Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Firehouse Subs – Las Vegas
Firehouse Subs - Las Vegas
Photo from Firehouse Subs
Firehouse Subs at a glance
Las Vegas Centennial Springs
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 58 of the guests
#162 out of 192 places to eat in Las Vegas
#10 Sandwich Shop out of 15 in Las Vegas
Average
5 out of 10
Food
Service
Ambience
Value
303
Reviews
42.6%
Satisfaction
Often praised
- Clean atmosphere
- Fresh sandwiches
- Easy ordering
Frequently criticized
- High prices
- Order errors
- Service inconsistency
The restaurant Firehouse Subs is a popular sandwich shop located in the vibrant city of Las Vegas, specifically in the Centennial Springs neighborhood. If you’re looking for a quick bite that doesn’t compromise on flavor, you’ll find this casual spot perfect for lunch or dinner.
They pride themselves on offering a variety of delicious subs, including healthy and vegetarian options, ensuring there’s something for everyone.
Overview: Introducting Firehouse Subs
Firehouse Subs offers a casual dining experience where many appreciate the generally cleanliness and inviting atmosphere. Guests often find the food, particularly the sandwiches, to be fresh and satisfying.
However, some experiences point to challenges with consistency in order accuracy and overall service delivery. While the subs themselves often hit the mark for flavor and freshness, the overall value proposition can be a sticking point for some.
Despite positive remarks about quick service, issues like slow waits and incorrect orders occasionally surface, suggesting a varied customer journey.
Average
5
out of 10
303
Reviews
42.6%
Satisfaction
158
negative
16
neutral
129
positive
Firehouse Subs earns an overall Restaurant Score of 5, placing it squarely in the average category. This is reflected in a Customer Satisfaction rate of 42.6%, which indicates a mixed reception among patrons.
Drawing from over 300 customer observations, with 129 positive and 158 negative remarks, the experience here appears to have its ups and downs. Looking closer at the details, the Ambience (7.4) stands out as a positive, often noted for its pleasant environment.
However, Food (5.5) and Service (4.1) both land in the average range, suggesting room for improvement. The Value (3.5) score, unfortunately, falls into the poor category, with many customers expressing concerns about pricing.
What people like
- Clean, inviting atmosphere
- Flavorful, fresh sandwiches
- Efficient ordering process
What people don't like
- High price point
- Inconsistent order accuracy
- Variable service quality
For those considering Firehouse Subs, it presents a somewhat mixed experience. While you can generally expect a pleasant environment and satisfying sandwiches, be mindful of the pricing and potential for order discrepancies.
It’s a place that might serve well for a quick, straightforward meal. With a Recommendation Score of 5, Firehouse Subs is an average choice.
If you prioritize a clean setting and enjoy their specific sandwich offerings, it could be a decent option. However, if consistent value and flawless order execution are paramount, you might find yourself looking elsewhere.
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Verdict: Our expert take on Firehouse Subs
Food (5.5 out of 10)
mentioned by 82% of the guests
When it comes to the food, opinions are quite a mixed bag, with a score of 5.5 indicating an average experience and customer satisfaction sitting at 47.2%. However, many diners rave about the `subs` and `sandwiches`, often highlighting their `freshness` and `quality`. Positive comments, accounting for 60 out of 127 total remarks, frequently praise the `taste`, generous `portion sizes`, and delicious options like the `brisket sub` and `loaded baked potato soup`.
On the flip side, 59 negative comments point to some significant issues. There are concerns about `inconsistency` and `quality`, with some `sandwiches` described as poorly made, cold, or having very little `meat`. Other complaints mention `soggy buns`, incorrect orders, and even `skimpy` portions, suggesting that while the food can be great, it's not always a sure bet.
Food
127
Reviews
47%
Satisfaction
59
negative
8
neutral
60
positive
Rating distribution
What people like
- Fresh, tasty subs
- Generous portions
- Delicious specialty items
What people don't like
- Inconsistent quality
- Skimpy meat
- Wrong orders
Often praised
- foodMy experience was marked by fast and friendly customer service and a clean store. The food was excellent, and the atmosphere was great. I had no wait time, and the price was reasonable for lunch.
- subsIt was my first time eating their subs and I loved them. I will definitely be eating them again.
- sandwichesThe sandwiches were fresh and loaded, delicious
- sandwichI ordered my love and received it quickly and fresh. I brought my love home and proceeded to enjoy a fresh, hot, and delicious sandwich.
- EngineerThe Engineer was made perfectly and was better than expected.
- Fast Food restaurantbest meatball sandwich that I've ever had from a "Fast Food" restaurant
- awesome bucketsthese awesome buckets you can buy from them
- brisket subBrisket sub, turkey sub, steak and cheese sub!
- custom platterstwo more custom platters ready
- drink machinelove their drink machine
Frequently criticized
- sandwichProbably 4 or 5 times now, I have ordered from this location, and they always give me white bread when I choose wheat! When I am paying $17 for a sandwich, the least you could do is get my bread choice right.
- breadThe bread was all broken up
- fooddidn't feel safe eating the food she prepared
- portion sizesa bit skimpy as compared to other Firehouse locations
- sandwichessandwiches we ordered were missing the bacon
- subsThe only two things you all got right tonight (12/29/2022) were the cup of loaded baked potato soup and the gallon of sweet tea. Both subs I ordered were completely wrong, and one of them didn’t come with the pickle or chips that were definitely ordered. Huge fail; I’m not sure how people have jobs.
- baconmissing the bacon that we paid extra for
- bbq brisket sandwichordered a bbq brisket sandwich with extra meat and NO MAYO. It came SLATHERED in mayo
- bottled sodano way because there’s a price difference
- bottled waterpaying $10 for two bottles of water
If youre looking for a quick bite, this spot offers some genuinely tasty subs and soups that can hit the spot. However, be prepared for a bit of a gamble, as consistency in preparation and portion sizes seems to be a recurring issue. It might be worth a try if youre feeling lucky, but don't expect perfection every time.
Service (4.1 out of 10)
mentioned by 85% of the guests
When it comes to service, there are definitely some shining moments! Many customers highlighted the staff for being fast and friendly, often noting quick wait times and excellent customer service. Positive experiences also touched on the speed of order delivery.
While the overall score is an 4.1, indicating an average performance, these 40 positive remarks show where they get it right. However, the picture isn't entirely rosy, especially with customer satisfaction at a low 31.3%. A significant 83 negative comments, compared to 40 positive, highlight recurring issues with overall service, rude staff, and poor customer service skills.
Frequent complaints about long wait times and negative attitude from employees suggest considerable room for improvement, pulling the score down to an average 4.1.
Service
128
Reviews
31%
Satisfaction
83
negative
5
neutral
40
positive
Rating distribution
What people like
- Fast, friendly staff
- Quick order speed
- Easy app use
What people don't like
- Rude, slow staff
- Poor customer service
- Order accuracy issues
Often praised
- serviceMy experience at this restaurant was fantastic! The service was always fast and friendly, and the quality and taste of the food were consistently excellent. My kid absolutely loves this spot, and I can see why.
- staffThe aroma was our love long song. The staff greeted me so kindly. I ordered my love and received it quickly and fresh.
- customer serviceAs a frequent Firehouse customer, I can confidently say that the location on Farm Road beats the others hands down. My experience was marked by fast and friendly customer service and a clean store. The food was excellent, and the atmosphere was great.
- wait timeThe food was excellent, and the atmosphere was great. I had no wait time, and the price was reasonable for lunch. I highly recommend this location.
- appI use the app to order lunch, it's simple
- crewEd and his crew, Chay, Trinity, Ivan and Bre are AWESOME!
- orderorder is always correct
- Customer serviceCustomer service was friendly and efficient
- Management responseManagement responded to my review in less than 15 hours.
- customersacknowledging your customers with a smile
Frequently criticized
- serviceIt's ironic that I would have received a fresher sandwich if I hadn't ordered ahead. The service was slow, despite my efforts to mitigate it by ordering in advance.
- staffthe staff has no ideas what’s going on, they all look like they hate their job
- customer servicelady working has no customer service what so ever
- employeesyoung man wanting to have a conversation with your only female employee
- employeewaited for approximately 3 to five minutes to be recognized by an employee
- orderorder was sitting on the counter and was forgotten about
- phoneplease answer your phone. It’s nearly impossible to make a phone order
- GirlGirl was not friendly
- StaffStaff is generally unfriendly
- appEvery time I go on the app to do a pre order it says it’s down
Given the average score and low customer satisfaction, service here is a bit of a gamble. You might encounter friendly, efficient staff, but be prepared for potential rudeness or long waits. If you value consistent, top-notch service, this might not be your go-to spot.
Ambience (7.4 out of 10)
mentioned by 36% of the guests
When it comes to ambience, this spot generally hits the mark, boasting a good score of 7.4 and a solid 77.1% customer satisfaction. Many of the 27 positive remarks out of 35 total rave about the restaurants impressive cleanliness, pleasant atmosphere, and convenient location with ample parking options. Guests frequently highlight the neat, organized interior and enjoyable outdoor seating.
However, its not all sunshine and rainbows. A few of the 8 negative comments point to some areas needing attention, such as loud music and concerns about cleanliness, with one even mentioning the place being a bit dirty. There were also a couple of specific remarks regarding personal hygiene and the absence of hair nets, which might be a dealbreaker for some.
Ambience
35
Reviews
77%
Satisfaction
8
negative
0
neutral
27
positive
Rating distribution
What people like
- Spotless cleanliness
- Pleasant atmosphere
- Convenient location
What people don't like
- Loud music
- Cleanliness concerns
- Hygiene issues
Often praised
- atmosphereMy experience was marked by fast and friendly customer service and a clean store. The food was excellent, and the atmosphere was great. I had no wait time, and the price was reasonable for lunch.
- cleanlinessThis location was very clean
- storethe store was clean
- Neat clean organized insideNeat clean organized inside
- always cleanAlways clean
- ample parkingAmple parking with handicap access
- aromaI had never experienced love before, but I knew this is what it felt like. The aroma was our love long song. The staff greeted me so kindly.
- atmosphere of the parkthe atmosphere of the park we were at was so beautiful
- cleanupvirtually no cleanup
- convenient locationConvenient location off 95 on Farm
Frequently criticized
- AtmosphereAtmosphere:1
- cleaningI’ve ordered here 4 times since opening and never once had a correct sandwich. If a restaurant is not competent enough to leave off cheese 4 different times, I can only imagine how much they remember to clean. Stay clear, they’re not capable of doing their jobs.
- enjoy my stayIt sad that I cant even enjoy my stay at a restaurant
- freedom of speechI've never been in a place of work where freedom of speech is prohibited.
- hair netsWhy aren’t they wearing hair nets?!
- musicmusic is way too loud in store
- personal hygienepersonal hygiene is mandatory
- placethe place is a bit dirty
Overall, the ambience here is quite good, especially if you value a clean and well-located spot. While there are a few minor issues like loud music or specific hygiene concerns, it's generally a pleasant environment worth checking out for a casual meal.
Value (3.5 out of 10)
mentioned by 16% of the guests
While a couple of diners did find the prices quite reasonable, with one even praising the overall experience including food and atmosphere as great value for lunch, these positive sentiments are unfortunately few. These positive remarks, based on 2 out of 13 total comments, highlight that some guests can find the cost acceptable. However, the general feeling about value is quite low, with a score of 3.5 and customer satisfaction at a concerning 15.4%.
Many felt the price tag was too high, describing it as a rip off or robbery, and not at all worth the cost. This sentiment is echoed in 8 negative comments, highlighting a significant concern about the perceived worth.
Value
13
Reviews
15%
Satisfaction
8
negative
3
neutral
2
positive
Rating distribution
What people like
- Reasonable lunch cost
What people don't like
- High price tag
- Not worth cost
- Perceived rip-off
Often praised
- PricesPrices are reasonable
- priceThe food was excellent, and the atmosphere was great. I had no wait time, and the price was reasonable for lunch. I highly recommend this location.
Frequently criticized
- priceprice is the highest
- costnot at all worth the cost
- price differenceno way because there’s a price difference
- price tagDefinitely not worth the $15 price tag.
- rip offwhat a rip off
- veteran's discountdenied service... because he came in here asking about a veterans discount
If you're looking for a budget-friendly meal, this might not be your best bet, as many customers felt the cost was too high. While a few found the prices reasonable for lunch, the overall consensus points to a lack of value for money, so proceed with caution.
How are the prices at Firehouse Subs?
On average, you’ll spend around $18 per person – from 58 guests. That puts the restaurant in the $11–$20 category. For a Sandwich Shop, that’s mid-range, maybe slightly above.
Looking at what people actually spend, most diners stick to this $11–$20 range, showing prices are pretty consistent around the average.
Here’s a quick look at what guests spend per person, based on the latest 58 reviews.
Comparing value for money against similar spots in Las Vegas.
Overall, we think the pricing feels fair for a Sandwich Shop, especially considering its in Las Vegas. Its a solid mid-range option.
Customer Reviews: what people think about Firehouse Subs
Visit Type
- Regular Visit
Service Type
- Takeout
1
Terrible Service, Rude Staff
I have visited this branch more than three times, and the service is consistently terrible. The woman who attends in the afternoon is totally rude and nefarious. This last time, she even threw my bag with the order.
I hope the owners address this issue because I don't have other options. If I could, I wouldn't give her a star; she doesn't deserve it. I don't know what they do there if their staff doesn't want to work.
- service1
- woman who attends1
- bag with the order1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
2
Rude Staff Ruins Okay Subs
My experience at this restaurant was disappointing. While the subs were just okay, the evening staff was very rude and short with customers. Due to the poor service, I won't be returning.
- subs6
- evening staff2
Price per Person
- $11–$20
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
10
Consistently Great Food and Service!
My experience at this restaurant was fantastic! The service was always fast and friendly, and the quality and taste of the food were consistently excellent. My kid absolutely loves this spot, and I can see why.
It's an A+ experience!
- service10
- quality10
- taste10
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Takeout
Noise Level
- Quiet
2
Veterans Discount Disgrace on Veterans Day
I witnessed a distressing incident where a veteran was denied service and locked out on Veterans Day simply for inquiring about a veteran's discount. Despite mentioning it was advertised on a military website, they claimed it was from last year. The veteran offered to call corporate for confirmation, but was still denied.
Meanwhile, I, another veteran picking up an order made by my wife, had the cost of my large sub zeroed out. I received my sandwich while another brother was berated. I'm sickened by this and intend to find him to give him my order.
- large sub5
- veteran's discount1
- service1
- Atmosphere1
Visit Type
- Regular Visit
Service Type
- Dine-in
Meal Type
- Lunch
9
My Go-To Sandwich Spot!
My experience at this restaurant was fantastic! The sandwiches were fresh and loaded with delicious ingredients. The order was accurate, and the selection of great hot sauces was a perfect accompaniment.
I consider this my go-to sandwich place. I also really enjoy the outdoor seating.
- sandwiches9
- order10
- hot sauces9
What Firehouse Subs offers
Crowd
- Family-friendly
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Firehouse Subs DC Plaza accessible for everyone?
Yes, Firehouse Subs in Las Vegas is committed to accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for all guests.
What kind of dining options and special menus does Firehouse Subs DC Plaza offer?
At Firehouse Subs, you can enjoy a quick bite with healthy and vegetarian options available. They also cater to families with a dedicated kids’ menu and high chairs, making it a good choice for dining with children.
How does Firehouse Subs generally perform according to customer feedback?
Firehouse Subs receives an overall Restaurant Score of 5, indicating an average experience. While Ambience (7.4) is generally good, Food (5.5) and Service (4.1) are average, and Value (3.5) is considered poor by many.
What aspects do customers typically praise at Firehouse Subs?
Many customers appreciate the cleanliness and pleasant atmosphere of the restaurant. The food, particularly the sandwiches, is often described as fresh, loaded, and delicious, with some noting quick and friendly service.
What are the most common complaints from customers about Firehouse Subs?
Frequent concerns revolve around the high price, with some feeling it’s not worth the cost. There are also reports of inconsistent service, including slow waits and staff issues, and occasional problems with order accuracy, such as wrong bread or missing items.