Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Teriyaki Madness – San Diego
Teriyaki Madness - San Diego
Photo from Teriyaki Madness
Teriyaki Madness at a glance
San Diego Otay Mesa West
- 🥢 Fusion Restaurant
$$
Price per Person $11–$20
mentioned by 42 of the guests
#653 out of 755 places to eat in San Diego
#4 Fusion Restaurant out of 5 in San Diego
Average
5.5 out of 10
Food
Service
Ambience
Value
187
Reviews
48.1%
Satisfaction
Often praised
- Delicious bowls
- Flavorful chicken
- Clean dining
Frequently criticized
- Inconsistent service
- Dirty areas
- Questionable value
The restaurant Teriyaki Madness, a vibrant Fusion Restaurant in San Diego’s Otay Mesa West neighborhood, offers you a fantastic spot for a quick and healthy meal. You’ll appreciate the focus on fresh ingredients and the convenience of their service options.
It’s a casual and quiet place where you can easily grab a delicious bite that aligns with your dietary preferences, including excellent healthy options.
Overview: Introducting Teriyaki Madness
Teriyaki Madness presents a somewhat varied picture for diners. Many find the service to be quite friendly and professional, contributing positively to their visit.
However, some customers have encountered challenges, particularly with online ordering and staff responsiveness. Despite these service hiccups, the core offering, the food, generally earns good remarks for its taste.
The atmosphere is often described as clean, though occasional cleanliness issues have been mentioned, suggesting some inconsistency in upkeep.
Average
5.5
out of 10
187
Reviews
48.1%
Satisfaction
88
negative
9
neutral
90
positive
Overall, Teriyaki Madness lands squarely in the average category with a Restaurant Score of 5.5. Customer satisfaction also reflects a mixed sentiment at 48.1%.
This indicates that while some diners leave content, a significant portion finds room for improvement, based on 187 customer observations. Looking closer at specific aspects, the Food (6.4) stands out as the strongest point, frequently described as delicious and flavorful.
However, Service (3.5) appears to be a notable area for improvement, with many experiences detailing issues. Ambience (6.1) and Value (5.2) hover in the average range, suggesting they neither significantly detract nor impress.
What people like
- Delicious teriyaki bowls
- Flavorful chicken
- Clean dining area
What people don't like
- Inconsistent service
- Dirty dining areas
- Questionable value
Teriyaki Madness offers a mixed experience, with its flavorful food often being the main draw. However, potential visitors should be aware of inconsistencies in service and occasional cleanliness concerns.
It’s a place that might satisfy a craving for teriyaki, but temper your expectations for a seamless experience. With a Recommendation Score of 5.9, it suggests that while some find it worth a visit, it’s not a universally acclaimed spot.
If you prioritize tasty teriyaki and are prepared for potential service hiccups, it could be a suitable option for a quick meal.
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Verdict: Our expert take on Teriyaki Madness
Food (6.4 out of 10)
mentioned by 85% of the guests
When it comes to the food, this spot seems to be a bit of a mixed bag, landing an average score of 6.4 with a customer satisfaction of 58.6%. Many folks rave about the delicious teriyaki chicken bowls, praising the quality and taste, generous portions, and unique options. Out of 111 total opinions, 65 were positive, highlighting items like the spicy teriyaki chicken and the overall deliciousness.
However, there are some clear areas for improvement, with 41 negative comments. Some customers have experienced issues with burnt or bland chicken, hard or mushy rice, and a general feeling of poor food quality. Specific complaints also mention undercooked noodles and vegetables that were not up to par.
Food
111
Reviews
58%
Satisfaction
41
negative
5
neutral
65
positive
Rating distribution
What people like
- Delicious teriyaki bowls
- Good portion size
- Fresh ingredients
What people don't like
- Burnt or bland chicken
- Hard or mushy rice
- Poor food quality
Often praised
- foodI made an online order and drove 30 minutes from home. I've been here a few times, and the food is great. The only thing I didn’t appreciate was when I got here at 6: 32 PM, they mentioned my order was already picked up.
- veggiesfried rice and veggies, it was very delicious!
- chicken teriyakiThe chicken teriyaki so juicy! It was absolutely delicious.
- teriyaki chicken bowlteriyaki chicken bowl w/ fried rice was delicious
- teriyaki sauceThe teriyaki sauce is so good
- Chicken Teriyaki Bowldelicious 👌 & Made Fast way better than Panda Express i had a chicken Teriyaki Bowl Hands down
- Chicken and Rice portionmore than enough on the Chicken and Rice portion
- Large Teriyaki Chicken BowlLarge Teriyaki Chicken Bowl was beyond my expectations
- beef + spicy chicken teriyakiMy fav is beef + spicy chicken teriyaki
- bowlsWe each tried one of the bowls: chicken, spicy chicken, and salmon. They were so full of flavor! We thought it had the best teriyaki sauce ever.
Frequently criticized
- chickenMy experience at the restaurant was disappointing. The chicken was burnt, and the orange chicken had very little chicken. It looked more like small chicken nuggets, similar to what you'd get from frozen food.
- food qualityprimarily due to the food quality
- riceMy second visit to this restaurant, and unfortunately, it was the second time I was served rice so hard I couldn't eat it. It seems they might be using yesterday's rice for the chicken bowl, perhaps to save money.
- chicken breastI really like this place, but it's been two times now that I've received my chicken breast raw. I will never be getting chicken breast again.
- noodlesthe noodles I ordered where all stuck together
- teriyaki bowlteriyaki bowl was noticeably lacking food
- Chicken Breast Teriyaki Bowlthe food was disappointing. The Chicken Breast Teriyaki Bowl was not up to par.
- Katsu ChickenKatsu Chicken...very little flavor
- PepsiPepsi of the machine well it was out
- Srirachathe Sriracha was bad on all the tables
If you're craving a teriyaki bowl, especially chicken, you might find some delicious options and good portions here. Just be aware that consistency can be an issue, so you might encounter some hit-or-miss experiences with food quality, particularly with rice and chicken preparation.
Service (3.5 out of 10)
mentioned by 57% of the guests
When it comes to service, some customers have experienced a smooth ride, praising the courteous and professional staff, especially for take-out orders that were properly sealed. Many appreciated the speed of order preparation and found the online ordering process to be quite easy and friendly. However, the overall picture for service is quite challenging, with a 3.5 score and only 24.1% customer satisfaction, based on 54 opinions (13 positive vs. 39 negative).
Many faced issues like doors locked during business hours, excessive wait times, and phones that never answer. There are also concerns about staff hygiene and instances of horrible customer service and order mix-ups.
Service
54
Reviews
24%
Satisfaction
39
negative
2
neutral
13
positive
Rating distribution
What people like
- Friendly staff
- Quick order prep
- Easy online ordering
What people don't like
- Long wait times
- Poor customer service
- Staff hygiene issues
Often praised
- servicethe service was very friendly
- Javier and the cookThanks Javier and the cook for this awesome Lunch
- courteous and professionalThe 2 guys that were working were courteous and professional.
- customer serviceGreat customer service
- friendlyThey were friendly
- guys that were workingThe 2 guys that were working were courteous and professional.
- online orderingfood was ready at the time it said it would be!!
- order preparationUnfortunately, the food was disappointing. While the order was prepared quickly, the Chicken Breast Teriyaki Bowl was not up to par. The rice was fine, but the vegetables seemed to have been overcooked and boiled too long, resulting in discolored and mushy broccoli.
- orderingEasy to order
- properly sealedthe order was properly sealed
Frequently criticized
- servicewas refused service because they're working on a bigger order
- employeeI called the store directly, as the app's HELP menu suggested, to change the order. The employee didn't seem to understand that the order was placed through the Teriyaki Madness app, not a third-party service, or simply didn't care. He repeatedly stated he couldn't help with third-party orders, even after I explained it was their own app.
- wait timeHe gave someone a pick up order, looked at me, and then just went to the kitchen to keep on cooking. I must have waited at least 3-4 minutes, and he glanced at me several times but never said anything like 'be right with you' or even 'I'm too busy to take your order, ' so I just left. Shame on this business for doing this not only to its employees but also to potential customers.
- waiting timealmost 1 hr later since they took our order we get it
- Teriyaki Madness appTeriyaki Madness app that it had been changed to pick up
- apology from the employeesI left there at 7: 20 PM with my order. I know mistakes are made, but I didn’t even get an apology from the employees. It seemed like a hassle to simply fix something so simple.
- app ordersthe last 2 times I ordered food (I always order via the app) they forgot the veggies
- business hoursbusiness hours say open till 9 online and on the door
- business practiceWorst business practice ever
- cancellationI tried to cancel through the Teriyaki Madness app
If youre looking for quick, friendly service, you might get lucky, but be prepared for potential frustrations. With a low satisfaction rate and numerous complaints about wait times and communication, its a bit of a gamble. You might want to consider other options if consistent, reliable service is your top priority.
Ambience (6.1 out of 10)
mentioned by 23% of the guests
The ambience here gets an average score of 6.1, with customer satisfaction sitting at a mixed 53.8%. Many guests appreciate the convenient parking and a generally clean restaurant and location. Some even called their visit the greatest dining experience of their lives, praising the overall atmosphere.
With 7 positive remarks out of 13 total comments, theres definitely some love for the setting. However, not all experiences were sparkling. A number of comments, 4 to be exact, pointed to issues with tables being dirty and sticky, and the place looking unkempt.
Concerns about general cleanliness were raised, with some even noting the restaurant itself appeared dirty. This suggests theres definitely room for improvement in maintaining a consistent standard.
Ambience
13
Reviews
53%
Satisfaction
4
negative
2
neutral
7
positive
Rating distribution
What people like
- Plenty of parking
- Clean restaurant
- Great dining experience
What people don't like
- Dirty tables
- Unkempt place
- Poor cleanliness
Often praised
- atmosphereAtmosphere:5
- cleanThe place itself looked clean
- dining experiencethe greatest dining experience of my life
- experienceMy experience at this restaurant was the greatest dining experience of my life! The experience is almost not to be believed.
- locationglad they got a location near me
- parkingThere’s plenty of parking
- restaurantthe restaurant was clean and in good condition.
Frequently criticized
- cleanlinessthe Sriracha was bad on all the tables one of them was white
- placePlace looked dirty and unkept
- restaurantrestaurant was also dirty
- tablesAll the tables seem dirty and sticky.
If youre looking for a place with easy parking and a potentially great atmosphere, it might be worth a visit. However, be prepared that the cleanliness could be a hit or miss, especially regarding the tables. Its a mixed bag, so manage your expectations.
Value (5.2 out of 10)
mentioned by 15% of the guests
Looking at the value, theres a decent buzz around the price and overall value here. With 5 positive remarks out of 9, many customers appreciate the affordable teriyaki bowls, finding them a couple bucks cheaper than competitors. This contributes to a customer satisfaction of 55.6%, suggesting a somewhat positive experience for many.
However, not everyone agrees, as 4 remarks express concerns about the price and feeling like its a waste of money. Some even felt it was fraudulent or that the regular bowl was a bit expensive, which brings the overall score for value to an average 5.2. It seems there's a clear split in opinions.
Value
9
Reviews
55%
Satisfaction
4
negative
0
neutral
5
positive
Rating distribution
What people like
- Affordable teriyaki bowls
- Fair price point
What people don't like
- Regular bowls expensive
- Perceived waste money
Often praised
- pricepaid $11 for a chicken teriyaki bowl, which is a couple bucks cheaper
- affordable teriyaki bowlsaffordable teriyaki bowls
- valueMy experience was that the food was not bad but not amazing. I believe Panda Express offers a better value, providing more food for a good price. Since I had delivery, I cannot comment on the service or atmosphere of the restaurant.
Frequently criticized
- fraudulentThis is so fraudulent.
- moneythey just steal your money and give you what ever they feel like making.
- priceRegular bowl is a bit expensive if you're on a budget
- waste of moneythis place is a waste of money
If youre eyeing a budget-friendly teriyaki bowl, you might just snag a good deal here. But be warned, some customers find the regular bowls a bit pricey or even a waste of money, so its a bit of a mixed bag.
How are the prices at Teriyaki Madness?
You’re looking at roughly 19 per person – reported by 42 diners. That puts it in the $11–$20 category. For a Fusion Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most diners stick to this $11–$20 sweet spot, though a few venture into higher price tags.
Here’s a quick look at what guests spend per person, based on the latest 42 reviews.
Comparing value for money: This restaurant versus similar spots in San Diego.
Overall, we think the pricing feels quite fair for a Fusion Restaurant. It offers a good balance for those looking for a mid-range experience without breaking the bank.
Customer Reviews: what people think about Teriyaki Madness
Price per Person
- $31–$40
Visit Type
- Quick Meal
Service Type
- Dine-in
2
Dry Chicken, Disappointing Experience
My experience at the restaurant was disappointing, primarily due to the food quality. The chicken was incredibly dry and hard, leading me to suspect it might have been prepared days in advance. This significantly impacted my overall dining experience.
- chicken2
- food quality2
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Dinner
9
Delicious Teriyaki, Great Service!
My experience at this restaurant last night was delicious. I ordered the large mad spicy chicken with fried rice and veggies, and it had the perfect heat and flavor. The two gentlemen working were both courteous and professional.
This is definitely my new favorite teriyaki spot.
- mad spicy chicken9
- fried rice and veggies9
- heat and flavor10
Price per Person
- $11–$20
Visit Type
- Delivery
Service Type
- Delivery
Meal Type
- Dinner
8
Delicious Teriyaki Chicken Bowl!
My experience ordering the teriyaki chicken bowl w/ fried rice through DoorDash was delicious! I especially loved the veggies. However, if I were to order in person, I would have requested that the cabbage/veggies be cooked a little longer.
- teriyaki chicken bowl9
- veggies8
- cabbage/veggies4
Price per Person
- $81–$90
Visit Type
- Delivery
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Long (31+ min.)
6
Great Food, Poor Service Experience
I made an online order and drove 30 minutes from home. I've been here a few times, and the food is great. The only thing I didn’t appreciate was when I got here at 6: 32 PM, they mentioned my order was already picked up.
They had me waiting close to 25 minutes for them to even get approval to remake my order, and then another 20 minutes waiting. I left there at 7: 20 PM with my order. I know mistakes are made, but I didn’t even get an apology from the employees.
It seemed like a hassle to simply fix something so simple. The person on the other end of the phone seemed hesitant to even give the ok to remake my order. Overall, the food is great.
I feel bad even making this review, but your business needs a protocol on what to do for customers in this situation. Even a coupon for like a discount would be a good idea. Thank you.
Updating my review: got home and was missing my steamed rice 😩.
- food9
- order was already picked up2
- waiting2
- remake my order3
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Family
Group Size
- Couple
Service Type
- Delivery
9
Delicious Spicy Teriyaki Chicken!
My son and I had a wonderful experience here! We were so happy to have found this place. The food was incredibly fresh and flavorful.
We absolutely loved the spicy teriyaki chicken and noodles.
- food9
- spicy teriyaki chicken and noodles10
What Teriyaki Madness offers
Crowd
- Family-friendly
- LGBTQ+ friendly
- Transgender safespace
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Has changing table(s)
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Gender-neutral restroom
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Usually plenty of parking
- Free street parking
- Free parking lot
Atmosphere
- Casual
- Quiet
FAQs
Is Teriyaki Madness in San Diego wheelchair accessible?
Yes, Teriyaki Madness in Otay Mesa West offers comprehensive accessibility. You’ll find a wheelchair accessible entrance, parking lot, seating, and even a wheelchair accessible restroom, ensuring a comfortable visit for everyone.
Does Teriyaki Madness cater to families with children?
Absolutely! Teriyaki Madness is good for kids, providing high chairs for little ones. You’ll also find changing tables available, making it a convenient and family-friendly spot for your meal.
Are there common issues with service at Teriyaki Madness?
Yes, customers frequently report issues with service, including long wait times, difficulties with online orders, and instances of unhelpful staff, leading to a lower overall service score.
Is the food at Teriyaki Madness consistently good?
While many praise the food for being delicious and flavorful, some customers have experienced inconsistencies, such as burnt chicken, hard rice, or dishes lacking flavor.