Accessibility
- Wheelchair accessible entrance
oChef » Big Apple Pizza N Grill – San Francisco
Big Apple Pizza N Grill - San Francisco
Photo from Big Apple Pizza N Grill
Big Apple Pizza N Grill at a glance
San Francisco South of Market
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 79 of the guests
#1634 out of 2403 places to eat in San Francisco
#66 Pizzeria out of 115 in San Francisco
Good
7 out of 10
Food
Service
Ambience
Value
387
Reviews
67.4%
Satisfaction
Often praised
- Delicious Food
- Fair Prices
- Friendly Staff
Frequently criticized
- Long Waits
- Poor Ambiance
- Delivery Problems
The restaurant Big Apple Pizza N Grill in San Francisco’s vibrant South of Market neighborhood is your go-to spot for delicious pizza. This casual pizzeria offers a fantastic array of options, perfect for any craving.
Whether you’re looking for a quick bite or a satisfying late-night meal, you’ll find something to love here. They cater to diverse tastes, ensuring everyone leaves happy.
Overview: Introducting Big Apple Pizza N Grill
Big Apple Pizza N Grill presents a compelling mix, with many patrons consistently praising the quality of their food, particularly the chopped cheese and pizza. The customer service often receives commendation for its attentive approach, ensuring a positive interaction for many diners.
However, the experience isn’t uniformly smooth. Some visitors have noted concerns regarding the waiting time for orders, and the overall atmosphere can be a point of contention, with cleanliness sometimes falling short of expectations.
Good
7
out of 10
387
Reviews
67.4%
Satisfaction
102
negative
24
neutral
261
positive
Overall, this spot earns a respectable 7 out of 10, indicating a generally good experience for many. However, customer satisfaction sits at a more moderate 67.4%, suggesting a somewhat mixed reception among all patrons.
This feedback comes from a substantial pool of 387 customer observations, with 261 positive remarks balancing against 102 negative ones. Diving deeper, the Food (7.8) stands out as a clear strength, consistently impressing diners.
Value (7) also rates well, indicating fair pricing. However, Service (6.1) is perceived as average, and the Ambience (5.6) also falls into the average category, hinting at areas that could benefit from refinement.
What people like
- Delicious Food Options
- Reasonable Pricing
- Attentive Staff
What people don't like
- Extended Wait Times
- Unpleasant Environment
- Delivery Complications
If you prioritize flavorful food and good value, this spot is certainly worth considering. The culinary offerings, particularly the unique chopped cheese, often leave a lasting positive impression, making it a solid choice for a satisfying meal.
However, be prepared for potential inconsistencies in service and a less-than-ideal dining environment. With a recommendation score of 7.1, it suggests that while not perfect, the strengths often outweigh the drawbacks for many, especially for takeout.
Similar Restaurants in San Francisco
- Pizzeria
9.3
out of 10
out of 10
34
100%
- $$
- Cow Hollow
- Food
- Service
- Ambience
- Pizzeria
9.1
out of 10
out of 10
186
96.2%
- $$
- Mission District
- Food
- Service
- Ambience
- Pizzeria
8.9
out of 10
out of 10
498
95.6%
- $$
- Russian Hill
- Food
- Service
- Ambience
- Pizzeria
8.8
out of 10
out of 10
263
88.6%
- $$
- Polk Gulch
- Food
- Service
- Ambience
- Pizzeria
8.5
out of 10
out of 10
549
88.3%
- $$
- Transbay
- Food
- Service
- Ambience
- Pizzeria
8.4
out of 10
out of 10
164
84.8%
- $$
- Silver Terrace
- Food
- Service
- Ambience
Verdict: Our expert take on Big Apple Pizza N Grill
Food (7.8 out of 10)
mentioned by 94% of the guests
The food here generally hits the spot, with a strong 7.8 score and 78% customer satisfaction, indicating a good dining experience for most. Out of 209 comments, 163 rave about the delicious offerings, especially the chopped cheese, pizza, and fresh food, often praising the generous portion size and flavor. However, not every dish is a winner.
There are 35 comments noting issues with overcooked items like onion rings and waffle fries, dry burgers or steak sandwiches, and some concerns about meat quality or greasy pizza crusts. While these are fewer, they're worth noting.
Food
209
Reviews
78%
Satisfaction
35
negative
11
neutral
163
positive
Rating distribution
What people like
- Delicious chopped cheese
- Generous portion sizes
- Fresh, flavorful food
What people don't like
- Overcooked, dry food
- Inconsistent meat quality
- Greasy pizza crust
Often praised
- foodWhen I spied the “chopped cheese” on their menu, I had no idea what it was and had never had one. But when I received it and took my first bite, it was heavenly and amazing. It was cooked to perfection, and the combination of the cheese and sauces were delicious.
- pizzaAmazing pizza that's light on the grease but heavy on the flavor.
- chopped cheeseI experienced delicious hot food cooked to order quickly, as they aren't sacrificing service by cutting staff. Don't let the lines or appearance prevent you from getting the best chopped cheese in the bay area. The lines will move quickly, and you will return for another!
- sandwichesthe sandwiches and smoothies are regular meals for me now
- chopped cheese sandwichOrdered the infamous chopped cheese sandwich
- FoodFood:5
- banana puddingI got the chopped cheese, curly fries, bacon cheeseburger burger, peach cobbler and banana pudding. It was all so good.
- wingsthe chop cheese and wings are delicious
- FriesRecommended dishes:Fries
- cheeseMy experience at this restaurant was outstanding! I had the BEST pizza I've ever eaten, with beautifully cut slices and the perfect amount of cheese. I couldn't ask for anything better.
Frequently criticized
- pizzaI unfortunately cannot say anything about the food. The pizza never reached me. The courier placed it on the street in front of the hotel at the corner.
- burgerhalf-assed frozen burger
- chicken wingsworst chicken wings I have had this decade
- foodI would not recommend this restaurant as they do not respect others. I did not eat at Big Apple Pizza, and viewing the photos, I'd say the food does not look that great anyway. I would not give any stars on this review.
- sauceNo sauce but a lot of cheese.
- waffle friesordered waffle fries but received curly fries
- Caesar saladThe Caesar salad lacked flavor.
- Diet CokeI ordered a 2L Diet Coke and they sent a 2L regular Pepsi.
- baconeven the bacon was gross!!!
- chopped cheeseThe sandwich was average at best
If you're looking for hearty, flavorful comfort food, especially their famous chopped cheese or pizza, this place is definitely worth a try. Just be aware that some dishes might occasionally miss the mark, so stick to their popular items for the best experience.
Service (6.1 out of 10)
mentioned by 81% of the guests
Lets talk service! While the overall score sits at an average 6.1 and customer satisfaction is a mixed 54.9%, theres a lot of love for the team. Based on 56 positive comments out of 102 total remarks, many folks highlight the friendly service, fast service, and an amazing group of workers.
Guests frequently praise the staff for being super friendly, kind, and providing excellent customer service, often making for a great experience. However, it's not always smooth sailing. With 41 negative comments, some experiences point to significant issues.
Common complaints include long waiting time, slow service, and sometimes poor service due to a lack of attention to detail. Customers have reported incorrect orders, frustrating delays, and even poor communication, which can definitely overshadow the meal.
Service
102
Reviews
54%
Satisfaction
41
negative
5
neutral
56
positive
Rating distribution
What people like
- Friendly, kind staff
- Fast, quick service
- Great customer service
What people don't like
- Long waiting times
- Slow, poor service
- Incorrect orders
Often praised
- serviceThe counters were very clean, and the food was excellent, earning a food score of 5. The service was also top-notch, rated at 5, and the atmosphere was pleasant, rated at 4. For dinner, the price per person was between $20–30.
- staffthe guy behind the counter went to the back to grab more napkins for us when he saw they were out up front
- ServiceService was 100% amazing. David was the best
- peopleThe customer service is always on point; they ensure you're taken care of when you arrive hungry. The staff are described as chill and fun people. This place truly embodies hood comfort food – it's full of flavor, fresh, and never too pricey.
- customer serviceThe food and customer service is outstanding
- AdamAdam was awesome
- Deli expertiseIt's warm, wet, messy, and delicious, activating a pleasure center in the brain that I'm confident no fine dining can reach. The owner, David, recently moved from NY and brought his 15 years of Deli expertise to the bay. The area where the restaurant is located is not so good, but the food is an absolute must try!
- WorkersWorkers are nice, caring, and respectful
- amazing group of workersI will never forget this experience! Everyone that I saw working tonight was an amazing group of workers. Thank you so much ❤️ ❤️❤️
- attentionthe attention is good
Frequently criticized
- serviceThey were a little u estates so the cashier was taking so many orders, it took a while for him to hand out the food
- waiting timeMy experience at this restaurant was marked by horrible customer service. I had to wait a little less than an hour for two cheeseburgers and a slice of pepperoni pizza.
- wait timeThe sandwich was average at best, and the smoothie was real watery and lacked that thick smoothie consistency. I spent $30 for a sandwich and a smoothie that took almost 30 minutes to make. There's no room inside to wait or dine, and if you're not used to this part of town, I can see how it can be overwhelming for some people.
- customer serviceMy experience at this restaurant was marked by horrible customer service. I had to wait a little less than an hour for two cheeseburgers and a slice of pepperoni pizza.
- attention to detailMy order was incorrect—I specifically asked for no tomato, but it came with tomato, and I ordered waffle fries but received curly fries instead. Mistakes happen, but the lack of attention to detail and care in fixing the issue made it frustrating. Despite the food being good, the poor service overshadowed the experience.
- behaves unfairlythis business behaves unfairly with drivers
- business responserude response from this business
- courierThe pizza never reached me. The courier placed it on the street in front of the hotel at the corner. After countless calls and about an hour of waiting, 'slice' informed me of this.
- deliveryBeware of ordering with delivery..
- delivery appWhile mistakes happen, the real issue was the lack of communication. They wouldn't answer the phone, and weren't responding to the delivery app people either. This made resolving the missing item impossible.
If you're looking for a spot with potentially friendly staff and quick service, it might be worth a shot. Just be prepared for the possibility of a long wait or service hiccups, especially during busy times, which could definitely disappoint.
Ambience (5.6 out of 10)
mentioned by 43% of the guests
When it comes to ambience, this spot is a bit of a mixed bag, landing an average score of 5.6 with a mixed customer satisfaction of 50%. Based on 54 total opinions, with 27 positive and 22 negative, it seems there's a lot to talk about! On the bright side, many appreciate the overall great experience, often highlighting the cleanliness of the kitchen and counters, and praising the friendly environment or urban atmosphere.
However, the area location is a frequent concern, with some finding it cramped inside or mentioning issues like loud music and the presence of homeless people nearby.
Ambience
54
Reviews
50%
Satisfaction
22
negative
5
neutral
27
positive
Rating distribution
What people like
- Cleanliness is praised
- Friendly environment
- Great overall experience
What people don't like
- Challenging area location
- Cramped inside space
- Loud music issues
Often praised
- atmosphereThe counters were very clean, and the food was excellent, earning a food score of 5. The service was also top-notch, rated at 5, and the atmosphere was pleasant, rated at 4. For dinner, the price per person was between $20–30.
- AtmosphereAtmosphere:5
- cleanThe place is almost always clean
- Wheelchair accessibilityIt’s certainly wheelchair bound accessible restaurant
- brand newThis was my first time at the restaurant, and I absolutely loved it. Everything was clean and brand new. I highly recommend eating here; you will not regret it.
- children placeThey love children place to be
- cleanlinessEverything is clean
- countersThe counters are very clean
- experiencethe whole experience is very authentic
- friendly environmentIt’s a friendly environment
Frequently criticized
- atmosphereThe atmosphere is terrible. It's very dirty
- areaThe area isn’t fantastic
- Parking spaceParking space:Somewhat difficult to find parking
- area locationThe owner, David, recently moved from NY and brought his 15 years of Deli expertise to the bay. The area where the restaurant is located is not so good, but the food is an absolute must try!
- cleanerthat's safer and cleaner
- counterthe counter doesn't look like it's been wiped down
- cramped insidevery cramped inside.
- drugs being serveddrugs are being served
- heatit was so hot inside.
- homeless peoplea lot of homeless people in there and made the place smell
If youre looking for a clean, friendly spot and dont mind a potentially challenging neighborhood, this place might be worth a try. But if a quiet, spacious, and pristine location is a must-have for you, you might want to explore other options.
Value (7 out of 10)
mentioned by 25% of the guests
When it comes to value, this spot generally hits the mark with a good score of 7. Many of the 15 positive remarks out of 22 total opinions highlight cheap prices, decent prices, and overall affordable options. Guests often rave about getting great portions for their money, with some even appreciating that they take EBT, making it accessible for more diners.
However, the customer satisfaction sits at a mixed 68.2%, indicating some room for improvement. The 4 negative opinions point to concerns about unexpected fees and a feeling that certain purchases were a waste of money. A few guests felt the quality didn't quite match the price, leading to disappointment in the overall value.
Value
22
Reviews
68%
Satisfaction
4
negative
3
neutral
15
positive
Rating distribution
What people like
- Affordable prices
- Generous portions
- EBT accepted
What people don't like
- Hidden fees
- Poor value
- Waste of money
Often praised
- priceThe staff are described as chill and fun people. This place truly embodies hood comfort food – it's full of flavor, fresh, and never too pricey. I live in Richmond, but I would cross the bridge on a late Saturday night just to get some food from here.
- pricesThey're prices are really reasonable.
- EBTThey take EBT and are open until I think 5am.
- cheap pricesare so cheap too
- decent pricesdecent prices
Frequently criticized
- waste of moneyA complete waste of money
- feesthey wanted 26 with some fees that you don't even know what they are for.
- priceThe sandwich was average at best, and the smoothie was real watery and lacked that thick smoothie consistency. I spent $30 for a sandwich and a smoothie that took almost 30 minutes to make. There's no room inside to wait or dine, and if you're not used to this part of town, I can see how it can be overwhelming for some people.
If youre looking for a place where your dollar stretches, this spot often delivers good value, especially for portion sizes and affordability. Just be mindful of potential extra fees, as some items might not feel worth the cost for everyone. Its worth a try if budget-friendly options are your priority.
How are the prices at Big Apple Pizza N Grill?
You’re looking at roughly 20 per person – reported by 79 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what others spend, most diners find themselves in this sweet spot, though there are a few options for both tighter budgets and those looking to splurge a bit more.
Here’s a quick look at what guests spend per person, based on the latest 79 reviews.
See how this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Pizzeria, especially considering it’s in San Francisco. It offers a good balance for a casual meal without breaking the bank.
Customer Reviews: what people think about Big Apple Pizza N Grill
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
7
Late-Night Cravings Met, But Not NYC Standards
If you’re looking for a late-night spot to satisfy those after-hours cravings, Big Apple Pizza N Grill definitely delivers on the hours—just like the real Big Apple. Open until 3AM on weekdays and 5AM on weekends, it’s a solid go-to when everything else is closed. I had to try their chopped cheese since that’s a New York deli staple, but honestly, it didn’t live up to true NYC expectations.
It wasn’t bad—actually still pretty good—but definitely not on the same level as what you’d get in New York. I’m still curious to try their pizza to see if they can capture that New York slice authenticity. The chicken wings were decent too—nothing mind-blowing, but they hit the spot, especially if you’re ordering late at night or after a few drinks.
Overall, a convenient late-night option worth checking out, especially if you’re craving munchies in the early hours.
- late-night spot8
- chopped cheese6
- pizza7
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
10
Hidden Gem with Great Service!
My experience at this restaurant was fantastic! The service was awesome, with Adam being a standout. The kitchen was impressively clean and quick.
I found this place to be a hidden gem, offering good food served fast, all complemented by great service. Period.
- service10
- kitchen10
- food9
Visit Type
- Delivery
Group Type
- Solo Dinner
Group Size
- Small Group
Service Type
- Delivery
1
False Report Filed by Restaurant
As a delivery driver, my experience at this restaurant was extremely negative. This business filed a false report about me on Uber Eats, despite me completing the delivery correctly. I strongly advise other drivers to be cautious, as this business behaves unfairly with drivers.
I have already reported this incident to Uber Support.
- false report1
- behaves unfairly1
Visit Type
- Tourist Experience
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
1
Loud music and parties, no respect
My family, including two young girls, my wife, and I, stayed in the hotel across from Big Apple Pizza. We were kept awake past 1 a. M.
Due to the loud music and party coming from the restaurant. The police arrived several times, but the party continued. To say the least, we were frustrated and annoyed.
I would not recommend this restaurant as they do not respect others. I did not eat at Big Apple Pizza, and viewing the photos, I'd say the food does not look that great anyway. I would not give any stars on this review.
- loud music1
- party1
- respect for others1
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
8
Late Night Pizza Delight
My experience at this restaurant was great, especially for a 4 AM visit. The Halal pepperoni was a pleasant surprise. While I'd rate the authenticity to New York style pizza as a 7/10, it was still delicious.
- Halal pepperoni8
- authenticity to New York style7
- food8
What Big Apple Pizza N Grill offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Late-night food
- Vegan options
- Salad bar
- Small plates
- Organic dishes
- Halal food
- Vegetarian options
- Quick bite
Dining options
- Catering
- Brunch
- Counter service
- Dinner
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free parking lot
- Paid street parking
Atmosphere
- Casual
FAQs
What diverse food options can you find at Big Apple Pizza N Grill?
At Big Apple Pizza N Grill, you can explore a wide range of offerings beyond classic pizza. They provide delicious late-night food, vegan options, and vegetarian options. You’ll also find a fresh salad bar, organic dishes, small plates, and halal food, ensuring there’s something for every preference.
What convenient service and dining options does Big Apple Pizza N Grill offer?
Big Apple Pizza N Grill offers convenient service options like no-contact delivery, takeout, curbside pickup, and dine-in. You can enjoy their meals for lunch, dinner, or brunch, with counter service available. They also provide catering services and are a great choice for families, offering high chairs for children.
How does Big Apple Pizza N Grill rate overall?
This restaurant achieves an overall score of 7 out of 10. Its Food (7.8) and Value (7) are rated well, while Service (6.1) and Ambience (5.6) are considered average.
What are the most popular food items at Big Apple Pizza N Grill?
Customers frequently praise the chopped cheese and pizza for their flavor and quality, with many finding them delicious and satisfying.
What is the customer experience like regarding service and atmosphere?
While many appreciate the attentive customer service and friendly staff, some report issues with waiting times and delivery. The ambience receives mixed feedback, with some noting cleanliness and a friendly environment, while others mention concerns about the area and overall atmosphere.