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oChef » Sushi Uma – San Francisco
Sushi Uma - San Francisco
Photo from Sushi Uma
Sushi Uma at a glance
San Francisco Sunset District
- 🍣 Japanese Restaurant
$$
Price per Person $31–$40
mentioned by 86 of the guests
#1453 out of 2403 places to eat in San Francisco
#125 Japanese Restaurant out of 174 in San Francisco
Good
7.2 out of 10
Food
Service
Ambience
Value
478
Reviews
70.9%
Satisfaction
Often praised
- Fresh sushi
- AYCE value
- Friendly staff
Frequently criticized
- Inconsistent pricing
- Slow service
- Small space
The restaurant Sushi Uma is a delightful Japanese restaurant nestled in San Francisco’s vibrant Sunset District. You’ll discover a cozy and casual spot perfect for enjoying authentic flavors.
Whether you’re craving a quick bite or looking to indulge in their popular all-you-can-eat option, this spot offers a welcoming atmosphere for your dining experience.
Overview: Introducting Sushi Uma
Sushi Uma offers a mixed experience, often praised for its fresh sushi and generous portions, particularly with its popular AYCE options. Many appreciate the friendly staff and the generally clean, quiet atmosphere for a relaxed meal.
However, some diners have found the overall value to be inconsistent, with concerns about pricing for smaller rolls. Service can also be a point of contention, with reports of slow delivery and occasional waiting times impacting the dining experience.
Good
7.2
out of 10
478
Reviews
70.9%
Satisfaction
107
negative
32
neutral
339
positive
Sushi Uma achieves a respectable 7.2 overall score, with customer satisfaction standing at a solid 70.9%. This indicates a generally positive reception among diners.
The Food (7.4) is a clear strong point, frequently praised for its freshness and quality. The Ambience (7.7) also contributes positively, often described as clean and comfortable.
These insights are drawn from a substantial 478 customer comments, with 339 positive remarks. While Value (7) is considered good, some opinions suggest it can be inconsistent, particularly concerning pricing for individual items.
The Service (6.5) falls into the average range, with some customers noting slower periods or issues with delivery, despite many positive comments about friendly staff. This balanced perspective, including 107 negative observations, helps paint a comprehensive picture of the dining experience.
What people like
- Fresh sushi, good rolls
- Value-driven AYCE options
- Friendly, attentive staff
What people don't like
- Inconsistent pricing concerns
- Occasional slow service
- Small, warm dining space
With a solid 7.5 recommendation score, Sushi Uma is a place worth considering, especially if you prioritize fresh sushi and good value through their AYCE offerings. It’s a suitable spot for a casual meal where the quality of the main dishes often shines through, supported by a generally welcoming staff.
However, be mindful of potential inconsistencies in service speed and pricing, particularly if you’re not opting for a deal. If you’re seeking a quick, budget-friendly sushi fix with a relaxed atmosphere, Sushi Uma could be a good fit, but manage expectations regarding wait times and the dining space.
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Verdict: Our expert take on Sushi Uma
Food (7.4 out of 10)
mentioned by 96% of the guests
When it comes to the food, it seems like there's a lot to love here! With a solid score of 7.4 and customer satisfaction at 75.4%, many diners rave about the fresh fish, delicious rolls, quality sushi, and generous portions. Based on 187 positive comments out of 248 total, it sounds like a great spot for your sushi fix.
However, not every bite is perfect. There are 48 negative comments mentioning poor quality sushi, too much rice, and sloppily made rolls. Some unfortunate experiences included warm fish and even an ant in it, suggesting occasional inconsistencies in preparation and hygiene.
Food
248
Reviews
75%
Satisfaction
48
negative
13
neutral
187
positive
Rating distribution
What people like
- Fresh fish quality
- Delicious sushi rolls
- Generous portions
What people don't like
- Unsanitary food findings
- Poor sushi quality
- Warm fish served
Often praised
- foodthe food and the service was amazing
- sushiSushi is my favorite, and I've been on the hunt for the best sushi spot in SF. So far, Sushi Uma is the best!
- all you can eat sushigreat value with the all you can eat sushi
- all you can eatCame in for all you can eat and man they did feed the two of us
- fishthe fish is really fresh
- portionsThe portions are pretty big!
- rollsThe rolls are incredible, they feel fresh, they are big
- nigirinigiri, fish draped as though over a modesty of rice
- sushi rollsMy experience at this restaurant was very positive. I found it to be a clean, quiet place with reasonably priced and well made fresh sushi rolls and sashimi. They offer great deals on delivery platforms, especially Uber.
- California RollRecommended dishes:California Roll
Frequently criticized
- rollsThey got an entire table set with a bunch of food while my boyfriend and I sat there and waited over 30 minutes for two rolls. These rolls ended up being beyond mediocre because the rice was overcooked and the rolls all fell apart.
- sushiAbsolutely disgusting. Never before have I spit out my sushi.
- fishThey argued with me immediately when I told them I had a Groupon, and very quickly I thought, why am I arguing, this place looks terrible. So in summary: rude service, unappetizing fish, and cleanliness is suspect. I'm never going back.
- riceThey got an entire table set with a bunch of food while my boyfriend and I sat there and waited over 30 minutes for two rolls. These rolls ended up being beyond mediocre because the rice was overcooked and the rolls all fell apart.
- soy sauceI ordered delivery to my hotel and unfortunately, the food arrived with no soy sauce. I was left wondering how I was supposed to eat it without this essential condiment.
- foodthey were basically just tossed in the box
- California rollmade by California roll
- Rock and Rollinstead of Rock and Roll, made by California roll
- Volcano RollsIt’s not even a volcano roll, it’s a California roll
- amount of sushiMy experience at this restaurant was that it was way too overpriced for basic and rather small rolls. When I want good basic rolls, I go to Kiki on 9th, which is literally half the price for twice the amount of sushi.
If youre seeking fresh, delicious sushi with generous portions, this place often delivers. However, be aware that some experiences point to inconsistencies in quality and occasional hygiene issues. Its worth a try for the positives, but manage your expectations.
Service (6.5 out of 10)
mentioned by 69% of the guests
It seems the service here is a bit of a mixed bag, but leans towards the positive! Many customers, in 74 positive remarks out of 125 total opinions, praised the friendly staff, attentive waiters, and great service, often noting how accommodating and quick the food delivery or preparation was. Some even highlighted specific servers like Nancy and Becky for their exceptional care.
However, there's definitely room for improvement, as indicated by an average score of 6.5 and mixed customer satisfaction at 59.2%. In 41 negative remarks, issues like waiting time for food and drinks, slow service, and forgotten items like water or napkins were common. Some also reported problems with late orders or even being harassed for tips, which is certainly a dealbreaker for many.
Service
125
Reviews
59%
Satisfaction
41
negative
10
neutral
74
positive
Rating distribution
What people like
- Friendly, attentive staff
- Great service
- Quick delivery
What people don't like
- Slow service
- Long waiting times
- Order issues
Often praised
- serviceI went in for an AYCE lunch with a friend and had a great time. The staff was friendly, there was a great selection of rolls, and the service was pretty quick. I definitely recommend it!
- staffMy experience at this restaurant was fantastic, largely due to the SUPER FRIENDLY STAFF. I was 3 hours away from the Bay Area, and they were kind enough to let me charge my phone.
- serversThe lion king and tempura shrimp rolls were so delectable. The servers were very kind and hospitable. I will definitely come back again.
- deliverythey do quick delivery
- experienceAmazing experience
- Groupon clientasked if I was a Groupon client and knew what to do
- NancyNancy is our #1
- ServiceService wise, I also get them 5 stars
- To-Go ordersthey do To-Go orders, which is perfect
- attentivesupper attentive
Frequently criticized
- serviceI visited this casual and small restaurant on a Sunday afternoon with friends for AYCE sushi. Despite most customers leaving after we were seated, the service was a little slow. We had to wait a bit for our initial order to be taken, and then experienced a 30-minute wait for our second order, during which time many to-go orders were prepared.
- waiting timeWe happened to dine in on the day the owner seemed to come in with her family of 8. They got an entire table set with a bunch of food while my boyfriend and I sat there and waited over 30 minutes for two rolls. These rolls ended up being beyond mediocre because the rice was overcooked and the rolls all fell apart.
- deliveryI'm so glad I live close enough to be able to walk down to Irving to grab sushi here. While I've tried to order delivery, I wouldn't recommend it, as sushi doesn't deserve to be crammed in a to-go box.
- DoorDash deliveryDoordash delivery is. Not good.
- accurate ratinggive an accurate rating because they told me they’d give me 10% off my bill if you give them a 5star review when they’re actually a 3 star restaurant.
- cash backasked for the cash back because “now they’re short on cash”
- chopsticksThey also NEVER include chopsticks.
- demand for tipsShe had the nerve to demand for tips
- employees timeemployees time is very important
- foodthe food took a while to come.
If youre looking for a place with generally friendly and attentive staff, especially for dine-in, its worth a try. Just be prepared that service can sometimes be slow, and delivery orders might have issues with timing or missing items.
Ambience (7.7 out of 10)
mentioned by 40% of the guests
The ambience here generally hits the mark, boasting a 7.7 score and 77.4% customer satisfaction. Many guests, 48 out of 62 remarks, rave about the cozy place and chill vibe, often calling it a hidden gem or a quiet intimate spot perfect for conversation. The cleanliness also gets high praise.
However, its not without its quirks. A few guests, 7 remarks, noted the small size and minimal seating, which can make the space feel a bit cramped. Some also found parking' somewhat difficult, so plan accordingly.
Ambience
62
Reviews
77%
Satisfaction
7
negative
7
neutral
48
positive
Rating distribution
What people like
- Cozy, intimate atmosphere
- Clean and relaxing
- Chill vibe
What people don't like
- Limited seating
- Small space
- Difficult parking
Often praised
- atmospheretraditional atmosphere
- placeMy experience at this restaurant was very positive. I found it to be a clean, quiet place with reasonably priced and well made fresh sushi rolls and sashimi. They offer great deals on delivery platforms, especially Uber.
- restaurantVery beautiful and organized restaurant
- AtmosphereAtmosphere:4
- Chill vibeChill vibe, even on a Saturday night
- cleanlinessMy experience was fantastic. The food was great, the atmosphere was traditional and clean, and the service was amazing! Our server, Nancy, was particularly outstanding – so polite, friendly, and helpful!
- close at midnightthey close at midnight
- comfy placegood Japanese comfy place
- contemporary atmosphereThe contemporary atmosphere immediately caught my attention
- conversationMy sister and I had a delicious dinner. It was a great place to destress and have a nice conversation right after exams from uni. Go gators!
Frequently criticized
- placeMy experience at this small restaurant was unfortunately impacted by the temperature. On an uncharacteristically warm evening for San Francisco, the place was very warm. While I wasn't expecting air conditioning or fans for a single warm night, I was hoping for iced water, which had to be requested and was even forgotten by the waitress.
- cleanlinessThey argued with me immediately when I told them I had a Groupon, and very quickly I thought, why am I arguing, this place looks terrible. So in summary: rude service, unappetizing fish, and cleanliness is suspect. I'm never going back.
- parkingsomewhat difficult to find parking
- seatingMy first visit was through a Groupon purchase. The restaurant is small with minimal seating, and I noticed many customers opting for takeout orders. The staff was friendly and welcoming, and the restaurant was clean.
- small sizevery small size, seating no more than 10 people
- spaceThe place is super small
If youre seeking a cozy, clean, and quiet spot with a good vibe for a relaxed meal or conversation, this place is definitely worth trying. Just be aware that its a smaller venue with limited seating, and parking might require a little extra effort.
Value (7 out of 10)
mentioned by 31% of the guests
When it comes to value, this spot generally hits the mark with a good score of 7. Many guests rave about the fantastic all you can eat options, calling them the best deal and offering serious bang for your buck. With 30 positive remarks out of 43 total, folks appreciate the reasonable prices and feel they truly get their money's worth.
However, the customer satisfaction sits at a mixed 69.8%, indicating some bumps in the road. A few of the 11 negative comments point to feeling overpriced for small portions, with some even calling it a waste of time and money or simply not worth it. There were also concerns about being overcharged.
Value
43
Reviews
69%
Satisfaction
11
negative
2
neutral
30
positive
Rating distribution
What people like
- Great AYCE deals
- Competitive pricing
- Excellent bang for buck
What people don't like
- Overpriced small portions
- Not worth it
- Overcharging issues
Often praised
- priceMy experience at this restaurant was very positive. I found it to be a clean, quiet place with reasonably priced and well made fresh sushi rolls and sashimi. They offer great deals on delivery platforms, especially Uber.
- pricesMy experience at this restaurant was fantastic! I found the best sushi rolls in the city with the best prices around. They are also open late, until 12 AM, which is a huge plus.
- AYCE95 per person for 90 minutes, and the fish is really fresh. It's important to note that they only offer AYCE on Monday - Thursday.
- AYCE lunch specialsMy experience at Bob's Burger was a mixed bag. The AYCE lunch specials for $25 were a definite highlight, offering one of the cheapest deals in the city for AYCE sushi. While the sushi itself was just 'ok', the value for money was undeniable.
- AYCE price$24.99 AYCE is well-worth the price
- BOGO dealsingle best BOGO deal going on uber eats
- BOGO dealsThey offer BOGO deals on delivery services
- Grouponhave a Groupon available pretty regularly
- all you can eatAll you can eat is a great deal
- all you can eat lunchtheir all you can eat lunch is such a great deal
Frequently criticized
- priceway too overpriced for basic and rather small rolls
- $43 dollarsI paid $43 dollars for poorly made food and nothing to eat it with
- billbrought us the bill as soon as we got our food
- foodthe food is expensive
- not worth itI informed her that we are not required to tip. Someone on the street asked us if the place was good, but we told them that it was not worth it!
- overchargedThey tried to rip me off
- pricesPrices were on the higher end
- two small ordersThe sushi quality was very poor. I was charged $40 for two small orders. I urge them to STOP SCAMMING PEOPLE, especially now when online ordering is the only option for many.
- voucherI come here to redeem a voucher and I feel disappointed
- waste of time and moneyThey have been late with my order by over an hour on multiple occasions. This has led to a significant waste of my time and money.
If you're looking for great all-you-can-eat deals or competitive pricing, this place often delivers excellent value. However, be mindful of potential inconsistencies in portion size or pricing, as some guests felt it was overpriced or not worth it. It seems like a solid bet for specific deals, but check the menu carefully.
How are the prices at Sushi Uma?
You’re looking at roughly 32 per person – reported by 86 diners. That puts it in the $31–$40 category. For a Japanese Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While the average is 32, it’s interesting to see that most guests actually spend in the $21–$30 range, with a good number also opting for more premium experiences.
Here’s a quick look at what guests spend per person, based on the latest 86 reviews.
See how this restaurant’s value stacks up against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Japanese restaurant in San Francisco. There’s flexibility for different budgets, from a casual bite to a more indulgent meal.
Customer Reviews: what people think about Sushi Uma
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Great Value AYCE Sushi
My experience at this restaurant was fantastic! For $24. 99, I enjoyed 90 minutes of all-you-can-eat sushi, featuring a wide variety of delicious rolls.
The rice to filling ratio was decent, and the service was great. The reviewer also rated the food, service, and atmosphere a perfect 5 out of 5.
- rice to filling ratio7
- service9
- value for the price10
Visit Type
- Food Exploration
Group Type
- Friends
Group Size
- Small Group
Service Type
- Dine-in
10
Amazing Sushi and Service!
My experience at this restaurant was fantastic! The sushi was absolutely "da boomb. " Our server, Nancy, was exceptional and our #1 choice; she kept the tables buzzing and the drinks flowing.
The service, atmosphere, and food all received a perfect 5/5 rating.
- sushi10
- Nancy10
- tables8
Visit Type
- Romantic Date
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
10
Amazing Food and Sweetest Service!
My experience at this restaurant was amazing! The food quality was very good, especially the fish. Nancy provided the sweetest service, earning a 10/10 for service and 10/10 for quality food.
This was my second visit with my boyfriend, and we will definitely be coming back again!
- food quality10
- fish10
- service10
Visit Type
- Food Exploration
Service Type
- Dine-in
9
Excellent Sushi Find!
What a good find! I highly recommend this place to satisfy your sushi fix. I will definitely be back!
- sushi fix9
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Great Sushi, Value, and Service!
My experience at the restaurant was fantastic! Nancy really kept the drinks flowing and the tables going. The sushi was really good, and it offered the best value.
The service, atmosphere, and food all received a perfect 5/5 rating.
- drinks9
- tables9
- sushi10
What Sushi Uma offers
Accessibility
- Wheelchair accessible entrance
- Wheelchair accessible seating
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Restroom
Offerings
- Healthy options
- Late-night food
- All you can eat
- Quick bite
- Wine
- Beer
- Small plates
- Alcohol
Dining options
- Dinner
- Table service
- Lunch
- Dessert
Service Options
- No-contact delivery
- Takeout
- Curbside pickup
- Dine-in
- Delivery
Parking
- Free street parking
- Paid street parking
Atmosphere
- Cozy
- Casual
FAQs
What service options are available at Sushi Uma?
At Sushi Uma, you have several convenient service options. You can enjoy a dine-in experience with table service for lunch or dinner. If you prefer to eat at home, no-contact delivery, curbside pickup, and takeout are all available for your convenience.
Does Sushi Uma offer accessibility features and parking?
Yes, Sushi Uma is committed to accessibility, featuring a wheelchair accessible entrance and seating to ensure comfort for all guests. When it comes to parking, you’ll find both free street parking and paid street parking options nearby for your visit.
What is the overall rating for Sushi Uma and its key aspects?
Sushi Uma holds an overall score of 7.2. Its strongest points are Ambience (7.7) and Food (7.4), followed by Value (7). Service (6.5) is considered average.
Does Sushi Uma offer good value for money?
Many customers find good value, especially through their AYCE options, BOGO deals, and Groupon offers. However, some opinions suggest individual items can be overpriced, leading to inconsistent value perceptions.
What should I expect regarding service and dining environment at Sushi Uma?
While staff are often described as friendly and attentive, there are reports of occasional slow service and longer waiting times, particularly for delivery. The dining space is noted to be small and can sometimes be warm.