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Subway - Reviews

200 Pine St Suite 140, 94104 San Francisco
All reviews at a glance
45

Reviews

28.9%

Satisfaction

30

negative

2

neutral

13

positive

What people say about Subway

Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Lunch
Wait Time
  • Immediate (0–5 min.)
Brenda K.
Review date: 07/01/2025
9
Hardworking Staff, Accurate Order
My experience at the restaurant was great, largely due to the kind worker at the front, Francisco. He was friendly and working hard, seemingly the only one managing the lunch rush. My order was ready on time and accurate!
  • kind worker9
  • friendly9
  • working hard8
Visit Type
  • Delivery
Service Type
  • Takeout
Hüseyin T.
Review date: 10/03/2024
1
Worst Subway Experience Ever
My experience at this Subway was the worst. I felt like they were scamming me with my online order, giving me less ingredients than I paid for. I would avoid it if you don't want to get sick!
  • online order1
  • ingredients1
  • food1
Price per Person
  • $11–$20
Visit Type
  • Quick Meal
Service Type
  • Dine-in
Meal Type
  • Lunch
Natasha M.
Review date: 10/16/2023
2
Disappointing Quality of Freshness
My experience at the restaurant was quite disappointing due to the quality of the ingredients. The vegetables, specifically the lettuce and spinach, were wilted, suggesting they had been there for a while. Even the cucumbers were not the proper color. Furthermore, the bread seemed to be from a day or two prior. I was super disappointed in the quality of the food served.
  • vegetables2
  • lettuce and spinach2
  • cucumbers3
Visit Type
  • Quick Meal
Service Type
  • Takeout
Pednero I.
Review date: 09/04/2023
2
Subway BOGO Scam and Poor Service
My experience at this Subway was disappointing. They seem to scam customers on their BOGO online orders by providing significantly less sandwich material, specifically in terms of veggies and protein. The customer service was also poor, with rude staff and an owner who clearly needs customer service training. I would advise others to go somewhere else. It's no wonder this is the lowest-rated Subway restaurant.
  • sandwich material2
  • customer service1
  • staff1
Visit Type
  • Quick Meal
Service Type
  • Takeout
Rohan P.
Review date: 08/29/2023
1
Scamming Owner, Poor Service and Food
My experience at this restaurant was pathetic due to the rude customer service. The owner, an Asian lady, appears to be scamming customers who order online. She offers half the quantity of food compared to other Subway stores, either by charging extra or providing less. The staff has been trained to cut corners. I strongly advise staying away from this store.
  • customer service1
  • owner1
  • quantity1
Price per Person
  • $11–$20
Visit Type
  • Food Exploration
Service Type
  • Dine-in
Meal Type
  • Lunch
Sadick J. S.
Review date: 02/10/2023
9
Warm place, friendly staff, delicious combo!
My experience at this restaurant was very positive. It's a warm place with friendly staff who converse in both English and Spanish. The Moster Combo was very delicious!
  • warm place9
  • friendly staff10
  • Moster Combo10
Visit Type
  • Quick Meal
Service Type
  • Takeout
Sachintha R.
Review date: 02/01/2023
2
Horrible Service, Rude Staff
My experience at this restaurant was horrible due to the customer service. I arrived at 5: 30 pm, and despite Google Maps indicating the place closes at 6 pm, the server was extremely rude. He approached me shaking his head and yelled that it was 'go only'. He then proceeded to make my sandwich with an attitude, as if he hated my presence. As someone who also works in customer service, I found this attitude completely unacceptable. I would advise others to go to another Subway with friendly service.
  • friendly service8
  • customer service1
  • server1
Visit Type
  • Quick Meal
Service Type
  • Takeout
Lillie H.
Review date: 10/19/2022
2
Uncomfortable Experience, Poor Service
My experience at this Subway was very uncomfortable. The employees were speaking in a language I didn't understand while I was trying to order. They talked a lot amongst themselves and ended up putting the wrong items on my sandwich. They also showed a complete disregard for allergies, which is a major concern.
  • employees speaking2
  • wrong items2
  • allergies1
Visit Type
  • Quick Meal
Whisper R.
Review date: 07/08/2022
2
Overcharged and Poor Service
My experience at this restaurant involved being overcharged by approximately $8 compared to other locations. When I brought this to the attention of the staff, the individual was rushing and their responses were barely audible, indicating a lack of attentiveness and clear communication.
  • other locations5
  • overcharged2
  • guy was rushing3
  • barely saying anything audible3
Visit Type
  • Quick Meal
Group Type
  • Solo Dinner
Group Size
  • Solo
Service Type
  • Dine-in
Wait Time
  • Long (31+ min.)
Zak K.
Review date: 07/25/2018
5
Sandwich as expected, poor service
My experience at the restaurant was mixed. The sandwich was as expected. However, the service was lacking. When I arrived, the staff in the back saw me, but no one attended to me for 5 minutes. This was particularly noticeable as I was the only customer, so they weren't busy.
  • sandwich6
  • service2

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