Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Jimmy John’s – Las Vegas
Jimmy John's - Las Vegas
Photo from Jimmy John’s
Jimmy John's at a glance
Las Vegas Inner Northwest
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 49 of the guests
#152 out of 192 places to eat in Las Vegas
#7 Sandwich Shop out of 15 in Las Vegas
Average
5.4 out of 10
Food
Service
Ambience
Value
401
Reviews
48.6%
Satisfaction
Often praised
- Fast Service
- Cleanliness
Frequently criticized
- High Prices
- Inconsistent Quality
The restaurant Jimmy John’s, a popular Sandwich Shop in the vibrant Inner Northwest neighborhood of Las Vegas, offers you a fantastic spot for a quick bite. You’ll find a casual atmosphere perfect for grabbing a delicious meal on the go or settling in for a relaxed lunch.
With options for healthy eating and vegetarians, it caters to diverse tastes, ensuring there’s something fresh and satisfying for everyone.
Overview: Introducting Jimmy John's
Jimmy John’s often earns praise for its freaky fast service, a consistent theme among patrons who appreciate quick order fulfillment. Many also commend the clean environment, noting a pleasant atmosphere and well-maintained spaces.
This focus on efficiency and tidiness contributes to a generally positive initial impression for many visitors. However, experiences can vary, particularly concerning value and the consistency of the core product.
While some find the sandwiches satisfying, others report issues with ingredient portions or bread freshness. Additionally, some interactions with staff have left customers feeling less than impressed, indicating a mixed bag in overall experience.
Average
5.4
out of 10
401
Reviews
48.6%
Satisfaction
201
negative
5
neutral
195
positive
Jimmy John’s registers an overall 5.4 out of 10, placing it squarely in the average category. This score reflects a mixed customer sentiment, with Customer Satisfaction at 48.6%, indicating that just under half of patrons are content with their visit.
This balance of opinions is drawn from a substantial 401 customer remarks, split almost evenly between 195 positive and 201 negative observations. Delving into specific aspects, the Ambience stands out with a good score of (7.5), often described as clean and energetic.
However, Value presents a clear challenge, scoring poorly at (3.3) due to concerns about pricing and perceived portion sizes. Food quality is rated as average (5.7), with many appreciating the sandwiches, though some note inconsistencies.
Similarly, Service also falls into the average range (5.1), frequently praised for its speed but occasionally criticized for staff interactions.
What people like
- Freaky Fast Service
- Clean Environment
- Delicious Sandwiches
What people don't like
- Poor Value
- Inconsistent Food Quality
- Customer Service Issues
Jimmy John’s offers a quick and clean option for a sandwich, particularly if you prioritize speed and a tidy setting. With a Recommendation Score of 5.6, it suggests a place that satisfies some needs effectively, but might not consistently exceed expectations.
If you’re in a hurry and looking for a straightforward meal, it could be a suitable choice. However, be mindful that the experience can be inconsistent, especially regarding the perceived value for money and occasional lapses in food preparation or service interactions.
While many enjoy their sandwiches, the overall sentiment indicates it’s not a guaranteed hit for everyone. Approach with tempered expectations, and you might find a decent, speedy bite.
Similar Restaurants in Las Vegas
- Sandwich Shop
7.4
out of 10
out of 10
250
71.6%
- $$
- Huntridge
- Food
- Service
- Ambience
- Sandwich Shop
7.2
out of 10
out of 10
255
71%
- $$
- Rancho Charleston
- Food
- Service
- Ambience
- Sandwich Shop
6.9
out of 10
out of 10
198
66.2%
- $$
- University Medical Center
- Food
- Service
- Ambience
- Sandwich Shop
6.2
out of 10
out of 10
423
57.7%
- $$
- Angel Park Lindell
- Food
- Service
- Ambience
- Sandwich Shop
6.1
out of 10
out of 10
320
57.5%
- $$
- Downtown Las Vegas
- Food
- Service
- Ambience
- Sandwich Shop
5.9
out of 10
out of 10
280
56.1%
- $$
- Charleston Heights
- Food
- Service
- Ambience
Verdict: Our expert take on Jimmy John's
Food (5.7 out of 10)
mentioned by 81% of the guests
When it comes to food, many customers really appreciate the fresh bread and quality ingredients that make for some truly great sandwiches. Out of 156 customer remarks, 80 were positive, often highlighting tasty/delicious food and generous portions. The overall score for food sits at an average 5.7, showing a solid foundation for the core offerings.
However, it's not always a perfect experience. With 72 negative comments, some patrons encountered issues like hard bread, sandwiches that turned into a soggy mess, or a surprisingly small amount of meat. Customer satisfaction is a mixed 51.3%, indicating that consistency can be a challenge, with food quality not always meeting expectations.
Food
156
Reviews
51%
Satisfaction
72
negative
4
neutral
80
positive
Rating distribution
What people like
- Fresh bread
- Quality ingredients
- Great sandwiches
What people don't like
- Hard/stale bread
- Small meat portions
- Incorrect orders
Often praised
- sandwichesMy experience at the restaurant was mixed. They have amazing sandwiches, but the customer service was terrible. I specifically advise against visiting the location on Lake Mead and Tenaya.
- foodMy experience at this restaurant is consistently great. I go here all the time, and it’s always so good! The people that work here are also really nice!
- breadthe bread omg! Soft on the inside and a lil crunchy on the outside
- sandwichDamn delicious sandwich
- fresh breadWe were greeted right when we walked in, and the service was impeccable. The fresh bread and great sandwiches were highlights of our meal. The location was also very clean.
- great sandwichMy experience at the restaurant was fantastic! I want to express my gratitude to Pharohyce for the excellent customer service and a great sandwich. He greeted everyone who came in very kindly!
- subsI absolutely love JJ's! I eat here several times a week because of the great subs and the great staff. The service is also super fast, which I really appreciate.
- #10 Hunter sandwichMy favorite sandwich is the #10 Hunter
- #5 Vitohow neatly and well prepped my #5 Vito was
- #9-italianJJ Giant Gigantic and the #9-italian. Both excellent choices.
Frequently criticized
- breadI absolutely love the fresh bread and the meats and cheeses, which make for really good sandwiches. However, about 70% of the time, the bread is not fresh, leading to a pretty below-average sandwich experience.
- sandwichThey never get the orders right. Today, they sent me a sandwich loaded with lettuce and nothing else. I can clearly read my recipe stapled to the bag that was delivered by an Uber driver!
- lettuceI ordered a turkey sub, but it was incredibly thin. There was very little lettuce and only the butt ends of the tomato. The layer of meat was folded over, making the portion seem even smaller.
- sandwichesDo not order sandwiches from here. Their sandwiches are a joke. One slice of turkey, one slice of cheese, and barely any lettuce or tomatoes.
- cheesemy cheese is thicker than the ham
- Avocado spreadpaid $1.00 extra. I think they only flicked it on.
- Big ItalianThe lettuce was brown and the bread was stale. To make matters worse, they forgot the onions on the Big Italian sandwich. It was a very disappointing experience.
- Chicken Caesar WrapIt had way too much mayo and Caesar dressing
- Cubanoit was the Cubano i think it was called
- French breadran out of the French bread
If youre craving a sandwich and they get it right, youll likely enjoy the fresh ingredients and good flavors. However, be prepared for potential inconsistencies, as some experiences point to issues with bread quality or skimpy fillings.
Service (5.1 out of 10)
mentioned by 79% of the guests
When it comes to service, many customers rave about the fast service and quick delivery, often highlighting the friendly staff and their excellent customer service. With 90 positive remarks, it's clear that many appreciate the helpful and polite employees who ensure a prompt experience. However, the overall experience is a bit of a mixed bag, with a score of 5.1 and customer satisfaction at 45.2%.
There are 108 negative comments pointing to issues like rude service, order errors, and frustrating delivery problems. Some also noted unprofessional management and long waiting times.
Service
199
Reviews
45%
Satisfaction
108
negative
1
neutral
90
positive
Rating distribution
What people like
- Fast service
- Friendly staff
- Excellent customer service
What people don't like
- Rude management
- Order errors
- Slow delivery
Often praised
- staffI absolutely love JJ's! I eat here several times a week because of the great subs and the great staff. The service is also super fast, which I really appreciate.
- serviceService provided by Cam, Clearance, David, and Joseph was awesome
- customer serviceThe food quality was great, and the service was freaky fast. I was also impressed with the incredible customer service, which left me filled with joy. The staff have always been great, and the location is consistently good.
- employeesMy experience at this restaurant was a mixed bag. The Mediterranean wrap was decent, and most of the employees were great. However, the manager's behavior was absolutely unacceptable.
- teamthe team working in there today was super nice to us
- fast serviceMy experience at Jimmy John's was fantastic. We received great, fast service every time we visited. We are definitely planning on visiting again.
- managerthe manager is a really terrific guy
- orderThe wait and sandwiches were head and shoulders better than the nearby Caprioties. I am very busy and I always get my order in less than 5 minutes.
- speedThe food is consistently great tasting and fresh. They are also super fast, which is a big plus. However, there have been a couple of instances where they forgot the guacamole or "Avo" on my sandwich.
- Call-in Order ServiceUsed their Call-in Order Service
Frequently criticized
- customer serviceI can't go here again. I've been going for a while, but they hired some kid with a dumb tattoo on his neck who provides the trashiest customer service. The dude took our order while clearly annoyed.
- deliveryMy experience at this establishment was the absolute worst I've ever had. The store delivered my food to the wrong place, then attempted to blame me for their mistake. For months, I was given the runaround trying to get a refund.
- serviceWhile the sandwiches themselves were good, the service was quite poor. The sandwiches were not made as ordered, and the employees seemed oblivious to my presence. They were laid on the counter, and I had to ask for a bag and then bag them myself.
- managerThe biggest problem was the manager with the jewelry on her lip. The way she spoke to her employees was absolutely appalling
- orderevery single time, the order comes 45-60 minutes later
- staffI can't go here again. I've been going for a while, but they hired some kid with a dumb tattoo on his neck who provides the trashiest customer service. The dude took our order while clearly annoyed.
- creditThis crucial detail about the expiration date was not communicated to me during the phone call, nor was it mentioned at all. Consequently, they declined to honor the credit, essentially telling me, "oh well, tough luck. " I would be happy to revise my low rating if they would honor the credit they offered to make amends for their mistake.
- delivery driverdelivery driver arrived and said “Oh I’m sorry I just went next door
- delivery zoneunfriendly employee tells me I'm out of their delivery zone
- employeethe employee said “ sorry, we’re really backed up we’ll get to yours shortly”
If speed and generally friendly staff are your top priorities, you might find the service here quite satisfactory. However, be aware that there's a noticeable chance of encountering order mix-ups or less-than-stellar problem resolution, which could be a dealbreaker for some.
Ambience (7.5 out of 10)
mentioned by 22% of the guests
When it comes to ambience, this spot really shines! Customers frequently rave about the clean establishment, vibe, and even the funny wall signs that add to the energy. With a solid score of 7.5, indicating a good experience, and a high customer satisfaction of 80.8%, its clear many appreciate the atmosphere, as seen in 21 positive remarks out of 26 total.
However, not everyone is completely thrilled. A few of the 5 negative comments point to issues like loud conversations affecting the atmosphere, and some concerns about health code or the store being dirty. While these are minor points compared to the overall positive feedback, theyre worth noting for improvement.
Ambience
26
Reviews
80%
Satisfaction
5
negative
0
neutral
21
positive
Rating distribution
What people like
- Spotless and clean
- Lively, fun vibe
- Witty wall signs
What people don't like
- Excessive noise
- Cleanliness concerns
Often praised
- atmosphereclean atmosphere
- locationthe location is always consistent
- cleanMy experience at this restaurant was fantastic. I loved the great fast service and the place was always clean. The manager, Joel, is a really terrific guy who genuinely cares about his customers.
- cleanlinesssuper fast, clean and easy
- Cleanlinessextreme emphasis on Cleanliness
- Repartee Badinagefun ... 'Catchy' ... Repartee Badinage found on the walls
- clean establishmentcomplimented your clean establishment
- energythey have pretty good energy
- favorite spotsone of my favorite spots
- funny wall signsLove the funny wall signs too
Frequently criticized
- atmosphereconversations happening loudly in the back
- health codeby health code, once food leaves a restaurant, it isn’t even supposed to be allowed back inside
- health violationsabout their health violations
- storeStore is dirty
If you're looking for a place with a clean, energetic vibe and some fun touches like witty wall signs, this spot is definitely worth checking out. While a few folks mentioned noise or minor cleanliness concerns, the overwhelming sentiment suggests a pleasant and enjoyable atmosphere for most.
Value (3.3 out of 10)
mentioned by 15% of the guests
When it comes to value, a few customers hit the jackpot, especially with those enticing dollar subs and other specials. They found the experience affordable and felt the food was worth every penny, even during busy times. These positive sentiments, though fewer, show that good deals can be found.
However, the value aspect faces significant challenges, reflected in a poor score of 3.3 and customer satisfaction at a low 20%. Many felt they were paying for high priced sandwiches, with complaints about extra $1.00 charges, missing extras, or even a charge for cheese that wasnt there. With 16 negative opinions, many considered it a waste of money due to the perceived high cost' for what they received.
Value
20
Reviews
20%
Satisfaction
16
negative
0
neutral
4
positive
Rating distribution
What people like
- Great special deals
- Affordable price points
What people don't like
- High sandwich prices
- Unexpected extra charges
- Missing paid items
Often praised
- affordableis very affordable
- dollar subsMy first time here was during a customer application day with dollar subs, and there must have been about 40 people in line. Despite the crowd, I received my #1 sub and drink in about 15 minutes.
- pennyMy experience at this restaurant was awesome, and the food was worth every penny. It has quickly become one of my favorite spots, and I'll definitely be returning when I'm in town for a great sandwich.
- priceprice great too
Frequently criticized
- priceMy experience involved a 40-minute wait for a $16 sandwich. Despite requesting it be left at the door, the delivery driver banged on my door and used unprofessional language.
- costMy experience at this restaurant was underwhelming. People rave about this place like it's so much better than other sandwich shops, but I found it has fewer options with pretty much the same taste, and it costs a bit more than others.
- $1 sub specialNo $1 sub special
- charge for cheesecharge me for it and not put any cheese on
- extra $1.00Pd $1.00 extra. I think they only flicked it on.
- extrasMy experience was extremely frustrating. Two days in a row, the restaurant messed up my order by omitting "extras" that I was charged for. On the second day, they not only messed up the order again but also canceled it and then lied about what they had told us when we called.
- full priceat full price
- high priced sandwichesmaking high priced sandwiches
- prices on the menu boardprices on the menu board didn't match what was charged
- sandwich pricesince when is a sandwich. 22.00 dollars. Holy moly. good but 22.00?
If youre hunting for a deal, especially during a special event like dollar subs, you might find some good value. However, be prepared for potentially high prices on regular menu items, as many customers felt the cost didnt match the offering. It's a mixed bag, so manage your expectations and check your bill closely.
How are the prices at Jimmy John's?
You’re looking at roughly 17 per person – reported by 49 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests stick right to that sweet spot, with the vast majority of prices clustering squarely in the $11–$20 range. Its pretty consistent around that average, though youll find a few options slightly cheaper or a little higher.
Here’s a quick look at what guests spend per person, based on the latest 49 reviews.
See how this spot stacks up against similar restaurants in Las Vegas when it comes to value for money.
For a Sandwich Shop, we think the pricing here feels pretty fair. You’re getting a solid mid-range experience without breaking the bank, which is always a good thing in our book!
Customer Reviews: what people think about Jimmy John's
Service Intent
- Quick Meal
Visit Type
- Dine-in
9
Excellent Service and Delicious Sandwiches!
My experience at this restaurant was fantastic! The entire team behind the counter was in a good mood, providing positive, professional, and courteous service. The service was prompt.
The manager is 100% on his game, understands the company's direction, and most importantly, makes a great sandwich. The toasted ones are great. !
- entire team9
- professional courteous9
- prompt service9
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
10
Amazing Vibe and Delicious Pizza Sandwich!
My experience at Jimmy John's off Lake Mead was fantastic! The total vibe was incredible, with everyone being super friendly and having killer energy. Manager Cameron was all pro and informative, expertly guiding me through the sandwich options.
I tried their 3-cheese pizza sandwich, and the combination of marinara and cheese on fresh bread was amazing. The oregano and basil provided a distinct Italian flair, making it incredibly delicious. For a kick, I chose the jalapeno chips, which added the perfect spice and paired wonderfully.
I washed it all down with a soda, enjoying the perfect little ice cubes. It was a five-star experience, easy.
- vibe10
- staff10
- energy10
Price per Person
- $31–$40
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
7
Convenient curbside, but dirty lettuce
My experience involved ordering three sandwiches for curbside pickup. The curbside service was very convenient and fast. However, the sub's lettuce tasted "dirty" – not that it actually was, but it just didn't taste right.
Everything else was great.
- curbside service9
- Everything else8
- sub's lettuce2
Price per Person
- $21–$30
Service Intent
- Delivery
Visit Type
- Delivery
1
Awful Experience, Missing Ingredients, Poor Service
My experience at this Lake Mead location was awful. I placed an online order for delivery to my workplace, and the sandwich arrived missing the turkey meat, containing only cheese and lettuce. When I called the store, the manager offered two ridiculous options: a credit (which I never received for a similar issue months ago) or to return to the store for a new sandwich.
Since I had already paid for delivery and a tip, and it was their error, both options were unacceptable. I drove back to the store, and the same manager, who lacked any customer service skills, was indifferent and unhelpful. I was understandably upset by his dismissive attitude, which made it seem like my fault.
I have since filed a complaint with their corporate office. The store is dirty, and the staff, especially the manager, are hopeless.
- sandwich1
- delivery1
- manager1
Price per Person
- $1–$10
Service Intent
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
10
Freaky Fast and Joyful Experience!
My experience at this restaurant was fantastic! The food quality was great, and the service was freaky fast. I was also impressed with the incredible customer service, which left me filled with joy.
The staff have always been great, and the location is consistently good. Keep up the wonderful work! 💪
- food quality10
- service10
- customer service10
What Jimmy John's offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
Is Jimmy John's in Las Vegas accessible for all guests?
Absolutely! This location of Jimmy John’s ensures a comfortable visit for everyone. You’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, making it a convenient and welcoming spot for all patrons in Las Vegas.
What service and parking options are available at Jimmy John's on W Lake Mead Blvd?
You have several convenient service options, including no-contact delivery, takeout, outdoor seating, and dine-in. Parking is also hassle-free, with free street parking and a free parking lot, usually offering plenty of space for your vehicle.
What is the overall customer sentiment regarding Jimmy John's?
Jimmy John’s has an overall Restaurant Score of 5.4 and a Customer Satisfaction of 48.6%, indicating a mixed experience for many patrons. While some aspects are well-received, others frequently draw criticism.
What are the strongest and weakest points at Jimmy John's?
Customers often appreciate the Ambience (7.5) for its cleanliness and energy. However, Value (3.3) is a significant concern due to pricing. Food (5.7) and Service (5.1) generally receive average marks, with speed being a highlight for service, but consistency issues noted for food.
Can I expect fast service at Jimmy John's?
Yes, many customers consistently praise Jimmy John’s for its “freaky fast service” and quick order fulfillment, making it a reliable option if you’re looking for a speedy meal.