Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle West Campus
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 36 of the guests
#851 out of 858 places to eat in Seattle
#21 Sandwich Shop out of 23 in Seattle
Poor
3.2 out of 10
Food
Service
Ambience
Value
310
Reviews
21.9%
Satisfaction
Often praised
- 24/7 access
- Helpful staff
- Customizable meals
Frequently criticized
- Steep prices
- Unclean environment
- Erratic service
The restaurant, a popular Sandwich Shop in Seattle’s vibrant West Campus neighborhood, offers a convenient spot for a quick and satisfying meal. When you’re looking for a reliable choice, Subway provides a casual atmosphere where you can customize your order just the way you like it.
Whether you need a healthy option or a late-night bite, this location has you covered with its diverse menu and flexible service options.
Overview: Introducting Subway
Subway often delivers on its promise of a customizable meal, with many appreciating the ability to get a sandwich made to order. Some customers have noted great service from individual employees, even late at night, and the convenience of a 24hr Subway shop is a definite plus for those needing a quick bite at odd hours.
However, experiences can vary significantly. Many find the prices to be a concern, especially when coupons aren’t honored, leading to a feeling of poor value for money.
There are also frequent complaints about the cleanliness of the dining area and inconsistent staff attitudes, making for a less than ideal visit.
Poor
3.2
out of 10
310
Reviews
21.9%
Satisfaction
229
negative
13
neutral
68
positive
Looking at the overall picture, Subway receives a 3.2 out of 10, indicating a generally poor experience for many. This is further reflected in the 21.9% customer satisfaction rate, which suggests a significant portion of visitors leave feeling disappointed.
With 310 customer opinions, including 68 positive remarks against 229 negative ones, there’s a clear pattern of dissatisfaction that potential diners should consider. Diving into specifics, the Food (3.6) is perceived as the strongest aspect, though still scoring low.
Service (3.4) follows closely, with some individual employees making a positive impact despite broader issues. However, Ambience (2.5) and especially Value (2.0) drag the overall score down, with many feeling the cost doesn’t align with the experience or quality provided.
What people like
- 24-hour availability
- Attentive staff
- Customizable sandwiches
What people don't like
- High prices
- Poor cleanliness
- Inconsistent service
With a 3.3 recommendation score, Subway presents a mixed bag. While the convenience of 24-hour service and the ability to customize your meal are appealing, be prepared for potential inconsistencies.
If you’re seeking a quick, late-night bite and prioritize customization, it might serve its purpose. However, if value for money and a consistently clean, pleasant dining experience are high on your list, you might find yourself disappointed.
The overall sentiment suggests that while some individual staff members shine, the experience can be quite variable, making it a place to approach with tempered expectations.
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Verdict: Our expert take on Subway
Food (3.6 out of 10)
mentioned by 56% of the guests
When it comes to the food, its a bit of a mixed bag, with a score of 3.6 and customer satisfaction at 25.6%. Still, based on 21 positive remarks, some diners really hit the jackpot! They raved about fresh ingredients and good taste in their sandwiches, with a few even getting generously loaded subs.
However, the majority of the 56 negative comments out of 82 total point to significant issues. Many felt the portions were skimpy, and there were concerns about missing ingredients or poor quality control, even leading to raw on the inside' bread. Clearly, consistency is a challenge here.
Food
82
Reviews
25%
Satisfaction
56
negative
5
neutral
21
positive
Rating distribution
What people like
- Fresh ingredients
- Good taste
- Well-made subs
What people don't like
- Skimpy portions
- Missing ingredients
- Poor quality control
Often praised
- foodthe food was excellent
- sandwichthe guy loaded my sandwich up
- Black Forest Hamit was fine though
- FoodFood:5
- Subway sandwichI can depend on a Subway sandwich no matter what location. It's much healthier than the other fast food places :)
- better SubwaysThere are just too many better Subways out there
- churrotry the churro for the first time (amazing, he was right)
- fast food placesI can depend on a Subway sandwich no matter what location. It's much healthier than the other fast food places :)
- footlong subIf the app showed they were still working on it, I don’t mind waiting instead of walking in & hearing something like “oh wow your order receipt must have gotten mixed up in the trash I didn’t even see it! ” 🤷🏻♂️ 👇🏻👇🏻From 2017👇🏻👇🏻 The best footlong sub I've had in a long time! I wish I could remember what I ordered - but I picked something random and the guy assembled & toasted it to perfection.
- fresh cookiesEven though they were busy, the workers here decided to bake me fresh cookies because it was about one in the morning on a Friday night and the cookies they had had in their case had been sitting there all day! Incredibly polite and caring, these guys actually gave a damn not only about their customers happiness but about the product they served!
Frequently criticized
- ingredientsjust a little cheese, little meat, and just a little bit of everything I asked for
- foodmy herbs and cheese bread was raw on the inside
- sandwichit was cold after I seen him put it in their oven to toast it
- food qualityI made an order through uber eats, there was black mold
- meatnot sure i even received regular meat
- wrapit was falling apart like not inside the wrap at all
- Crunchwrap Supremeserved the Crunchwrap Supreme as a sandwhich
- Great Garlic Chicken SandwichDon't get the Great Garlic Chicken Sandwich it was the worst sub
- amount of proteinmake sure they give you the right amount of protein.
- basic ingredientsout of most basic ingredients
If youre feeling lucky, you might snag a delicious, generously made sandwich with fresh ingredients. But be warned, with a low satisfaction rate and many complaints about portions and quality, theres a real chance of disappointment.
Service (3.4 out of 10)
mentioned by 81% of the guests
When it comes to service, this spot has some bright moments, with 41 positive remarks highlighting staff members who do an amazing job, offer amazing service, and even change gloves for vegetarian needs. Some customers praised the fast and friendly service, friendly smiles, and employees who truly give it their all, even moving so fast they impress. However, the overall sentiment is quite low, with a score of just 3.4.
Unfortunately, the service experience often falls short, reflected in 118 negative comments and a customer satisfaction of only 24.8%. Many reports mention slow service, rude employees, and significant waiting times, especially with mobile orders and understaffing. Issues like employees on personal calls, unhonored online orders, and a general lack of effort or professionalism are frequently cited as major pain points.
Service
165
Reviews
24%
Satisfaction
118
negative
6
neutral
41
positive
Rating distribution
What people like
- Friendly, fast staff
- Gloves changed for hygiene
- Positive attitude
What people don't like
- Rude, slow employees
- Online order issues
- Long waiting times
Often praised
- new guygreat service from the new guy
- serviceIncredibly polite and caring, these guys actually gave a damn not only about their customers happiness but about the product they served! I don't know that I've ever experienced that kind of service at Subway especially at 1: 00 a. M.
- staffbighearts these guys have really touched me
- 24-hour operationit's open 24 HR so that makes up for it
- 24/7 availabilityplaces in Seattle to get food 24/7
- AtashHolding it down at 10pm with 8 customers and no support! Only reason I’m giving 5 stars is for ATASH
- amazing jobTuhin helped me today, did an amazing job
- amazing serviceThanks again for the amazing service!!
- customer servicecustomer service and bighearts these guys have really touched me
- employeeThe employee was moving so fast
Frequently criticized
- serviceMy experience at this restaurant was a straight-up waste of time. The service was incredibly slow and disorganized; they serviced the guy behind me before me. I was asked what I wanted more than twice because the staff was so busy with other orders.
- employeeThey refused to honor a paid order, offered zero explanation, and treated me like a nuisance. The employee was shockingly rude and dismissive, which was genuinely insulting. The overall atmosphere of the store was trash; the staff didn’t care, looked unprofessional, and acted like they’d rather be anywhere else.
- staffThe employee was shockingly rude and dismissive, which was genuinely insulting. The overall atmosphere of the store was trash; the staff didn’t care, looked unprofessional, and acted like they’d rather be anywhere else. I wish they were too.
- customer serviceFeeling extremly disrespected for simply waiting my turn
- online ordersclosed down the online orders and wouldn't do anything to help
- waiting timeMy experience at this restaurant was extremely negative. The customer in front of me and I were ignored for almost 10 minutes. The staff who eventually assisted us were rude and not helpful, and their customer service was horrible.
- orderOrder was supposed to be ready before I even got here.
- businessbad business. Matter of fact. I don't think they are open for businesses ever.
- employeesI didn't get my entire order. When I tried to address this, both employees yelled at me, constantly interrupted, and refused to let me speak. They accused me of lying.
- phoneMy experience was that I was unable to reach the restaurant by phone; I got nothing when I tried to call them. This indicates bad business.
If you're looking for consistent, reliable service, you might want to manage your expectations or consider other options. While some individual staff members shine, the overall experience suggests significant inconsistencies and potential frustrations, particularly with online orders and wait times.
Ambience (2.5 out of 10)
mentioned by 27% of the guests
Despite a poor score of 2.5 and a poor customer satisfaction of 12.5%, some customers found a few silver linings in the ambience, based on 4 positive remarks. They appreciated the convenience of it being a 24hr Subway shop that's open 24 hours, with one even noting they could bring their bike inside. However, the overwhelming sentiment, with 26 negative remarks, points to significant issues.
Many felt the place was dirty and lacked hygiene, with concerns about safety due to people around store and staff appearance. Issues like no heat and no restroom also significantly detracted from the experience, making the shop feel rundown and unorganized.
Ambience
32
Reviews
12%
Satisfaction
26
negative
2
neutral
4
positive
Rating distribution
What people like
- Open 24 hours
- Bike inside allowed
What people don't like
- Unsafe, dirty, unkempt
- No heat, no restroom
- Rundown, unorganized
Often praised
- 24hr Subway shopPlus ...24hr Subway shop!!!!! What???! !!! Heck yeah!!!!!
- bike insidelet me bring my bike inside
- insideVery clean inside as well
- open 24 hoursIt’s open 24 hours. That’s amazing.
Frequently criticized
- atmosphereThe employee was shockingly rude and dismissive, which was genuinely insulting. The overall atmosphere of the store was trash; the staff didn’t care, looked unprofessional, and acted like they’d rather be anywhere else. I wish they were too.
- cleanlinessIt was so gross
- dirtyThe restaurant was dirty
- drink stationdrink station was an absolute mess
- establishment cleanlinessestablishment was not clean at all
- extremely coldit was extremely cold outside
- feeling safeI don't feel safe.
- floorsyou could tell they don't mop the floors often
- graffitigraffiti inside
- health departmentLISTEN to the other reviews! The health department should’ve shut this location down.
If you're desperate for a late-night bite and value 24-hour access above all else, this spot might technically serve your purpose. However, be prepared for a potentially uncomfortable and unhygienic environment that many found unsafe and unwelcoming.
Value (2 out of 10)
mentioned by 26% of the guests
A few diners did find the prices reasonable, even praising the amazing value for money and good service. However, these positive remarks are quite rare, making up only 2 out of 31 comments. The overall sentiment for value sits at a poor 2, with customer satisfaction at a mixed 6.5.
The overwhelming majority of 29 comments, however, paint a different picture. Many customers felt they were facing criminal prices and that the place was overpriced, often citing issues with coupons not being honored or advertised prices not matching what they paid. This suggests a significant disconnect in perceived value.
Value
31
Reviews
6%
Satisfaction
29
negative
0
neutral
2
positive
Rating distribution
What people like
- Reasonable price
- Good value
What people don't like
- High prices
- Coupon issues
- Misleading ads
Often praised
- reasonable pricegood service at a reasonable price
- value for moneyAmazing value for money
Frequently criticized
- priceI used to look forward to getting Subway after work for me & my roommate. I was getting sandwiches like 5 nights a week, now that it’s like $24 for two subs, I’ll find something else… but the quality is still good 😊. New update :) As of Friday, September 2nd, 2022, they are doing pretty good.
- couponsIf you don't take coupons, fine. Just tell me first
- pricesprices are about 30% more expensive
- $6.00I paid, $6.00 for that ugly sandwich
- 2 sandwiches for $5website advertising 2 sandwiches for $5 TODAY, the staff person told me that ended last week
- advertised pricesadvertised prices and register prices don't match
- bang for your buckway less bang for your buck than Canada
- coupon policyDoesn’t tell you they don’t take coupons until you’re already at check out
- criminal pricesstop charging criminal prices
- full pricechanged my full price
If you're looking for great value, this might not be your best bet, as many customers felt the prices were too high and coupons were often an issue. While a few found it reasonable, the general consensus points to a disappointing experience for your wallet.
How are the prices at Subway?
You’re looking at roughly 17 per person – reported by 36 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most prices cluster right around this $11–$20 sweet spot, showing it’s a pretty consistent mid-range experience.
Here’s a quick look at what guests spend per person, based on the latest 36 reviews.
A comparison of value for money at this restaurant versus similar spots in Seattle.
Overall, we think the pricing feels fair for a mid-range Sandwich Shop experience. Its a solid choice if youre looking for quality without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
8
Quick and Kind Service at Subway
My experience at this Subway was typical, but with a positive twist. I ordered online, and my sandwiches were ready in less than 10 minutes upon arrival. The "new" guy providing the service was surprisingly efficient and incredibly kind.
The restaurant was also very clean inside.
- sandwiches8
- new guy9
- inside8
Visit Type
- Quick Meal
Service Type
- Takeout
9
Great Service, Promising Future
My experience at this Subway was marked by great service from the new employee. It's clear the restaurant is making a turn in the right direction.
- new guy9
- restaurant8
Visit Type
- Quick Meal
Group Type
- Couple
Group Size
- Couple
Service Type
- Takeout
Meal Type
- Dinner
Wait Time
- Moderate (16–30 min.)
2
Rude Service, Incorrect Order
I ordered two sandwiches at 7: 30 PM on 10/26/25 and went to pick them up around 8 PM. Upon arrival, the Indian girl behind the counter was incredibly rude from the start. She immediately asked, “what do you want?
” and was very snippy when I didn’t understand her request to “confirm it. ” While I considered she might be having a bad night, this wasn't the first time this particular employee has been rude, and I don't understand the hostility. She told me to just leave, so I did.
When I got home and started eating the sandwiches, I realized she not only didn't follow my instructions but also forgot ingredients that were listed on our order. I was very disappointed.
- Indian girl1
- confirmation request2
- hostility1
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Breakfast
2
Overpriced and No Breakfast Food
My experience at this Subway was disappointing. Despite being open for breakfast, there was no breakfast food available. Additionally, they did not honor the prices listed in the app.
This was by far the most overpriced Subway I have ever encountered.
- breakfast food1
- prices in app2
- overpriced Subway1
Visit Type
- Quick Meal
Service Type
- Takeout
Wait Time
- Long (31+ min.)
2
Sloth-like Service, Order Late
My experience at this restaurant was marked by extremely slow service. The new overnight staff member moved like a sloth. My order was supposed to be ready before I arrived, but I still had to wait for him to make it because he doesn't start until customers walk in.
It was 10 minutes late, and he STILL HADN'T STARTED!
- new guy2
- order2
- wait1
What Subway offers
Crowd
- Tourists
- Groups
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Offerings
- Late-night food
- Healthy options
- Coffee
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dessert
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
FAQs
What service and dining options are available at Subway in West Campus?
At this Subway location, you can enjoy various service options including curbside pickup, dine-in, takeout, and delivery. For dining, they offer breakfast, lunch, dinner, and dessert, with convenient counter service and catering available.
Does this Subway location cater to specific dietary needs or offer unique items?
Yes, this Subway offers healthy options and vegetarian options, ensuring there’s something for everyone. You can also find coffee and late-night food, making it a versatile spot for any time of day, and it’s good for kids with a dedicated menu.
How does Subway generally perform according to customer feedback?
Overall, Subway receives a **3.2** out of 10, with a customer satisfaction rate of **21.9%**. While **Food** (3.6) and **Service** (3.4) are its stronger points, **Ambience** (2.5) and especially **Value** (2.0) significantly pull down the overall experience.
Is Subway open at all hours?
Yes, many customers appreciate that Subway is a **24hr Subway shop**, making it a convenient option for food at any time, day or night.
Are the prices at Subway considered reasonable?
Many customers express concern over the **prices**, noting that they can be high and that advertised deals or **coupons** are not always honored, leading to a perception of poor value.