Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
oChef » Domino’s Pizza – San Diego
Domino's Pizza - San Diego
Photo from Domino’s Pizza
Domino's Pizza at a glance
San Diego University Heights
- 🍕 Pizzeria
$$
Price per Person $11–$20
mentioned by 15 of the guests
#700 out of 755 places to eat in San Diego
#57 Pizzeria out of 68 in San Diego
Average
4.7 out of 10
Food
Service
Ambience
Value
277
Reviews
38.6%
Satisfaction
Often praised
- Consistent food
- Helpful service
Frequently criticized
- Poor hygiene
- Pricing issues
The restaurant Domino’s Pizza in San Diego’s vibrant University Heights neighborhood offers you a convenient and delicious pizzeria experience. You can easily enjoy their classic pizzas with multiple service options designed for your comfort.
Whether you prefer no-contact delivery right to your door, a quick takeout, or dining onsite, this spot has you covered. It’s a go-to for satisfying your pizza cravings in the 92104 area.
Overview: Introducting Domino's Pizza
Domino’s Pizza often delivers on its promise of convenient, satisfying meals. Many appreciate the generally consistent food quality and the often seamless delivery experience.
The staff frequently earns praise for their attentive customer service, making interactions pleasant and efficient. However, some patrons have noted concerns regarding the exterior cleanliness and overall atmosphere of certain locations.
While the value can be excellent with deals, occasional discrepancies in pricing have led to frustration for a few customers.
Average
4.7
out of 10
277
Reviews
38.6%
Satisfaction
157
negative
13
neutral
107
positive
Domino’s Pizza presents a mixed picture, with a Restaurant Score of 4.7 out of 10, placing it in the average category. This score is derived from 277 customer opinions, with 107 positive remarks contrasting with 157 negative ones.
While the overall score is middling, the Customer Satisfaction sits at a poor 38.6%, indicating a notable gap between the perceived quality and customer happiness. Looking closer at the feedback, Food scores highly at (5), reflecting many positive comments about consistency and taste.
Service also performs well at (4.8), with many appreciating the helpful staff. Value is rated (4), suggesting that while deals are good, pricing can be inconsistent.
The primary area for improvement appears to be Ambience, which scores a lower (3.2), often due to concerns about hygiene and exterior conditions.
What people like
- Consistent food quality
- Responsive, kind service
- Great promotional value
What people don't like
- Questionable exterior hygiene
- Inconsistent pricing
- Delivery tracking issues
If you’re seeking a quick, convenient meal with generally reliable food and often attentive service, Domino’s Pizza can be a suitable choice, especially when taking advantage of their promotional value. Their Recommendation Score of 4.7 suggests it’s a decent option, but temper your expectations.
However, be mindful of potential inconsistencies in pricing and be prepared for possible issues with delivery tracking or the exterior ambience at some locations. It’s a pragmatic option for a casual pizza fix, but perhaps not for a special occasion or if hygiene is a top priority.
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Verdict: Our expert take on Domino's Pizza
Food (5 out of 10)
mentioned by 70% of the guests
When it comes to the food, it's a bit of a mixed bag, with a score of 5 putting it squarely in the average category and customer satisfaction sitting at a mixed 40.8%. Many folks rave about the fresh, delicious pizza, especially when loaded with xtra cheese and a tasty crust. The brownies and cinna twists also get a sweet shout-out, with 42 positive remarks out of 103 total comments.
However, there are some definite areas for improvement. A significant number of the 53 negative comments point to issues with missing sauce or toppings, and general concerns about food quality. Some experiences mention rubbery pizza, burnt crusts, or even questions about pizza size, suggesting inconsistency in execution.
Food
103
Reviews
40%
Satisfaction
53
negative
8
neutral
42
positive
Rating distribution
What people like
- Customizable pizza options
- Fresh, delicious pizza
- Tasty crust
What people don't like
- Inconsistent order accuracy
- Poor food quality
- Shrinking pizza size
Often praised
- pizzaRecently, I picked up an order that was made wrong, with missing ingredients and others added incorrectly. When I returned to the store, they immediately wanted to know what happened, troubleshooted their own processes, and eventually remade the pizza to my liking. It’s difficult to complain when they’re trying their best.
- foodI always order the same thing from Domino's, and this visit was no exception. I ordered on a Friday night, and the service was quick and the food was great. Although it did upset my stomach, I believe that could have just been a personal issue.
- pizzasmaking sure our pizzas were HOT and READY to GO!
- Domino'sOver average domino's
- Dominos Pizzabest Dominos Pizza I've ever had!!!
- browniesthe food and brownies were delicious
- cinna twistsfor dessert the cinna swists. Yummm
- consistencythe quality and taste are the same every time
- crustespecially on the crust which is one of my favorite parts
- end crustEnd crust is tasty
Frequently criticized
- pizzaWhen I finally received my pizza, they tried to give me a diet soda instead of my ordered side of ranch. The process was supposed to be speedy, but I waited a long time for my pizza that was just sitting there getting cold. It made me question the point of ordering from Domino's when I could have gotten warm pizza elsewhere.
- crustHopefully, the managers will see this and investigate what's happening with "well done" orders. The pizza shouldn't be burnt to the point of burning the pepperoni and drying out the crust.
- foodpoisoned the food on purpose
- pizzasEverything seemed old. The hot wings had very little hint of sauce and were dry, and the two pizzas were, well, old & cold. Let's just hope it was the pandemic and not the staff.
- pepperoniHopefully, the managers will see this and investigate what's happening with "well done" orders. The pizza shouldn't be burnt to the point of burning the pepperoni and drying out the crust.
- pizza slicesI got a whole pizza with no slices
- saucenot enough sauce for me
- Buffalo chicken sandwichesbarely regular meat! We are biting into bread and cheese
- baconpizza didn’t even come with the bacon, like I asked for.
- buffalo sauce toppingMy experience at the restaurant was disappointing because I ordered a buffalo sauce topping on my pizza, but unfortunately, no buffalo sauce was on the pizza.
If youre craving a customizable pizza and dont mind a bit of a gamble on consistency, it might be worth a try. However, be prepared for potential hiccups with order accuracy or food quality, as experiences vary quite a bit.
Service (4.8 out of 10)
mentioned by 81% of the guests
When it comes to service, its a bit of a mixed bag, with a score of 4.8 (average) and customer satisfaction sitting at 40.7% (mixed). Many appreciate the quick delivery, excellent customer service, and friendly staff, with positive comments often highlighting "delivery, " "customer service, " and "Polite" interactions. Out of 140 total opinions, 57 leaned positive, praising helpful employees and smooth online orders.
However, theres definitely room for improvement, as 80 opinions pointed to issues like long waiting times, unhelpful managers, and order inaccuracies. Common frustrations include waiting time, manager issues, and reports of rude man or worst service. It seems accountability and consistency are key areas where the service sometimes falls short.
Service
140
Reviews
40%
Satisfaction
80
negative
3
neutral
57
positive
Rating distribution
What people like
- Quick, friendly delivery
- Excellent customer service
- Helpful, polite staff
What people don't like
- Long waiting times
- Rude staff/managers
- Order errors
Often praised
- deliveryappreciate the seamless delivery from Ethan today
- serviceMy experience was top shelf. The food arrived early and was nice and hot.
- staffI've never had any issues. The staff is always amazingly great! Keep it up, Y'all rock 🤘 🍕 PIZZA!
- customer serviceMy large pizza had all my favorites and for dessert the cinna twists. Yummm great customer service and even better Pizza.
- driverThe food arrived early and was nice and hot. The driver was super nice, even calling to inform me that my chosen soda was warm and offering an alternative. This level of service is truly appreciated.
- AssociatesAssociates are friendly.
- LilaLila went out of her way to make sure i was helped properly
- PolitePolite
- TammyTammy is awesome
- appwork really well with the app
Frequently criticized
- managermanager on duty, Kiante...handled the situation in a shockingly unprofessional way
- serviceNobody’s perfect, but in my books, this location is pretty close. Recently, I picked up an order that was made wrong, with missing ingredients and others added incorrectly. When I returned to the store, they immediately wanted to know what happened, troubleshooted their own processes, and eventually remade the pizza to my liking.
- waiting timeWhen I finally received my pizza, they tried to give me a diet soda instead of my ordered side of ranch. The process was supposed to be speedy, but I waited a long time for my pizza that was just sitting there getting cold. It made me question the point of ordering from Domino's when I could have gotten warm pizza elsewhere.
- deliveryorder to be marked delivered when they clearly didn’t even come to my house
- orderThirty minutes before our order was scheduled they started prepping
- customer serviceI had one of the worst customer service experiences at this Domino's location. I ordered two New York-style pizzas and specifically requested no pork products due to religious dietary restrictions.
- staffMy experience at this restaurant was marked by mean and rude service. The staff were dismissive and belittling, making me feel unwelcome. I was shocked by their attitude, as if I had no right to walk in and order pizza.
- accountabilityHis tone was rude, careless, and disrespectful. The lack of accountability and basic courtesy was evident, even making other employees uncomfortable. This was not about free food, but about correcting a significant mistake involving religious dietary needs.
- appMy experience with carry out at this restaurant was frustrating. The app indicated I could click “I’m Here” to skip the line, and it showed my pizza was ready. Despite having many staff members and only one other customer, I was ignored.
- trackerthe tracker never left prepping
Service here can be a bit of a gamble; you might get a fantastic, speedy experience with friendly staff, or you could face frustrating waits and order mix-ups. If you're willing to take a chance, some experiences are truly great, but be prepared for potential hiccups.
Ambience (3.2 out of 10)
mentioned by 14% of the guests
When it comes to ambience, it seems there are a few bright spots, with 3 positive observations out of 14 total. Customers appreciated the clean place, easily accessible location, and adherence to health protocols. However, the overall sentiment is quite low, reflected in a poor score of 3.2 and a very low customer satisfaction of 21.4%.
On the flip side, the majority of feedback, with 10 negative comments, points to significant issues. Concerns frequently revolved around cleanliness, trash in the alley, and a terrible location that was hard to find. There were even alarming mentions of mice and rats, alongside general hygiene issues, suggesting the atmosphere is a major dealbreaker for many.
Ambience
14
Reviews
21%
Satisfaction
10
negative
1
neutral
3
positive
Rating distribution
What people like
- Clean place
- Health protocols
What people don't like
- Hygiene issues
- Terrible location
- Mice and rats
Often praised
- atmosphereAtmosphere:5
- health protocolsthey do follow health protocols
- placePlace is clean and easily accessible
Frequently criticized
- alleyMy experience at this restaurant was marred by the unsanitary conditions outside. I observed that they were not picking up the trash they leave in the alley. The dumpster is right there and has room in it, so it's unclear why this is an issue.
- atmosphereAtmosphere:1
- cleanlinessMy experience at this restaurant was very bad due to terrible service and a lack of respect. They are not committed to time, they do not respect customers, and there is no cleanliness.
- hygiene issuesIt took me a while to realize this, but I GET FOOD POISONING EVERY TIME I GET PIZZA FROM THIS LOCATION. There's some hygiene issues going on here that someone needs to look at.
- locationMy experience at this restaurant was challenging from the start due to its terrible location. Even with navigation, I couldn't find the store at night.
- mice and ratsLots of mice and Rats just outside
- napkinsnapkins that seem to ne covered in blood
- neon signlarge neon sign but it was completely black no lights
- sanitation practicesContactless phone isn't sanitary, but apparently, handing them my credit card to swipe/handle or getting change with cash is.
- trashMy experience at this restaurant was marred by the unsanitary conditions outside. I observed that they were not picking up the trash they leave in the alley. The dumpster is right there and has room in it, so it's unclear why this is an issue.
If a pleasant and clean environment is high on your priority list, you might want to reconsider. The pervasive issues with hygiene, location, and overall atmosphere suggest this place could be a significant disappointment.
Value (4 out of 10)
mentioned by 19% of the guests
When it comes to value, this place is a bit of a mixed bag. While the overall score sits at an average 4, customer satisfaction is quite low at just 25%. Still, some folks have found some sweet deals!
Based on 5 positive remarks, customers appreciate when their free pizza coupons are honored, and those takeout coupons and special discounts can be an insane value, making the price feel much cheaper. However, the value experience often falls short for many, with 14 negative opinions highlighting significant frustrations. Issues range from not being able to use Groupons with online orders and unexpected card payment policies, to extra charges for sauces.
Many feel the pricing is inconsistent, leading to bills that feel excessive and a sense of being overcharged.
Value
20
Reviews
25%
Satisfaction
14
negative
1
neutral
5
positive
Rating distribution
What people like
- Honored coupons
- Great takeout deals
What people don't like
- Inconsistent pricing
- Extra charges
- Payment policy issues
Often praised
- deala heck of a deal at 50% off
- free pizza couponhonored the free pizza coupon
- priceis cheaper
- special discountsinforming me about the special discounts
- takeout coupons dealsTakeout coupons deals are an insane value sometimes. I've never had any issues with the crew in the store.
Frequently criticized
- pricehang up the phone price will be 14 bucks. I get there and the charge is 25 something dollars.
- $10 bucksOut almost $10 bucks now
- Grouponcouldn't use my Groupon with online ordering
- billI felt like I was being taken to the cleaners. For two pizzas and one soda, the bill came to $44. Given that each pizza slice was priced at $7, I found the overall cost to be excessive and did not appreciate the feeling of being overcharged.
- card paymentsWhen I went to pick it up, they wouldn't let me have it because it was after midnight. They also stated they can only take card payments. This policy should have been communicated when I placed the order.
- cashrather take Cash after closing
- dealDoesn’t automatically add the 5.99 deal.
- extra moneyI paid extra money and got shafted here's the pic.
- extras saucesdon't forget extras sauces extra charge 1.75 each
- overall costFor two pizzas and one soda, the bill came to $44. Given that each pizza slice was priced at $7, I found the overall cost to be excessive and did not appreciate the feeling of being overcharged.
If you're savvy with coupons and special deals, you might snag a great price. But be warned, inconsistent pricing, unexpected charges, and payment issues are common complaints. Proceed with caution and double-check your bill if you decide to give it a try.
How are the prices at Domino's Pizza?
You’re looking at roughly 20 per person – reported by 15 diners. That puts it in the $11–$20 category. For a Pizzeria, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 20, the actual spending varies quite a bit. We see some diners keeping it budget-friendly, but a good chunk are spending a bit more, with the most common price point actually being in the $21–$30 range.
This chart shows what people usually spend per person, using the 15 most recent reviews.
How this Pizzeria’s value for money stacks up against similar spots in San Diego.
Considering its a Pizzeria in San Diego, we think the pricing feels pretty fair. Theres a good range of options, so you can likely find something that fits your budget, whether you’re looking for a quick, affordable slice or a more indulgent meal.
Customer Reviews: what people think about Domino's Pizza
Price per Person
- $21–$30
Visit Type
- Tourist Experience
Group Type
- Family
Group Size
- Small Group
Meal Type
- Dinner
1
Shockingly Unprofessional Management
I had one of the worst customer service experiences at this Domino's location. I ordered two New York-style pizzas and specifically requested no pork products due to religious dietary restrictions. Unfortunately, one pizza was made incorrectly with pepperoni, rendering it inedible for my family.
Upon discovering the mistake, I returned to the store for a refund or a replacement. While the initial staff member was polite, the manager on duty, Kiante, handled the situation with shocking unprofessionalism. He refused to listen, dismissed my concerns, declined to review the order, and walked away without offering a solution.
His tone was rude, careless, and disrespectful. The lack of accountability and basic courtesy was evident, even making other employees uncomfortable. This was not about free food, but about correcting a significant mistake involving religious dietary needs.
Instead, I felt my concerns were completely disregarded. This incident left us with no food options late at night while traveling. Despite being a long-time Domino's customer, this experience has drastically changed my perception of this location.
It demonstrated poor management, zero customer care, and no professionalism. I will not be returning.
- customer service1
- pork products1
- pepperoni1
Visit Type
- Delivery
Service Type
- Delivery
1
Worst Customer Service Ever
My experience at this restaurant was extremely negative due to the worst customer service I have ever encountered. I placed an order for delivery, but my order was never delivered. When I contacted the store, I spoke with the manager, allegedly named Issac.
He was extremely rude and unhelpful. Consequently, I was left with no food and received no refund for an order I never received.
- customer service1
- delivery1
- manager1
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
9
Hot Pizza and Kind Driver!
My experience was great! I couldn’t believe how hot the pizza was upon delivery. The driver was respectful and kind.
- pizza9
- driver10
Price per Person
- $1–$10
Visit Type
- Special Occasion
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Dinner
10
Outstanding Service for Charity Event!
My experience at this restaurant was outstanding, especially for a large charity event. I needed 50 pizzas, and the crew did a wonderful job ensuring our pizzas were HOT and READY to GO! The staff was very friendly and professional.
I'd like to give a special shout-out to Tammy and Isaac for informing me about the special discounts and providing wonderful service. Our event was a success thanks to them!
- pizzas10
- service10
- special discounts9
Price per Person
- $21–$30
Visit Type
- Regular Visit
Service Type
- Delivery
Meal Type
- Dinner
Noise Level
- Quiet
10
Favorite Domino's Location!
I absolutely love this location! Other Dominos locations were a hit or miss when it came to getting my order correct. When I select extra cheese online, they give EXTRA cheese and it’s sooooo delicious.
Also, each time I had a delivery or carry out order, the staff has been super friendly. I end up engaging in a conversation most of the time. I literally haven’t interacted with an employee who didn’t have a smile on their face.
This is by far my favorite Dominos and I never order from any of the other nearby locations anymore.
- extra cheese10
- staff10
- employee10
What Domino's Pizza offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Service Options
- Onsite services
- No-contact delivery
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
FAQs
What service options does Domino's Pizza offer you?
At Domino’s Pizza, you have several convenient service options. You can choose from onsite services, no-contact delivery for safety, or quick takeout. Delivery is also available to bring your order directly to you.
Is Domino's Pizza in University Heights accessible and does it offer parking?
Yes, this Domino’s Pizza location is wheelchair accessible, featuring both a wheelchair accessible entrance and parking lot. You’ll also find free street parking and a free parking lot available for your convenience.
How does Domino's Pizza generally score with customers?
Domino’s Pizza holds an average Restaurant Score of 4.7 out of 10, though customer satisfaction is lower at 38.6%. While Food (5) and Service (4.8) receive good marks, Value (4) is mixed, and Ambience (3.2) is a notable concern.
What do customers appreciate most about Domino's Pizza?
Customers frequently praise the consistent quality of the food, the attentive and polite service from staff, and the excellent value offered through various deals and discounts.
What are the main areas where Domino's Pizza could improve?
Key areas for improvement include addressing concerns about exterior cleanliness and hygiene, ensuring transparent and consistent pricing, and resolving issues related to delivery accuracy and tracking.