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Starbucks - Reviews
Old Police Headquarters, 789 W Harbor Dr, 92101 San Diego
All reviews at a glance
128
Reviews
53.1%
Satisfaction
54
negative
6
neutral
68
positive
What people say about Starbucks
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Service Intent
Visit Type
Wait Time
Meal Type
Group Type
Group Size
Price per Person
Noise Level
Price per Person
- $11–$20
Service Intent
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Professional Service and Delicious Holiday Cookies
On a rainy evening, I arrived at the restaurant with two hungry children. The staff were incredibly professional and patient, waiting until my kids decided on their orders. The new holiday cookies were a hit, and my kids truly enjoyed them!
- staff10
- new holiday cookies9
Price per Person
- $1–$10
Service Intent
- Food Exploration
Group Size
- Couple
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
A Truly Special and Memorable Journey
Dear Leslie, thank you so much for your love and kindness. We loved sharing your story with friends. You made our journey so special.
We will never forget that. ♡
- love and kindness10
Price per Person
- $1–$10
Service Intent
- Tourist Experience
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
10
Awesome Partners, Great Experience!
My experience at this cafe was fantastic, largely due to the awesome partners! The purple-haired partner was incredibly kind in explaining the menus, and the lovely partner with mid-length permed hair created a precious memory of San Diego for us. I highly recommend this place!
- partners10
- purple hair partner9
- lovely partner9
Service Intent
- Casual Outing
Visit Type
- Dine-in
9
Best Starbucks Location with Chill Vibe
My experience at this Starbucks was fantastic, primarily due to its ideal location. It's hands down the best-located Starbucks in town. The vibe is super chill, and with only outdoor seating, it's perfect for enjoying the SoCal weather.
- location10
- vibe9
- outdoor seating8
Service Intent
- Regular Visit
Visit Type
- Dine-in
2
Starbucks Needs Improvement
My recent experience at Starbucks was disappointing. I was unable to get a complimentary iced water, which felt like a joke. Overall, the service was poor.
- iced water1
- service1
Price per Person
- $1–$10
Service Intent
- Regular Visit
Visit Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
Noise Level
- Quiet
9
Great Starbucks, Friendly Staff
I love this Starbucks. As I live across the street, I come here frequently. The staff is super friendly and the drinks are great.
- staff10
- drinks9
Price per Person
- $11–$20
Service Intent
- Regular Visit
Group Type
- Solo Dinner
Group Size
- Solo
Visit Type
- Takeout
6
Mixed Experience with Service
After work, I always grab something to eat. Starbucks is usually known for its friendly hospitality, and I'm typically greeted warmly. However, during my recent visit, the gentleman with glasses seemed irritated and impatient.
I hope he's in better spirits next time when it comes to customer service.
- hospitality8
- customer service5
- gentleman with glasses3
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Takeout
8
Friendly staff at Starbucks
Directed here by Spill the beans as they were cleaning their coffee machine and closing in 15 minutes, the staff at Starbucks were friendly and helpful at the end of a very long day, great work!
- staff9
Price per Person
- $1–$10
Service Intent
- Quick Meal
Visit Type
- Takeout
2
Poor pickup counter experience
My experience at the restaurant was marked by a pretty poor pickup counter. If you place a mobile order, they may place your drink where you can't even see it, and it will sit there while you wait. Since the pickup counter is only 2ft wide, you'll struggle to get up there to ask for it.
- pickup counter2
- mobile order3
- pickup counter width2
Service Intent
- Business Meeting
Group Type
- Colleagues
Visit Type
- Dine-in
9
Great Experience at the Hyatt Conference Venue
My experience was great while attending a conference here and staying at the Hyatt. I was able to pop over quickly before the conference to grab a nice beverage. They did a great job with mobile orders.
The overall facility was great.
- mobile orders9
- overall facility8
- nice beverage7
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