3
- pepper3
Price per Person
- $1–$10
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Breakfast
7
Good Food, Poor Atmosphere
My experience at this restaurant was a mixed bag. The food was good and the price was reasonable. I also found the service to be excellent.
However, the atmosphere was not appealing and the place didn't seem very clean, with everything appearing old and run down. I took off stars specifically for the atmosphere.
- food7
- price7
- service8
- atmosphere2
- cleanliness2
- decor2
Service Intent
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Visit Type
- Dine-in
Meal Type
- Breakfast
Wait Time
- Long (31+ min.)
2
Terrible Experience: Bad Food and Slow Service
My experience at this restaurant was a complete waste of time. The food was bad, and the service was extremely slow. Despite placing our orders before other tables, they received their food first.
One person at our table had their order completely missed. It's baffling how it took over an hour to prepare breakfast for a table of eight, leading to a 2. 5-hour ordeal from start to finish, and we weren't even enjoying ourselves.
- food2
- service1
- orders2
Price per Person
- $21–$30
Service Intent
- Food Exploration
Visit Type
- Dine-in
Meal Type
- Breakfast
5
Mixed Experience at Bri's
My first time at Bri's since it was Steve's, and I found the menu to be deceptive as not everything listed online was available. It's possible it was just a bad service day, as the young, underaged waitress struggled to get orders correct and was inappropriately dressed. The coffee was warm at best.
Although my rating is lower than usual, I will patronize again, just in case it was an off day.
- menu2
- waitress2
- coffee3
What BRI'S offers
Planning
- Accepts reservations
Accessibility
- Wheelchair accessible restroom
- Wheelchair accessible seating
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Breakfast
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
- Small plates
- Coffee
Dining options
- Catering
- Breakfast
- Brunch
- Counter service
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Dine-in
- Takeout
- Delivery
Pets
- Dogs allowed outside
Parking
- Usually somewhat difficult to find a space
- Free street parking
Atmosphere
- Cozy
- Casual
FAQs
What kind of dining experience and atmosphere can you expect at BRI'S Bistro?
At BRI’S Bistro, you’ll find a cozy and casual atmosphere perfect for any meal. They offer a wide range of dining options, including breakfast, brunch, lunch, and dinner, with both counter and table service available. You can also enjoy small plates or grab a quick bite.
Is BRI'S Bistro suitable for families and pet owners?
Yes, BRI’S Bistro is good for kids, offering a dedicated kids’ menu and high chairs for convenience. For pet owners, you’ll be pleased to know that dogs are allowed outside, making it a great spot to enjoy a meal with your furry friend.
How does BRI'S generally rate with customers?
BRI’S holds an overall score of **6.6** out of 10, indicating an average performance. **Value** (7.6) is a strong point, while **Food** (6.6) and **Service** (6.5) are average, and **Ambience** (6.4) is slightly lower.
What do customers appreciate most about BRI'S?
Many customers highlight the **friendly staff** and **attentive service**, often mentioning individuals by name. The **prices** are frequently praised for offering good value.
Are there any common concerns about BRI'S?
Some patrons have noted issues with **food temperature** and **inconsistent quality**, along with observations about the **decor** appearing dated or the **cleanliness** needing attention.