Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
- Wheelchair accessible restroom
oChef » La Tortilla – San Francisco
La Tortilla - San Francisco
Photo from La Tortilla
La Tortilla at a glance
San Francisco Duboce Triangle
- 🌮 Mexican Restaurant
$$
Price per Person $11–$20
mentioned by 57 of the guests
#2260 out of 2403 places to eat in San Francisco
#130 Mexican Restaurant out of 134 in San Francisco
Average
5.4 out of 10
Food
Service
Ambience
Value
274
Reviews
47.8%
Satisfaction
Often praised
- Large portions
- Friendly staff
Frequently criticized
- Rude service
- Bland meat
The restaurant La Tortilla is a vibrant Mexican Restaurant nestled in San Francisco’s lively Duboce Triangle neighborhood. You can count on this spot for delicious late-night food, making it a perfect stop after an evening out.
It offers a casual atmosphere where you can enjoy a quick bite or a full meal. Whether you’re craving classic Mexican flavors or looking for healthy options, this accessible eatery has you covered.
Overview: Introducting La Tortilla
La Tortilla presents itself as a straightforward option for Mexican cuisine, often praised for its generous portions and the generally friendly staff who keep things moving. It’s a spot where many find a quick, satisfying meal, especially when a craving hits.
However, the experience isn’t always consistent. While the food can hit the mark for some, others find certain dishes lacking.
The overall atmosphere also receives mixed feedback, suggesting that while some enjoy the casual vibe, it might not appeal to everyone.
Average
5.4
out of 10
274
Reviews
47.8%
Satisfaction
125
negative
18
neutral
131
positive
La Tortilla registers an overall Restaurant Score of 5.4 and Customer Satisfaction at 47.8% , placing it in the average to mixed category. This assessment is drawn from 274 customer opinions, reflecting a fairly balanced view of its offerings.
Delving deeper, Food leads the discussion with a score of (5.7), indicating it’s a primary draw, though not without its critics. Service (4.8) appears to be a more contentious area, while Ambience (5.6) and Value (5.4) hover around the average mark.
This feedback includes 131 positive and 125 negative comments, showing a close split in customer experiences.
What people like
- Large portions
- Friendly staff
- Good value
- Delicious burritos
What people don't like
- Rude service
- Inconsistent atmosphere
- Bland meat
- Overcharging for extras
La Tortilla offers a casual and often convenient option for Mexican food, particularly if you’re seeking substantial portions and generally good value. It’s a place that can certainly satisfy a quick craving without breaking the bank.
With a Recommendation Score of 5.6 , it’s worth considering if you’re in the area and prioritize a hearty meal. However, temper your expectations regarding service consistency and the overall ambience, as these aspects can be a bit hit-or-miss.
Similar Restaurants in San Francisco
- Mexican Restaurant
9.3
out of 10
out of 10
689
97.5%
- $$
- Bernal Heights
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
292
90.8%
- $$
- Lower Nob Hill
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
306
93.1%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.9
out of 10
out of 10
68
98.5%
- $$
- Silver Terrace
- Food
- Service
- Ambience
- Mexican Restaurant
8.8
out of 10
out of 10
99
90.9%
- $$
- Mission District
- Food
- Service
- Ambience
- Mexican Restaurant
8.7
out of 10
out of 10
115
84.3%
- $$
- South of Market
- Food
- Service
- Ambience
Verdict: Our expert take on La Tortilla
Food (5.7 out of 10)
mentioned by 90% of the guests
Many diners rave about the food here, with 79 positive remarks highlighting delicious burritos, quality ingredients, and generous portions. They also appreciate the vegetarian options. While the overall score for food sits at an average 5.7, there's a lot to love about the standout dishes.
However, with 64 negative comments out of 156 total, some found the food to lack flavor, be bland, or inconsistent. The customer satisfaction is a mixed 50.6%, indicating that some dishes can be quite oily or poorly seasoned, leading to disappointment for others.
Food
156
Reviews
50%
Satisfaction
64
negative
13
neutral
79
positive
Rating distribution
What people like
- Delicious burritos
- Generous portions
- Vegetarian options
What people don't like
- Lack flavor
- Inconsistent quality
- Food bland
Often praised
- foodThe staff are friendly and efficient. They always seem to be open when I have a craving for delicious Mexican food. Since I live so close by, I often get my order to go, but it's fun to sit at the window and watch the world go by on Castro Street.
- portionsHowever, I wasn't a big fan of the meat. On the positive side, the prices are affordable and the portions are decent. I do wish them the best.
- tacosThe burritos, tacos, and nachos with asada are delicious.
- Aztecs burritothe Aztecs burrito was really good
- burritosThe burritos, tacos, and nachos with asada are delicious.
- nachosLos nachos y las quesadillas estaban muy buenas
- tacoMy experience at this restaurant was fantastic! I was amazed by the largest taco I’ve seen in my life. The quality ingredients and friendly staff made it a don’t miss if you’re in the Castro.
- vegetarian optionsmore vegetarian options for burritos
- 3 tacosI would return many times if she is working. She served me 3 tacos, and besides the taste of the tacos, I loved her service. Even though they were almost closing, she was very kind the entire time.
- Big portionsBig portions
Frequently criticized
- foodI was charged $10 for a side of guacamole simply because I requested it on the side rather than inside my food. The overall food, service, and atmosphere were rated a 2.
- meatbits of meat it had was also very bland
- tacosI don't know the origin of this place, but its food leaves much to be desired. At least the tacos I bought were terrible! 🤷♂️ - 5 stars!
- Mexican foodit does not look like authentic Mexican food
- burritosthe thing itself is just super bland
- chickenThe chicken had absolutely no flavor to it
- Aztec burritoOrdered an “Aztec” burrito which should include salsa, sour cream, and guacamole on top.
- Azteca BurritoAzteca Burrito with Carne Asada was hella mid
- Carne AsadaAzteca Burrito with Carne Asada was hella mid
- Chile RellenoThe Chile Relleno fell apart on my fork. And was not thoroughly cooked.
If you're looking for generous portions and potentially delicious burritos or vegetarian options, it might be worth a try. Just be aware that consistency and flavor can be a hit-or-miss, so manage your expectations.
Service (4.8 out of 10)
mentioned by 60% of the guests
When it comes to service, this spot is a bit of a mixed bag, with a customer satisfaction rate of 40% and an average score of 4.8 out of 10. Based on 75 customer remarks, there are definitely some shining stars! Many folks rave about the friendly staff, attentive service, and even super fast experiences, especially praising specific ladies who provided incredible service. However, its not all smooth sailing.
A significant number of comments, 42 to be exact, point to issues like "awful service, " "rude" and "unprofessional" staff, and even "forgotten orders. " Some customers also mentioned "impatient" cashiers and poor "communication, " suggesting theres room for improvement in consistency and attentiveness.
Service
75
Reviews
40%
Satisfaction
42
negative
3
neutral
30
positive
Rating distribution
What people like
- Friendly, attentive staff
- Incredible service
- Super fast
What people don't like
- Awful, rude service
- Forgotten orders
- Unprofessional staff
Often praised
- staffThe location, staff, and food are all 5 star.
- serviceI would return many times if she is working. She served me 3 tacos, and besides the taste of the tacos, I loved her service. Even though they were almost closing, she was very kind the entire time.
- friendly staffI was amazed by the largest taco I’ve seen in my life. The quality ingredients and friendly staff made it a don’t miss if you’re in the Castro. I’ll definitely be back frequently and recommend bringing your appetite.
- attentivevery attentive
- closing timeShe served me 3 tacos, and besides the taste of the tacos, I loved her service. Even though they were almost closing, she was very kind the entire time. I hope she stays with you for a long time.
- come back againCan't wait to come back again
- cook ladiesCook ladies great!!
- friendly and fast workersEls treballadors molt amables i ràpids
- friendly folkThe portion size was good for the money, and the service was super fast. I found it to be a good deal with friendly folk.
- grey hairshe had grey hair. She was very kind
Frequently criticized
- staffMy co-worker ate the food and described it as awful. The staff was extremely rude and, as I mentioned, very unprofessional.
- serviceI was charged $10 for a side of guacamole simply because I requested it on the side rather than inside my food. The overall food, service, and atmosphere were rated a 2.
- customer serviceHorrible customer service. While we waited to pay They stood around playing with the register
- cashierthe guy the cashier he has a disgusting altitudes
- awful servicepésimo servicio al cliente
- closing timeNow they close early
- coming backdefinitely not coming back
- communicationThe communication with the customer non existent.
- employeesI like to see these employees mess with some black men
- experiencewhole experience is bad
If you catch them on a good day, you might experience truly friendly and efficient service. But be prepared for the possibility of a less-than-stellar interaction, as consistency seems to be a challenge here. It's a bit of a gamble, so manage your expectations.
Ambience (5.6 out of 10)
mentioned by 25% of the guests
When it comes to ambience, this spot has some real charm! Many guests loved the atmosphere, especially the Latin music that makes it feel like a cozy local gem. With 12 positive remarks, its clear that the sidewalk expansion and being open late also add to its appeal, making it a favorite for some.
However, its not all sunshine and roses. The overall score for ambience is an average 5.6, with customer satisfaction sitting at a mixed 52.2%. Some found the interior messy or the lighting too bright, and the open door often made it cold inside.
Plus, 11 negative comments highlight concerns about the clientele late at night and limited seating.
Ambience
23
Reviews
52%
Satisfaction
11
negative
0
neutral
12
positive
Rating distribution
What people like
- Enjoy Latin music
- Cozy local spot
- Open late hours
What people don't like
- Expect cold drafts
- Avoid bright lighting
- Late night clientele
Often praised
- atmosphereThey always seem to be open when I have a craving for delicious Mexican food. Since I live so close by, I often get my order to go, but it's fun to sit at the window and watch the world go by on Castro Street.
- Latin musicamazing being in a restaurant with Latin music
- bathroomThere is also a bathroom in-store
- cozy locallocal acollidor
- favorite spotmy favorite spot in SF
- great experienceIt was a great experience
- locationThe location, staff, and food are all 5 star.
- open latethey’re open late at least
- reminded her of homeReminded her of home
- sidewalk expansionextendieron hacia la acera, lo cual me parece bien
Frequently criticized
- atmosphereI was charged $10 for a side of guacamole simply because I requested it on the side rather than inside my food. The overall food, service, and atmosphere were rated a 2.
- clienteleclientele late night is super obnoxious
- coldit's just too cold to sit down
- doorthe door is wide open
- inside atmosphereinside atmosphere is not super
- lightingthe lights are too bright
- messyit was messy
- no parkingno parking obviously because of the location
- parkingI'm used to the Mission District, the home of burritos. I only went here because I had a job to do nearby, but there is no parking and very small seating inside. The burritos needed more sour cream, and they were selfish with the cheese on my burrito.
- placeI do not recommend this place at all. Furthermore, the menu did not look authentic, making it the worst place in the whole area.
If you're looking for a lively spot with Latin music and outdoor seating, especially late at night, it might be worth a try. However, be prepared for a potentially messy interior, bright lighting, and a chilly draft, especially if you plan to visit later in the evening.
Value (5.4 out of 10)
mentioned by 26% of the guests
When it comes to value, this spot lands squarely in the average zone with a score of 5.4, and customer satisfaction is a bit mixed at 50%. However, many customers, accounting for 10 positive remarks out of 20 total, found the affordable price and reasonable price to be a good deal. They often praised the value for money received.
On the flip side, 8 negative comments highlight some concerns. A few patrons felt they were subject to an overcharge or surprised by extra costs, particularly on the bill. The price of specific items, like a burrito or a side of guacamole, sometimes left a sour taste, suggesting inconsistencies in pricing clarity.
Value
20
Reviews
50%
Satisfaction
8
negative
2
neutral
10
positive
Rating distribution
What people like
- Affordable prices
- Good value
- Generous portions
What people don't like
- Unexpected charges
- Potential overcharging
- Pricey specific items
Often praised
- pricesThe portions were large, which was great value. I found the prices were good for the area, making it an affordable option. I particularly enjoyed the Aztecs burrito, which was really good.
- priceFor 2 of those it cost us $21.
- good dealGood deal
- reasonable priceMy experience at this restaurant was that it's a good spot to duck into for a quick bite. It's a pretty typical taqueria with big portions and a reasonable price.
- value for moneyMy experience at this restaurant was a mixed bag. The street Mexican food was excellent, and I found it to be a super good value for money in the area. However, the inside atmosphere was unfortunately not great, scoring only a 2 out of 5.
- very affordable pricePreu molt assequible
Frequently criticized
- Extrawhen dey say extra dey charge u more
- billThe man at the cash register wanted 121 $
- burritoI ordered the Azteca Burrito with Carne Asada, and it was honestly hella mid. Considering there are so many good taquerias nearby, this place didn't impress me, especially for the price of $16 for the burrito.
- cheapThese people are so cheap they tried to pull a fast one
- overchargetried to overcharge me for the food
- pricePricey - but what in San Francisco isn't?
- side of guacamoleCharged me 10$ for a side of guacamole
- taxeshe said he had mixed it up and he wanted 77$. The difference would be taxes.
Overall, the value here is a bit of a mixed bag. While many find the portions generous and prices reasonable for the area, others have encountered unexpected charges. If youre seeking a potentially good deal on hearty food, it might be worth a try, but keep an eye on your bill for any extra' costs.
How are the prices at La Tortilla?
You’re looking at roughly 18 per person – reported by 57 diners. That puts it in the $11–$20 category. For a Mexican Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
Looking at what people actually spend, most guests are right in that $11–$20 sweet spot, showing prices are pretty consistent around the average.
Here’s a quick look at what guests spend per person, based on the latest 57 reviews.
How this restaurant’s value for money stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Mexican Restaurant, especially given the consistent spending patterns we see from customers. Its a solid choice if youre looking for good value without breaking the bank.
Customer Reviews: what people think about La Tortilla
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
1
Racist and Homophobic Service
My experience at this restaurant was extremely negative due to the racist and homophobic behavior of the staff, despite being located in a gay area. The service was terrible; when I tried to order tacos, the gentleman and lady attending were incredibly rude. They were entitled, rude, and mean with a couple of gay men before us, and later on with my girlfriend and me.
While I understand restaurants can be busy, there's no excuse for such mean behavior. I do not recommend this place at all. Furthermore, the menu did not look authentic, making it the worst place in the whole area.
- service1
- staff1
- menu2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Wait Time
- Immediate (0–5 min.)
9
Reliable Mexican Spot with Great Food
My go-to Mexican spot in the Castro has consistently delivered. I’ve been coming here for months and have never had a bad experience with the food or service. The food quality is good, and the taste is excellent.
While I think their customer service could be a little better, they are by no means unfriendly. The atmosphere is also a strong point.
- food10
- service8
- food quality9
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Dine-in
Meal Type
- Dinner
2
Guacamole Charge Disappointing
My experience at this restaurant was marked by a surprising charge for a side of guacamole. I was charged $10 for a side of guacamole simply because I requested it on the side rather than inside my food. The overall food, service, and atmosphere were rated a 2.
- guacamole2
- food2
- service2
Price per Person
- $11–$20
Visit Type
- Regular Visit
Service Type
- Takeout
Wait Time
- Immediate (0–5 min.)
Noise Level
- Moderate
9
Decades of Delicious Mexican Food!
I've been enjoying the food at La Tortilla for decades. Their burritos really ARE super! The staff are friendly and efficient.
They always seem to be open when I have a craving for delicious Mexican food. Since I live so close by, I often get my order to go, but it's fun to sit at the window and watch the world go by on Castro Street.
- burritos9
- staff9
- food8
1
Severe food poisoning after dining
My experience at this restaurant was a major concern. I got severe food poisoning with fever and had to go to the hospital. I will never again return.
- food poisoning1
What La Tortilla offers
Crowd
- Tourists
- College students
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Late-night food
- Healthy options
- Quick bite
- Beer
- Vegetarian options
- Alcohol
Dining options
- Dinner
- Lunch
- Breakfast
- Dessert
Service Options
- No-contact delivery
- Takeout
- Delivery
- Dine-in
Parking
- Free street parking
Atmosphere
- Casual
FAQs
What dining options and accessibility features does La Tortilla offer?
La Tortilla provides a range of dining options including breakfast, lunch, and dinner, plus dessert. You’ll find it to be fully accessible with a wheelchair accessible entrance, seating, and restroom, ensuring a comfortable experience for everyone.
Can you get late-night food or healthy options at La Tortilla, and what are the service choices?
Yes, La Tortilla is known for its late-night food and also offers healthy and vegetarian options. For your convenience, you can choose from no-contact delivery, takeout, delivery, or dine-in service, fitting any preference you might have.
What is the overall customer sentiment for La Tortilla?
La Tortilla has an overall Restaurant Score of 5.4 and Customer Satisfaction of 47.8% , indicating a mixed experience where opinions are quite divided.
What do customers appreciate most about the food at La Tortilla?
Customers often highlight the Food (5.7) for its generous portions and specific items like tacos and burritos , which many find delicious and satisfying.
What are common concerns regarding the dining experience at La Tortilla?
Some customers have noted issues with Service (4.8), describing it as rude staff or unprofessional . Additionally, the Ambience (5.6) can be inconsistent, with mentions of it being cold or having bright lighting.