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Subway - Reviews
350 Bay St Store #14 Unit 1, 94133 San Francisco
All reviews at a glance
136
Reviews
41.2%
Satisfaction
76
negative
4
neutral
56
positive
What people say about Subway
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Wait Time
Visit Type
Group Type
Group Size
Service Type
Meal Type
Price per Person
Noise Level
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
2
Frozen sandwich, rude service
My experience at the restaurant was disappointing. The sandwich was frozen cold when I received it. They didn't even oven the bread, and the cheese was not at all melted.
Additionally, the lady serving seemed rude to other customers.
- sandwich2
- bread1
- cheese1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Long (31+ min.)
Noise Level
- Quiet
2
Poor Service, Long Wait Time
My experience at the restaurant was characterized by poor and slow service. Despite being advertised as fast food, it took about 30 minutes for the staff to attend to customers, as they were preoccupied with personal conversations. I do not recommend this place.
- service1
- attention to customers1
- waiting time1
Wait Time
- Long (31+ min.)
2
Slow Service, Unpleasant Experience
My experience at the restaurant was not very good. The service was very slowly, and I'm sure nobody likes this kind of customer service.
- customer service2
- service2
Visit Type
- Quick Meal
Group Type
- Family
Group Size
- Small Group
Service Type
- Takeout
Meal Type
- Lunch
8
Good Sandwiches and Service
My family stopped by the subway to get a sandwich. The customer service was good. We got a turkey sandwich and a tuna sandwich.
- customer service7
- turkey sandwich7
- tuna sandwich7
Visit Type
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Short (6–15 min.)
9
Quick and Efficient Sandwich Order
My experience at the restaurant was centered around a large order for our bicycle race staff. They were able to fill a 40-sandwich order for our bicycle race staff quickly and efficiently. This was for lunch.
- sandwich order9
- quickly and efficiently10
Visit Type
- Quick Meal
Service Type
- Takeout
2
Poorly Managed Subway, Avoid This Location
My experience at this Subway was by far the worse managed I've encountered. The staff never seem present and are constantly making mistakes. Recently, I ordered a 6-inch Philly cheesesteak but was charged for a footlong, a difference of at least $5 before tax.
Although I was given $2 back, the most frustrating part was the employee trying to explain the price difference as if I couldn't grasp simple math between a 6-inch and a footlong sandwich. I definitely recommend trying out different places in the area and staying clear from here.
- staff1
- mistakes1
- Philly cheesesteak2
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
1
False Advertising and Poor Service
This was the worst Subway experience I’ve ever had. It felt like a total scam. They advertise two big “Meal of the Day” deals, but in reality, there is no deal.
I clearly told the employee I wanted 3 Meal of the Day items: 2 Turkey, 1 BMT. At no point did she inform me that the BMT was not part of the deal. When I went to pay, I was charged $43 — full price — and then they told me the BMT wasn’t included, so they refused to give me the third chips and drink.
Even on the receipt, it shows I was charged regular prices, not any special deal. So if there’s no real deal, then don’t lie to customers with fake ads. That’s false advertising.
I insisted on being charged fairly, but the employee didn’t care at all. Total scam. Avoid this location.
- Meal of the Day deals1
- employee1
- charged $431
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Dirty tables and phone-using staff
My experience at this restaurant was quite disappointing. The establishment is located in a rather desolate shopping center. Upon arrival, I noticed that the tables were dirty.
Furthermore, the staff were observed using their phones while preparing sandwiches, which is a significant concern regarding hygiene and professionalism.
- tables2
- staff1
Price per Person
- $11–$20
Visit Type
- Tourist Experience
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
Noise Level
- Moderate
3
Disappointing Subway Experience
My experience at this Subway was in a desolate shopping center. The service was slow, and the prices were high for a Subway, though likely in line with the tourist-heavy area. If you're on holiday, I recommend seeking out some yummy local food and skipping the poor service here, even if you're familiar with the brand.
- tourist-heavy area5
- yummy local food8
- desolate shopping center2
- service2
- prices3
Visit Type
- Casual Outing
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
2
Incredibly Long Wait Time
My experience at the restaurant was incredibly frustrating due to the excessive waiting time. After waiting for 30 minutes, my friends and I decided to leave because the wait was simply too long. It's crazy that only one person was handling the cuisines, leading to this significant delay.
- waiting time1
- one person in cuisines1
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