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Pizza Hut - Reviews
2695 Mission Village Dr, 92123 San Diego
All reviews at a glance
241
Reviews
44%
Satisfaction
125
negative
10
neutral
106
positive
What people say about Pizza Hut
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Visit Type
Service Type
Wait Time
Meal Type
Price per Person
Group Type
Group Size
Price per Person
- $31–$40
Visit Type
- Delivery
Service Type
- Delivery
2
Extremely Disappointed with Order Accuracy
As a long-time pizza lover and a new resident in the neighborhood, I was eager to try this place. Unfortunately, my first experience ordering through Uber Eats was incredibly disappointing. I ordered two large pizzas, 8 boneless wings, and garlic cheese bread, but received only a single cheese pizza and breadsticks.
None of my order was correct. When I called the store, I wasn't seeking a refund but simply wanted my correct order. Despite having my receipt and the incorrect food as proof, the staff member was dismissive, questioning my order and claiming the driver confirmed it.
He stated nothing could be done because the driver confirmed the order, even though I was only asking for the food I paid for. This was extremely unprofessional, as he refused to let me pick up my correct order and said they would call when the issue was resolved, which could have been fixed in minutes. Now I have to wait for a refund, and the food I actually ordered has likely gone to someone else.
- pizza2
- boneless wings1
- garlic cheese bread1
Visit Type
- Casual Outing
Service Type
- Dine-in
9
Awesome Service and Great Pizza!
My recent experience at this restaurant was fantastic. The service was awesome, with everyone being pleasant and welcoming with a smile. The pizza 🍕 was also great 👍.
- service10
- pizza9
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
1
Irresponsible Management, Terrible Service
My experience at this pizza location was marked by irresponsible management. The staff seemed to do whatever they want. I experienced issues with preordering food; I would call and preorder, but they might not make it.
Upon arrival, I had to reorder or face a long wait without my name being called. I will never waste my time or money at this location again, nor will I miss the people who work there.
- management1
- workers1
- preorder food1
Visit Type
- Delivery
Service Type
- Delivery
2
DoorDash Delivery Issues and Understaffing
My experience was primarily negative due to issues with the DoorDash delivery and the restaurant's staffing. I was not informed that DoorDash would be delivering my order until the last minute. The DoorDash driver called with an attitude, asking if I was going to get the order while I was still trying to locate him.
He then proceeded to not communicate further, even when I found him still inside the restaurant. I observed only one person working inside Pizza Hut, which is concerning. I believe the restaurant needs to improve its customer service and hire more staff.
- DoorDash delivery2
- order sealing2
- driver communication1
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Horrible Pizza and Lack of Toppings
My experience at this restaurant was extremely disappointing. The cinnamon sticks had almost no sugar and cinnamon, and there was barely any marinara sauce for them. To top it off, the pizza was absolutely horrible.
- cinnamon sticks2
- marinara sauce3
- pizza1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Pizza and Great Service
My experience at the restaurant was great. We ordered a medium pepperoni pizza minutes before closing time. The pizza was delicious, cheesy, and I could taste the good marinara sauce.
I also want to mention the great customer service I received.
- medium pepperoni pizza9
- pizza9
- cheesy9
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Dinner
3
Consistently Burnt Pizza, Still Giving Chances
Am I the only person that keeps giving this place a chance but my pizza is always burnt? I mean sheesh! Despite the consistently burnt pizza, the reviewer notes that the Food, Service, and Atmosphere were rated a 5 out of 5.
The recommended dish was Boneless Wings, and the meal was dinner with a price per person of $20–30.
- Food10
- Service10
- Atmosphere10
- pizza2
Visit Type
- Delivery
Service Type
- Takeout
2
Pizza Hut's "I Don't Care" Attitude
My experience at Pizza Hut was disappointing due to a clear "I don't care" attitude from the staff. After paying $50 for pizza and pasta, I was not given a fork, even after specifically asking for one over the phone. However, they did remember to ask for a tip and charge me for the soda and pizza.
This left me with no choice but to eat my pasta with my hands. Thanks a lot, Pizza Hut.
- fork1
- tip2
- soda2
Price per Person
- $91–$100
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
5
Expensive, but good pizza delivery
My experience was that the restaurant is very expensive, and I can't afford to get a pizza anymore. I would only recommend ordering with Uber Eats.
- Uber Eats7
- pizza3
- expensive2
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
9
Excellent Pizza and Wings Delivery
My experience was fantastic! I ordered a pizza and boneless wings, and everything was spot on. The Blazin’ Hot Wings sauce was perfect, with the right balance of heat and flavor.
When it arrived, the pizza was still warm and fresh, which really made a difference. The delivery driver was courteous, and the handoff was seamless. It’s always nice to encounter a polite and professional driver.
Overall, I have no complaints. The food was great, the service was excellent, and everything arrived in perfect condition. I’ll be ordering again.
- pizza9
- boneless wings9
- Blazin’ Hot Wings sauce10
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