Highlights
- Great beer selection
oChef » PizzaHacker/BagelMacher – San Francisco
PizzaHacker/BagelMacher - San Francisco
Photo from PizzaHacker/BagelMacher
PizzaHacker/BagelMacher at a glance
San Francisco Bernal Heights
- 🍕 Pizzeria
$$
Price per Person $21–$30
mentioned by 52 of the guests
#1412 out of 2403 places to eat in San Francisco
#46 Pizzeria out of 115 in San Francisco
Good
7.3 out of 10
Food
Service
Ambience
Value
415
Reviews
71.8%
Satisfaction
Often praised
- Pizza quality
- Kid-friendly
Frequently criticized
- Service inconsistency
- Poor value
The restaurant PizzaHacker/BagelMacher is a Pizzeria in San Francisco’s Bernal Heights neighborhood. You’ll discover a fantastic dining experience here, highlighted by its great beer selection.
This cozy spot offers a casual yet trendy atmosphere, perfect for a relaxed meal. Whether you’re looking for dinner or lunch, you’ll appreciate the diverse menu, including vegan and vegetarian options, and the welcoming vibe.
It’s a great place for kids too, with high chairs available.
Overview: Introducting PizzaHacker/BagelMacher
PizzaHacker/BagelMacher offers a compelling experience where the culinary creations truly shine. Guests frequently commend the quality of the food, particularly the well-crafted pizzas and satisfying bagels, making it a strong contender for a casual meal.
The atmosphere, often described as kid friendly and relaxed, also contributes positively to the overall visit. However, some aspects could use refinement.
While the service can be friendly and attentive, there are instances where consistency falters, leading to longer waits or less engagement. Additionally, the perceived value for money has been a point of contention for some, with concerns about pricing and portion sizes.
Good
7.3
out of 10
415
Reviews
71.8%
Satisfaction
88
negative
29
neutral
298
positive
Overall, PizzaHacker/BagelMacher holds a good standing with a Restaurant Score of 7.3 and a Customer Satisfaction of 71.8%. This positive sentiment is built on 298 positive remarks against 88 negative ones, out of 415 total customer observations.
The Food (7.9) is clearly the star, consistently earning high praise for its quality and execution. While the Ambience (6.8) generally contributes to a pleasant visit, the Service (5.7) is more of a mixed bag, indicating room for improvement in consistency.
The Value (4.6) is where the restaurant faces its biggest challenge, suggesting that some patrons feel the pricing doesn’t always align with the experience offered.
What people like
- Exceptional pizza quality
- Delicious bagels
- Welcoming, kid-friendly vibe
What people don't like
- Inconsistent service experience
- Perceived poor value
- Atmosphere issues
If you’re primarily seeking well-made pizza and bagels in a relaxed setting, PizzaHacker/BagelMacher is certainly worth considering. The strong performance in food quality, backed by a 7.7 Recommendation Score, suggests that many leave satisfied with their meal.
However, be mindful that service can be inconsistent, and some find the overall value to be less than ideal. It’s a place to prioritize the food experience over a perfectly seamless or budget-friendly outing.
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Verdict: Our expert take on PizzaHacker/BagelMacher
Food (7.9 out of 10)
mentioned by 95% of the guests
When it comes to the food, youre in for a treat! With a solid score of 7.9 and customer satisfaction at a great 79.6%, its clear many love whats cooking. Out of 285 comments, 227 rave about the delicious New York-ish style pizza, amazing flavors, and fantastic sourdough crust, especially with that hot honey.
However, not everyones experience was perfect, with 42 negative remarks. Some found the pizza burnt or felt the toppings were stingy. A few also noted issues with salty food or dishes that simply lacked flavor, suggesting some inconsistency in execution.
Food
285
Reviews
79%
Satisfaction
42
negative
16
neutral
227
positive
Rating distribution
What people like
- Amazing flavors
- Sourdough crust
- Great pizza variety
What people don't like
- Burnt pizza
- Stingy toppings
- Salty food
Often praised
- pizzaThis was my first visit, so I'm reserving final judgment until I've dined here more. However, I was pleased with their pizza, particularly the pepperoni and the Shroom varieties. The good news is they impressed me enough to return and explore their other offerings.
- crustWhile other places may have more publicity, this is the definitive spot for serious pizza lovers. The chef, Jeff, has truly perfected the art of pizza making, evident in the beautifully blistered crust, subtle and flavorful sauces, and deliciously thoughtful toppings. You can order anything on the menu and not go wrong, but I highly recommend the top shelf margarita.
- toppingsWhile other places may have more publicity, this is the definitive spot for serious pizza lovers. The chef, Jeff, has truly perfected the art of pizza making, evident in the beautifully blistered crust, subtle and flavorful sauces, and deliciously thoughtful toppings. You can order anything on the menu and not go wrong, but I highly recommend the top shelf margarita.
- foodWow, it succeeded all expectations! The amazing music, atmosphere, and attention were fantastic, and the delicious food and beverages were a highlight. A truly 10/10 experience.
- bagelsYour bubby’s bubby and her entire shtetl would be proud of you! You nailed it!
- sauceI was particularly impressed with the food. The meatballs were incredibly flavorful, and the sauce was amazing. The pizza was also fabulous, offering an authentic Italian flavor.
- ingredientsclassic, high quality ingredients
- pizzasMy experience at this restaurant was outstanding. I had one of THE BEST PIZZAS I've ever tasted, and the service was great. Our server, Jenn, was amazing!
- ranchhomemade ranch that is freshly zested with lemon and dill
- thin crusta thin crust that is both lightweight and airy
Frequently criticized
- pizzaThey’re also suddenly super stingy on toppings. I’m about the crust, but I’m not exaggerating when I say my $25 pizza had 2 mushrooms chopped up super small and maybe 3 pieces of cheese on it; it was also 2/3 crust! At this price point, there are many better spots in SF!
- foodthe food was terrible
- sauceI tried two pizzas: the Over the Top pizza, which was pretty good and I'd definitely order again. However, I wasn't as impressed with The Ohio square pizza; I don't think their sauce works well with the thicker dough. The service was quite slow, with only two servers for the entire room.
- GF pizza baseThe GF pizza base is super weird
- Marinara pizzaThe marinara pizza didn't taste like it had anything on it besides tomato sauce
- Parmesan cheesecharged us $2 to dust a little on our pizza
- Rocket Man pizzaended up w a $26 + tip basic pie w a few strands of prosciutto and missing all else advertised
- The Ohio square pizzaI wasn't as impressed with the square pizza, I don't think their sauce works well
- cheeseand no cheese
- crustit was also 2/3 crust!!
If you're craving innovative pizza with a great sourdough crust and amazing flavors, this spot is definitely worth a visit. Just be mindful that some experiences mention burnt crusts or stingy toppings, so set your expectations accordingly.
Service (5.7 out of 10)
mentioned by 46% of the guests
When it comes to service, this spot is a bit of a mixed bag, with a score of 5.7 putting it squarely in the average range, and customer satisfaction at 46.8%, indicating a mixed experience for many. Based on 62 customer remarks, there are definitely some bright spots! Many patrons rave about the friendly and accommodating servers, the great service speed, and the overall responsiveness of the staff, with 29 positive remarks highlighting these aspects.
However, its not all smooth sailing. With 27 negative remarks, some customers have faced challenges like slow service, long waiting times for orders or checks, and issues with attentiveness. There are also mentions of frustrating ordering processes, whether its through websites or phone calls, suggesting that while the staff can be great, the system itself sometimes needs a little fine-tuning.
Service
62
Reviews
46%
Satisfaction
27
negative
6
neutral
29
positive
Rating distribution
What people like
- Friendly, kind staff
- Accommodating servers
- Great service speed
What people don't like
- Slow service
- Long waiting times
- Ordering difficulties
Often praised
- serviceMy experience at this restaurant was fantastic! I enjoyed the great atmosphere and the friendly service. Most importantly, the pizza was darn good, and they have good GF options with separate kitchen prep space.
- staffMy experience involved picking up a Too Good to Go bag, which contained 4 dough balls and a nice salad. The pickup process was relatively fast and the staff were fully kind. I tried the pizza dough the next day, and it was great – sour, reminiscent of Tartine.
- DallasDallas hooked us up, recommending a gravlax bagel
- ServiceService:5
- accommodating serversNice accommodating servers for us and our kids
- attentionWow, it succeeded all expectations! The amazing music, atmosphere, and attention were fantastic, and the delicious food and beverages were a highlight. A truly 10/10 experience.
- experienceOverall I enjoyed my experience
- great workgreat work guys!
- lineMy experience at this restaurant was positive. I enjoyed the fantastic pizza and found it to be a casual spot with not much line to get in. They also have a decent beer selection.
- owner and staffOwner and the staff is very friendly.
Frequently criticized
- serviceService is generally not great. It's either a qr code or pay at the counter or an actual waitress
- waiting timewaited more than one hour it wasn’t ready
- stafftall guy bearded guy well groomed behind bar tried macho approach
- ServiceThe Marinara arrived without the cheese added
- Too Good To Go orderhad a Too Good To Go order. Arrived at the restaurant on time
- attentiveFor a small place they aren't very attentive
- calling their numberTried calling their number, but went straight to voicemail
- employeesemployees are not working
- mannersa complete lack of manners
- order a pizzatold me to order on there website. I was floored.
If you're looking for a place with potentially friendly staff and good recommendations, it might be worth a visit. However, be prepared for the possibility of slower service or some hiccups with the ordering process, especially during busy times.
Ambience (6.8 out of 10)
mentioned by 39% of the guests
The ambience here generally hits a good note, scoring a 6.8, which is pretty good! Many customers love the unpretentious, relaxed, and cozy atmosphere, often highlighting the great music and the overall family-friendly, community vibe. With 40 positive remarks out of 59 total, it seems many appreciate the big space, community tables, and even the fun chalkboard wall, making it a hip and welcoming spot for various occasions.
However, customer satisfaction sits at a more mixed 67.8%, and there are 14 negative comments to consider. Some found the music too loud, making conversation difficult, or felt the space was a bit cold. More seriously, there were concerns about bathroom cleanliness and a very alarming incident involving backed-up drains and raw sewage, which definitely put a damper on the atmosphere for some.
Ambience
59
Reviews
67%
Satisfaction
14
negative
5
neutral
40
positive
Rating distribution
What people like
- Family-friendly vibe
- Great music
- Relaxed atmosphere
What people don't like
- Loud environment
- Unclean bathrooms
- Sewage issues
Often praised
- atmosphereWow, it succeeded all expectations! The amazing music, atmosphere, and attention were fantastic, and the delicious food and beverages were a highlight. A truly 10/10 experience.
- kid friendlyIt's also very kid friendly
- musicgreat music!!!
- placeThe place is really nice too
- AtmosphereAtmosphere:5
- ambiancewith a good ambiance!
- big placeBig place, community tables, kid friendly
- casual spotMy experience at this restaurant was positive. I enjoyed the fantastic pizza and found it to be a casual spot with not much line to get in. They also have a decent beer selection.
- chalkboard wallmy kids love the chalkboard wall
- community tablescommunity tables, kid friendly
Frequently criticized
- atmosphereatmosphere all as a 1
- ball of greaseThe owner then blamed me for this issue. Upon inspection at the curb, a ball of grease the size of a basketball was visible in the sewer pipe. The staff, particularly a tall, bearded, well-groomed man behind the bar, adopted a confrontational approach, demanding I clean up the mess and stating it would be illegal for him to touch it as it was deemed toxic waste.
- bathroomthe bathroom was not that clean
- coldmaybe was a bit cold in there imo
- drainsdrains in his restaurant started backing up
- food preppingpeople food prepping standing in raw sewage
- grease trapThe drains in the restaurant were backing up, with about 2 inches of raw sewage covering the entire floor. I found a non-operational grease trap, and it appeared the restaurant had been dumping grease directly into the main sewer line. The owner then blamed me for this issue.
- musicmusic being way too loud, it was hard to talk to my partner
- outdoor dining optionsad they don't have an outdoor dining option
- parking spaceDifficult to find parking
If youre looking for a lively, family-friendly spot with a good vibe and dont mind a bit of noise, this place could be a great fit. However, be aware that some past issues with cleanliness and loud music have been noted, so it might not be your ideal quiet retreat.
Value (4.6 out of 10)
mentioned by 8% of the guests
When it comes to value, this spot presents a bit of a mixed picture. While the overall score sits at an average 4.6, customer satisfaction is quite low at just 22.2%, indicating some real room for improvement. However, a couple of folks did find some bright spots, noting that it can be pretty `cheap` for San Francisco, especially when it comes to their `Pizzas`, which some felt were priced very fairly.
On the flip side, the majority of the 5 negative comments out of 9 total observations point to significant concerns. Many felt the `price` was too high, with some experiencing `shrinkflation` or feeling that a basic pie was `pricey pizza` for what they received. At this `price point`, several customers suggested there are better options available, leading to disappointment.
Value
9
Reviews
22%
Satisfaction
5
negative
2
neutral
2
positive
Rating distribution
What people like
- Cheap for San Francisco
What people don't like
- Pizza can be pricey
- Shrinkflation is real
- Value is poor
Often praised
- PizzasPizzas are priced very fairly at <$20
- cheapit's pretty cheap for San Francisco
Frequently criticized
- $26 + tip basic pieended up w a $26 + tip basic pie w a few strands of prosciutto and missing all else advertised
- Pricey pizzaPricey pizza
- pricewhen you pay $16 and get yellow kale
- price pointAt this price point there’s many better spots
- shrinkflationthere’s some serious shrinkflation!
If youre specifically looking for fairly priced pizzas and are in San Francisco, you might find some value here. However, be prepared for potentially high prices on other items and a risk of feeling like youre not getting enough for your money, especially given the low customer satisfaction.
How are the prices at PizzaHacker/BagelMacher?
You’re looking at roughly 26 per person – reported by 52 diners. That puts it in the $21–$30 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners are right in that sweet spot, with the majority of prices falling within the $21–$30 range. While there are a few lower and higher spenders, its clear the restaurants pricing is quite consistent around this mid-range.
Here’s a quick look at what guests spend per person, based on the latest 52 reviews.
Comparing this Pizzeria’s value for money against similar spots in San Francisco.
For a Pizzeria in San Francisco, we think this pricing feels pretty fair. It’s a solid mid-range option that offers good value without breaking the bank.
Customer Reviews: what people think about PizzaHacker/BagelMacher
Price per Person
- $21–$30
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Loud
9
Great Pizza and Atmosphere!
My experience at this restaurant was fantastic! I enjoyed the great atmosphere and the friendly service. Most importantly, the pizza was darn good, and they have good GF options with separate kitchen prep space.
I will definitely be coming back soon!
- atmosphere10
- service10
- pizza9
- parking space3
Visit Type
- Delivery
Service Type
- Delivery
Wait Time
- Short (6–15 min.)
1
Long wait, no order received
As a Dasher, I experienced a 15-minute wait for my orders, but my order was not given to me.
- waiting time1
- order received1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Small Pizza, Minimal Weight
My experience at the restaurant involved receiving a small pizza with very minimal weight. There was no choice for size, so I didn't know what I would get until I received the light weight pizza.
- pizza2
- size choice2
Price per Person
- $11–$20
Visit Type
- Family Dinner
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Authentic Italian Flavors!
My experience at this restaurant was fantastic! I was particularly impressed with the food. The meatballs were incredibly flavorful, and the sauce was amazing.
The pizza was also fabulous, offering an authentic Italian flavor. We ordered one pizza and three meatballs, which was the perfect amount for my family of three. The atmosphere was enjoyable, rated a 4 out of 5, and the service received a solid 3 out of 5.
Overall, it was a great meal.
- food10
- meatballs10
- sauce10
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
6
Mixed Experience with Pizza and Wings
My experience at the restaurant involved trying the margarita pizza and the over the top pizza. The margarita pizza was just alright; it had too much cheese and didn't really feel like a true margarita. The 'over the top' pizza was simply not to our taste.
We also ordered wings, which were extra crispy but unfortunately lacked flavor. The homemade ranch was also not the best. The atmosphere was great, rated 5, and service was good, rated 4, but the food score was a low 2.
- margarita pizza5
- wings5
- atmosphere9
- too much cheese3
- over the top pizza2
- lacked flavor3
What PizzaHacker/BagelMacher offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
Crowd
- Tourists
- LGBTQ+ friendly
- Family-friendly
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Vegan options
- Salad bar
- Wine
- Beer
- Organic dishes
- Vegetarian options
- Private dining room
Dining options
- Catering
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Atmosphere
- Cozy
- Casual
- Trendy
FAQs
What dining options are available at PizzaHacker/BagelMacher SF?
You can enjoy a full dining experience with lunch, dinner, and dessert options, all served with comfortable seating. Catering services are also available for your special events.
Is PizzaHacker/BagelMacher SF accessible for all guests?
Yes, you’ll find that the restaurant offers a wheelchair accessible entrance, seating, and restrooms, ensuring a comfortable and inclusive visit for everyone.
How does PizzaHacker/BagelMacher generally rate?
It holds a good overall score of 7.3, with Food leading at (7.9), followed by Ambience (6.8), Service (5.7), and Value (4.6).
What do customers particularly enjoy about the food?
Many appreciate the quality of the pizza, specifically praising the well-made crust, flavorful toppings, and delicious sauce. The bagels also receive positive remarks.
Are there any common complaints regarding the experience?
Some customers have noted issues with service consistency, including long waiting time, and concerns about value, citing pizzas as pricey or experiencing shrinkflation.