Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » Subway – San Diego
Subway - San Diego
Photo from Subway
Subway at a glance
San Diego Civita
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 39 of the guests
#732 out of 755 places to eat in San Diego
#32 Sandwich Shop out of 39 in San Diego
Poor
3.9 out of 10
Food
Service
Ambience
Value
335
Reviews
28.7%
Satisfaction
Often praised
- Friendly staff
- Fresh food
Frequently criticized
- Poor value
- Service issues
The sandwich shop Subway in San Diego’s Civita neighborhood offers you a convenient spot for a quick and healthy meal. You’ll find a casual atmosphere where you can enjoy freshly made sandwiches tailored to your taste.
Whether you’re looking for vegan, vegetarian, or other healthy options, this location provides a reliable choice for a satisfying bite.
Overview: Introducting Subway
Subway offers a mixed experience, with many customers appreciating the friendly service from dedicated employees like Adrian and David, who often go the extra mile. The food freshness is frequently noted positively, contributing to a satisfying meal for some patrons.
However, some visits are marred by slow service and issues with self-order kiosks, leading to frustration. There are also concerns regarding the overall value proposition, with some feeling the price doesn’t always align with the quality received.
Poor
3.9
out of 10
335
Reviews
28.7%
Satisfaction
222
negative
17
neutral
96
positive
Subway’s overall performance registers at a 3.9, placing it in the average category, though leaning lower. This is further reflected in a low Customer Satisfaction of 28.7%, indicating a significant portion of patrons leave less than pleased.
This divergence suggests that while some aspects are acceptable, critical issues impact the overall customer experience, as seen across 335 customer remarks. Delving into specifics, Food (4.1) is perceived as average, often noted for freshness.
However, Service (3.7) falls into the poor range, frequently cited for inconsistencies and slow delivery, despite individual employees receiving praise. Ambience (5.7) is average, often clean, but with some serious concerns.
The most significant drawback is Value (2.2), rated poorly, with customers expressing dissatisfaction over pricing. These insights come from 96 positive and 222 negative opinions.
What people like
- Friendly, helpful staff
- Fresh food ingredients
- Clean facility
What people don't like
- Poor overall value
- Inconsistent service quality
- Inconsistent food preparation
For those seeking a quick, customizable meal, Subway can be a decent option, especially if you encounter one of their highly praised, attentive employees. The emphasis on fresh ingredients is a consistent positive.
However, be prepared for potential inconsistencies in service and manage your expectations regarding overall value. With a Recommendation Score of 3.8, it suggests that while some find it acceptable, many would hesitate to recommend it enthusiastically.
It might be worth a visit if convenience is your priority and you’re not overly concerned with getting the best bang for your buck, but manage your expectations.
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Verdict: Our expert take on Subway
Food (4.1 out of 10)
mentioned by 64% of the guests
When it comes to the food here, it's a bit of a mixed bag, landing an average score of 4.1, yet customer satisfaction sits at a rather poor 29.6%. Many of the 29 positive comments highlight the joy of finding fresh ingredients, tasty food, and filling sandwiches, with special shout-outs to the veggie patty and low carb bread. However, the 63 negative comments frequently point to significant issues like being out of ingredients, concerns over quality, and overall bad sandwich experiences, sometimes even described as disgusting.
It seems that inconsistent preparation and a lack of available items are common frustrations for many.
Food
98
Reviews
29%
Satisfaction
63
negative
6
neutral
29
positive
Rating distribution
What people like
- Fresh ingredients
- Tasty veggie patty
- Generous filling
What people don't like
- Lack of ingredients
- Poor food quality
- Inconsistent preparation
Often praised
- foodHaven't been to a Subway in years, but this visit really hit the spot. The restaurant was clean and the food was good.
- sandwichI placed an order through the app, and once I got back home I noticed it was made incorrectly. I went back and the person who initially made my order wasn’t there, but David made me another sandwich at no extra cost. But it wasn’t just the sandwich that he made and the polite service he provided that impressed me, it was standing in line watching him handle three customers who didn’t know English.
- sandwicheshe made the sandwiches as quickly as possible
- Tuna Sandwichmade a great Tpasted Tuna Sandwhitch
- consistently goodMy experience at Subway was positive because it's consistently good. However, what truly made this visit stand out was the exceptional customer service provided by Jonathan.
- fillingpretty generous with all the filling
- food freshnessthe food was fresh :3
- food temperatureoh so hot ♨
- freshclean and fresh
- low carb breadhas the low carb bread, which I love
Frequently criticized
- sandwichesget a sandwich tossed together by someone who clearly doesn’t want to be there
- breadThey changed the staff, and now the service is bad. They have early opening hours, but there's no bread, which makes me wonder what they sell. The card payment system never works, and they don't have change.
- sandwichcoughed on my sandwich 3x while making it
- chipsno chips except cheesy sun chips
- foodWhen I was leaving, I felt I shouldn't have come to this place, and I will not be returning in the future. Please don't go to this place if you want a good sandwich or anything else.
- veggiesforget veggies on both sandwiches
- DisgustingDisgusting. Had to toss and buy food elsewhere
- EXTRA baconpaid $3 for EXTRA bacon and it's like I barely got any bacon at all
- Herbert's lemonadeHerbert's lemonade was a tad too sweet
- bad sandwichit’s just simply gonna be a bad sandwich
If youre considering a visit, be aware that while you might get a fresh and tasty sandwich, theres a real chance of disappointment due to ingredient shortages or inconsistent quality. It's a bit of a gamble, so manage your expectations.
Service (3.7 out of 10)
mentioned by 90% of the guests
While the overall service experience has its challenges, some customers did encounter bright spots! From 204 customer remarks, with 54 positive experiences, many appreciated the friendly staff, great customer service, and efficient staff. There were specific shout-outs for polite service and helpful employees, like Adrian and David, who made a positive impact.
However, the general sentiment leans heavily negative, reflected in a score of 3.7 and customer satisfaction at a low 26.5%. A significant 144 negative comments highlight issues such as slow service, rude staff, and frustrating kiosks. Many also reported problems with staff attitudes and long wait times, indicating a clear need for improvement.
Service
204
Reviews
26%
Satisfaction
144
negative
6
neutral
54
positive
Rating distribution
What people like
- Friendly, helpful staff
- Great customer service
- Efficient service speed
What people don't like
- Slow service, long waits
- Rude staff attitudes
- Kiosk ordering issues
Often praised
- serviceMy experience at this Subway was a solid 5 out of 5, primarily due to the friendly service and good atmosphere. I want to give a special thank you to Carylon for her amazing kindness and service. The atmosphere felt modern, likely due to a recent renovation.
- staffMy experience at this Subway was significantly impacted by the introduction of kiosks. While the store was clean and the staff was polite, the kiosks made it take longer to get in and out. Customizing orders with the kiosk was not as easy, and they didn't even have the proper options for the sides that were actually available versus what was on the kiosk menu.
- customer serviceHe multitasked like a champ, and never once became rude, frustrated, or annoyed with any customer. Whoever owns this location should seriously consider making David a manager and giving him a raise, and based on a lot of the other reviews I see here on Google, potentially having David train the rest of the team on customer service. I own a company myself, and to have a team member represent your business the way he represented this location, is a team member who should be valued.
- employeesemployees have always been friendly and very helpful
- TimTim, I has helped me enjoy what I like
- employeeHe's the kind of employee every restaurant would love to have.
- AdrianAdrian came to the rescue and asked me if I wanted mine toasted.
- another person charged meanother person charged me and I told him that if I was angry person
- app orderorder through the app and from there it was literally like a 3-minute process
- customer experienceAdrian worked diligently to create and finish the order in a timely manner. Aside from this, you can tell how hard Adrian works and how much he cares about the customer experience. Adrian is awesome and an asset as you don’t quite experience a customer service like his!
Frequently criticized
- customer serviceMy experience at this restaurant was marked by very poor customer service. I had to ask for napkins, and when I inquired about paying for extra sauce, I was told no.
- staffMy experience at the restaurant has been disappointing, especially in the mornings. They changed the staff, and now the service is bad. They have early opening hours, but there's no bread, which makes me wonder what they sell.
- orderMy experience at this Subway location was the worst. I placed an order via the app for pickup around 2 PM on December 10th, but when I arrived, the order had not been made. I requested a refund, but both the male and female employees stated it could only be processed through the app.
- serviceThe service is terrible. Most of the employees don’t know the sandwiches
- employeesstanding in front of two employees I’m the only person they don’t say a word
- slow serviceMy lunch experience was marked by slow service. They were out of ingredients, which is always a letdown.
- kioskskiosks that don't let you even order custom sandwiches
- managementPoor management is a mild description of this location's competence.
- managerAdrian (manager or smth) got very mad when asked what to do
- waiting time20 minutes in line and still one customer before us
If youre considering a visit, be prepared for a mixed bag when it comes to service. While some individual staff members truly shine, the overall experience often falls short due to slow service and unhelpful attitudes. You might get lucky with a great employee, but dont count on consistent, top-notch service.
Ambience (5.7 out of 10)
mentioned by 20% of the guests
When it comes to the vibe, many guests appreciate the effort, with 13 positive remarks highlighting a generally clean facility and good location. Folks often mention the store cleanliness and atmosphere as positive points, even noting fun details like Happy Gilmore cups. Overall, the ambience scores an average 5.7, suggesting a decent, if not spectacular, experience.
However, its a bit of a mixed bag, with customer satisfaction sitting at a mixed 56.5%. Out of 23 total pieces of feedback, 7 negative comments raise concerns about cleanliness issues, specifically dirty tables, an unpleasant smell, and even serious pest control worries like an alive cockroach. ' These points definitely detract from the overall experience.
Ambience
23
Reviews
56%
Satisfaction
7
negative
3
neutral
13
positive
Rating distribution
What people like
- Clean facility
- Modern atmosphere
- Good location
What people don't like
- Dirty tables
- Pest control issues
- Unpleasant smell
Often praised
- cleanVery clean as well
- atmosphereAdrian is awesome and an asset as you don’t quite experience a customer service like his! On the other note, the facility is clean and a great atmosphere to eat by yourself, family, or colleagues. I would recommend this location to anyone!
- locationI like this location.
- Happy Gilmore cupswe really wanted the Happy Gilmore cups
- cleanlinessThe place was clean
- facilityAdrian is awesome and an asset as you don’t quite experience a customer service like his! On the other note, the facility is clean and a great atmosphere to eat by yourself, family, or colleagues. I would recommend this location to anyone!
- restaurantRestaurant was clean
- storethe store is always clean
- store cleanlinessStore was clean
Frequently criticized
- cleanlinesscleanliness. I won't be back
- cockroachalive cockroach walking openly
- operating hoursoperating hours are until 10 pm
- pest controlserious concerns about the overall pest control
- spirit of SubwayNO! You lose the whole spirit of Subway! Take them out!
- tablesThe tables to eat were all extremely dirty
- unpleasant smellthere was a smell that wasn't very pleasant
If a generally clean space with a modern feel is what you're after, you might find this spot acceptable. However, be aware that some significant cleanliness issues, including pest concerns, have been reported, which could definitely spoil your visit.
Value (2.2 out of 10)
mentioned by 9% of the guests
When it comes to value, its tough to find a silver lining here. With a score of just 2.2, firmly in the poor range, and a customer satisfaction of 0%, there simply arent any positive sentiments to report from the 10 customer remarks we looked at. It seems customers havent found much to cheer about regarding what they get for their money.
On the flip side, the feedback is overwhelmingly negative, with 8 out of 10 comments expressing disappointment. Many felt they paid full price for items that werent available or that the price versus quality wasnt good. Terms like waste of money and don’t waste your time or money frequently popped up, indicating a strong feeling of being overcharged or getting poor returns for their money'.
Value
10
Reviews
0%
Satisfaction
8
negative
2
neutral
0
positive
Rating distribution
What people like
What people don't like
- Poor price-quality
- Waste of money
- Paying full price
Often praised
No positive aspects so far.
Frequently criticized
- $20 billuse a $20;and cashier said she couldn't take it cause she thought it might be fake
- available dealsuse all the deals available
- businessI loved meeting Tim and then going to Subway. They will never get any of my business again. I will miss knowing that I was always taken care of when Tim was there four to five times a week.
- chargeHow rude! Btw, I got charged for it!
- don’t waste your time or moneydon’t waste your time or money
- full pricePaid full price for a drink but they were out
- moneyA complete waste of money
- priceSubways price vs quality is not that good
If youre looking for great value, this might not be your spot. The overwhelming sentiment suggests you could end up feeling like youve wasted your money. It's probably best to manage your expectations or look elsewhere if value is a top priority.
How are the prices at Subway?
You’re looking at roughly 15 per person – reported by 39 diners. That puts it in the $11–$20 category. For a Sandwich Shop, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Most folks tend to spend in the 1 – 20 $ range, with the sweet spot being around $11–$20. There are a few higher spenders, but the prices generally cluster nicely around that average.
This chart shows what people usually spend per person, using the 39 most recent reviews.
Comparing value for money: how this restaurant stacks up against similar spots in San Diego.
For a Sandwich Shop in San Diego, we think the pricing feels quite fair. It offers a good balance, not aiming for the cheapest but providing quality without breaking the bank. It’s a solid choice for a satisfying meal.
Customer Reviews: what people think about Subway
Price per Person
- $11–$20
Visit Type
- Casual Outing
Service Type
- Dine-in
Meal Type
- Dinner
Wait Time
- Immediate (0–5 min.)
2
Food safety concerns, but busy night
My experience at this restaurant was unfortunately impacted by concerns regarding food safety. While I understand the Christmas evening rush might have overwhelmed the two employees, what I observed led me to believe that food safety is not always a priority at this store. Due to these observations, I probably will not return.
- Christmas evening rush5
- employees4
- food safety2
Visit Type
- Casual Outing
Group Type
- Family
Group Size
- Solo
Service Type
- Dine-in
Wait Time
- Moderate (16–30 min.)
2
Poor service, no order assistance
My experience at the restaurant was frustrating. I walked in and stood in front of two employees, being the only person there, for several minutes without any acknowledgment or guidance on ordering. It wasn't until multiple other people walked in that they informed me I had to order at the kiosks.
Due to this lack of initial attention and clear instructions, I decided not to purchase my 4-foot-long subs and opted to eat next door at the pizza place with my family.
- 4 foot long subs6
- employees2
- ordering at the kiosks3
Visit Type
- Quick Meal
2
Terrible Service and Order Mistakes
My experience at this restaurant was marked by the worst customer service I've ever encountered. The staff seemed to have no idea how to handle my order. I would try to avoid this location if you're looking for a good sub.
- customer service1
- order1
- sub2
Price per Person
- $11–$20
Visit Type
- Quick Meal
1
Worst Subway Experience Ever
This is the worst Subway I have ever visited. They don't even know how to make sandwiches, and they don't warm the cookies! When I was leaving, I felt I shouldn't have come to this place, and I will not be returning in the future.
Please don't go to this place if you want a good sandwich or anything else.
- sandwiches1
- cookies1
- food1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Group Type
- Large Group
Group Size
- Large Group
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Amazing Service from Adrian!
My experience at the restaurant was fantastic, largely due to the amazing customer service. I had forgotten to specify if I wanted my sub toasted on the kiosk. Fortunately, Adrian came to the rescue and proactively asked me about it.
He was incredibly helpful and friendly, making the experience very positive.
- customer service10
- Adrian10
- helpful and friendly10
What Subway offers
Crowd
- Tourists
- Groups
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Kids' menu
- Good for kids
Popular for
- Solo dining
- Lunch
Amenities
- Restroom
Offerings
- Vegan options
- Healthy options
- Vegetarian options
- Quick bite
Dining options
- Catering
- Breakfast
- Counter service
- Dinner
- Lunch
Service Options
- Curbside pickup
- Dine-in
- Takeout
- Delivery
Parking
- Free street parking
- Free parking lot
- Usually plenty of parking
Atmosphere
- Casual
- Quiet
FAQs
Is Subway in Civita, San Diego, accessible for wheelchair users?
Yes, this Subway location is fully wheelchair accessible. You will find a wheelchair accessible entrance, parking lot, seating, and restrooms, ensuring a comfortable visit for everyone.
What kind of healthy and dietary options does Subway in San Diego offer?
Subway in San Diego provides a variety of healthy options, including dedicated vegan and vegetarian choices. You can customize your sandwich to fit your dietary preferences, making it easy to enjoy a nutritious meal.
What is the overall customer sentiment regarding Subway?
Subway receives an overall score of 3.9 out of 10, with Customer Satisfaction at 28.7%. While Food (4.1) and Ambience (5.7) are considered average, Service (3.7) and especially Value (2.2) are rated poorly by customers.
What are the main positive aspects customers highlight at Subway?
Customers frequently praise the friendly and helpful staff, with specific employees often mentioned for their excellent service. The freshness of the food ingredients is also a recurring positive point, alongside the general cleanliness of the facility.
What are the common frustrations or negative experiences reported by customers?
Many customers express dissatisfaction with the overall value, feeling that prices are too high for the quality. Inconsistent service, including slow service and issues with self-order kiosks, is also a frequent complaint. Additionally, some customers report issues with inconsistent food preparation.