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oChef » Birdbox – San Francisco
Birdbox - San Francisco
Photo from Birdbox
Birdbox at a glance
San Francisco South Beach
- 🍗 Chicken Restaurant
$$
Price per Person $21–$30
mentioned by 49 of the guests
#1717 out of 2403 places to eat in San Francisco
#11 Chicken Restaurant out of 31 in San Francisco
Good
6.9 out of 10
Food
Service
Ambience
Value
324
Reviews
63.9%
Satisfaction
Often praised
- Fried chicken
- Good atmosphere
- Friendly staff
Frequently criticized
- Inconsistent service
- High prices
- Order errors
The restaurant Birdbox is a dedicated Chicken Restaurant nestled in the vibrant South Beach neighborhood of San Francisco. You’ll find a welcoming spot where the focus is on delicious chicken dishes.
Whether you’re looking for a quick lunch or a relaxed dinner, this eatery offers a straightforward and satisfying experience. It’s a perfect stop for those craving classic chicken flavors in the city.
Overview: Introducting Birdbox
Birdbox offers a compelling experience, particularly for those seeking well-prepared chicken dishes. Many guests praise the fried chicken and delicious cornbread, noting the effort put into the food’s quality.
The overall dining environment also receives positive remarks for its pleasant vibe. However, some aspects could use attention.
While the staff is often friendly, service can be inconsistent, with occasional issues like forgotten items or impersonal ordering. The value proposition also appears to be a point of contention for some patrons.
Good
6.9
out of 10
324
Reviews
63.9%
Satisfaction
84
negative
33
neutral
207
positive
Birdbox earns a solid 6.9 out of 10 for its overall performance, indicating a generally positive reception. Customer satisfaction sits at 63.9%, placing it in the mixed category.
This suggests that while many diners leave content, there’s a notable segment with reservations, creating a bit of a contrast between the overall score and satisfaction levels. Delving deeper, the Food (7.1) stands out as a strong suit, frequently earning praise from guests.
The Ambience (7.8) also contributes positively to the experience, creating a pleasant setting. However, Service (5.6) appears to be an area for improvement, and Value (4.3) is clearly a weaker point.
These insights are drawn from 324 customer observations, comprising 207 positive remarks and 84 negative ones.
What people like
- Excellent fried chicken
- Pleasant dining atmosphere
- Helpful, friendly staff
What people don't like
- Inconsistent service
- High price point
- Order accuracy issues
With a recommendation score of 7, Birdbox is a place worth considering if you prioritize well-executed chicken and a comfortable setting. The culinary offerings are a clear draw, and the atmosphere generally enhances the meal.
However, be prepared for potential inconsistencies in service and a price point that some find steep. If you’re seeking a reliable fried chicken spot and don’t mind paying a bit more, Birdbox could be a good fit, but manage expectations regarding overall value and service flow.
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Verdict: Our expert take on Birdbox
Food (7.1 out of 10)
mentioned by 98% of the guests
With 250 total mentions, including 171 positive and 57 negative, the food here is a hot topic. Many rave about the fantastic chicken quality and flavors, especially the fried chicken and chicken sandwiches described as crunchy on the outside and tender on the inside. The sauces and cornbread also get love, contributing to a solid 7.1 score.
However, not everyone leaves completely satisfied, with customer satisfaction sitting at a 68.4% mixed bag. Some experiences mention the food being greasy, or issues like raw chicken and mushy texture in the cornbread. There are also comments about dishes being salty or having grainy breading, suggesting some inconsistency in execution.
Food
250
Reviews
68%
Satisfaction
57
negative
22
neutral
171
positive
Rating distribution
What people like
- High-quality chicken
- Unique, rich flavors
- Crispy, tender sandwiches
What people don't like
- Inconsistent preparation
- Greasy or salty food
- Raw chicken issues
Often praised
- fried chickenExcellent fried chicken, some of the best I've had
- chickenChicken still had a ridiculously crispy exterior, moist dark meat and perfect amount of seasoning.
- chicken sandwichI'm a sucker for a good chicken sandwich. My experience at this restaurant was positive, with good seating, quick service, and an overall clean place.
- cornbreadThe cornbread is soaked in the honey butter. It was delicious.
- foodThe food, though not cheap, is definitely delicious
- waffle friesFries were waffle fries, which are my fav with a delicious seasoning.
- fried chicken sandwichmasterpiece melding the best of a fried chicken sandwich and a cheeseburger
- friesfries are also well seasoned
- saucesThe sauces were fun and complimented the food very well
- sandwichthe sandwich held together perfectly
Frequently criticized
- friesI ordered a Claude (claw) with fries and wings for my wife and me. However, the Claude I received was an entirely different sandwich, and the fries were forgotten. I was disappointed that 2/3 items on the order were completely wrong.
- coleslawIt’s more coleslaw than there is meat
- tendersWe ordered the tenders and it is supposed to have 6 pieces for $18, but we were given 3
- breadingThe breading was grainy. Nashville style chicken should have a crunchy, not gritty.
- chicken feetserved them along with chicken feet!!!
- chicken sandwichThe chicken sandwich has a thin piece of meat
- cornbreadI had the chicken and cornbread. The chicken was average, and the cornbread was unique tasting, but I couldn’t eat more than a few bites due to its mushy texture, like it was dipped in liquid. I would have loved to comment on the fries, but they forgot to include it in my order, which was particularly disappointing as it was when the restaurant was empty with no other takeout orders besides mine.
- foodFood is meh. Honestly, KFC has better fried chicken.
- food qualityoverwhelmingly negative due to the food quality
- slawthe slaw could have used a little more vinegar
If youre craving a standout fried chicken sandwich with unique flavors and high-quality ingredients, this spot is definitely worth a visit. Just be aware that some experiences point to inconsistencies in preparation, so you might encounter a dish thats a bit too greasy or salty.
Service (5.6 out of 10)
mentioned by 40% of the guests
When it comes to service, its a bit of a mixed bag, landing an average score of 5.6 with a mixed customer satisfaction of 40%. Based on 14 positive observations, many customers highlighted the helpful staff and their excellent recommendations, noting the staff put in effort for a positive experience. However, theres definitely room for improvement.
With 16 negative observations, some guests mentioned having to pick up food themselves, experiencing long waiting times, or finding the service impersonal. There were also concerns about employees being distracted, suggesting a need for more consistent attention.
Service
35
Reviews
40%
Satisfaction
16
negative
5
neutral
14
positive
Rating distribution
What people like
- Friendly, helpful staff
- Great recommendations
What people don't like
- Self-service issues
- Long waiting times
- Impersonal service
Often praised
- serviceI'm a sucker for a good chicken sandwich. My experience at this restaurant was positive, with good seating, quick service, and an overall clean place. I enjoyed my lunch with dine-in service.
- ServiceI had the spicy chicken with the raging falcon sauce, and it was the best hot chicken I've ever had. The dine-in service for lunch was great, and the price per person was around $20–30.
- AdiquiaThe food was incredible, and the staff were incredibly friendly and helpful. I want to give a special shout out to Alejandra and Adiquia for their outstanding service. This is hands down the best food in San Fran!
- AlejandraSpecial shout out to Alejandra
- effortthey put a lot of effort to making sure the food comes out right
- experienceFantastic experience all around!
- helpful staffvery helpful staff (or manager) just came to help us
- loyalty cardthey give you a card where after you order 10 sandwiches
- recommendationsgave us recommendations to try the best items
- staffincredibly friendly and helpful staff
Frequently criticized
- orderHowever, the Claude I received was an entirely different sandwich, and the fries were forgotten. I was disappointed that 2/3 items on the order were completely wrong.
- serviceThe sandwiches, particularly the crab one, were absolutely delicious. However, there is definitely room for improvement in the service. While the food was a highlight, the service aspect detracted from the overall experience.
- Square site systemtheir Square site system too 20% even though I put 0%
- bus dishesHad to pick up our own food and bus our own dishes.
- computer screenMy experience at this restaurant featured good seasoned fried chicken. However, the service felt impersonal due to the requirement to order on a computer screen. This system can be particularly challenging for first-time visitors who are not familiar with all the available options.
- employeesEmployees were hanging out on their phones
- napkinsdidn’t receive any napkins in my bag
- paper towelSandwich comes with a single paper towel, which I always end up making a mess out of
- pick up foodHad to pick up our own food and bus our own dishes.
- quality controlThis suggests the food might be pre-made and not kept warm effectively. Overall, the poor quality control has led me to believe I probably won't be ordering from here again.
The service here can be a bit inconsistent; you might encounter genuinely friendly staff or face some self-service and delays. If youre flexible and dont mind a less hands-on approach, it could be fine, but don't expect flawless, attentive service every time.
Ambience (7.8 out of 10)
mentioned by 26% of the guests
The ambience here truly shines, earning a solid 7.8 score and boasting an impressive 83.3% customer satisfaction! Guests frequently rave about the clean place, relaxed setting, and overall positive vibe. Many appreciate the soft lighting, earth-toned decor, and even the classic rock tunes, contributing to a great atmosphere, as highlighted in 20 positive remarks out of 24 total.
However, it's not without a few minor snags. A handful of guests (3 negative remarks) pointed out a lack of seating, which can be a bit inconvenient. There were also comments about the music sometimes being constantly blasting, potentially affecting the otherwise serene physical space.
Ambience
24
Reviews
83%
Satisfaction
3
negative
1
neutral
20
positive
Rating distribution
What people like
- Clean and organized
- Relaxed setting
- Pleasant decor
What people don't like
- Limited seating
- Loud music
Often praised
- atmosphereRestaurant also has a nice atmosphere
- AtmosphereAtmosphere:4
- classic rock tunesclassic rock tunes playing at a comfortable yet conversation-challenging 79 decibels.
- clean placeI'm a sucker for a good chicken sandwich. My experience at this restaurant was positive, with good seating, quick service, and an overall clean place. I enjoyed my lunch with dine-in service.
- cleanlinessImmaculately clean and organized
- craftsmanshipeasily appreciate the craftsmanship involved in creating this restaurant
- earth-toned, wood-themed décorbathed in soft lighting with an earth-toned, wood-themed décor.
- musiclove the music they played
- outdoor tablesfew outdoor tables so bonus dog-friendly
- physical spacethe physical space on a Friday night was surprisingly serene, bathed in soft lighting with an earth-toned, wood-themed décor.
Frequently criticized
- lack of seatingOnly negative is lack of seating
- musicconstantly blasting music at max volume
- restaurantA very impersonal restaurant
If you're seeking a spot with a genuinely good atmosphere, clean surroundings, and a relaxed vibe, this place is definitely worth a visit. Just be prepared that seating might be limited, and the music could occasionally be on the louder side.
Value (4.3 out of 10)
mentioned by 22% of the guests
When it comes to value, it's a bit of a mixed bag, but leaning heavily towards disappointment. While a few customers, based on 2 positive remarks, found certain items like the delicious cornbread to be definitely worth the text-decoration: underline; >price, even noting it was half the text-decoration: underline; >cost of a competitor, the overall sentiment is quite different. The score for value sits at an text-decoration: underline; >4.3, which is pretty average.
However, the customer satisfaction tells a starker story, with a poor text-decoration: underline; >13.3%. Many, across 8 negative comments, felt it was on the text-decoration: underline; >pricy side and absolutely not worth the text-decoration: underline; >cost, expecting higher quality for the text-decoration: underline; >price. It seems the general consensus is that the text-decoration: underline; >prices are too high for what you get, making it a tough sell for many.
Value
15
Reviews
13%
Satisfaction
8
negative
5
neutral
2
positive
Rating distribution
What people like
- Good value for some
- Delicious and worth it
What people don't like
- Too expensive
- Not worth price
Often praised
- costThe cornbread was incredibly good; I would come back just for that. I much prefer the bird over Birdbox, which is also half the cost.
- priceis definitely delicious and worth the price
Frequently criticized
- priceAlmost $90 for a sandwich, fried chicken, fries, sauces, and two drinks.
- $20$20 for dam near a vegetarian sandwich is crazy
- $6 brownieOrdered a $6 brownie
- costabsolutely not with the cost
- pricesMy experience at this restaurant was over-hyped and forgettable. With such relatively high prices, I wouldn’t even bother trying this if you’re on the fence. I had the chicken and cornbread.
- pricy sideLittle on the pricy side for fried chicken
- worth the priceNot really worth the price.
If youre really watching your wallet, this might not be the place for you, as many feel the value just isnt there. While some find specific items delicious and worth it, the high prices are a consistent concern. Consider if you're willing to pay a premium, or you might leave feeling disappointed.
How are the prices at Birdbox?
You’re looking at roughly 27 per person – reported by 49 diners. That puts it in the $21–$30 category. For a Chicken Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners stick to this price range, showing a clear sweet spot, with just a few venturing into slightly higher or lower options.
Here’s a quick look at what guests spend per person, based on the latest 49 reviews.
How this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing here feels pretty fair for a Chicken Restaurant in San Francisco. It hits that mid-range sweet spot, offering good value without breaking the bank.
Customer Reviews: what people think about Birdbox
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
6
Good Food, Missing Napkins
My experience at the restaurant was generally positive, with good food. However, a significant oversight was that I didn’t receive any napkins in my bag. While the little things definitely matter to me, besides this issue, I don’t have anything bad to say about the meal.
- food8
- napkins2
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
9
Amazing Chicken Sandwich & Cool Story!
My experience at this restaurant was fantastic! I had an amazing chicken sandwich that was perfectly cooked with just the right amount of toppings. The sandwich also held together perfectly, which is always a plus.
Additionally, I found the story of how this place started to be really cool. I will definitely be back!
- chicken sandwich10
- toppings8
- sandwich9
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
2
Disappointing Order with Missing Items
I recently ordered from this restaurant via DoorDash on May 4th, 2024. Unfortunately, my experience was marred by several issues. I was charged for a root beer that was not included in my order, and it didn't even appear on their version of the receipt.
Additionally, I received three fewer tenders than advertised, despite the box and bag being sealed, which leads me to believe the delivery driver was not at fault. The food itself was just okay. Both the fries and tenders were cold, even though the travel and prep times were short.
This suggests the food might be pre-made and not kept warm effectively. Overall, the poor quality control has led me to believe I probably won't be ordering from here again.
- food5
- root beer2
- tenders3
- Fries3
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Dinner
2
Spicy Chicken Not Spicy
I ordered the spicy falcon quarter chicken for dinner via takeout, but it was not spicy at all. I suspect my order was made incorrectly.
- spicy falcon quarter chicken2
- order3
Visit Type
- Quick Meal
Meal Type
- Dinner
2
Raw chicken tender unacceptable
I ordered fried chicken and waffle fries last Friday night. The waffle fries were good. I am usually a fan of Birdbox, but this time one of the large chicken tenders was basically raw.
This is unacceptable!
- waffle fries8
- chicken tenders2
What Birdbox offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Offerings
- Wine
- Coffee
- Beer
- Vegetarian options
- Alcohol
Dining options
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Dine-in
- Delivery
FAQs
What dining and service options are available at Birdbox?
At Birdbox, you can enjoy a meal through dine-in service with comfortable seating for lunch or dinner. If you’re on the go, they also offer convenient counter service. For those who prefer to eat elsewhere, both delivery and no-contact delivery options are available for your convenience.
Does Birdbox offer options for different preferences and families?
Yes, Birdbox caters to various needs. You’ll find vegetarian options alongside their chicken dishes. For beverages, they offer coffee, beer, and wine. Families will appreciate that Birdbox is good for kids and provides high chairs, making it a suitable spot for a family meal.
How does Birdbox generally score with customers?
Birdbox holds an overall score of 6.9 out of 10, with customer satisfaction at 63.9%. Its Food (7.1) and Ambience (7.8) are well-regarded, though Service (5.6) and Value (4.3) show room for improvement.
What do customers particularly enjoy about the food at Birdbox?
Many customers appreciate the quality of the fried chicken, often describing it as excellent and crispy. The cornbread and waffle fries also receive positive comments for their flavor and seasoning.
What are some common concerns or drawbacks mentioned by diners?
Diners sometimes note issues with inconsistent service, such as forgotten items or impersonal ordering processes. The pricing is also a frequent concern, with some finding the cost to be on the higher side for the overall experience.