Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Jimmy John’s – Orlando
Jimmy John's - Orlando
Photo from Jimmy John’s
Jimmy John's at a glance
Orlando Central Business District
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 20 of the guests
#146 out of 163 places to eat in Orlando
#13 Sandwich Shop out of 13 in Orlando
Average
4.2 out of 10
Food
Service
Ambience
Value
242
Reviews
32.2%
Satisfaction
Often praised
- Food quality
- Tasty sandwiches
Frequently criticized
- Slow delivery
- Unclean dining
The restaurant, a casual sandwich shop, invites you to experience a quick bite right in the heart of Orlando’s Central Business District. When you visit Jimmy John’s, you’ll find a trendy spot perfect for a speedy meal.
It’s an ideal choice for those seeking delicious sandwiches without the wait, whether you’re grabbing lunch or dinner.
Overview: Introducting Jimmy John's
Jimmy John’s offers a quick bite where the food often hits the mark, with many appreciating the quality of their sandwiches. However, some visits are hampered by issues with the overall dining experience.
While the taste is generally a highlight, customers occasionally encounter challenges with the service and the general ambience, which can detract from an otherwise satisfying meal.
Average
4.2
out of 10
242
Reviews
32.2%
Satisfaction
152
negative
12
neutral
78
positive
Jimmy John’s registers an overall score of 4.2, placing it in the average category. Customer satisfaction, however, sits at a poor 32.2%, indicating a notable gap between the general rating and diner happiness.
This assessment is drawn from 242 customer remarks, with 78 positive observations against 152 negative ones. The Food (6.3) is clearly a strong suit, often praised for its quality.
In contrast, both Service (3.6) and Ambience (3.6) frequently receive lower marks, suggesting areas needing considerable attention. Value (4.9) hovers in the average range, neither a standout nor a major concern.
What people like
- Excellent food quality
- Delicious sandwiches
- Freshly cut cheese
What people don't like
- Inconsistent delivery speed
- Unclean dining areas
- Service communication issues
If you’re primarily seeking a quick, satisfying sandwich, Jimmy John’s delivers on taste. However, be prepared for potential inconsistencies in service, especially with delivery, and don’t expect a pristine dining environment.
With a recommendation score of 4.3, it’s a place that might serve well for a grab-and-go meal, but it’s not consistently reliable for a smooth, all-around experience. Manage your expectations, particularly regarding speed and atmosphere.
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Verdict: Our expert take on Jimmy John's
Food (6.3 out of 10)
mentioned by 44% of the guests
When it comes to the grub, the food here generally hits the spot, with a score of 6.3, placing it in the average range, though leaning positive. Many customers found the sandwiches delicious, praising the flavor and variety of choices. With 30 positive remarks out of 51 total, it seems many enjoyed their meal, especially the fresh bread and cheese.
However, it's a bit of a mixed bag, as customer satisfaction sits at 58.8%. There were 17 negative comments, with some folks experiencing issues like soggy sandwiches, wrong subs, or even hard bread. Concerns about overall food quality and ingredient availability also popped up, suggesting some inconsistency.
Food
51
Reviews
58%
Satisfaction
17
negative
4
neutral
30
positive
Rating distribution
What people like
- Delicious sandwiches
- Great flavor
- Fresh ingredients
What people don't like
- Soggy sandwiches
- Wrong orders
- Poor food quality
Often praised
- foodThe table had a lot of food residue, and the floor was the same. Regarding the flavor, that's where it gets 5 ☆☆☆☆☆ stars because whenever I visit Orlando, this is what I like to eat, very delicious 😋.
- sandwichMy experience at this restaurant would be much better if they were more dependable with their opening hours. I was really disappointed when they were closed on a day I specifically wanted to buy a sandwich from them. Despite this, the food was excellent, earning a perfect score, and the service and atmosphere were also highly rated.
- sandwichesthe sandwiches are at least tasty
- food qualityI also appreciated that the cheese was freshly cut and soft. The overall food quality was excellent, and the atmosphere was also a highlight.
- Beef and Cheddarnow says the Beef and cheddar has won her over.
- FoodFood:5
- GargantuanMy favorite all time sub.
- biteit’s a good spot for a quick, friendly bite.
- breadbread were great
- cheesecheese was freshly cut and soft
Frequently criticized
- sandwichMy experience with the delivery service was horrible. It took more than one hour and a half for my sandwich to arrive. I would advise against ordering from this place.
- breadbread don’t do well sitting for 40 minutes
- foodIf you order delivery here, know that your meal could cause someone serious harm! The food here is also pretty awful.
- bunbun was over cooked
- cheesethere was cheese on my sub
- food qualityextremely negative, primarily due to the food quality
- ingredient availabilitydidn’t have sprouts or other ingredients
- lettuceMy experience at the restaurant was marked by slow service. Additionally, they ran out of lettuce for the Unwraps at 2 in the afternoon, which was quite disappointing.
- pickles, onionsadded a couple of things (pickles, onions) that they just ignored
- sodasoda and bread don’t do well sitting for 40 minutes
If youre looking for a quick, tasty sandwich and dont mind a bit of a gamble, you might find something delicious here. However, be prepared for potential inconsistencies in order accuracy or food quality, which could lead to disappointment.
Service (3.6 out of 10)
mentioned by 93% of the guests
Some customers have experienced genuinely quick service and efficient and friendly staff, with mentions of staff anticipation and helpful individuals. Out of 154 comments, 39 highlighted positive interactions, praising the speed of preparation and the kindness of delivery personnel. However, the overall service experience averages out to a 3.6, with a poor customer satisfaction of just 25.3%.
A significant 110 comments pointed to issues like excessive waiting time, slow service, and rude service, particularly concerning delivery time and staff attitude.
Service
154
Reviews
25%
Satisfaction
110
negative
5
neutral
39
positive
Rating distribution
What people like
- Quick service
- Friendly staff
- Efficient preparation
What people don't like
- Long waiting times
- Slow delivery
- Rude staff attitude
Often praised
- staffIt's almost certainly the most professional and hard-working Jimmy John's I have been to. Despite customers being rude and entitled, the staff never stopped smiling. I recommend expecting them to be busy at lunch time and enjoying your sandwich.
- serviceservice were also highly rated
- customer serviceI've been working downtown Orlando for about 4 months now, and every time I visit this restaurant, I'm met with a great atmosphere and vibe. The sandwiches are great, expertly made by Phillip, who provides amazing customer service. I truly love coming to this store.
- TevinTevin was super amazing in getting my catering order together.
- catering orderTevin was super amazing in getting my catering order together.
- deliveryIt was delivered pretty quick
- delivery businessThe table was dirty. It seems they are doing a great delivery business, and perhaps they should have just stuck with that.
- delivery guyThe delivery guy who works often he is so kind
- delivery personThen says I don’t have your order. The delivery person was very nice so I added a star for that. But had them cancel the whole order.
- delivery timesdelivery times went from 1-2 hours to a half hour
Frequently criticized
- deliveryTypically deliveries are slow so I order with at least an hour to spare before my lunch. Today I called after my order never leaving the restaurant.
- waiting timeIt is no longer. This is the third time in a month I've waited over 45 minutes from the time they got my order, and it is still not out for delivery. I can drive to the location on Colonial, pick up, and bring a sandwich back to my office faster than that.
- delivery timeIf you're ordering for delivery, be sure to order at least an hour or two hours before you'd like your sub to arrive, even if you're only 1 mile away. Delivery orders used to be the trade mark "freaking fast" but for the last few months they have taken at least an hour to be delivered. Calls to the store are answered by very frustrated sounding staff who are slammed.
- orderI'm not sure what has happened in the last 6 months or so, but every delivery order now takes ages. As I type this, it's been 45 minutes and apparently the sub I ordered hasn't even been made yet. I'm not sure that what you get here is worth the wait.
- serviceThe service has gone down from several years ago
- managerAbout an hour after receiving my online delivery order, I got a call asking for me by name from a man saying he was from Jimmy John's. He told me he was the manager and that I shorted the delivery driver by not tipping enough when I tipped 18% on my order. When I said I tipped him, the guy on the phone aggressively insisted that I come back to the store today or tomorrow.
- closing timeemployee saying “WERE CLOSED” when I noted the time
- communicationWhile I've ordered delivery from this location a number of times and previously had decent service, the last few experiences have been ridiculous. I've waited several hours to receive my order, and most recently, they were completely neglecting to answer the phone. Additionally, it seems like a poor business decision for a restaurant to close at 5 pm on Saturdays and Sundays.
- customer serviceI placed my order at 11: 45, and here I am at 1: 06 PM with no food. Lunchtime is over, and the person on the phone has no care at all about customer service. They need new staff, no delivery fee, or just shut down.
- staffDelivery orders used to be the trade mark "freaking fast" but for the last few months they have taken at least an hour to be delivered. Calls to the store are answered by very frustrated sounding staff who are slammed. I blame management and ownership for these delays, not the staff working flat out.
If youre hoping for freaky fast service, be prepared for a mixed bag, as many report significant delays. With a low satisfaction rate and frequent complaints about slow delivery and rude staff, its a gamble whether you'll have a smooth experience.
Ambience (3.6 out of 10)
mentioned by 29% of the guests
While a few guests found the atmosphere and window seating to offer genuinely good vibes, these positive experiences are unfortunately in the minority. Based on just 5 positive remarks, there's a small appreciation for a pleasant vibe, despite the overall ambience score sitting at a poor 3.6. However, the majority of the 21 negative comments heavily impact the overall customer satisfaction, which stands at a poor 17.9%.
Frequent concerns include a generally unpleasant atmosphere, significant issues with cleanliness (dirty tables, floors, and bathrooms), and unavailable restrooms. Some even noted a lack of outlets and questionable music choices.
Ambience
28
Reviews
17%
Satisfaction
21
negative
2
neutral
5
positive
Rating distribution
What people like
- Good vibes
- Window seating
- Positive atmosphere
What people don't like
- Unclean dining area
- Restroom unavailable
- Lack of outlets
Often praised
- atmosphereI also appreciated that the cheese was freshly cut and soft. The overall food quality was excellent, and the atmosphere was also a highlight.
- atmosphere and vibeI've been working downtown Orlando for about 4 months now, and every time I visit this restaurant, I'm met with a great atmosphere and vibe. The sandwiches are great, expertly made by Phillip, who provides amazing customer service.
- window seatingPlenty of window seating
Frequently criticized
- restroomTo make matters worse, he told me my total in pennies, which he thought was funny, but I found frustrating. Additionally, they had closed off part of the restaurant for an unknown reason and did not allow us to use the restroom. I would go back to JJ's, but definitely never this specific location again.
- tablethe table had many food residues
- AtmosphereAtmosphere:2
- Father's DayBad way to start off for Father's Day
- air conditioningSeemingly zero air conditioning (not even overhead fans) in Florida heat.
- atmosphereNot a nice atmosphere
- bathroomMy experience at the restaurant was disappointing. The bathroom was still out of order, and I had to use the sink in the kitchen to wash my hands. The table was dirty.
- choice of musicchoice of music was questionable
- cleanlinessA few concerns about dining area being really clean.
- crowded sidewalksride on crowded sidewalks an incredible speed
If a clean, comfortable, and well-maintained environment is crucial for your dining experience, this spot might disappoint. The ambience seems to be a significant drawback, so only visit if you're willing to overlook these considerable issues.
Value (4.9 out of 10)
mentioned by 13% of the guests
When it comes to value, this spot presents a bit of a mixed bag, with a 4.9 score indicating its pretty average overall. Customers have shared 4 positive remarks, noting that the prices are generally decent and offer good worth for what you get. Many appreciate finding reasonable options and feel the sandwiches are filling and well worth the price, comparable to other shops.
However, with 4 negative remarks out of 9 total customer comments, theres definitely room for improvement. Customer satisfaction sits at a mixed 44.4%, largely due to concerns about unexpected delivery fees and being charged for unwanted items. Some folks have also faced frustrating waits for refunds, which can certainly dampen the overall experience.
Value
9
Reviews
44%
Satisfaction
4
negative
1
neutral
4
positive
Rating distribution
What people like
- Decent, fair prices
- Sandwiches worth price
What people don't like
- Unexpected delivery fees
- Incorrect charges
- Slow refunds
Often praised
- priceMy experience at this restaurant was decent. The sandwiches were filling and worth the price, comparable to other sandwich shops. However, as a first-time visitor, I found the process of finding the menu, ordering, and where to stand a bit confusing.
- pricesPrices are pretty decent.
Frequently criticized
- charged methey charged me for something I did not want
- delivery feeThey shouldn't be charging delivery fee
- refundwait 3 to 5 days for my refund
- totalpaid $14 total (includes tip for delivery) for this mess
If you're looking for decent prices on filling sandwiches, this place could be a good option. Just be mindful of potential extra charges like delivery fees, and double-check your order to avoid any billing surprises.
How are the prices at Jimmy John's?
You’re looking at roughly 16 per person – reported by 20 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most diners (12 out of 20) spend within the $11–$20 bracket, right where our average sits. While a few folks go for cheaper bites (5 in the $1–$10 range) and a couple splurge a bit more, the pricing is pretty consistent around that mid-range sweet spot.
Here’s a quick look at what guests spend per person, based on the latest 20 reviews.
A look at how this restaurant’s value compares to similar spots in Orlando.
Considering it’s a Sandwich Shop, we think the pricing feels quite fair. It offers a good mid-range option without breaking the bank, which is always a win for a quick and tasty meal.
Customer Reviews: what people think about Jimmy John's
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Short (6–15 min.)
Noise Level
- Quiet
8
Solid Subs, Stellar Service!
My experience at this restaurant was quite positive. The food was great, tasting like any other sub but still solid and satisfying. What truly stood out was the customer service.
The staff is super nice and outgoing, making a point to inform everyone about their cool local bike delivery service. The atmosphere had good vibes all around. The only downside was the lack of outlets to charge a phone, which would have been convenient.
Overall, it's a good spot for a quick, friendly bite.
- food8
- customer service10
- staff10
- outlets3
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
Unanswered Calls, Potential Disappointment
I wanted to have a JJs sandwich for the first time in a few years. Unfortunately, no one picked up the phone despite my several attempts to call over more than 30 minutes. Because of this, I didn't place an order.
If the other recent poor reviews are accurate, I've likely been saved from an even worse experience.
- order5
- phone calls1
- recent poor reviews2
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
9
Jimmy John's Favorites and New Discoveries
My experience at Jimmy John's was great! I was surprised that the Gargantuan isn't on the menu anymore, but they still make it if you ask. It remains my all-time favorite sub.
My wife tried the new Beef and Cheddar and, although she loves the Porker, she now says the Beef and Cheddar has won her over. She enjoyed it so much she wouldn't share, which makes me eager to try it myself!
- Gargantuan9
- Beef and Cheddar10
Service Type
- Dine-in
2
Orange Street Location Closure and Parking Woes
It's terribly disappointing that the location on Orange Street has closed down. I'm also concerned about where to park at the Orlando downtown location.
- location closure2
- parking3
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Delivery
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
2
Terrible Lunch Break Experience
I was working at The Kia Center and had only 1 hour for lunch. I ordered an Italian sub and a coke to be delivered to the loading dock. I was told it would arrive in 20 to 30 minutes.
Unfortunately, an hour later, I still hadn't received my food. When I called to cancel my order and get a refund because my lunch break was over, the person at the restaurant was uncooperative. I strongly advise staying away from this particular store and suggest trying Subway instead.
- Italian sub5
- coke5
- delivery2
- waiting time1
- cancel my order2
What Jimmy John's offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Vegetarian options
- Quick bite
Dining options
- Dinner
- Seating
- Lunch
- Catering
Service Options
- No-contact delivery
- Takeout
- Outdoor seating
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Trendy
FAQs
What dining and service options does Jimmy John's offer in Orlando?
At Jimmy John’s, you can enjoy various dining options including lunch and dinner with comfortable seating. For your convenience, they provide no-contact delivery, takeout, and traditional delivery services. Outdoor seating is also available, and you can dine-in.
Are there vegetarian options or late-night food available at Jimmy John's?
Yes, Jimmy John’s caters to diverse preferences by offering vegetarian options on their menu. Additionally, if you’re looking for a quick bite late at night, this sandwich shop provides late-night food services to satisfy your cravings.
How does Jimmy John's generally rate among customers?
Jimmy John’s holds an overall score of 4.2, indicating an average experience. While the Food (6.3) is a strong point, Service (3.6) and Ambience (3.6) often fall short, with Value (4.9) being average.
What do customers appreciate most about Jimmy John's?
Many customers consistently praise the food, particularly the delicious and high-quality sandwiches and freshly cut cheese. Some also note the decent price for the filling meals.
What are the main concerns customers have about Jimmy John's?
Common issues include slow and inconsistent delivery times, concerns about the cleanliness of the dining area, and occasional problems with service communication and staff responsiveness.