Papa Johns Pizza - Reviews

My experience at store #5244 was a complete disaster. I placed an order at 4: 30 PM with an estimated delivery time of 5: 18-5: 28 PM. After an hour with no food, the ETA kept getting pushed back. I couldn't reach the store, and even Papa John's live chat couldn't cancel the order, directing me to an online form with a 24-48 hour response time. Finally, over four hours later, my order arrived, and it was entirely wrong. I ordered a pepperoni pizza and cheese sticks, but received a plain cheese pizza and a brownie. Despite being a long-time fan of Papa John's pizzas, this experience has made me vow to never order from them again.

While waiting for my order, I observed an employee preparing pizzas. This employee handed an online order to another couple and then proceeded to dispose of trash that a customer had brought in from outside. There isn't a bin in the small front area for customers. After I received my order, I watched as the same employee returned to making pizzas without changing their gloves. They touched all the food, equipment, and topping dispensers in the back of the relatively open kitchen. Consequently, I am hesitant to eat this pizza and am unsure if I will even bother contacting management. My initial interest in trying the location to see how it performed has been overshadowed by this experience. I hope the staff receives retraining and that someone sees this review.

My experience at this restaurant was quite disappointing. The pizza was incorrect, and the boneless wings arrived cold. When I attempted to resolve this by calling the store, the service was absolutely useless. Furthermore, the feedback form provided in the confirmation email was not a valid link, adding to the overall frustration.

My experience at this restaurant was mixed. I consistently order the cheese bread with pizza sauce, but unfortunately, the pizza sauce here always tastes fermented. It has an alcoholic taste and fizzes, which is quite off-putting. I've ordered this five times, and it's the same issue every time. This is a shame because the sauce itself, when it's not fermented, is actually the best part. On the positive side, the service and atmosphere both received a perfect score of 5, indicating a pleasant environment and attentive staff.

My experience was quite frustrating. I ordered carry out 45 minutes before they closed, but they cancelled my order. To make matters worse, they locked the door 30 minutes early. I would love to see the owners' reaction to closing early.

My experience at this restaurant has been a mixed bag over multiple visits, but today was exceptional, largely due to Marcus. He was running the store solo and did an amazing job. He's a solid dude with great manners, respect, and understanding of his role. I'm incredibly proud of how he handled the situation. My pizza was great, and the walking in experience was also wonderful. Marcus made my patience well worth it, leading to a 6-star experience today!

My experience was incredibly frustrating. I was told my order was delivered, but it never arrived, and I wasn't even called. Every time I tried to call the restaurant, they hung up on me and claimed they cancelled my order, which they absolutely did not. I am unable to get my money back. I've literally never felt angry enough to leave a review before. Order 1237194622, please check it.

My experience at this restaurant was horrible. I don't understand why it's still open when Domino's shut down. The service, atmosphere, and food were all rated a 1 out of 5.

My experience at the restaurant was disappointing. The pizza was just okay, but it was burned, making it difficult to taste. The crust was also really bad. The breadsticks were also burnt and very chewy, lacking flavor and ultimately disappointing. Overall, everything was disappointing and burnt, and I wouldn't want to get it again.

My experience at this restaurant was very disappointing. I received the wrong order, which included ingredients I cannot eat. To make matters worse, the restaurant was closed when I tried to address the issue. I am attempting to get a refund, but it feels like this might be a deliberate practice.