oChef » AltoVino – San Francisco » AltoVino – San Francisco – Reviews
AltoVino - Reviews
1358 Mason St, 94133 San Francisco
All reviews at a glance
528
Reviews
77.1%
Satisfaction
95
negative
26
neutral
407
positive
What people say about AltoVino
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Visit Type
Service Type
Group Type
Group Size
Meal Type
Price per Person
Wait Time
Noise Level
Visit Type
- Casual Outing
Service Type
- Dine-in
2
Outdoor seating with no heaters
My experience at the restaurant was disappointing due to the lack of working heaters for outdoor seating. Despite the 50-degree weather, multiple staff members offered excuses instead of addressing the issue. It's unacceptable to seat guests outside in cold temperatures without any heating.
- heaters1
- staff members2
- outdoor seating1
Price per Person
- $101+
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
2
Frustrating Service, Good Food
My experience at this restaurant was incredibly frustrating and disappointing. Despite having a reservation for outdoor seating at 5: 30 PM on a cold, windy San Francisco evening (59°F), and noticing plenty of empty indoor tables, the waitress informed us that all inside tables were “reserved. ” We were told we could only be seated indoors if we finished our meal by 6: 30 PM.
When we offered to eat quickly, they then stated we could only order one course, which felt completely unreasonable. Consequently, we were forced to sit outside. It took nearly 20 minutes for the outdoor heater to be properly turned on.
Ironically, I checked OpenTable and saw a 6: 00 PM bar seating option, which I immediately booked and received confirmation emails for. However, upon mentioning this to the waitress, I was told their calendars weren’t synced, which seemed like a clear lie. The food itself was actually good; the mushroom mousse and two different pastas were delicious.
However, the $50 black cod was rather mediocre. The worst part was that despite enduring the cold and rushing to finish by 6: 45 PM, upon leaving, we observed at least three empty indoor tables and vacant bar seating. This was undoubtedly the most frustrating and disrespectful dining experience I’ve ever had.
Regardless of how good the pasta was, I will not return.
- mushroom mousse9
- pastas9
- black cod5
- indoor tables2
- outdoor seating2
- outdoor heater3
Price per Person
- $81–$90
Visit Type
- Food Exploration
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
9
Amazing Experience, Great Antipasti!
My experience at this restaurant was amazing! I had the best Antipasti I’ve ever eaten in my life. While the main course was a bit of a letdown, the overall experience was just incredible.
The atmosphere was fantastic, rated 5/5, and the service also received a perfect score of 5/5. Food was rated 4/5, and the price per person was between $50–100, with a wait time of 10-30 minutes.
- Antipasti10
- overall experience10
- Atmosphere10
- Main4
Visit Type
- Tourist Experience
Service Type
- Dine-in
3
Average Italian with Good Ingredients
I was recommended this place by my hotel, and it turned out to be extremely average Italian food. While the quality of the ingredients were good, there was nothing special about the sauce. It doesn't justify the price, and honestly, I could cook better food at home.
Overall, it was very average food with good ingredients.
- Italian food5
- sauce5
- ingredients7
- price3
Price per Person
- $51–$60
Visit Type
- Food Exploration
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Perfect Black Cod and World-Class Pasta!
My experience at this restaurant was outstanding. The black cod was cooked to perfection, and its accompaniments were equally outstanding. The pasta is truly world-class.
I highly recommend trying the anchovy appetizer! The staff was incredibly friendly and accommodating. While there's no bar, they offer a great selection of wines and some beer.
- black cod10
- accompaniments9
- pasta10
Price per Person
- $81–$90
Visit Type
- Food Exploration
Service Type
- Dine-in
Noise Level
- Moderate
9
Incredible Italian with a Twist!
We discovered this restaurant on Resy and decided to try it out because the menu offered a refreshing deviation from traditional Italian cuisine. Every dish we ordered was incredible, and our server was both fun, quick, and knowledgeable. We are absolutely planning to return on our next visit to San Francisco!
- menu deviation9
- dishes10
- server9
Price per Person
- $71–$80
Visit Type
- Regular Visit
Service Type
- Dine-in
3
Neighborhood Gem Lost Its Shine
This used to be a great neighborhood restaurant, but the quality has degraded recently. The welcoming service and menu explanations that were once standard are no longer there, and staff appear less professional than before. Service has become inconsistent, with some waiters seeming defensive over simple requests and handling food roughly.
Hopefully, they can return to the upscale atmosphere and quality service they were once known for.
- upscale atmosphere8
- quality service8
- quality2
- welcoming service2
- menu explanations2
Price per Person
- $81–$90
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
9
Excellent Dinner with Great Service
My experience at the restaurant was excellent. I had a wonderful dinner with great recommendations on both the wine menu and our main courses. The food was presented beautifully, with great flavors and portions.
The wait staff was kind and attentive. I will definitely be coming back :)
- wine menu9
- main courses9
- food presentation10
Price per Person
- $101+
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
3
Disappointing Experience, Won't Return
My fiancé and I dined here last night and will not be returning. We ordered two glasses of wine which tasted awful. I was shocked given the great reviews.
The food was even worse; it tasted dated and the balance of flavors was off. Service was mid-tier; our server didn’t check on us once and passed by our table multiple times, clearly noticing we weren’t touching our food. We didn’t ask for anything to be removed from the bill, but our server luckily took the eggplant pasta off.
Overall, a 4/10 experience; would not recommend.
- service5
- eggplant pasta6
- wine2
- food2
- balance of flavors3
Price per Person
- $101+
Service Type
- Dine-in
1
Unexpected Service Charge and Bill Shock
Our final tab was over $300, and I had already tipped 15%. However, our server decided this wasn't enough and added another $30 on top of the bill. I attempted to dispute this with my credit card company, but unfortunately, I was unsuccessful.
Patrons beware of unexpected charges!
- tipped 15%5
- final tab2
- added another $301
- dispute with my credit card2
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