Dough Zone - Reviews

My experience at this restaurant was mixed. While the atmosphere was excellent (rated 5/5), the food quality was disappointing (rated 2/5). The flavors were generally lacking. Specifically, the mala xiao mian wasn't spicy or numbing as expected, and the xiao long bao was bland, though the meat and skin had good texture. The q bao had absorbed too much soup, resulting in a slick/slimy texture inside. However, the noodles themselves had a great texture. Service was rated 2/5.

I love Dough Zone, but this location really sucks! The service was bad, and they took a good hour to complete an order of only 9 items. This was after we were seated at an empty table for 20 minutes, waited another ten minutes to order, and then endured approximately 29 minutes for the first dish to arrive. A bunch of us just sat hungry, watching friends eat while the other group was ready to leave, waiting for the rest of us. When we asked the waiter about our food, they didn’t even know what we had ordered.

My Thanksgiving experience involved ordering two noodle dishes, one chicken and one pork. Ironically, neither dish contained any actual chicken or pork. The descriptions should really be "flavoring" to manage expectations, as there was nothing more than noodles. However, the dumplings were as expected and absolutely delicious.

My experience at this Dough Zone location was quite unusual. Initially, our waitress was very attentive, but she disappeared after we ordered drinks and food. The person who delivered our food was completely silent, making the interaction awkward. He even resorted to shoving dishes to make space instead of asking us to move them and refused to clear empty dishes unless handed to him. Our water glasses remained empty until my cousin stood up to get attention for a refill. We then waited 10-15 minutes for the bill and takeout boxes. It was surprising they asked for a tip given the minimal service and lack of verbal interaction. Despite the service issues, the food was excellent.

My experience at this restaurant was truly wonderful. I made a wonderful discovery and was impressed by the great food, great service, and great greeting. The great staff made it an exceptional visit, and I can't say enough good things. It was well worth it.

My experience at this restaurant was fantastic! Our server, Vu, was amazing and made us feel incredibly welcome. The food was also very good. We will definitely be coming back.

My experience was extremely disappointing. I ordered two takeout orders of pork xiao long bao, and to my shock, there was NO SOUP in any of the dumplings. What the hell.

My experience at this restaurant was absolutely wonderful. I want to start off by saying that the customer service here is PHENOMENAL. Bowie was incredibly kind and helpful with my pick-up order. The food is also a 10/10! I'm visiting from Canada and will definitely come back again.

My experience at this restaurant was largely positive. The food was great, and the service was good. I also found it to be affordable, and the atmosphere was nice. The only drawback was the lack of cocktails, but there are plenty of bars nearby for a drink before or after.

My experience began with an awkward moment as I was not greeted upon entering. The server then got my order wrong, and I had to point out the mistake. However, the place was very clean, including the washrooms. Additionally, the portion sizes were great.