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oChef » Cheng’s – Orlando
Cheng's - Orlando
Photo from Cheng’s
Cheng's at a glance
Orlando South Semoran
- 🥡 Chinese Restaurant
$$
Price per Person $11–$20
mentioned by 63 of the guests
#128 out of 163 places to eat in Orlando
#6 Chinese Restaurant out of 10 in Orlando
Average
5.4 out of 10
Food
Service
Ambience
Value
396
Reviews
47.7%
Satisfaction
Often praised
- Good food
- Friendly service
Frequently criticized
- Poor ambience
- Order issues
The restaurant Cheng’s is a welcoming Chinese Restaurant located in Orlando’s vibrant South Semoran neighborhood. You’ll discover a spot where delicious flavors meet convenience, offering everything from healthy options to satisfying all-you-can-eat meals.
With its cozy and casual atmosphere, it’s the perfect place for a quick bite or a relaxed dining experience, ensuring you feel right at home.
Overview: Introducting Cheng's
Cheng’s offers a mixed experience, where the warmth of its friendly staff and generous portions often stand out. Many appreciate the flavorful dishes and affordable prices, making it a go-to for some in the area.
However, the dining environment can be a point of contention, with some finding the interior falling apart or noting an unpleasant smell. Occasional issues with order accuracy also surface, suggesting an inconsistent experience for patrons.
Average
5.4
out of 10
396
Reviews
47.7%
Satisfaction
189
negative
18
neutral
189
positive
Cheng’s overall performance registers an average score of 5.4, with customer satisfaction sitting at a mixed 47.7%. This indicates that while some patrons find their experience satisfactory, nearly half express reservations.
This assessment is drawn from 396 customer remarks, split evenly with 189 positive and 189 negative comments. Delving into specifics, Service leads the topics with a score of (5.8), often praised for its attentive and quick delivery.
Ambience (5.5) and Value (5.4) follow closely, suggesting they offer a generally acceptable, though not outstanding, experience. Food (5.3), despite being the most discussed aspect with 72.5% of all comments, also lands in the average range.
What people like
- Flavorful, generous portions
- Friendly, accommodating service
- Affordable, good value
What people don't like
- Unkempt dining area
- Inconsistent order accuracy
- No table service
Cheng’s presents a classic case of a mixed bag, offering some solid positives alongside notable drawbacks. If you prioritize affordable prices and generous portions for takeout or delivery, and appreciate friendly staff, it might be worth a try.
However, be prepared for an average dining experience, especially if ambience or consistent order accuracy are high on your list. With a Recommendation Score of 5.4, it’s a place that could satisfy a craving but might not become a regular favorite for everyone.
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Verdict: Our expert take on Cheng's
Food (5.3 out of 10)
mentioned by 93% of the guests
Diving into the food, its a bit of a mixed bag, with a score of 5.3 and customer satisfaction at 46.3%. Many of the 133 positive opinions celebrate generous portion sizes, delicious flavors, and overall good quality, often noting dishes arrive hot and fresh, sometimes even hailed as the best in the area for Chinese takeout. On the flip side, 141 negative opinions highlight significant concerns.
Common complaints revolve around bland taste, old or poor quality ingredients, and disappointingly small portions. Some experiences were quite severe, with reports of food being nasty' or even causing sickness, pointing to notable inconsistencies.
Food
287
Reviews
46%
Satisfaction
141
negative
13
neutral
133
positive
Rating distribution
What people like
- Generous portions
- Great flavors
- Good quality
What people don't like
- Bland, bad taste
- Old, poor quality
- Small portions
Often praised
- foodI ordered the General Tso's Chicken served with rice and the steamed dumplings. The portions were generous and the food was amazing. The chicken had lots of flavor and the rice was very delicious too.
- Chinese foodI've been coming to Cheng's for over 10 years, and it remains my favorite place for Chinese food in the area. I absolutely love them!
- steamed dumplingsThe chicken had lots of flavor and the rice was very delicious too. I really enjoyed the filling and texture of the dumplings and my egg roll. Enough sauce was sent, and my yummy food arrived fresh and hot.
- egg foo youngMy first experience at this restaurant was fantastic! I was specifically looking for excellent egg foo young and really good wonton soup, especially the broth, and I was extremely pleased. The owner's son, Chin, was incredibly friendly and accommodating, making the experience even better.
- riceThe portions were generous and the food was amazing. The chicken had lots of flavor and the rice was very delicious too. I really enjoyed the filling and texture of the dumplings and my egg roll.
- sesame chickensesame chicken and egg foo young were the best
- General Tso TofuI ordered the General Tso Tofu, Spring Rolls, and Vegetable Mei Fun. Everything was really yummy, but the Mei Fun made me a little sick because I didn't realize it had egg in it, and I'm mildly allergic to egg. It was all still very yummy though.
- General Tso's chickenThe General Tso's chicken is the best
- food qualityVery good quality as it relates to food
- fried ricefried rice I will be picking up regularly
Frequently criticized
- riceMy experience at this restaurant was consistently terrible. It used to be a great place a couple of years ago, but now I can't tell the difference between the vegetable fried rice and the chicken fried rice as there's nothing but rice. I'm not sure if there's new management, but I will never return.
- food qualityFirst off, they forgot to give all our online order, which meant we had to go back for pickup again. The quality of their food is really bad. The fried rice was the worst I ever had.
- chickenIt resembles vegetable fried rice, lacking the main ingredients. They only add two shrimp, a tiny piece of chicken, and the pork is nowhere to be seen. I do not recommend this restaurant, Cheng.
- foodI've had better food at Mcdonalds on the dollar menu
- fried riceThe quality of their food is really bad. The fried rice was the worst I ever had. The boneless ribs are redder than beets, and I'm not sure what animal they came from.
- egg rollThe food was generally good, with the shrimp and lobster sauce being particularly tasty. However, the egg roll was disappointing. The vegetable fried rice was also good, though not what I expected.
- sauceEvery time I order from this place, they always forget a sauce or something else, even though I specifically write it in all caps on my order. They also charge a dollar extra for one extra sauce.
- sushiMy experience at this restaurant was marked by significant changes. There is no more buffet and no more sushi. Additionally, there is no more table service.
- beefthe beef is can’t even be chewed
- chicken fried ricedifference between the vegetable fried rice and the chicken fried rice
Given the mixed feedback, if youre lucky, you might enjoy generous portions and great flavors. However, be prepared for a gamble, as theres a real chance of encountering bland, old, or poor-quality dishes that could disappoint.
Service (5.8 out of 10)
mentioned by 46% of the guests
The service here presents a bit of a mixed bag, with a score of 5.8 and customer satisfaction sitting at 53.8%. On the brighter side, many customers rave about the friendliness of the staff and delivery drivers, often highlighting fast delivery and order correctness. Out of 78 comments, 42 positive remarks praise individuals like Jason and Chin, and the overall attention to customer needs.
However, the experience isn't always smooth sailing. The 35 negative remarks frequently mention rude managers or staff, frustrating online ordering issues, and surprisingly long wait times. Some also point to problems with order accuracy and a general lack of attention, which can lead to a less-than-ideal visit.
Service
78
Reviews
53%
Satisfaction
35
negative
1
neutral
42
positive
Rating distribution
What people like
- Friendly staff
- Fast delivery
- Order accuracy
What people don't like
- Rude staff
- Online order issues
- Long wait times
Often praised
- serviceThe lady that gave me my food was super pretty
- deliveryWe have delivery at least 1 time a month
- staffvery friendly staff
- customer serviceoutstanding customer service
- delivery manJason the delivery man is such a pleasant person
- ChinChin could not have been more friendly or accommodating
- DeliveryDelivery was faster then ETA
- JasonWe always have Jason delivery our foods
- ServiceService:5
- attentionthere is good attention
Frequently criticized
- servicethey hung up on me when I asked where the driver was
- hostthe host or the man that answers the phone is very rude
- online orderMy experience at this restaurant was quite negative. First off, they forgot to give all our online order, which meant we had to go back for pickup again. The quality of their food is really bad.
- online orderingtheir online ordering is very misleading
- table serviceThere is no more buffet and no more sushi. Additionally, there is no more table service. However, the restaurant does provide tables to eat at.
- waiting timeended up waiting 15 minutes for the food
- advertisingstop advertising that they are a buffet
- attentionHow bout PAY ATTENTION!!!
- bannedtold that I’m banned from their place
- chefThey need to change the chef
Overall, service here is a bit of a gamble. While you might encounter incredibly friendly staff and speedy delivery, be prepared for potential hiccups with online orders or occasional rudeness. If youre okay with a mixed experience, it could be worth a try, but dont expect perfection.
Ambience (5.5 out of 10)
mentioned by 10% of the guests
The vibe here has some definite upsides, with 7 positive remarks out of 14 total! Many appreciate the overall atmosphere and its convenient location, describing it as a nice, cozy place to dine. The addition of fun claw and toy games was a pleasant surprise.
With an average score of 5.5 and 50% customer satisfaction, its a bit of a mixed bag, but there are certainly good elements. However, the interior of the restaurant seems to be a point of concern, with 6 negative observations. Several comments mention the inside of the restaurant looking "janky" and even "falling apart, " leading some to question the kitchens condition.
A strong, unpleasant smell upon entry was also noted, making eating inside less appealing.
Ambience
14
Reviews
50%
Satisfaction
6
negative
1
neutral
7
positive
Rating distribution
What people like
- Convenient location
- Fun claw games
- Cozy atmosphere
What people don't like
- Restaurant falling apart
- Unpleasant smell
- Dirty interior
Often praised
- atmosphereThe place itself is nice to dine at, and they've added fun claw and toy games, which was a pleasant surprise. The atmosphere was quiet, making it a very enjoyable dining experience.
- locationlocation is very clean
- claw and toy gamesadded fun claw and toy games
- convenient locationit’s in a convenient location
- placeplace nice to dine at
Frequently criticized
- eating insideno se puede comer dentro del restaurante
- inside of the restaurantThe inside of the restaurant is falling apart
- interiorIt looks a little janky inside
- kitchenmakes you question the condition of the kitchen.
- placeIt's old, it's dirty and very messy.
- smellit smell really bad when you walk in
If youre looking for a convenient spot with some fun extras and dont mind a potentially dated interior, it might be worth a visit. However, be prepared for a less-than-pristine environment and a possible unpleasant smell that could detract from your dining experience.
Value (5.4 out of 10)
mentioned by 16% of the guests
When it comes to value, it seems this spot is a bit of a mixed bag, with a score of 5.4, placing it squarely in the average range. Many customers have found themselves pleasantly surprised, feeling they got their moneys worth with affordable prices and great portions. Based on 17 customer opinions, with 7 positive remarks, its clear that some really appreciate the value for the money.
However, the customer satisfaction sits at a mixed 41.2%, indicating theres definitely room for improvement. An equal number of negative remarks (7) highlight concerns about the overall price, feeling it was a waste of money, or issues with extra charges for things like sauce. Some experiences suggest that the order size or quality didnt quite justify the cost.
Value
17
Reviews
41%
Satisfaction
7
negative
3
neutral
7
positive
Rating distribution
What people like
- Affordable prices
- Great portions
- Good value
What people don't like
- Waste of money
- Unexpected extra charges
- Disappointing quality
Often praised
- pricesMy experience at this restaurant, located in a strip mall, was ABSOLUTELY EXCELLENT. I visit Winter Park about 5 times a year and always reward myself with an excellent meal and very affordable prices.
- affordableThey also deliver fast. It's always nice when I call, and they are affordable.
- great pricegreat portion and great price
- moneys worthfelt like I got my moneys worth
- valuea great value
- value for the moneyVery good value for the money
Frequently criticized
- priceI was disappointed. The quality was less, and it was $10 more expensive than China Chef Chinese Food at Winter Park. I will never again order here.
- waste of moneyHowever, I was charged $12 for imitation scallops and old rice. Save yourself the waste of money and try another place. The only reason they're still in business is because it's in a convenient location and stays open later than most restaurants in the area.
- extra sauceEvery time I order from this place, they always forget a sauce or something else, even though I specifically write it in all caps on my order. They also charge a dollar extra for one extra sauce. I am NEVER ordering from here again.
- full amountpromised to return the full amount to the card
- order sizenot on an order of the size I had placed
If youre looking for a potentially affordable meal with good portions, you might find a decent deal here. However, be mindful of potential extra charges or inconsistencies in quality that could make you feel its not worth the price.
How are the prices at Cheng's?
On average, you’ll spend around $20 per person – based on 63 guests. That puts the restaurant in the $11–$20 category. For a Chinese Restaurant, that’s comfortably mid-range.
Looking at what others spend, most diners also fall into this $11–$20 bracket, though there are a few who spend less and some who opt for pricier dishes.
Here’s a quick look at what guests spend per person, based on the latest 63 reviews.
See how this restaurant’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a mid-range Chinese spot. It hits a sweet spot for many diners.
Customer Reviews: what people think about Cheng's
Price per Person
- $11–$20
Service Intent
- Delivery
Group Type
- Couple
Group Size
- Couple
Visit Type
- Delivery
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
9
Great food and fast delivery!
My experience ordering food through Grubhub was excellent. Despite a wait of an hour, the food arrived fresh and hot within that timeframe. I highly recommend this restaurant; everything was great.
I ordered the Sesame chicken and General Tso combination platter, and the Egg drop soup was delicious. Thank you for the great food!
- wait6
- food10
- Sesame chicken9
Price per Person
- $11–$20
Service Intent
- Delivery
Visit Type
- Delivery
Meal Type
- Dinner
9
Hot and Fresh Delivery - Delicious Chicken!
My experience with this restaurant through Door Dash was excellent. The food arrived hot and fresh. I particularly enjoyed the sesame chicken and General Tso's chicken, which were both on point.
The veggie fried rice was also very good.
- food9
- sesame chicken10
- General Tso's chicken10
Service Intent
- Casual Outing
Visit Type
- Dine-in
Noise Level
- Quiet
9
Great Food, Fun Games, Quiet Atmosphere
My experience at this restaurant was wonderful! I absolutely loved the food. The place itself is nice to dine at, and they've added fun claw and toy games, which was a pleasant surprise.
The atmosphere was quiet, making it a very enjoyable dining experience.
- food10
- place8
- claw and toy games9
Price per Person
- $11–$20
Service Intent
- Delivery
Visit Type
- Takeout
Meal Type
- Dinner
9
Incredible Takeout, Will Order Again!
My experience with takeout from this restaurant was incredible! I had absolutely no complaints, and the portions were so generous that I enjoyed leftovers for the next three days. I highly recommend the sweet and sour pork and the sesame chicken.
I will definitely order again if I get the chance.
- sweet and sour pork10
- sesame chicken10
- leftovers9
Price per Person
- $11–$20
Service Intent
- Food Exploration
Visit Type
- Dine-in
Noise Level
- Quiet
2
Disappointing Experience, Won't Return
I usually go to Chen’s but wanted to try something new and I was very disappointed. I ordered the sesame chicken and it was so tough and tasted like fish. Only the rice was edible, which was still not good.
Never will go again; I will stick with what I know, and that’s Chen’s on Goldenrod. It also smelled really bad when you walk in, just not a pleasant experience.
- sesame chicken2
- rice4
- smell1
What Cheng's offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- All you can eat
- Vegetarian options
- Quick bite
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Cozy
- Casual
- Quiet
FAQs
What kind of dining experience can you expect at Cheng's Chinese Restaurant?
At Cheng’s Chinese Restaurant, you can enjoy a cozy and casual atmosphere perfect for lunch or dinner. They offer table service and seating, with options for all you can eat, healthy choices, and quick bites. You can also find vegetarian options available.
Are there convenient parking and accessibility options at Cheng's Chinese Restaurant?
Yes, you’ll find plenty of parking at Cheng’s Chinese Restaurant in Orlando, with free street parking and a free parking lot. The restaurant is also fully wheelchair accessible, including the entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
How does Cheng's generally perform?
Cheng’s holds an overall score of 5.4, indicating an average experience. While Service (5.8) is slightly above average, Ambience (5.5), Value (5.4), and Food (5.3) hover around the middle, reflecting a mixed customer sentiment.
What do customers appreciate most about Cheng's?
Many patrons highlight the friendly staff and outstanding customer service, often mentioning specific delivery personnel. The affordable prices and generous portions also receive positive remarks, offering good value.
Are there any common issues at Cheng's?
Some customers have noted concerns about the restaurant’s interior, describing it as falling apart or having an unpleasant smell. There are also reports of inconsistent order accuracy and a lack of traditional table service.