Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Firehouse Subs – Orlando
Firehouse Subs - Orlando
Photo from Firehouse Subs
Firehouse Subs at a glance
Orlando Mariners Village
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 58 of the guests
#119 out of 163 places to eat in Orlando
#8 Sandwich Shop out of 13 in Orlando
Average
6 out of 10
Food
Service
Ambience
Value
191
Reviews
54.5%
Satisfaction
Often praised
- Clean ambiance
- Fresh food
- Good service
Frequently criticized
- Slow service
- Pricey
- Order errors
The sandwich shop in Orlando’s Mariners Village offers a casual atmosphere perfect for a quick bite. When you step into Firehouse Subs, you’ll find a welcoming spot where you can enjoy delicious subs made with premium meats and cheeses.
It’s an ideal destination for a satisfying meal, whether you’re dining in or grabbing something to go.
Overview: Introducting Firehouse Subs
While the overall vibe is often good, there are occasional concerns regarding getting exactly what you paid for. The food itself is frequently described as fresh and tasty, making it a reliable choice for those seeking a satisfying sub.
Average
6
out of 10
191
Reviews
54.5%
Satisfaction
81
negative
6
neutral
104
positive
Digging deeper, the Food (7.1) is a strong point, often noted for its freshness and quality. The Ambience (8.3) also garners high marks, frequently described as clean and quiet.
However, Service (5.1) and Value (4) show clear areas for improvement, with customers sometimes experiencing slow service and finding the pricing a bit steep.
What people like
- Clean atmosphere
- Fresh subs
- Attentive staff
What people don't like
- Slow service
- High price
- Missing items
With a recommendation score of 6, it’s a reasonable option if you’re in the mood for a sub and aren’t in a rush. It might not consistently exceed expectations, but it can certainly deliver a decent meal when its strengths align.
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Verdict: Our expert take on Firehouse Subs
Food (7.1 out of 10)
mentioned by 77% of the guests
When it comes to the food, this spot generally hits the mark! With a solid score of 7.1 and customer satisfaction hovering around 69.1%, many diners rave about the fresh, tasty subs and the excellent quality of ingredients. Out of 68 opinions, 47 were positive, highlighting the great variety and delicious menu items available.
However, there are some bumps in the road. About 19 opinions mentioned issues with incorrect sandwich orders, inconsistent food quality, and concerns about portions. Some experiences included soggy sandwiches, missing items, or food that wasn't quite up to par, suggesting room for improvement in consistency.
Food
68
Reviews
69%
Satisfaction
19
negative
2
neutral
47
positive
Rating distribution
What people like
- Fresh, tasty food
- Excellent quality
- Good menu variety
What people don't like
- Soggy, sloppy food
- Missing order items
- Inconsistent food quality
Often praised
- foodI dine here 2-3 times a month and have consistently enjoyed the meal each time I have eaten there. My experiences have been great, with excellent food, attentive service, and a wonderful atmosphere.
- subsThe subs are tasty and fresh
- FoodFood:5
- Hook and LadderI always get the hook and ladder. It is one of my favorites and I am never let down
- CookieRecommended dishes:Cookie
- Hook & LadderHook & Ladder which was fresh and tasted good
- Menu ItemsMenu Items are so fresh
- Miss Vickie's chipsthe Miss Vickie's chips are incredible
- NEW YORK STEAMERNEW YORK STEAMER!!!! All time favorite
- QualityQuality are Amazing
Frequently criticized
- sandwichesboth times the sandwiches were soggy and sloppy
- foodhate their food but needed to eat. Idk everything is always soggy
- Thanksgiving sandwichshe complained that it was a messy sandwich
- cold foodwhat we did receive was cold
- food combinationstheir combinations are weird
- food qualityTerrible quality food
- grease from foodpour grease from the food into a trash can
- meatball subit was just a mush when I got home
- milk for the kids mealdid not include the milk for the kids meal
- missing itemsmany items were missing from our order
If youre looking for a fresh, tasty sub with good variety, this place is often a solid choice. Just be aware that some experiences point to occasional inconsistencies in order accuracy and food quality. Its worth trying, but manage expectations for perfection.
Service (5.1 out of 10)
mentioned by 89% of the guests
When it comes to service, there are definitely some shining moments! Many customers appreciate the friendly staff and their accommodating nature, often ensuring fast service and smooth online order pickups. Based on 44 positive comments, it's clear that many employees strive to make your visit a pleasant one.
However, the overall service experience is a bit of a mixed bag, with a score of 5.1 and customer satisfaction at 42.3%. With 58 negative comments out of 104 total, concerns frequently arise around frustrating waiting times and lateness. Some encounters describe rude staff and poor customer service, with specific issues even involving the manager.
Service
104
Reviews
42%
Satisfaction
58
negative
2
neutral
44
positive
Rating distribution
What people like
- Friendly, helpful staff
- Fast, quick service
- Efficient online orders
What people don't like
- Long wait times
- Rude, unhelpful staff
- Poor customer service
Often praised
- serviceI dine here 2-3 times a month and have consistently enjoyed the meal each time I have eaten there. My experiences have been great, with excellent food, attentive service, and a wonderful atmosphere.
- staffthe staff at Michigan and Delaney Firehouse is above and beyond the best
- AlexaAlexa will make sure you are taken care of. She’s so sweet
- ServiceService were also a perfect 5 out of 5
- employeesthe employees are friendly
- Ownerhad the Honor to meet and have a conversation with the Owner
- Spanish cashierthe Spanish cashier was amazing at taking my order
- accommodatingthey were so accommodating to the hard-working people
- app orderingapp is the easiest way to order ahead
- cashierThe only thing I had to shake my head about was the cashier. She greeted me with a smile and was pleasant. I asked for a medium Hook & Ladder combo and she asked if I wanted the pickle.
Frequently criticized
- serviceMy experience at the restaurant was marked by incredibly slow service. Even when ordering pick-up via the app for a specific time, I still had to wait in the store for half an hour after the designated pick-up time.
- staffMy experience at this restaurant was overwhelmingly negative. I encountered super grocero staff who made me wait for 40 minutes. Every time I inquired about my order, they responded rudely, as if they were my superiors.
- managerThe manager, with the same gloves that she portioned the food, touched the register without changing them – disgusting. She’s very rude with me and doesn’t even let me talk, probably because I’m Spanish. The white people she didn’t talk to them as she did to me, which it’s racist, and she justifies that by saying she’s the manager.
- customer serviceHowever, I came to this location twice because it’s closer, and both times the sandwiches were soggy and sloppy. Additionally, if you ask a question, the staff are condescending, which is surprising for a sandwich place that is literally based on customer service and satisfaction. If this attitude cannot be managed without problems with customers speaking to them, perhaps they should look elsewhere for employment that doesn’t involve direct customer contact on a daily basis.
- employeeswith 3 employees working and no other customers i was ignored
- cashierThe manager, Patty, made my experience the worst one ever in my life. She doesn’t even let the cashier do what she’s supposed to because she constantly keeps telling her what to do. The manager, with the same gloves that she portioned the food, touched the register without changing them – disgusting.
- orderMy order was messed up due to a misunderstanding
- waiting time45 minutes of waiting for the delivery driver to leave the store
- Uber order estimateslate on every single one of my Uber order "estimates"
- accurate time quoteJust please quote me an accurate time
If you catch them on a good day, you might experience friendly and efficient service. But be prepared for potential delays and inconsistent interactions, as the experience can be quite hit-or-miss.
Ambience (8.3 out of 10)
mentioned by 30% of the guests
Alright, lets talk vibes! The atmosphere here is definitely a highlight, with many folks raving about the wonderful and positive atmosphere, often noting how clean and even sweet the place feels. Its often described as having a quieter ambiance, which is a big plus for many.
With a solid score of 8.3 and a fantastic 80% customer satisfaction, its clear most guests are loving the overall feel, based on 12 positive remarks out of 15 total. However, its not all sunshine and roses. There was one specific concern about hygiene, with a customer mentioning an issue with staff using the same gloves for food portioning and handling the register.
While this is a singular point among 1 negative comment, its definitely something to keep an eye on regarding gloves' and cleanliness practices.
Ambience
15
Reviews
80%
Satisfaction
1
negative
2
neutral
12
positive
Rating distribution
What people like
- Clean, sweet ambiance
- Quiet atmosphere
- Positive vibes
What people don't like
- Gloves hygiene issue
Often praised
- atmosphereI dine here 2-3 times a month and have consistently enjoyed the meal each time I have eaten there. My experiences have been great, with excellent food, attentive service, and a wonderful atmosphere.
- AtmosphereAtmosphere:5
- Positive AtmospherePositive Atmosphere are Amazing
- areaArea is good too
- cleanso clean
- cleanlinessThis is the cleanest and sweetest I’ve ever been
- quieter atmospherethe atmosphere here is quieter
Frequently criticized
- glovessame gloves that she portion the food touch the register
If youre looking for a spot with a generally pleasant, clean, and often quiet environment, this place seems to hit the mark. Just be mindful of potential hygiene issues, though they appear to be isolated incidents. Overall, its worth checking out for its good atmosphere.
Value (4 out of 10)
mentioned by 9% of the guests
Regarding value, a few guests have found it to be well worth it, suggesting that for some, the experience justified the cost. Out of 4 total comments, 1 positive remark highlighted this sentiment. While the overall score for value sits at an average 4, theres a clear indication that some visitors felt they got good bang for their buck.
However, the majority of feedback points to significant concerns, with 3 negative comments expressing that it was not worth how much it cost and feeling pricey. Many guests felt they didnt get what they paid for, especially when issues like missing premium toppings occurred. This is reflected in a poor 25% customer satisfaction rate, suggesting that for most, the value proposition needs serious attention.
Value
4
Reviews
25%
Satisfaction
3
negative
0
neutral
1
positive
Rating distribution
What people like
- Worth the cost
What people don't like
- Not worth cost
- Didn't get value
- Too pricey
Often praised
- well worth itWell worth it
Frequently criticized
- PricePricey
- get what you paid forThe associate would not refund me for a premium topping that was left off my sandwich. If you are in a rush or expect to get what you paid for, I would not stop here.
- priceWas not worth how much it cost
If youre looking for a place where every penny counts, you might find the value here a bit hit-or-miss. While a few found it acceptable, the majority felt it was overpriced and didnt deliver on expectations. Proceed with caution if value is a top priority for you.
How are the prices at Firehouse Subs?
You’re looking at roughly $17 per person – reported by 58 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks, 43 out of 58 to be exact, spend right in that $11–$20 sweet spot, showing prices are pretty consistent around the average.
Here’s a quick look at what guests spend per person, based on the latest 58 reviews.
Comparing value for money: how this Sandwich Shop stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a Sandwich Shop in Orlando. It’s a solid mid-range option for a tasty bite without breaking the bank.
Customer Reviews: what people think about Firehouse Subs
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
9
Great service on a bad night
I went in late yesterday and received good service from the black girl at the front. The service was very fast, which I needed as I was having a bad night. The food and atmosphere were also great, both rated 5/5.
- good service9
- fast service10
- Food10
Service Intent
- Quick Meal
Visit Type
- Dine-in
10
Great Firehouse Location with Friendly Staff
My experience at this Firehouse location was excellent. The food was tasty and fresh, and the staff were super friendly. The service, atmosphere, and food all received a perfect 5/5 rating.
- food10
- staff10
- service10
Service Intent
- Quick Meal
Visit Type
- Takeout
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
9
Amazing Service Saved My Day!
I was trying to place a mobile order for pickup on my way to work. When I arrived, the staff informed me the order hadn't gone through, despite a "duplicate order" message I'd received. I explained I had to be at work at Disney in less than an hour and needed the sub made in five minutes or less.
To my surprise, they took it as a challenge, laughed, and quickly prepared my sub. I placed the mobile order and paid online, and by the time I finished, the sub was ready! I made it to work on time.
A huge shout out to the man and woman working on Tuesday, October 21st, 2025, at 3 PM. They turned a mistake I made into a positive experience and ensured I had dinner for work. Employees like them are the best for running a business; you guys are honestly awesome.
- duplicate order message5
- sub9
- five minutes or less10
- mobile order2
Service Intent
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Visit Type
- Takeout
Meal Type
- Dinner
Wait Time
- Short (6–15 min.)
2
Terrible Customer Service Experience
My experience at this restaurant was extremely disappointing due to the terrible customer service. After my wife was unable to order via the app, I arrived at the store at 9: 48 PM, just before closing. The staff member, Tatiana, greeted me with a sigh and an attitude, stating I had "10 minutes" to order.
The interaction continued with a lack of pleasantries. When I ordered the Thanksgiving sandwich, she complained about it being messy and then instructed a coworker to make it, emphasizing that I had arrived late. She then excused herself to the bathroom and returned, slamming things and kicking boxes in frustration.
Upon receiving the sandwiches, she placed them on the counter with more attitude. My "thank you" was met with an insincere "you're welcome. " After patronizing this location for 20 years, this was the worst customer service I have ever encountered.
- customer service1
- Thanksgiving sandwich3
- staff member1
Price per Person
- $11–$20
Service Intent
- Quick Meal
Visit Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Friendly staff, prompt service
My experience at the restaurant was great! The staff were always very friendly and worked to ensure my food came out promptly. I had a wonderful time during my lunch visit.
- staff10
- food9
What Firehouse Subs offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Quick bite
Dining options
- Catering
- Counter service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- Delivery
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Outdoor seating
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Firehouse Subs Mariner's Village accessible for everyone?
Yes, Firehouse Subs Mariner’s Village prioritizes accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What dining and service options are available at Firehouse Subs Mariner's Village?
Firehouse Subs Mariner’s Village offers a variety of convenient service options, including delivery, no-contact delivery, takeout, curbside pickup, and dine-in. You can also enjoy outdoor seating, catering, counter service, and meals for lunch, dinner, or dessert.
How does Firehouse Subs generally perform?
Firehouse Subs receives an overall score of 6, with customer satisfaction at 54.5%. Food (7.1) and Ambience (8.3) are strong points, while Service (5.1) and Value (4) could see improvement.
What do customers appreciate most about Firehouse Subs?
Customers frequently praise the **cleanliness** and **positive atmosphere** of the restaurant, as well as the **fresh** and tasty subs. The **staff** is often noted for being friendly and attentive.
What are common complaints about Firehouse Subs?
Common complaints include **slow service**, issues with **missing items** or incorrect orders, and some finding the **price** to be on the higher side.