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oChef » Subway – Seattle
Subway - Seattle
Photo from Subway
Subway at a glance
Seattle Bitter Lake
- 🥪 Sandwich Shop
$$
Price per Person $11–$20
mentioned by 6 of the guests
#842 out of 858 places to eat in Seattle
#16 Sandwich Shop out of 23 in Seattle
Poor
4 out of 10
Food
Service
Ambience
Value
105
Reviews
29.5%
Satisfaction
Often praised
- Fresh food
- Customizable orders
- Friendly staff
Frequently criticized
- Coupon problems
- Poor service
- Dirty facilities
The restaurant Subway is a popular sandwich shop located in Seattle’s vibrant Bitter Lake neighborhood. Here, you can customize your perfect meal, choosing from a wide array of fresh ingredients.
Whether you’re grabbing a quick bite or planning a casual lunch, this spot offers a reliable and convenient experience for delicious, made-to-order sandwiches.
Overview: Introducting Subway
Subway offers a customizable meal experience, with many finding their core offerings quite satisfying. Patrons frequently commend the fresh bread and the straightforward process of building the sandwich to their liking, which often leads to a pleasant meal.
However, the overall visit can be a mixed bag. Some customers report issues with customer service, encountering staff who are less than engaging.
Furthermore, concerns about coupons not being honored and the general state of the dining environment are frequently mentioned.
Poor
4
out of 10
105
Reviews
29.5%
Satisfaction
70
negative
4
neutral
31
positive
Looking at the numbers, Subway receives a Restaurant Score of 4, indicating a poor overall performance. This aligns with a Customer Satisfaction rate of just 29.5%, which is also considered poor.
These figures are drawn from 105 customer comments, with 31 positive remarks contrasting sharply with 70 negative observations, suggesting a significant number of patrons leave disappointed. Delving into specific areas, the Food (6.1) stands out as the strongest aspect, often described as tasty and fresh.
However, Service (3.6), Ambience (3.7), and especially Value (1.9) significantly pull down the overall experience. Many find the service lacking in personality, the dining environment often neglected, and coupon issues frequently lead to frustration regarding value.
What people like
- Freshly prepared food
- Customizable sandwich building
- Friendly staff
What people don't like
- Coupon acceptance issues
- Inconsistent service quality
- Poor facility cleanliness
With a Recommendation Score of 4, Subway presents a mixed proposition. While the ability to customize your meal and the quality of the food itself are often appreciated, the overall experience is frequently hampered by service inconsistencies and issues with value.
If you prioritize a quick, custom-built meal and are prepared for potential variability in service or facility upkeep, it might suit your needs. However, for a consistently pleasant dining experience or reliable value, you might find other options more satisfying.
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Verdict: Our expert take on Subway
Food (6.1 out of 10)
mentioned by 45% of the guests
When it comes to the food, many customers have found some real gems! With 10 positive remarks out of 19 total, theres a definite appreciation for items like the egg, cheese and bacon sandwich on flat bread , often described as tasty food and great sandwich . Folks also rave about the fresh baked bread and overall food quality , with some even calling it exquisite cuisine .
However, the food experience isnt always perfect, reflected in an average 6.1 score and 52.6% customer satisfaction, which is quite mixed . There are 7 negative comments highlighting issues with food preparation , like sandwiches being microwaved instead of toasted. The lack of a GF option is a concern, and a few have encountered old vegetables or incorrect sandwich orders.
Food
19
Reviews
52%
Satisfaction
7
negative
2
neutral
10
positive
Rating distribution
What people like
- Tasty sandwiches
- Fresh baked bread
- High food quality
What people don't like
- Inconsistent preparation
- No GF options
- Old vegetables
Often praised
- sandwichmakes the best sandwich I have had there.
- breadthe bread is always baked fresh and with care.
- egg, cheese and bacon sandwichthe egg, cheese and bacon sandwich on flat bread. It was good.
- exquisite cuisinesupplied us with such exquisite cuisine
- flat breadegg, cheese and bacon sandwich on flat bread. It was good.
- foodTasty food
- food qualityThe service and food quality are top-notch.
- foodsfoods good
- sandwichesI trust them with my sandwiches.
Frequently criticized
- sandwichNormally I don’t care too much and I let it go because it is close to my work. But today I ordered in the app and he made my sandwich wrong. I came back and asked for a new one, and after he tried to tell me that I ordered the wrong thing I showed the receipt and asked if he could remake it.
- GF optionNO GF OPTION. ... does not have it anymore
- food preparationHowever, my food was microwaved instead. This indicates a significant issue with service accuracy and food preparation.
- new sandwichI came back and asked for a new one, and after he tried to tell me that I ordered the wrong thing I showed the receipt and asked if he could remake it. He took my sandwich (the wrong one) off the counter and threw it in the trash can three feet away, rolled his eyes, and frustratedly made a new sandwich as quickly as possible. I apologized to him and all he said was “there you go.
- old vegetablesold vegetables, bad surroundings, lots of sketchy people
- sandwichesI specifically requested my sandwiches to be toasted, even mentioning it twice through the app. However, my food was microwaved instead. This indicates a significant issue with service accuracy and food preparation.
If youre looking for a solid sandwich, especially the egg, cheese, and bacon on flatbread, you might be pleasantly surprised. However, be aware that food preparation can be inconsistent, and those needing GF options will be out of luck. Its a bit of a mixed bag, so manage your expectations.
Service (3.6 out of 10)
mentioned by 93% of the guests
When it comes to service, it seems like a real mixed bag here, leaning towards needing significant improvement. While there are 17 positive remarks, highlighting aspects like quick service, friendly staff, and even some professional employees, the overall sentiment is quite low. Some customers really appreciated the ease of building their sandwich and the excellent service from specific individuals.
However, the majority of feedback, with 45 negative comments out of 63 total, points to serious issues. The service score sits at a 3.6, which is poor, and customer satisfaction is a low 27%, also indicating poor performance. Many experiences mention bad customer service, rude staff, and concerning employee attitude, with specific complaints about staff being unfriendly, sarcastic, or not paying attention to orders.
Service
63
Reviews
27%
Satisfaction
45
negative
1
neutral
17
positive
Rating distribution
What people like
- Quick service
- Friendly staff
- Professional employees
What people don't like
- Rude staff
- Poor customer service
- Bad employee attitude
Often praised
- staffThe staff were friendly
- appthe new app. If you haven't downloaded the app, do it now!
- building the sandwichMy experience at the restaurant was consistently good. The foods were good, and it's always nice and easy building the sandwich. I appreciated the ease and quality of the food.
- customersthey treat their customers pretty good
- employeesall the employees are really cool
- excellent servicehave excellent service with a smile
- friendly staffthe staff were friendly
- ownerIt’s very close to work, but I would rather drive to the one 15 minutes away because of one of your employees. This gentleman works there full time because he’s the only one I’ve ever seen there except the one time I met the owner who was very nice and helpful. This particular employee is very unfriendly, never talks or responds to conversation, never smiles, never gives any sort of customer service.
- pick it upThen go pick it up. Easy!
- pre-order sandwichesyou can pre-order sandwiches the way you like
Frequently criticized
- customer serviceThis gentleman works there full time because he’s the only one I’ve ever seen there except the one time I met the owner who was very nice and helpful. This particular employee is very unfriendly, never talks or responds to conversation, never smiles, never gives any sort of customer service. Normally I don’t care too much and I let it go because it is close to my work.
- serviceHowever, the service was lacking. There was only one person working, and while he was fast, he had absolutely no personality. I had to ask him to repeat himself multiple times because he spoke fast and low.
- staffHe dismissed me with "I will open it for you in a sec mam"
- closing timethey close earlier than they suppose to
- attendantHe basically ignored me, and I asked him a second time
- attention to ordersI'm a regular at this location and I've put up with Julio's attitude long enough. He's always in a terrible mood while working, doesn't pay close attention to orders, and is very sarcastic towards customers. Anytime my wife goes in and sees that he's the only one working, she'll turn right around and leave.
- bad customer serviceBad customer service, old vegetables, bad surroundings
- customer opinionsThe owner of the place should take into account the opinions of the customers
- customers onlyits for customers only.
- door lockeddude locked the door and ran into the back
If you're considering a visit, be prepared for a potentially inconsistent experience with service. While some staff are praised for being friendly and efficient, a significant number of reviews highlight rudeness and poor customer interaction. It might be a hit or miss, so manage your expectations.
Ambience (3.7 out of 10)
mentioned by 41% of the guests
When it comes to ambience, it seems theres a bit of a mixed bag, leaning towards needing some serious TLC. While a few comments (4 out of 16 total pieces of feedback) appreciated the fun music, good atmosphere, and a clean store, the overall vibe isnt quite hitting the mark. The score for ambience sits at a rather low 3.7, indicating a poor performance, and customer satisfaction is also quite low at just 25%.
Unfortunately, many guests (11 out of 16 comments) found significant issues. Common complaints revolved around bad surroundings, difficult parking, and an unprofessional location. The state of restroom facilities, or even the lack of a restroom, was a major concern, with some describing the place as dirty.
The music, while positive for some, was also mentioned as being too loud by others.
Ambience
16
Reviews
25%
Satisfaction
11
negative
1
neutral
4
positive
Rating distribution
What people like
- Fun, upbeat music
- Clean store
What people don't like
- Difficult parking
- Dirty place
- Poor restroom facilities
Often praised
- storeClean store. Well maintained
- atmospheregood atmosphere
- musicThey play fun, upbeat music.
Frequently criticized
- restroomdesperately needed to use the restroom (that is always locked
- bad surroundingsold vegetables, bad surroundings, lots of sketchy people
- difficult parkingdifficult parking , extremely busy parking lot, difficult in & out
- dirty placeDirty place
- locationVery unprofessional location
- musicmusic was too loud
- placefor the moment the place nothing recommendable
- poorer neighborhoodin one of the poorest neighborhoods
- restaurant without restroomMy experience at this restaurant was extremely negative. I was shocked to find a restaurant without a restroom. The place was also dirty.
- restroom facilitiesrestroom facilities have smelt like they were often bathed in a cloud of smoke
If ambience is a top priority for you, this might not be the place to go, as it clearly has some significant areas for improvement. While some enjoy the music, be prepared for potential challenges with parking, location, and restroom facilities. It's probably best to manage your expectations on the overall atmosphere.
Value (1.9 out of 10)
mentioned by 24% of the guests
Alright, lets talk about value – and honestly, it seems this isnt their strong suit. With a score of just 1.9, it lands firmly in the poor range, and customer satisfaction is also at a very low 0%. Out of 7 total comments, there were no positive remarks about the value offered, which really sets the stage for what customers experienced.
Customers frequently expressed frustration over issues with coupons and national deals . Many reported not having coupons accepted , including Subway coupons , leading to a feeling of losing money and a waste of time. The sentiment was clear: they are not honoring them , with some even stating they wouldn't be giving this location a dime due to these policies and the accompanying poor service.
Value
7
Reviews
0%
Satisfaction
7
negative
0
neutral
0
positive
Rating distribution
What people like
What people don't like
- Coupons not accepted
- No national deals
- Poor coupon handling
Often praised
No positive aspects so far.
Frequently criticized
- couponsMy experience at this restaurant was negative due to issues with coupons and poor customer service. I was informed that coupons were not accepted in what I perceived as a poorer neighborhood. When I inquired about this, a worker displayed a lot of attitude.
- Subway couponsIt was a big waste of valuable time, and you realize they don't deserve your business and money. Also, they don't accept Subway coupons. I highly recommend avoiding this place.
- couponnot having my coupon accepted
- giving this location a dimei was not giving this location a dime.
- losing moneyhe's losing money for the company
- national dealsNo National deals
If youre looking to save a buck or rely on deals, this might not be the place for you. Customers consistently report issues with coupons and national deals not being honored, leading to frustration and a feeling of wasted time and money. Its probably best to avoid this spot if value is a key factor in your dining decision.
How are the prices at Subway?
On average, you’ll spend around 11 per person here, based on 6 guests. This puts the Sandwich Shop in the $11–$20 price category. For its type, thats comfortably mid-range, perhaps a touch above.
Whats interesting is the price distribution: half of the guests spent in the $1–$10 range, and the other half in the $11–$20 range. This suggests a good mix of options, from quick, budget-friendly bites to more substantial meals. Just a heads-up, with only 6 reviews, this is a good indication, but the data is still a bit limited.
Here’s a quick look at what guests spend per person, based on the latest 6 reviews. While the data is limited, it gives us a good indication of the price spread.
How this Sandwich Shop’s value stacks up against similar spots in Seattle.
Overall, we think the pricing feels pretty fair for a Sandwich Shop in Seattle, especially given the mix of options available. It seems like you can grab a quick, affordable bite or opt for something a bit more substantial without breaking the bank.
Customer Reviews: what people think about Subway
Visit Type
- Quick Meal
Service Type
- Dine-in
1
Worst Subway Experience Ever
I read several really bad reviews but wanted to see for myself. I wish I didn't. The worst human working there was rude without cause or provocation.
They were ignorant, arrogant, disrespectful, and lacked any manners. They didn't seem to care about making sales for the store. If they have so much hate for their job or themselves, they shouldn't be in this place making sandwiches.
What are their motives? To drive customers away, subjecting new customers to mental abuse and torment, making customers lose their appetite. This place has been here for many years, and I have no idea what management saw in this person to allow them to represent the business and deal with customers.
Maybe management was desperate and hired from the bottom because no one wants to work there. The bad customer service was compounded by old vegetables, bad surroundings, lots of sketchy people hanging around, and difficult parking. The extremely busy parking lot made for a difficult in and out.
After dealing with everything outside the store, you come in and find this extremely bad, rude person, lose your appetite, and regret coming there. It was a big waste of valuable time, and you realize they don't deserve your business and money. Also, they don't accept Subway coupons.
I highly recommend avoiding this place. If you must have Subway, then please go to another location.
- worst human working there1
- bad customer service1
- old vegetables1
Visit Type
- Quick Meal
2
Microwaved sandwiches after specific instructions
My experience at the restaurant was disappointing. I specifically requested my sandwiches to be toasted, even mentioning it twice through the app. However, my food was microwaved instead.
This indicates a significant issue with service accuracy and food preparation.
- sandwiches2
- service accuracy2
- food preparation2
Visit Type
- Regular Visit
Service Type
- Takeout
9
Best Subway Sandwich Maker!
I visit this Subway multiple times a week. My experience has been consistently positive, especially with the newer Latina sandwich maker. She is happy and makes the best sandwich I have had there.
The service and food quality are top-notch.
- sandwich maker10
- sandwich10
- service9
Visit Type
- Quick Meal
Group Type
- Solo Dinner
Group Size
- Solo
Service Type
- Dine-in
Meal Type
- Lunch
Wait Time
- Immediate (0–5 min.)
2
Rude Service, Disappointing Experience
I visited this location on Sunday, June 4, 2023, around 11: 30 AM. I attempted to pay for a homeless person's sub who entered shortly after me. While the attendant was processing my daughter's and my order at the till, I asked him to include the homeless person's sub with my purchase.
He initially ignored me. Upon asking a second time, with a noticeable tone of condescension due to his lack of response, he barked at me to watch my tone and then spoke rudely. I responded by telling him to also watch his tone with me.
Consequently, I left my items on the counter and departed. I ended up purchasing something for the homeless person next door at the Food Mart, where the service was not rude. I would be willing to remove this negative review if management addresses this incident by speaking with the employee about acceptable customer service standards.
- service1
- customer service1
- attendant1
Price per Person
- $11–$20
Visit Type
- Quick Meal
Service Type
- Takeout
Meal Type
- Lunch
1
Rude Staff, Avoid This Place
My experience at this restaurant was very negative due to the extremely disrespectful staff. The person working there has no respect for customers; when you finish ordering, they literally throw the sandwich on the table. The owner should really consider customer feedback.
For now, this place is not recommended at all. Avoid it, the staff member is very rude.
- staff1
- sandwich2
- customer opinions1
What Subway offers
Dining options
- Catering
- Lunch
- Counter service
Service Options
- Dine-in
- Takeout
- Delivery
FAQs
What dining options are available at Subway in Seattle?
At this Subway location, you can enjoy your meal through counter service, perfect for a quick lunch. Additionally, catering services are available if you’re planning an event.
Can I get my food to go or delivered from this Seattle sandwich shop?
Absolutely! This Subway offers flexible service options including convenient dine-in, quick takeout, and reliable delivery, ensuring you can enjoy your favorite sandwiches wherever you are.
How does Subway generally rate with customers?
Subway receives a Restaurant Score of 4 out of 10, indicating a poor overall customer experience. While Food (6.1) is its strongest aspect, Service (3.6), Ambience (3.7), and Value (1.9) significantly detract from the overall rating.
What do customers appreciate most about Subway's food?
Customers frequently praise the fresh bread and the ability to easily customize their sandwich orders. Many find the food tasty and appreciate the quality of their main offerings.
Are there common complaints about Subway's service or value?
Yes, many customers report issues with customer service, citing unfriendly staff or lack of attention to orders. Problems with coupons not being accepted also frequently lead to dissatisfaction regarding value.