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oChef » B&W Kitchen – San Francisco
B&W Kitchen - San Francisco
Photo from B&W Kitchen
B&W Kitchen at a glance
San Francisco Crocker-Amazon
- 🍽️ Restaurant
$$
Price per Person $21–$30
mentioned by 13 of the guests
#1175 out of 2403 places to eat in San Francisco
#138 Restaurant out of 254 in San Francisco
Good
7.5 out of 10
Food
Service
Ambience
Value
35
Reviews
71.4%
Satisfaction
Often praised
- Chinese Cuisine
- Friendly Service
- Quiet Ambiance
Frequently criticized
- Long Waits
- Order Accuracy
- Dish Preparation
The restaurant B&W Kitchen offers a delightful dining experience in San Francisco’s vibrant Crocker-Amazon neighborhood. You’ll find a casual atmosphere perfect for enjoying a relaxed meal, whether you’re looking for small plates to share or a quick bite on the go.
This spot is known for its inviting ambiance, making it a great choice for various occasions.
Overview: Introducting B&W Kitchen
B&W Kitchen offers a culinary experience centered around well-regarded Cantonese dishes and other Chinese fare, often described as excellent. Guests frequently appreciate the friendly & polite staff who contribute to a welcoming visit.
The overall dining environment also tends to be quite appealing. However, some visits have been marred by long wait times, particularly for takeout orders or during busy periods.
There have also been isolated concerns regarding specific dishes, such as the preparation of beef chow fun or issues with order accuracy.
Good
7.5
out of 10
35
Reviews
71.4%
Satisfaction
6
negative
4
neutral
25
positive
Overall, B&W Kitchen earns a solid 7.5 out of 10, indicating a generally positive dining experience. This is further supported by a 71.4% customer satisfaction rate, suggesting most patrons leave content.
These assessments are drawn from 35 customer observations, with 25 expressing positive sentiments and 6 noting areas for improvement. The culinary offerings stand out, with Food scoring a strong (8.3), frequently praised for its quality and variety.
The Ambience also contributes positively to the experience, achieving a respectable (8.3) for its pleasant setting. While Service (6.3) and Value (6) are considered average, they don’t significantly detract from the overall appeal for many.
What people like
- Excellent Chinese fare
- Friendly, polite service
- Pleasant atmosphere
What people don't like
- Occasional long waits
- Order accuracy issues
- Dish preparation issues
If you’re seeking well-prepared Chinese cuisine in a comfortable setting, B&W Kitchen is generally a solid choice. With a 7.9 recommendation score, it suggests that many diners find it a worthwhile visit, especially for its culinary strengths and welcoming environment.
However, be mindful of potential delays, particularly during peak hours, and perhaps inquire about specific dish preparations if you have concerns. For those prioritizing good food and a pleasant atmosphere, it’s certainly worth considering, but patience might be required at times.
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Verdict: Our expert take on B&W Kitchen
Food (8.3 out of 10)
mentioned by 89% of the guests
When it comes to the food here, youre in for a treat! With a solid score of 8.3 and customer satisfaction at a fantastic 83.3%, its clear that most diners are loving whats coming out of the kitchen. Based on 15 positive remarks out of 18 total, guests rave about the excellent Chinese fare, especially the garlic chicken, Singapore noodles, and various Cantonese dishes, often highlighting the generous portion sizes.
However, its not entirely without its minor hiccups, with 2 negative comments noted. A couple of diners had mixed experiences, mentioning issues like a missing claw from a whole lobster order and the beef chow fun having a bit too much sauce. While these are specific points, they're worth keeping in mind for certain dishes.
Food
18
Reviews
83%
Satisfaction
2
negative
1
neutral
15
positive
Rating distribution
What people like
- Excellent Chinese fare
- Delicious garlic chicken
- Generous portion sizes
What people don't like
- Missing lobster claw
- Saucy beef chow fun
Often praised
- Cantonese dishesTheir Cantonese dishes are one if my favorites
- foodThe food was excellent
- Chinese fareExcellent Chinese fare in outer mission!
- FoodFood is good
- Singapore noodlesI enjoyed the excellent Chinese fare in the outer mission. I highly recommend trying the garlic chicken, Singapore noodles, and garlic lobster. The service was super great, and the restaurant setting was nice.
- chicken chowmeinThe chicken chowmein did not disappoint
- garlic chickenTry garlic chicken
- garlic lobstergarlic lobster!
- menutheir menu has many more
- other dishesthe other dishes were good
Frequently criticized
- beef chow funthe beef chow fun has too much of the sauce
- whole lobsterMy experience at the restaurant was mixed. I ordered the whole lobster, but unfortunately, it was missing a full claw. While the food itself was good, the issue with the missing claw led to a bad business experience with this order.
If youre craving delicious Chinese food with generous portions, this spot is definitely worth a visit. Just be mindful of specific dishes like the whole lobster or beef chow fun, but overall, youre likely to leave satisfied.
Service (6.3 out of 10)
mentioned by 78% of the guests
When it comes to service, theres definitely some good news! Many customers appreciated the friendly & polite staff, with some even praising the beautiful lady who took their order and provided accurate timing for waits. Out of 12 total opinions, 6 were positive, contributing to an average score of 6.3.
However, its not all smooth sailing. There were concerns about waiting time , with some experiencing bad business and having to cancel orders due to long waits. These issues led to a mixed customer satisfaction of 50%, with 4 negative opinions highlighting significant delays, especially on busy days.
Service
12
Reviews
50%
Satisfaction
4
negative
2
neutral
6
positive
Rating distribution
What people like
- Friendly, polite staff
- Accurate wait times
What people don't like
- Long waiting times
- Order cancellations
- Bad order handling
Often praised
- serviceSuper great service
- accurate timinggave me accurate timing of wait
- beautiful ladythe beautiful lady who took my order was very friendly & polite
- friendly & politewas very friendly & polite
- servicesGreat services
Frequently criticized
- businessbad business with this order
- orderFor some reason, this Friday, the cook must be out because everyone was waiting. We waited 30 minutes for a 1-dish order placed ahead over the phone and still nothing and no update. We had to cancel the order.
- waitWe had to cancel the order. On holidays, the wait is unbelievably long.
- waiting timewaited 30 minutes for a 1 dish order
If youre looking for friendly staff, you might be in luck, but be prepared for potential waiting time issues, especially during peak hours. Its a bit of a gamble; you could get great service or face frustrating delays.
Ambience (8.3 out of 10)
mentioned by 33% of the guests
Lets talk about the vibe! Guests are absolutely loving the restaurant setting here, with 4 positive remarks highlighting a truly pleasant atmosphere. Many appreciate the quiet noise level, making it easy to chat.
This positive feedback translates into an excellent 100% customer satisfaction, and the ambience itself scores a solid 8.3, putting it firmly in the good category. As for any downsides, its a clean slate! Out of 4 customer observations, there were absolutely no negative comments or concerns raised about the ambience.
This means you can expect a consistently positive experience, with no deal-breakers or areas needing improvement when it comes to the restaurant's setting or overall feel.
Ambience
4
Reviews
100%
Satisfaction
0
negative
0
neutral
4
positive
Rating distribution
What people like
- Nice restaurant setting
- Pleasant atmosphere
- Quiet noise level
What people don't like
Often praised
- atmosphereThe service was good, and the price was average. The atmosphere was also pleasant, with a quiet noise level that made conversation easy.
- noise levelThe service was good, and the price was average. The atmosphere was also pleasant, with a quiet noise level that made conversation easy.
- restaurant settingnice restaurant setting
Frequently criticized
No complaints so far.
If a great atmosphere is high on your list, this spot is definitely worth a visit. The consistently praised pleasant setting and quiet environment promise a comfortable and enjoyable dining experience.
Value (6 out of 10)
mentioned by 11% of the guests
Its tough to get a clear picture on value here, as there are no specific positive opinions to highlight. The overall score for value sits at an average 6, suggesting its not terrible, but perhaps not a standout either. However, the customer satisfaction for value is quite low at 0%, which is definitely a red flag.
With only 1 mention to go by, its hard to pinpoint exact issues, but this low satisfaction indicates theres significant room for improvement in how customers perceive what they're getting for their money.
Value
1
Reviews
0%
Satisfaction
0
negative
1
neutral
0
positive
Rating distribution
What people like
What people don't like
Often praised
No positive aspects so far.
Frequently criticized
No complaints so far.
Given the very limited feedback, its hard to make a definitive call on value. While the score is average, the 0% customer satisfaction is concerning. You might want to approach with caution, as theres a strong indication that value could be a letdown.
How are the prices at B&W Kitchen?
You’re looking at roughly 29 per person – reported by 13 diners. That puts it in the $21–$30 category. For a Restaurant, it’s comfortably mid-range: not a steal, but not bank-breaking either.
While most diners spend in the 11 – 30 $ range, we also see a few venturing into higher price points, suggesting a nice mix of experiences.
Here’s a quick look at what guests spend per person, based on the latest 13 reviews.
A comparison of this restaurant’s value for money against similar spots in San Francisco.
Overall, we think the pricing feels quite fair for a Restaurant in San Francisco. It offers a good mid-range option without breaking the bank.
Customer Reviews: what people think about B&W Kitchen
Price per Person
- $11–$20
Visit Type
- Food Exploration
Group Type
- Couple
Group Size
- Couple
Service Type
- Dine-in
Meal Type
- Dinner
Noise Level
- Quiet
9
Authentic Hong Kong Experience
My experience at this restaurant was truly authentic Chinese. The food was excellent, making me feel like I was back in Hong Kong. The service was good, and the price was average.
The atmosphere was also pleasant, with a quiet noise level that made conversation easy.
- food10
- service8
- price6
Visit Type
- Delivery
Service Type
- Takeout
Wait Time
- Short (6–15 min.)
9
Friendly Service, Delicious Food!
My first time stopping by on 02/27/25 to order takeout, and the beautiful lady who took my order was very friendly & polite. She gave me accurate timing of the wait, which was 15-20 minutes. The chicken chowmein and salt & pepper fried chicken wings did not disappoint my son’s tastebuds lol.
Glad I checked this place out, I will be back 😊
- beautiful lady10
- friendly & polite10
- accurate timing9
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
Wait Time
- Long (31+ min.)
2
Long Wait, Order Cancelled
For some reason, this Friday, the cook must be out because everyone was waiting. We waited 30 minutes for a 1-dish order placed ahead over the phone and still nothing and no update. We had to cancel the order.
On holidays, the wait is unbelievably long.
- waiting time2
- order2
- wait1
Price per Person
- $11–$20
Visit Type
- Food Exploration
Service Type
- Dine-in
Meal Type
- Lunch
8
Good Food, Okay Service
My experience at the restaurant was very good! The food was excellent, and I'm already thinking about what to try next time, perhaps the Honey Walnut Prawns? The atmosphere was also great, rated a 4.
While the service wasn't particularly friendly, it was acceptable, and I'm still planning to return. ;) Overall, a positive experience with room for improvement in service.
- food9
- atmosphere8
- service5
Visit Type
- Food Exploration
Service Type
- Dine-in
10
Excellent Chinese Food and Service
My experience at this Chinese restaurant was fantastic. I really enjoyed the great services. Their Cantonese dishes are a favorite, but the menu offers much more.
I would definitely recommend this place to friends and relatives.
- services10
- Cantonese dishes10
- menu8
What B&W Kitchen offers
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Children
- Good for kids
- High chairs
Popular for
- Dinner
- Lunch
- Solo dining
Amenities
- Wi-Fi
- Free Wi-Fi
Offerings
- Small plates
- Quick bite
Dining options
- Table service
- Dessert
- Dinner
- Seating
- Lunch
Service Options
- No-contact delivery
- Dine-in
- Delivery
Atmosphere
- Casual
FAQs
What dining options and amenities does B&W Kitchen offer for guests?
At B&W Kitchen, you can enjoy lunch, dinner, and dessert with comfortable seating and table service. The restaurant is also good for kids, providing high chairs for your convenience. You can even accept reservations for your visit, and free Wi-Fi is available.
Does B&W Kitchen offer delivery or takeout services, and what kind of dishes are available?
Yes, B&W Kitchen offers both delivery and no-contact delivery services, alongside dine-in options. You’ll find a selection of delicious small plates, perfect for sharing, or if you’re in a hurry, you can grab a quick bite.
What is the overall rating for B&W Kitchen?
B&W Kitchen has an overall score of 7.5, with customer satisfaction at 71.4%. Its Food (8.3) and Ambience (8.3) are well-regarded, while Service (6.3) and Value (6) are seen as average.
What do customers particularly enjoy about the food?
Many customers praise the excellent Chinese fare, specifically highlighting Cantonese dishes, garlic chicken, Singapore noodles, and garlic lobster.
Are there any common issues customers experience?
Some customers have reported long wait times for orders, especially during busy periods, and occasional issues with order accuracy or specific dish preparations like the beef chow fun.