Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Moe’s – Orlando
Moe's - Orlando
Photo from Moe’s
Moe's at a glance
Orlando Florida Center
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 62 of the guests
#157 out of 163 places to eat in Orlando
#4 Mexican Restaurant out of 4 in Orlando
Poor
3.7 out of 10
Food
Service
Ambience
Value
431
Reviews
25.5%
Satisfaction
Often praised
- Budget-friendly
- Good portions
Frequently criticized
- Slow service
- Poor hygiene
The restaurant Moe’s Southwest Grill, a popular Mexican restaurant in Orlando’s Florida Center neighborhood, offers a fantastic spot for a quick bite. You’ll find a casual and trendy atmosphere perfect for enjoying fresh, flavorful meals.
Whether you’re looking for healthy options or vegetarian choices, this vibrant eatery has something for everyone. It’s an ideal destination when you need a delicious and convenient meal.
Overview: Introducting Moe's
Moe’s offers a mixed experience, with many finding it an affordable option for a quick meal, especially within a theme park setting. Customers often appreciate the good portions and flavorful food, making it a satisfying choice for some.
However, the restaurant faces notable challenges. Many patrons have reported slow service and a less-than-ideal atmosphere, with concerns about a dirty dining room and overall cleanliness.
These issues can detract from an otherwise potentially enjoyable visit.
Poor
3.7
out of 10
431
Reviews
25.5%
Satisfaction
295
negative
26
neutral
110
positive
Overall, Moe’s registers a Restaurant Score of 3.7, placing it in the lower range, and Customer Satisfaction stands at a poor 25.5%. This assessment is drawn from a substantial 431 customer opinions, with 110 positive remarks against 295 negative ones.
Looking closer, Food scores an average (4) and Value also sits in the average range (5), suggesting these are relative strengths. However, Ambience (3.6) and particularly Service (3.2) fall into the poor category.
The high volume of negative feedback, especially concerning service and cleanliness, significantly impacts the overall perception.
What people like
- Affordable pricing
- Flavorful food
- Generous portions
What people don't like
- Slow service
- Poor cleanliness
- Rude staff
With a Recommendation Score of 3.9, Moe’s presents a challenging proposition. While it can be a convenient and affordable option for a quick bite with good portions, particularly if you prioritize value and quantity over other factors, be prepared for potential drawbacks.
If you’re seeking a seamless experience with attentive service and a spotless ambience, you might find Moe’s falls short. It’s a place that could satisfy a craving for a hearty meal, but it’s wise to manage expectations regarding speed and overall dining environment.
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Verdict: Our expert take on Moe's
Food (4 out of 10)
mentioned by 84% of the guests
Looking at the food, there are some bright spots among the 55 positive remarks, with customers enjoying delicious and filling meals, generous portion sizes, and healthy options like fresh veggies. The queso and salsa often get a nod, and some appreciate the careful handling of food allergies. However, the overall sentiment is a mixed bag, with a score of 4 putting it in the average range, while customer satisfaction sits at a poor 29.3%.
The 120 negative comments frequently highlight a lack of flavor, dry chicken, and poor food quality, including issues like rotten lettuce and even food sickness. Inconsistent portions and overly salty dishes also contribute to the disappointment.
Food
188
Reviews
29%
Satisfaction
120
negative
13
neutral
55
positive
Rating distribution
What people like
- Generous portions
- Healthy choices available
- Allergy care
What people don't like
- Poor food quality
- Lack of flavor
- Food sickness concerns
Often praised
- foodfood there is the most flavorful, tasty, fresh, and delicious
- burritomy lad wanted a burrito. Better than the chipotle
- chipsThey give you a lot of chips though
- quesopractically gave me 2-3x the amount of every ingredient! My nachos were truly loaded! Never been to Moe’s that gives you so much queso!
- bowlThe bowl I got was good
- guacdoesn’t skimp out on any ... guac!
- nachosMy nachos were truly loaded!
- portionsgive good portions
- tasteIt did taste really good tho
- BurritoRecommended dishes:Burrito
Frequently criticized
- foodHe thoughtfully used a new scooper when I expressed concerns about cheese in the guacamole, which eased our minds. While the service was outstanding, the food quality was disappointing.
- chipsMy experience at this restaurant was disappointing. They ran out of chips because their fryer was broken. Unfortunately, we didn't find out about this issue until after we had already purchased our food.
- ricerice was raw and would take a while before it was cooked
- quesothe worst was the queso. Literally tasted like they dumped that jar garbage in the bowl. It was gross.
- salsaMy experience ordering takeout was disappointing. The food arrived lukewarm, and to make matters worse, there was no salsa, no napkins, and no utensils provided. It felt like I had to eat with my bare hands, baby+!
- chickentold me the chicken would be dry
- food qualityfood quality was relatively lower
- guacamoleguacamole was not green it was brown oxidized
- burritoBy the time I received my food, it was cold and soggy
- mealwhat part of that mea made me as sick as I have been
If you're looking for a consistently great meal, this might not be your best bet, as the food quality is quite inconsistent. While some find delicious and healthy options, be prepared for potential issues like blandness or poor execution.
Service (3.2 out of 10)
mentioned by 80% of the guests
When it comes to service, there are definitely some shining stars! Many customers appreciated the accommodating text-decoration: underline; >staff, with special shout-outs to text-decoration: underline; >owner Joe, text-decoration: underline; >Elias, text-decoration: underline; >Jade, and text-decoration: underline; >Rod for their care and speediness. Based on 40 positive remarks, it seems individual employees can truly make a difference, working hard even during busy times.
However, the overall picture for service is quite challenging, with a score of just 3.2 (poor) and customer satisfaction at a low 21.4% (poor). Out of 187 total comments, a significant 141 were negative, highlighting issues like long text-decoration: underline; >lines, slow text-decoration: underline; >wait times, and poor text-decoration: underline; >staff attitude. Many felt the text-decoration: underline; >employees were often rude, disorganized, or simply lacked basic customer service skills.
Service
187
Reviews
21%
Satisfaction
141
negative
6
neutral
40
positive
Rating distribution
What people like
- Accommodating staff
- Helpful managers
- Fast service
What people don't like
- Long wait times
- Rude staff
- Slow service
Often praised
- staffIt was delicious and filling. The location gets super busy at peak times and there can be a wait in line, but the staff all works their butts off. Huge shoutout to Jade, who checked us out both times we ate here and made sure we had salsa, silverware, and water.
- serviceIt's a healthy option compared to others in the park. The price was amazing, service was relatively fast, and the portions were great. I also enjoyed the atmosphere.
- RodRod is a extremely hard worker and cares for his customers
- cashierTo add to the cost, they charged an extra $2 for a mere drizzle of queso. While the cashier was friendly, the people serving the food were very rude.
- EliasElias is the entire reason for this review!
- JadeThe location gets super busy at peak times and there can be a wait in line, but the staff all works their butts off. Huge shoutout to Jade, who checked us out both times we ate here and made sure we had salsa, silverware, and water.
- ManagerThe Manager was the only person on the line who actually seemed to know how to be a people person or actually care.
- ServiceService:5
- TerryAlso Terry! Terry favorite artist is JCole. Professional!!!
- accommodatehe went so far out of his way to accommodate for us
Frequently criticized
- serviceMy experience at this restaurant was marked by incredibly slow service. The people working here deserve less than minimum wage with how slow the service is. Despite the service speed, the overall experience was impacted by this significant delay.
- staffstaff were all rude and shirt with other customers and staff
- employeesEmployee's were carrying on personal conversations, which included profanity and derogatory comments.
- customer serviceMy experience at this restaurant was incredibly disappointing due to the worst customer service ever. Five minutes before closing, an associate refused to let us order any food.
- employeeHowever, the counter at this location had food slung all over it, with lids piled up where the food was. When I ordered a quesadilla, the employee left my item on the grill and was pulling food from the containers with spoons, hauling it over to the grill, and then cutting it. I'm still trying to figure out what part of that meal made me as sick as I have been.
- lineline didn’t move for at least 15 min
- long lineThe only positive interaction was with the cashier. We visited this location at City Walk after park closing at 9 pm, and there was a long line.
- wait timeMy experience at the restaurant was quite disappointing. The wait time was excessive; it took about 35 minutes from when they started assembling my burrito until I paid. By the time I received my food, it was cold and soggy.
- attitudegave attitude when we asked for extra chicken
- greetingThe food was alright at best, but the real issue was the staff—completely disinterested, borderline rude, and clearly lacking even basic customer service training. There was not a smile, not a greeting—just a cold transaction. The atmosphere was equally dead; no energy, no warmth, nothing inviting.
If you're considering a visit, be prepared for a potentially frustrating service experience, as the overall sentiment is quite negative. While some individual staff members receive high praise, the general efficiency and demeanor of the service team seem to be a major drawback for many. You might want to weigh your options carefully.
Ambience (3.6 out of 10)
mentioned by 28% of the guests
When it comes to the overall vibe, the ambience here seems to be a bit of a mixed bag, leaning heavily towards needing some love. While a few guests have enjoyed the atmosphere and vibes, even calling the place super clean and creating happy memories, the general sentiment isnt quite as glowing. With a score of just 3.6 and customer satisfaction at a low 18.9%, its clear there's room for improvement, based on 7 positive opinions out of 37 total.
Unfortunately, the negative feedback, accounting for 24 opinions, paints a picture of neglect. Many found the atmosphere to be dead, with frequent mentions of dirty conditions, especially around the food bar, seating, and line areas. Guests often described the dining room as neglected, the food ordering area lacking cleanliness, and tables consistently dirty, giving it an assembly line feel rather than a welcoming one.
Ambience
37
Reviews
18%
Satisfaction
24
negative
6
neutral
7
positive
Rating distribution
What people like
- Super clean place
- Great atmosphere
What people don't like
- Dirty food bar
- Neglected dining room
- Tables always dirty
Often praised
- atmospheregreat atmosphere
- happy memoriesmany happy memories
- placethe place is super clean
- vibesthe vibes we immaculate
Frequently criticized
- atmosphereHas the feeling of an assembly line. No love in this place.
- tablesThe service is super slow for the amount of people going in. The tables are always dirty, and they’re so stingy with the salsas! We ordered about 5 quesadillas last time and they gave us 1 salsa.
- card readerthe whole card reader is broke off
- counterI eat at Moe's in Jacksonville all the time, and even on their busiest days, the counter is always clean. However, the counter at this location had food slung all over it, with lids piled up where the food was. When I ordered a quesadilla, the employee left my item on the grill and was pulling food from the containers with spoons, hauling it over to the grill, and then cutting it.
- dining roomThe dining room was very dirty and neglected.
- dirtyDirty and grody
- food bardirty food bar that was out of most items
- food lineFood line is filty!
- food ordering areaLack of cleanliness in the food ordering area.
- food slungI eat at Moe's in Jacksonville all the time, and even on their busiest days, the counter is always clean. However, the counter at this location had food slung all over it, with lids piled up where the food was. When I ordered a quesadilla, the employee left my item on the grill and was pulling food from the containers with spoons, hauling it over to the grill, and then cutting it.
If youre looking for a place with a great atmosphere, this might not be your top pick right now. The consistent feedback about cleanliness and a lack of inviting ambience suggests you might be disappointed. Its probably best to manage your expectations regarding the overall feel of the place.
Value (5 out of 10)
mentioned by 15% of the guests
When it comes to value, many diners found some pleasant surprises, especially considering the location! With 8 positive remarks, folks appreciated finding an affordable option and even a theme park bargain, noting you can put all that you want without extra fee for a Good price. While the overall score for value is an average 5, it seems some guests definitely felt they got their moneys worth.
However, the value experience isnt universally glowing, with customer satisfaction hovering at a mixed 42.1% and 10 negative comments. Some felt they paid extra for certain items, and many pointed out that prices were generally pretty pricey, especially when it came to things like bottled water. It seems the cost can quickly add up, making it feel less like a deal for others.
Value
19
Reviews
42%
Satisfaction
10
negative
1
neutral
8
positive
Rating distribution
What people like
- Affordable options
- Theme park bargain
- No extra fees
What people don't like
- Extra item charges
- High overall prices
- Pricey bottled water
Often praised
- priceMy experience at the restaurant was generally positive, with an overall affordable price. However, the ratio of rice to meat and vegetables wasn't the best.
- Good priceGood price
- affordable optionaffordable option for you to choose
- better than chipotlebetter than chipotle
- pricesprices were comparable to back home
- put all that you want without extra feeyou can put all that you want without extra fee
- theme park bargainI had the steak and chicken rice bowls for lunch, and they were absolutely delicious. For under $10, they're a theme park bargain. 👍
Frequently criticized
- pricesMy experience at this restaurant, located upstairs in City Walk near Panda Express, was that the lines are usually long. The prices are a tad higher than a standalone Moe's outside of an amusement park, but the taste is still the same.
- app, nor coupons, nor pointsThis restaurant doesn’t use the app, nor coupons, nor points
- bottle of water$6 if you wanted a bottle of water
- bottled watercharging $6 for bottled water
- foodthe food was expensive as heck
- moneyNot worth the money
- paid extraliterally paid extra for a veggie burrito
- pricepretty pricey
- spending over $100For spending over $100 for lunch it was so not worth it
If youre looking for an affordable option in a theme park setting and are mindful of what you order, you might find decent value here. However, be prepared for potentially higher prices on some items, especially drinks, which could quickly make your meal pretty pricey. Its a mixed bag, so manage your expectations.
How are the prices at Moe's?
On average, you’ll spend around $20 per person – from 62 guests. That puts the restaurant in the $11–$20 category. For a Mexican Restaurant, that’s mid-range, maybe slightly above.
Most diners stick to this $11–$20 sweet spot, showing prices cluster nicely around the average.
Here’s a quick look at what guests spend per person, based on the latest 62 reviews.
How this restaurant’s value stacks up against similar spots in Orlando.
Overall, we think the pricing feels pretty fair for a Mexican Restaurant. Its a solid mid-range option that wont break the bank.
Customer Reviews: what people think about Moe's
Visit Type
- Tourist Experience
Service Type
- Dine-in
1
Severe Sickness Every Time
My experience at this restaurant has been consistently negative, leading to severe stomach and food sickness every single time I've eaten here. Both Moe's and Universal should be held accountable for making hundreds and thousands of people sick over many years.
- food sickness1
Price per Person
- $21–$30
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Loud
7
Great Food, Terrible Service Experience
My experience at Panda Express was a mixed bag. While the food was great, the service was terrible. We noticed that people who joined the line after us received their food first, despite the line being twice as long as at the neighboring Moe's.
A significant disappointment was the lack of caps for the fountain sodas, which they claimed was a universal policy, even though nearby Panda Express and Burger King had them. Overall, the food quality was a highlight, but the inefficient service and minor inconveniences detracted from the experience.
- food10
- service1
- fountain sodas3
Visit Type
- Food Exploration
Service Type
- Dine-in
7
Service Lacking, Food Excellent
My experience at this restaurant was a mixed bag. While the food was excellent, scoring a 5 out of 5, the service was quite disappointing. The server, Ricky, was terrible at his job.
He didn’t talk at all, which came across as rude. The atmosphere was decent, rated a 3 out of 5.
- food10
- atmosphere6
- service2
- Ricky1
- talk2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Family
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
10
Flavorful Food and Great Service!
I love eating here — they are truly the best when it comes to seasoning! I’ve been to the locations near the Orlando airport and in Clermont, but if you really have the time, go to the one at CityWalk. The food there is the most flavorful, tasty, fresh, and delicious you’ll ever try — plus, the place is super clean.
I always order the nacho bowl, and it never disappoints. Every time my brother takes me here, I enjoy it just as much as the first time. Highly recommend 100%!
🌟🌮
- seasoning10
- food10
- place9
Visit Type
- Quick Meal
Service Type
- Dine-in
3
Just Okay Burrito, Needs Improvement
My experience at the restaurant was just okay. The burrito I ordered was average. The chips were lacking salt, but the salsa was good.
Unfortunately, I won't be returning.
- burrito5
- salsa7
- chips3
What Moe's offers
Crowd
- Family-friendly
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
- Free Wi-Fi
- Wi-Fi
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Counter service
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Trendy
FAQs
What kind of dining options and dietary choices can you expect at Moe's Southwest Grill?
At Moe’s Southwest Grill, you can enjoy a variety of dining options including lunch, dinner, and counter service. They also cater to different dietary needs, offering healthy options and vegetarian choices, ensuring there’s something delicious for everyone.
What service options and accessibility features are available at Moe's Southwest Grill?
Moe’s Southwest Grill provides convenient service options like no-contact delivery, takeout, outdoor seating, and dine-in. For accessibility, you’ll find a wheelchair accessible entrance, parking lot, seating, and restroom, making it welcoming for all guests.
How does Moe's generally perform according to customer feedback?
Moe’s holds a Restaurant Score of 3.7 and a Customer Satisfaction of 25.5%. While Food (4) and Value (5) are rated as average, Ambience (3.6) and Service (3.2) scores indicate areas needing significant improvement.
What do customers appreciate most about Moe's?
Many customers appreciate Moe’s for its affordable option and good portions, often highlighting the flavorful food and the ability to customize orders without extra fees.
What are the main concerns customers have about Moe's?
Common concerns include slow service, rude staff, and issues with cleanliness in the dining area and food preparation lines, which can detract from the dining experience.